by 2024 FORD F350 SUPER DUTY Owner on 02/27/2026Verified Service
My go-to for sales and service!
by 2021 FORD MUSTANG GT Owner on 02/24/2026Verified Service
No everything was good and professional
by 2024 LINCOLN NAVIGATOR L RESERVE Owner on 02/21/2026Verified Service
Finished early
All good
Nothing more to write
by 2022 LINCOLN NAUTILUS RESERVE Owner on 02/19/2026Verified Service
Excellent Service. Service manager is always attentive to customer.
by 2024 LINCOLN CORSAIR Owner on 02/18/2026Verified Service
The staff and General manager Tracy very helpful.
by 2024 LINCOLN NAVIGATOR BLACK LABEL Owner on 02/17/2026Verified Service
Did a good job to resolve a user created issue.
by 2022 LINCOLN CORSAIR Owner on 02/16/2026Verified Service
Like the On Time service, and everything done to my Lincoln Corsair
by 2025 LINCOLN NAUTILUS RESERVE Shopper on 02/15/2026Verified Purchase
Pleasant to work with and gave us a great deal. Ask for Doug.
by 2019 LINCOLN MKC Owner on 02/15/2026Verified Service
Great job. Nice people. Very professional.
by 2006 FORD F150 SUPERCREW Owner on 02/13/2026Verified Service
I like the turn around time, but cost was a bit pricey. I like the courtesy service.
by 2017 LINCOLN NAVIGATOR SELECT Owner on 02/12/2026Verified Service
I"m being generous. I liked how my car was ready the same day. I took it in for a transmission flush and a recall repair. The recall service was not performed since they ran out of the replacement part. When I arrived to pick up my car, I heard a scraping, dragging sound when they drove my car up. The cover under my car was dragging on the floor. None of the screws had been put back in to hold the cover in place. The mechanic had already left and the shop closed, so I had to wait for them to put a temporary fix. How does this happen?
by 2023 FORD ESCAPE Owner on 02/08/2026Verified Service
Service was quick and comfortable.
by 2018 KIA SORENTO LX/L Owner on 02/08/2026Verified Service
Great job, very happy with work, really nice people. Definitely will come back again.
by 2011 LINCOLN MKZ HYBRID Owner on 02/07/2026Verified Service
The problem couldn't be fixed. We had to junk the car. Sad and upsetting.
by 2020 FORD F250 SUPER DUTY Owner on 02/06/2026Verified Service
Service writer Rick Solomon is always fantastic, he's a real asset to Al Packer Ford. Thanks again.
by 2020 FORD MUSTANG GT Owner on 02/06/2026Verified Service
Amazing experience at Al packer
by 2025 LINCOLN NAVIGATOR L BLACK LABEL Owner on 02/03/2026Verified Service
We had a very concerning experience with Al Packer Ford/Lincoln involving our 2025 Lincoln Navigator Black Label.
CARFAX indicates that a pre-delivery inspection was completed; however, shortly after delivery we discovered serious safety and quality issues, including:
The passenger-side airbag indicator showing "off"
Significant front-end misalignment and body fit concerns
Missing accessories that were supposed to be included with the vehicle (headsets, remotes, and scent cartridges), which were later provided in opened packaging
A Lincoln technician who came to our home for a third-row seat recall expressed concern that the recall appeared to have been completed prior to our ownership and advised that the vehicle needed immediate service due to the airbag and alignment concerns.
When we brought the vehicle in, the dealership kept it for 28 days, including time in the body shop for misalignment correction and airbag system reset. Despite this, the service invoice stated they "could not duplicate" the airbag issue, even though a service advisor had personally verified that the passenger airbag was not functioning properly.
We have since experienced additional problems, including an intermittent passenger-side running board failure. Although we provided video documentation, we were told the vehicle would be turned away unless the issue could be duplicated on-site.
This vehicle has been in the shop multiple times within the first 2,000 miles, and we have been consistently disappointed by the lack of transparency and responsiveness.
Given the seriousness of the safety concerns and the way these issues were handled, we would advise other customers to proceed with caution when dealing with this dealership
by 2025 LINCOLN NAVIGATOR L BLACK LABEL Owner on 02/03/2026Verified Service
We had a very concerning experience with Al Packer Ford/Lincoln involving our 2025 Lincoln Navigator Black Label.
CARFAX indicates that a pre-delivery inspection was completed; however, shortly after delivery we discovered serious safety and quality issues, including:
The passenger-side airbag indicator showing "off"
Significant front-end misalignment and body fit concerns
Missing accessories that were supposed to be included with the vehicle (headsets, remotes, and scent cartridges), which were later provided in opened packaging
A Lincoln technician who came to our home for a third-row seat recall expressed concern that the recall appeared to have been completed prior to our ownership and advised that the vehicle needed immediate service due to the airbag and alignment concerns.
When we brought the vehicle in, the dealership kept it for 28 days, including time in the body shop for misalignment correction and airbag system reset. Despite this, the service invoice stated they "could not duplicate" the airbag issue, even though a service advisor had personally verified that the passenger airbag was not functioning properly.
We have since experienced additional problems, including an intermittent passenger-side running board failure. Although we provided video documentation, we were told the vehicle would be turned away unless the issue could be duplicated on-site.
This vehicle has been in the shop multiple times within the first 2,000 miles, and we have been consistently disappointed by the lack of transparency and responsiveness.
Given the seriousness of the safety concerns and the way these issues were handled, we would advise other customers to proceed with caution when dealing with this dealership
by 2022 FORD F350 SUPER DUTY Owner on 01/31/2026Verified Service
Service was sub par at best and did not do what I asked to be done or give me paper records of it.
by 2024 FORD BRONCO SPORT BIG BEND Owner on 01/29/2026Verified Service
