by 2017 LINCOLN NAVIGATOR L SELECT Owner on 11/15/2022Verified Service
I hate having to have enter more than 25 words because the review system forces me to do so. So, having vented about the crummy app.
The folks at the Al Packer really extend the welcome mat and make you feel welcome at every step all the way to the cashier. Brian, great job explaining the needed service!
by 2019 FORD F250 SUPER DUTY Owner on 02/25/2022Verified Service
Terrible customer service, I left my vehicle and they never called to pick it up. I delivered it on a Saturday and until Tuesday I couldn't pick it up because they left the keys inside an office. The customer service representative, very bad attitude. Too bad I don't have his name
by Heidi F. on 01/11/2022Verified Service
I always have a good experience there they do great work. It was a lot longer waiting time due to the lack of employees. Not their fault. Everyone was out with covid. I have tried the other Ford dealerships and the area. I always go back to Al Packer on Military.
by 2016 FORD TRANSIT CONNECT XL Shopper on 11/04/2021Verified Purchase
I was told that what ever is in the carfax doesnt matter. I believed the fax and not the dealer. There's supposed to be a spare tire. I was told the fax was wrong. The car has problems that were hidden from me. Bad sharks. Now I'm stuck dealing with dishonest people in west palm beach 45 minutes from my home. I believed that fax. What's wrong here? I'm really sorry I bought this van.
by 2010 FORD MUSTANG SHELBY GT500 Owner on 05/10/2021Verified Service
Brought car in for an oil leak maybe a month earlier. (Oil pan gasket). Still a leak. Brought back a second time where they put dye in the oil after repairing. Still a leak. The third time they found the rear main leaking and I'm not sure if there's still a leak as I just picked it up a few days ago.
by 2020 FORD RANGER SUPERCREW Owner on 04/22/2021Verified Service
They did a great job on my truck. Oil change, tires rotated, washed it, and also installed my new bug/rock guard on my hood. They are very nice to me and professional. The waiting area over on the Lincoln side of the dealership is comfortable. They asked if I needed a ride anywhere but I chose to stay and wait.
by 2012 ACURA TSX Owner on 03/24/2021Verified Service
We had our car services at Quick Lane. The team did a great job. The car was cleaner than when we dropped it off and they even rotated our tires. The service advisor, Caroline, was very professional and explained all the work to be done on the car. What a great dealership experience.
by 2020 LINCOLN NAUTILUS RESERVE Owner on 12/06/2020Verified Service
Both issues were resolved however, the gauges were altered and I could not find how to return them to the prior position.
I received a follow up call fromLarry Nelson from the service department and he went out of his way to walk me through the steps to return the guages as desired.
by 2014 FORD ESCAPE SE Owner on 11/24/2020Verified Service
Excellent service. Great value on their 12 pt. service and oil change. It was only $46, my SUV uses extra oil. They also rotated my tires and patched a tire from the inside. It had a slow leak. They also changed out the cabin air filter, which was black.
They were honest and didn't try to load me up with unnecessary repairs. They were prompt and courteous.
I consider them the best in West Palm Beach for service of Ford and Lincolns.
by 2002 FORD F150 SUPERCREW Owner on 11/13/2020Verified Service
They fixed what another dealership, in Oakland park, messed up but still didn't solve the problem. I ended up having to rent a truck to tow my trailer home and then drive it back and nurse my truck, home, to have a real mechanic fix it. Between the two dealerships, I spent over $2400, and never fixed the problem. Will never go to a dealership again, unless it's for warranty.
by 2019 FORD EXPEDITION MAX LIMITED Owner on 08/25/2020Verified Service
They are truly a company and people of their word. Even when a difficult situation present itself..they went above and way beyond what they were obligated to do; putting forth extra efoirt to make it right! They've earned my family's future business! Glad to be a part of the Ford family!!!! Thank you Justin S!!!!
by 2012 FORD FUSION SEL Owner on 05/17/2020Verified Service
It initially wasn't that good after the service advisor neglected to tell me about the issues that my vehicle had; one of my tires had a puncture in it! There were other items that were stated as being "recommended, but denied" which was a lie! The service manager straightened it out for me.
by 2010 LINCOLN MKZ Owner on 02/20/2020Verified Service
My experience at Al Packer was the worst i have ever had. I picked up my car the dashboard was not correctly put back together. The customer service was poor once i seen something else was wrong with my car they did not want to fix what the had broken. Once i ask for a manager they made me wait 3hours to tell me a cost of the damages they have done. I was so upset and left there unhappy. Only waiting my time.
by 2019 LINCOLN CONTINENTAL BLACK LABEL Owner on 07/20/2019Verified Service
Awesome service! Joe Chevres is a Rock Star! Al Packer LINCOLN is a very professional dealership! They are very attentive to detail and extraordinary services. I purchased my 2019 LINCOLN Continental from Manny my name is Jeffrey Greischel from Delray Beach always a pleasure to ride on up there
by 2015 LINCOLN MKZ HYBRID Owner on 06/21/2019Verified Service
The customer rep frequently tries to deliver good service. Unfortunately, the service department team lack attention to detail.
Went for an oil change, trunk issue, brakes issue, and they didn't even put the sticker on the windshield for the next oil change. Left the battery door in the trunk (hybrid) open, and didn't even wash the car on the outside or detailed (standard service, supposedly).
by 2017 FORD EXPLORER XLT Owner on 07/22/2018Verified Service
The vehicle was repaired but communications are very poor. My key fob was damaged and it took several days to get it replaced. Signs from the sides of the vehicle came off in the car wash and were not recovered for days (I should have removed them myself) but really ... what is happening to customer service ??
by Don M. on 07/17/2018Verified Service
It was disappointing to find out that I not only needed brakes but my rotors were shot. I feel that the dealer who has been servicing my car for the last 15k-20k miles could have seen that coming at my last service call. I had them as my best service, but now will need to find someone trustworthy.
by 2023 LINCOLN NAUTILUS Owner on 04/13/2026Verified Service
The professionalism of the service manager in handling our business. Everything went well.
by Lamar G. on 04/11/2026Verified Service
Attention to DETAIL!!! EXCELLENT Service Rep James Smith...
by 2024 LINCOLN CORSAIR RESERVE Owner on 04/10/2026Verified Service
Guys called when coming. We're very efficient and courteous. Definitely want them again
