Adventure Subaru Reviews - Page 4

4.7

New Car Sales: (440) 530-6584Used Car Sales: (440) 298-2565Service: (440) 271-3379

Sales Closed until 9:00 AM

Service Open until 6:00 PM

•More Hours

1991 Mentor Ave Painesville, OH 44077

Website

Adventure Subaru Reviews - Page 4

4.7

Sales Closed until 9:00 AM

Service Open until 6:00 PM

More Hours

Website

Ratings & Reviews

Overall Rating

4.7

1048 Verified Reviews

5 Star

88%

4 Star

3 Star

2 Star

1 Star

by 2019 SUBARU FORESTER PREMIUM Owner on 06/19/2025Verified Service

Took my car in promptly, gave feedback while waiting, wait lounge very comfy, painlessly took care of extended warranty work.

by Melody on 06/19/2025

Thanks for the 5 stars! Glad everything moved along smoothly and comfortably during your visit. Appreciate you trusting us :) Always happy to help keep things easy on your end. See you next time! Melody Jacobson, Community Coordinator Adventure Subaru, Painesville, Ohio

by 2020 SUBARU ASCENT LIMITED Owner on 05/30/2025Verified Service

Everything was perfect. There was a small problem with a part but they took care of it quickly. Always an enjoyable experience both at the service department and sales.

by Melody on 05/31/2025

Hi David! Thanks for the kind words, and for continuing to trust both our sales and service teams. I'm glad Jim was able to get everything sorted quickly and that your visits continue to feel easy and positive. We appreciate you and your Ascent! Melody Jacobson, Community Coordinator Adventure Subaru, Painesville, Ohio

by 2017 SUBARU OUTBACK 2.5I PREMIUM Owner on 05/19/2025Verified Service

Great service. I had alot of work done on my car and took several days to complete. Shae was great with keeping me updated.

by Melody on 05/20/2025

Hi Brian! Thanks for the kind wordsand for your continued trust over the years. I'm really glad Shae kept you in the loop throughout the process. We truly appreciate your loyalty and are always here to help keep your Outback in great shape. Melody Jacobson, Community Coordinator Adventure Subaru, Painesville, Ohio

by 2020 SUBARU CROSSTREK PREMIUM Owner on 05/11/2025Verified Service

Staff were professional, helpful and kind. Provided updates during the wait. Waiting area very welcoming. Appreciated the K-cup coffee and the granola bar.

by Melody on 05/13/2025

Thanks so much for continuing to bring your Crosstrek init means a lot to us. I'm really glad the visit felt comfortable and that Jim helped keep things clear while you waited. We truly appreciate your loyalty and look forward to seeing you next time. Melody Jacobson, Community Coordinator Adventure Subaru, Painesville, Ohio

by 2023 SUBARU FORESTER TOURING Owner on 02/10/2025Verified Service

An over 30 years of owning cars, this is hands-down. The best service department I have ever worked with. They are honest, so personable and try to save you money when and if they can. The service department is the reason we own three Subarus. Shay and Colie are the BEST!!!

by Coley on 02/10/2025

Wowwhat an incredible compliment! It means so much to hear that our service team has made such a lasting impression. We always aim to be upfront, personable, and look out for our customers, so I'm really glad that's been your experience. Shae and I truly appreciate the shoutout, and we're always here whenever you need us! Best, Coley, Service Advisor Adventure Subaru, Painesville, Ohio

by 2019 SUBARU ASCENT TOURING Owner on 02/05/2025Verified Service

Our 2019 Ascent experienced major engine failure at about 58K miles(!) - not inspiring confidence in the brand, but the dealership was excellent to work with. Service reps Coley & JT kept me apprised regularly as this repair took over a month to complete. Received the car back with thorough explanation of work that was done. Car seems to be running as expected with no further issues.

by Coley on 02/07/2025

I appreciate you sharing your experience. I know an unexpected repair like this can be frustrating, so I'm glad we could keep you informed throughout the process and make things as smooth as possible. If you ever have any questions or concerns, don't hesitate to reach outwe're always here to help! Best, Coley, Service Advisor Adventure Subaru, Painesville, Ohio

by 2018 SUBARU FORESTER 2.5I PREMIUM Owner on 02/01/2025Verified Service

When I arrived 20 minutes early Shae was their to greet me and answer any questions I had. I was there for a little over an hour. Shae showed me 2 filters that had to be changed. The car checked out fine. I had a $10.00 coupon for a $200.00 bill. I thought the coupon should have been $20.00.

by Shae on 02/06/2025

I appreciate your feedback! I'm glad I could be there to greet you and walk you through the service details. Keeping you informed is always a priority! Thanks for sharing the info about the coupon - Mark, our service manager, would like to follow up with you about that - please call him at 440-210-5789 when you have a moment. If you ever have any questions, don't hesitate to reach outwe're always here to help! Best, Shae, Service Advisor Adventure Subaru, Painesville, Ohio

by 2024 SUBARU OUTBACK LIMITED Owner on 11/25/2024Verified Service

The Adventure Subaru Service Department has always treated us with professionalism and respect. The service is prompt and thorough with a detailed description of work done and a clear evaluation of check list items. We are very pleased with their service. Thank you! Jim W

by Shae on 11/26/2024

Hi Jim, Thank you for your thoughtful feedback! I'm so glad to hear that our service team consistently provides professional and respectful care for your Outback. It's great to know you appreciate the thorough explanations and prompt service. We're always here to ensure you have a positive experiencethank you for choosing us! Best, Shae, Service Advisor, Adventure Subaru, Painesville, Ohio

by 2019 SUBARU LEGACY 2.5I PREMIUM Owner on 11/07/2024Verified Service

Got the car in and loaner picked up in record time. Got back the same day with the problem and cost to fix. Also the cost to take care of another problem before it became twice as expensive. Only one suggestion: First call when car is done, leave a message if necessary, then text.

by Shae on 11/08/2024

Thanks for the review! I'm pleased we could handle your Legacy's service efficiently and provide cost-saving options upfront. We're here to help anytime! Best, Shae, Service Advisor, Adventure Subaru, Painesville, Ohio

by 2022 SUBARU OUTBACK LIMITED Owner on 10/14/2024Verified Service

They responded quickly. They drove 30 miles to me to take it back to the service center and left me a courtesy car to drive in the meantime. Excellent service. Very polite and courteous. The car was fixed in a day. I felt like their best customer the entire time. I rate these guys top notch.

by Coley on 10/16/2024

Thank you for the 5-star review! We're so glad our team could provide quick and convenient service for your 2022 Outback. It's great to hear you felt well taken care of, and we appreciate your kind words. We're here whenever you need us! Best regards, Coley, Service Advisor, Adventure Subaru, Painesville, Ohio

by 2017 SUBARU FORESTER 2.5I PREMIUM Owner on 10/12/2024Verified Service

Everything was good except for the maintenance inspection. I was told my battery was fine. 3 days later, it was dead and I was stranded in a parking lot. AAA tech told me the battery was at 2%. Obviously it was never checked while I was there. Very disappointed.

by Mark on 10/17/2024

Thank you for your feedback, and we're truly sorry for the inconvenience you experienced. We appreciate you bringing this to our attention and for staying in communication with us, as it helps us improve and continue providing the best service possible. I'm glad we had the chance to speak and review your recent service visit together. If you have any additional concerns, please don't hesitate to reach out. Best regards, Mark, Service Manager, Adventure Subaru, Painesville, Ohio

by 2021 SUBARU OUTBACK PREMIUM Owner on 10/07/2024Verified Service

I am a long time customer. The service is great, they provide a loner as needed. My car was there for a 30,000 mile service. They did a thorough check of the car and determined that I also needed tires. They recommended the tires that would work best and ordered them. I had my car back the following afternoon.

by Shae on 10/07/2024

Thank you so much for being a loyal customer and for sharing such detailed feedback about your recent service. We're thrilled to hear that you had a great experience with your 30,000-mile service on your 2021 Outback, and that the loaner car came in handy. It's great to know that we could thoroughly check your car and help you with the right tire recommendation and quick turnaround. We truly appreciate your continued trust in us, and we look forward to serving you again soon! Warm regards, Shae, Your Service Advisor, Adventure Subaru, Painesville, Ohio

by 2012 SUBARU IMPREZA SPORT LIMITED Owner on 09/11/2024Verified Service

Brought vehicle back in due to vibration after new tires put on. They stated it was from a bent rim. They could not explain why they put on my new tire on a bent rim. Service manager on vacation and when they had someone call me about how my service was and I explained what happened they said they would have the service manager call me. Never received call.

by Mark on 09/11/2024

I appreciate you taking the time to speak with me this morning and providing further insight into the situation. I deeply regret the error that occurred during your recent maintenance visit. We have already addressed this matter with our service team and taken steps to refine our processes and ensure better attention to detail moving forward. Your business means a great deal to us, and we are fully committed to rebuilding your confidence in our service. Mark, Service Manager, Adventure Subaru, Painesville, Ohio

by 2020 SUBARU FORESTER PREMIUM Owner on 09/10/2024Verified Service

They got the car done on time and gave recommendations for new tires. The only downside was a clean car on the outside, but they didn't vacuum it out on the inside. Never been to a dealer that just washed the car and didn't at least vacuum it somewhat.

by Mark on 09/11/2024

Hi there! Thank you so much for sharing your feedback with us. We truly value hearing from our customers, as it helps us continuously improve and provide the best service possible. Your input is appreciated, and we're always looking for ways to make your experience even better! Best regards, Mark, Service Manager, Adventure Subaru, Painesville, Ohio

by 2024 SUBARU CROSSTREK PREMIUM Shopper on 09/10/2024Verified Purchase

I would recommend the fabulous folks at Adventure Subaru to anyone who wants a knowledgeable, professional and personable car buying experience. This is my family's third Subaru from the Adventure Subaru dealership and there's a reason we keep coming back! Excellent sales team and service!

by Rhonda on 09/10/2024

Hi Anne! Thank you so much for your glowing review and for being a loyal part of the Adventure Subaru family! We're beyond thrilled that your experience with your new 2024 Crosstrek was excellent :) It's always wonderful to see familiar faces, and we're honored to be your dealership of choice for your family's third Subaru! I'll be sure to share your kind words with the sales and service teams. We're here for you whenever you need us and can't wait to welcome you back in the future! Best regards, Rhonda, your Sales Consultant, Adventure Subaru, Painesville, Ohio

by 2022 SUBARU FORESTER PREMIUM Owner on 08/31/2024Verified Service

I was on my way home when I noted on my odometer that I had 15000 + as I passed Adventure Subaru. I had not made a service appointment but stopped in anyway. T was greeted cheerfully and respectfully even though it was just after 3:oo PM. They signed me in, my Forester disappeared for about 45 minutes and the required 15K service comp;eted and car was washed too. I will likely replace my 2022 Forester in 2025 at adventure Subaru

by DJ on 09/03/2024

Thank you for sharing your experience! We're so glad we could accommodate you for your 15K service without an appointment and that everything was handled efficiently. It's great to hear that our team greeted you cheerfully and took care of your Forester promptly, even giving it a wash. We look forward to helping you with your future vehicle needs! DJ, your Service Advisor, Adventure Subaru, Painesville, Ohio

by 2019 SUBARU CROSSTREK LIMITED Owner on 08/09/2024Verified Service

I have always had excellent service at Adventure, but my last encounter was even more. The staff recognized the problem and the manager, Mark, became involved in securing and expediting the needed part. They are the best dealership I have ever had.

by Shae on 08/09/2024

Thank you so much for sharing your experience! We're thrilled to hear that everything was taken care of for you. It means a lot to us to know that you've consistently had excellent service, and we're honored to be considered the best dealership you've ever worked with. Your trust and support truly motivate us to keep doing our best. Safe travels! Shae, your Service Advisor, Adventure Subaru, Painesville, Ohio

by 2018 SUBARU FORESTER 2.5I PREMIUM Owner on 08/03/2024Verified Service

Every time I bring my car in I walk out in a happy mood. The staff is very friendly, attentive, courteous. No appointment? No problem. Waiting is a relaxed experience: refreshments, snacks, and clean restrooms. Even the t-paper is of quality. Upon commenting to other customers in the lobby, they all agreed on the excellence of the service. Way to go. Suburu. Thank you.

by Jim on 08/06/2024

Thanks so much for your awesome feedback! We're thrilled to hear that you had a great visit, and love knowing other customers agree, too. Your appreciation truly means a lot - See you next time! Jim, your Service Advisor, Adventure Subaru, Painesville, Ohio

by 2016 SUBARU LEGACY 2.5I Owner on 04/29/2024Verified Service

Shae was very nice and attentive making sure we were well taken care of, however, the loose heatshield that the tech supposedly fixed is not fixed. It is still rattling and driving me crazy. I was charged $25 to tighten, so I really hope Subaru will fix it correctly and refund my money since it costs me $28 in fuel and mileage every time I make the trip to Adventure Subaru.

by Shae on 04/30/2024

I appreciate your time on the phone today. I look forward to your appointment so we can take care of your Subaru. Thanks! Shae :)

by 2017 SUBARU LEGACY 2.5I PREMIUM Owner on 03/13/2024Verified Service

Getting my car serviced at Adventure Subaru is like going to visit friends, with the added bonus of affordable and informed car repair. Everything is carefully explained, and advice on keeping my car in top running order is offered and welcome. Not upselling, ever, just solid advice.

by Shae on 03/14/2024

It's wonderful to hear that your visits feel like catching up with friends! We pride ourselves on offering informed and affordable car care without the pressure of upselling. Your trust and satisfaction are our top priorities, and we're here whenever you need advice or service. Thanks for being a part of our community! See you next visit with your Forester! -- Shae, your Service Advisor, Adventure Subaru, Painesville, Ohio

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