by 2022 ACURA MDX Owner on 02/27/2024Verified Service
Friendly, very helpful and professional staff especially the person who helped me. He made sure everything was working and safe to drive my car and offered to give me a car wash. I got very happy and satisfied with this gentleman's help.
I'm very IMPRESSED!!! Thank him for me.Fred D.
by Acura of Sherman Oaks on 02/27/2024
We'll pass this along, Fred! Thanks for the wonderful shout-out and five-star rating. Let us know if you need anything else from Acura of Sherman Oaks!
by Samantha R. on 01/30/2024Verified Shopper
They were very responsive. I appreciate that. However after I communicated that I was now looking at a different model, they continued to contact me about the same vehicle. Not great attention to detail there. Their representatives were nice and I don't expect I would have had a bad experience. I did unsubscribe from their emails.
by Acura of Sherman Oaks on 01/30/2024
Hi Samantha, we're sorry about the irrelevant communications. We'll pass your feedback along to the team and work to improve this. Feel free to reach out if you need anything else!
by 2020 ACURA RDX ADVANCE Owner on 10/30/2023Verified Service
Service was good and Adair was great. Lowered the rating because the car was not completed when promised, which means it had to stay overnight, and as a result created some logistical issues in my retrieval of the vehicle. That said, I do appreciate that they kept it in an abundance of care (to ensure the issues were fixed).
by Acura of Sherman Oaks on 10/30/2023
We appreciate your feedback and are glad to know Adair provided great service. We apologize for the delay in getting your vehicle ready. Your time is valuable and the team always strives to complete your service thoroughly and in a timely manner. If you have any other questions or concerns, please feel free to reach out!
by 2004 ACURA MDX TOURING Owner on 10/10/2023Verified Service
I love this place! They do a great job on repairs, and Bailey, my account manager, always gets me a good deal. He is courteous, knowledgeable, and helpful, and very professional. I've been going there for the last 10 years, and its always the best deal. I would recommend them very highly.
by Acura of Sherman Oaks on 10/10/2023
Thanks so much for your continued loyalty! We appreciate the five stars and look forward to many more visits in the future!
by 2019 ACURA RDX Owner on 08/14/2023Verified Service
I go out of my way (there is a Honda dealer much closer to me in Glendale) because of the outstanding and efficient service provided by Baily F. in the Service Department. Baily always is right on top of things, he is personable, and he also always accommodates my schedule. I cannot imagine a better service representative than Baily. Give that man a promotion! STEVE
by Acura of Sherman Oaks on 08/17/2023
Thank you so much for the shout-out and kind words, Steve! It's truly our pleasure to assist you at Acura of Sherman Oaks and we look forward to your next visit!
by 2016 CADILLAC ESCALADE ESV PREMIUM Shopper on 04/08/2023Verified Purchase
Our salesman, Alfredo, and sales manager Anthony were a true blessing. Got there late, but they took care of us like we were family. Im definitely buying my next car there for sure. Anthony really went out of his way to make sure that my mom was comfortable with what we were buying and just made it all work out seamlessly and perfect.
Many thanks for the both of them!
by Acura of Sherman Oaks on 04/11/2023
Thanks for the kind words about our team! We're always happy to go above and beyond for our valued customers at Acura of Sherman Oaks. We hope to see you again soon!
by 2019 ACURA MDX Owner on 12/09/2022Verified Service
I had a warranty repair service for some molding. I could not arrive until after 11am and had to leave by 1pm for an important appointment on the day I scheduled the service.
Hector (service advisor) worked with Ed (Technician) to confirm the appointment and they both made sure the work was completed faster than I expected.
Thank you.
by Acura of Sherman Oaks on 12/09/2022
That's wonderful to hear! We're always happy to accommodate you and your schedule to get the service done on time. Thanks for choosing Acura of Sherman Oaks!
by 2017 FORD FUSION S Shopper on 10/06/2022Verified Purchase
Acura of Sherman Oaks, staff were very friendly and easy to work with. There was no pressure from the sales team. Sales Rep Chandler and Eric were great to work with. Sales manager David was very helpful, even bring paper work to our house to sing off on. If and when I'm ready to purchase another vehicle, I will check with this team 1st.
by Acura of Sherman Oaks on 10/06/2022
We truly appreciate the wonderful review and are glad to hear we could make your car buying experience friendly and helpful! Stop by Acura of Sherman Oaks any time!
by 2018 ACURA ILX BASE WATCH PLUS Owner on 08/29/2022Verified Service
Hector, the service rep was exceptional. I was able to have the car service even though I did not have an appointment and it was completed within an hour. He really knows how to provide excellent customer service. I plan to continue using Acura of Sherman Oaks for my vehicle maintenance. Great JOB
by Acura of Sherman Oaks on 08/30/2022
Thank you for choosing Acura of Sherman Oaks for your automotive servicing needs. Our Service Staff are honored to have offered you an exceptional experience during your visit. We look forward to having the pleasure of assisting you again.
by 2020 ACURA MDX Shopper on 07/14/2022Verified Purchase
I rushed into this purchase and regret purchasing my vehicle. The mirror of the vehicle was broken and I was not informed that replacement had been ordered and the service department blamed me of breaking the mirror. Item that were not on the vehicle were added to my contract. I had to go back to dealership to request a payment back.
by Acura of Sherman Oaks on 07/18/2022
Hello,
Its regrettable to hear you feel as though you were rushed into your recent purchase. I can assure you that is not the experience we want our guests to enjoy. Your trust in us to provide transparent pricing along with all the information you need to be confident in your buy is of the utmost importance. Please contact me at 818-722-7565 when you are available. Id like to speak with you regarding your concerns and see what I can do to have them addressed. Thank you. Dave Erickson - Sales Manager
by 2019 ACURA TLX TECHNOLOGY/A-SPEC Owner on 06/24/2022Verified Service
One very good reason I continue to buy Acura's is the excellent service at the Van Nuy's location. Bayley is very careful to make sure my two Acura's are serviced properly. He notifies me of any additional service our cars require and returns them at or near the original completion time estimate.
by Acura of Sherman Oaks on 06/25/2022
The team here at Acura of Sherman Oaks appreciates your five-star review. All of us are overjoyed to read that you have repeatedly had an excellent experience working with our Service Team. We look forward to welcoming you back for any future needs.
by 2017 ACURA MDX TECH Owner on 04/21/2022Verified Service
The service is always very good, I just felt that two hours time (when I had a 9am appointment) to reprogram my second key fob was way too long. Nothing else needed to be done other than slipping on a back windshield wiper. I can't do a drop off because I don't live close by.
by Acura of Sherman Oaks on 04/21/2022
Thank you very much for your constructive feedback and patience. We understand your frustration and always want to get our guests back on the road safely and quickly. We'll make sure to work on improving in this area for then you next visit.
by 2019 ACURA MDX TECH Owner on 12/30/2021Verified Service
Bailey was very helpful and returned my calls right away. He had me call his direct number as well. I did have a service due, replacing brake fluid, that I wish I had known about ahead of time because I wouldve had them do it but Ill do it the next time.
by Acura of Sherman Oaks on 12/30/2021
Thank you for leaving us this positive feedback! Our team is happy to hear about your experience and hope to see you again for future services.
by 2015 LEXUS CT200H Shopper on 10/29/2021Verified Shopper
When I got to the dealer, the person who was supposed to be there to meet me wasn't.
After waiting... someone came out and asked me about the car... (waited...) the car was brought up after they "found" it... and then I was told to take it out, on my own. No demo, no one to answer questions, no freeway drive... NOTHING. This is probably not the way I will go. Very, very poor customer service.
by 2004 ACURA TL Owner on 05/26/2025Verified Service
Excellent service from everyone
by Acura of Sherman Oaks on 05/27/2025
Thank you for stopping by to leave a wonderful review for Acura of Sherman Oaks!
by 2023 ACURA INTEGRA A-SPEC Owner on 05/25/2025Verified Service
Great service as always and very accommodating.
by Acura of Sherman Oaks on 05/27/2025
Thank you for being a valued customer at Acura of Sherman Oaks! It's always a pleasure to assist you!
by 2025 ACURA RDX A-SPEC ADVANCE Shopper on 05/19/2025Verified Shopper
I couldn't get them to answer a couple of questions I had by email.
by Acura of Sherman Oaks on 05/19/2025
Hello, I'm sorry your questions were not answered regarding the vehicle you're interested in. I'd be more than happy to speak with you personally to address this properly, thank you.
Tony Sassadyan - Sales Manager - andraniksassadyan@lithia.com
by 2020 ACURA ILX Owner on 05/15/2025Verified Service
Acura of Sherman Oaks are the best
5 stars
by Acura of Sherman Oaks on 05/15/2025
Reviews like this one make our day! Thanks, from the Acura of Sherman Oaks team.
by 2016 ACURA MDX TECH Owner on 05/13/2025Verified Service
Great service. Excellent service personnel!
by Acura of Sherman Oaks on 05/13/2025
We are so happy that our Acura of Sherman Oaks team earned your 5 stars. Thanks for stopping by!
by 2016 ACURA RDX TECHNOLOGY Owner on 05/12/2025Verified Service
The ride service took too long.
by Acura of Sherman Oaks on 05/12/2025
Thank you for your feedback. We apologize for the long ride but are glad your experience was stellar otherwise. See you next time!
