by 2012 ACURA TSX Owner on 04/22/2024Verified Service
Car was taken promptly at the appointment time and was ready when promised, freshly washed. Service was completed successfully and a full record of what had been done and where systems stood for future maintenance was supplied. Polite and friendly attitude from personnel.
by Acura of Sherman Oaks on 04/23/2024
Thanks for sharing your experience with us at Acura of Sherman Oaks! It was a pleasure servicing your TSX and we hope to see you again in the future!
by 2021 ACURA RDX Shopper on 04/15/2024Verified Purchase
All around, great experience over at Sherman Oaks Acura! Really smooth process with knowledgeable staff and process to get me off the lot in my new vehicle and saying goodbye to my old pickup truck. I couldn't be happier with my pre-owned RDX and the financing process with no hassle, professionals that ensure their customers peace of mind.
by Acura of Sherman Oaks on 04/15/2024
We're so glad to know you had a great experience at Acura of Sherman Oaks! Our team works hard to make the process smooth and hassle-free. Enjoy your RDX, and thank you for choosing us!
by 2018 ACURA RDX TECHNOLOGY Owner on 03/30/2024Verified Service
I always enjoy my drives to Acura Sherman Oaks. They know how to deliver excellent customer service. But by far my most recent visit has been my best experience. They always wash my car but this time my
vehicle was washed AND detailed. Bailey Ferrer did an excellent job in making sure I left happy. Thank you Acura of Sherman Oaks!
by Acura of Sherman Oaks on 04/01/2024
Thanks so much for the wonderful review and shout-out to Bailey! We're thrilled to hear he went above and beyond to make your most recent visit the best. Stop by again soon!
by 2022 ACURA MDX Owner on 02/27/2024Verified Service
Friendly, very helpful and professional staff especially the person who helped me. He made sure everything was working and safe to drive my car and offered to give me a car wash. I got very happy and satisfied with this gentleman's help.
I'm very IMPRESSED!!! Thank him for me.Fred D.
by Acura of Sherman Oaks on 02/27/2024
We'll pass this along, Fred! Thanks for the wonderful shout-out and five-star rating. Let us know if you need anything else from Acura of Sherman Oaks!
by Samantha R. on 01/30/2024Verified Shopper
They were very responsive. I appreciate that. However after I communicated that I was now looking at a different model, they continued to contact me about the same vehicle. Not great attention to detail there. Their representatives were nice and I don't expect I would have had a bad experience. I did unsubscribe from their emails.
by Acura of Sherman Oaks on 01/30/2024
Hi Samantha, we're sorry about the irrelevant communications. We'll pass your feedback along to the team and work to improve this. Feel free to reach out if you need anything else!
by 2020 ACURA RDX ADVANCE Owner on 10/30/2023Verified Service
Service was good and Adair was great. Lowered the rating because the car was not completed when promised, which means it had to stay overnight, and as a result created some logistical issues in my retrieval of the vehicle. That said, I do appreciate that they kept it in an abundance of care (to ensure the issues were fixed).
by Acura of Sherman Oaks on 10/30/2023
We appreciate your feedback and are glad to know Adair provided great service. We apologize for the delay in getting your vehicle ready. Your time is valuable and the team always strives to complete your service thoroughly and in a timely manner. If you have any other questions or concerns, please feel free to reach out!
by 2004 ACURA MDX TOURING Owner on 10/10/2023Verified Service
I love this place! They do a great job on repairs, and Bailey, my account manager, always gets me a good deal. He is courteous, knowledgeable, and helpful, and very professional. I've been going there for the last 10 years, and its always the best deal. I would recommend them very highly.
by Acura of Sherman Oaks on 10/10/2023
Thanks so much for your continued loyalty! We appreciate the five stars and look forward to many more visits in the future!
by 2019 ACURA RDX Owner on 08/14/2023Verified Service
I go out of my way (there is a Honda dealer much closer to me in Glendale) because of the outstanding and efficient service provided by Baily F. in the Service Department. Baily always is right on top of things, he is personable, and he also always accommodates my schedule. I cannot imagine a better service representative than Baily. Give that man a promotion! STEVE
by Acura of Sherman Oaks on 08/17/2023
Thank you so much for the shout-out and kind words, Steve! It's truly our pleasure to assist you at Acura of Sherman Oaks and we look forward to your next visit!
by 2019 ACURA RDX Owner on 05/13/2024Verified Service
Adair is a phenomenal service rep who takes exceptional care of his clients. The service team as a whole did a great job and lived up to the high Acura standards that keep me coming back.
by Acura of Sherman Oaks on 05/14/2024
We're so glad to know that Adair and our service team at Acura of Sherman Oaks provided you with exceptional care. Thanks for your continued trust in us, we'll keep striving to meet those high standards!
by 2020 ACURA RDX TECHNOLOGY Shopper on 05/08/2024Verified Purchase
Great dealership. They care for their customers! Will continue to purchase my Acuras from this dealership.
by Acura of Sherman Oaks on 05/09/2024
Thanks for sharing your great experience at Acura of Sherman Oaks! We appreciate your loyalty and look forward to helping with all your future Acura needs. Safe travels and take care!
by 2015 ACURA RDX Owner on 02/14/2024Verified Service
Great service as usual. Our service manager, Bailey continues to go above and beyond, exemplifying what real customer service means.
by Acura of Sherman Oaks on 02/14/2024
This means so much to us! Thanks for your continued trust in Bailey and the team at Acura of Sherman Oaks. We'll see you next time!
by 2016 INFINITI QX60 Owner on 02/02/2024Verified Service
Friendly service. Readily informed me of any changes waited for the service to be completed. Clean waiting area with comfortable chairs and free coffee!
by Acura of Sherman Oaks on 02/05/2024
We're glad to know you enjoyed our service and amenities at Acura of Sherman Oaks! Your positive feedback is appreciated, and we hope to see you again soon. Safe travels!
by Adrienne R. on 01/24/2024Verified Shopper
Wasn't able to get answers to my questions via email. Perhaps they didn't think I was a serious buyer with being from out of state.
by Acura of Sherman Oaks on 01/25/2024
Adrienne, I'm very sorry you're questions were not answered. Please contact me directly and I'd be happy to assist you, thanks.
Tim Hayden - Sales Manager - richardhayden@lithia.com
by Chris C. on 12/23/2023Verified Service
Always have serviced our 2008 MDX there since new.
Bailey is a fantastic service writer and the mechanic who works on our car has been there for years. Doesn't get any better than that.
by Acura of Sherman Oaks on 12/26/2023
Thanks for being a loyal customer over the years, Chris! Our team is always happy to see you and we look forward to many more visits down the road!
by 2021 ACURA ILX PREMIUM/TECHNOLOGY Owner on 11/20/2023Verified Service
Excellent service from Carlos and team. We needed a new battery. The service team allowed us to come in right away and we were in and out in less than an hour.
by Acura of Sherman Oaks on 11/20/2023
We love to hear it! The team works hard to get you in and out as quickly as possible at Acura of Sherman Oaks. Thanks for stopping by!
by 2023 ACURA MDX TECH Owner on 11/03/2023Verified Service
I always feel comfortable with the service and technicians at Acura. I have never had a problem with the company.
by Acura of Sherman Oaks on 11/03/2023
Thanks for trusting our team with your MDX's care! We appreciate the five stars and hope to see you again soon!
by 2018 ACURA TLX Owner on 10/25/2023Verified Service
My Service Advisor explains clearly what needs to be done and when to do it but it is time to do it -
he provided me a loaner so quickly and had the experience of driving the 2023 version of my car.
Thank you Bailey as always!
Henry
by Acura of Sherman Oaks on 10/25/2023
Thanks for the five stars and kind words! We're glad Bailey provides a top-notch service experience for you here at Acura of Sherman Oaks, Henry. Safe travels and take care!
by 2013 ACURA RDX TECHNOLOGY Owner on 10/16/2023Verified Service
The service was excellent! the only problem I had was with a receptionist who kept me on hold for over five minutes instead of simply transferring my call as I asked.
by Acura of Sherman Oaks on 10/17/2023
We appreciate your feedback and are glad to know you found our service excellent. We apologize for the hold time on your call - we'll work on improving that aspect in the future. Thanks again!
by 2016 HYUNDAI SANTA FE SPORT Shopper on 10/16/2023Verified Purchase
I bought this vehicle and 6 days later it broke down needing an engine. The sales rep stated all the point checks were done before I purchased the vehicle but they never told me about the engine. Theres no way they didnt know!!!
by Acura of Sherman Oaks on 10/17/2023
I'm so sorry to hear about the issue with your vehicle's engine. We always aim to be transparent throughout the sales process and advise you of any potential problems. Please give me a call below so I can learn more about this and we can work towards a resolution, thanks.
Dave Erickson - Sales Manager - 818-722-7565
by 2007 ACURA TL Owner on 10/06/2023Verified Service
Excellent service, everyone at the Acura service center is amazing. Instantly greeted, with a bonus ! Free refreshing cold water! Mmmmm Yummy!!!! Will definitely be returning for my future services. GREAT JOB ACURA!!!!
by Acura of Sherman Oaks on 10/07/2023
It was our pleasure to make your service visit top-notch! Thanks for the wonderful review, we can't wait to see you again!
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Service Information
2,512 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Acura of Sherman Oaks specializes in these services, in addition to many others.
Brake Service
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Acura of Sherman Oaks specializes in these makes, in addition to many others.
Acura
BMW
Ford
Honda
Toyota
About Us
Frequently Asked Questions
What do verified customers think about Acura of Sherman Oaks in Sherman Oaks, CA? Verified customers who visit Acura of Sherman Oaks in Sherman Oaks, CA rate this business 4.7 out of 5 stars, with 214 reviews. 2,512 customers favorited this location.How can I contact Acura of Sherman Oaks in Sherman Oaks, CA? To reach the sales team at Acura of Sherman Oaks in Sherman Oaks, CA, call (747) 217-2781. To reach the service department, call (747) 217-2781How many used cars are for sale at Acura of Sherman Oaks in Sherman Oaks, CA? There are 19 used cars for sale at this dealership. All listings include a free CARFAX Report.How many accident-free used cars are for sale at Acura of Sherman Oaks in Sherman Oaks, CA? There are 17 accident-free used cars for sale at this dealership.Does Acura of Sherman Oaks in Sherman Oaks, CA have a service center? Yes, Acura of Sherman Oaks in Sherman Oaks, CA does have a service center. You can contact the service department at (747) 217-2781.
