“The end result was that I got the car I was looking for at an agreeable price. It was a model that is hard to find on the used car market. That being said, there were some glitches along the way.
After setting up an appt with the dealership, and driving an hour to get there, I arrive to be told they can't find the keys for the car. It would have been nice to have gotten a call along the way to let me know the situation. Had it not been the exact car I was looking for, I would have left at that point. While I were waiting for the keys to be found, we negotiated the deal, with the provision that I would not sign anything without test driving the car. After a couple of hours, the keys were located (in a tech's pocket) and onward to the test drive, which went fine. Finished up all the paperwork and then had to wait for them to detail the car. Was told an hour, but it was more like 2.(great detailing job btw) With all the waiting, I was surprised all we were offered for refreshments was water. Most dealers always have snacks on hand for the service area. The final piece to work out was that the original owner still had the 2nd fob and I had to get my title and my 2nd fob to them. Amazingly, the finance guy lived in the development across the street from ours and volunteered to drop off the fob and pick up my title and fob. By the end of that week, that was done. Finance area was low key on buying al the extra maintenance items and the salesman was easy to work with and willing to work with me on negotiations. Drove the car home that afternoon and have been very happy with my choice after several weeks of driving. As to service, I will use my local Hyundai dealer for items that need to be done there. For routine service, I will use my normal other shops.”
“This was a very pleasant car buying experience. From dealing with the salesperson, Josh Heflin to the finance manager. Highly recommend Wallace Chevrolet.”
“Great experience working with Essential Ford in Stuart! Simon my sales person was a consummate professional! Made sure to understand everything I wanted in the vehicle! He showed me various options and answered all my questions. I truly felt I was receiving a fair deal!
Brandon handled all the financials and was also very knowledgeable and helpful! I would recommend your next car purchase should be made here!”
“so far, they have been great service for my husband any issues that he had they helped him with them to make it right and I really appreciate the hospitality that they gave him”
