by 2019 LEXUS RX 350 BASE/350 F SPORT Owner on 09/15/2026Verified Service
I was delayed for 5 hours only to be informed a diagnosis I was waiting for was not done. My car was left in a worse condition as I noticed heavy oil leakage the day after from Underneath my engine. I took my car to another dealership and they informed me that the mechanics did not reconnect the drain plug after the oil maintenance! Terrible service, - 0 stars and the advisor David had poor customer service.
by Texas Toyota on 09/18/2026
Thank you for bringing this to our attention. We understand your frustration, and we regret that your experience did not meet your expectations. We take your concerns very seriously and would like the opportunity to learn more about what happened and work toward a resolution. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can discuss this further.
by 2026 TOYOTA PRIUS SE/XSE/XSE PREMIUM/ Owner on 09/14/2026Verified Service
Everything was done in a timely manner and I was pleased. The service department is great.
I days ago purchased another Toyota, a Rav 4 plug in hybrid, my 4th Toyota currently owned by me.
I do however want the parts department to do a better job of putting together a part for another car, my Tacoma has a bed extender that needs to be put together as the first one was done, the second was in pieces
by Texas Toyota on 09/17/2026
Thank you for sharing this feedback and for your continued loyalty. It is wonderful to hear that your service experience met your expectations and that you felt taken care of throughout the process. Congratulations on your new RAV4 Plug-in Hybrid. Your fourth Toyota is quite a milestone! We also appreciate you pointing out the concern with the bed extender assembly for your Tacoma. That kind of specific feedback helps us do better, and we want to make sure the parts department delivers the same level of care across every interaction. We hope to see you again soon and continue earning your trust with each visit.
by 2025 TOYOTA TACOMA DBCAB/SR5/TRDSPT Owner on 09/11/2026Verified Service
The dealership really & truly cares about the upkeep & condition of my Toyota Tacoma truck.
Great service & great people.
Most dealerships want to sell you a vehicle & then they turn their backs on you after they get your money.
Not Texas Toyota. They care.
by Texas Toyota on 09/17/2026
We are grateful for the kind words and for you taking the time to share your experience. It means a lot to hear that our team has made you feel supported well beyond the day you drove off the lot. That long-term commitment to our customers is something we take seriously, and it is great to know it shows. We look forward to continuing to take care of you for many miles to come.
by 2026 TOYOTA SEQUOIA SR5/LTD/PLATINUM/ Owner on 08/01/2026Verified Service
Frank was incompetent beyond belief. He tried blaming the mechanics but I went back and spent time with Alfonso to see what was up. Not his fault at all - Alfonso was a rockstar. Frank couldn't schedule if his life depended on it and blatantly lied about the situation.
by Texas Toyota on 08/06/2026
Thank you for bringing this to our attention. We regret to hear that your experience did not meet your expectations, and we understand your frustration. Your feedback is important to us, and we would welcome the opportunity to learn more about what took place so we can better understand the full picture. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can discuss this further.
by 2008 TOYOTA FJ CRUISER Owner on 06/12/2026Verified Service
Excellent like always and Dan was very helpful and friendly, making the entire experience to servicing my Fj cruiser truly enjoyable. Great hire. Has the correct personality type to work with the pubic. I look forward to my next visit soon. Dan is the man!
by Texas Toyota on 06/15/2026
We are absolutely thrilled to hear about your wonderful experience servicing your FJ Cruiser with us! It is always gratifying to know that our team is making a positive impression, and we are so glad that Dan's friendly and helpful approach made your visit truly enjoyable. Your kind words mean a great deal to us, and we will be sure to pass along the recognition it is always a pleasure to know when a team member is making such a meaningful difference.
Thank you for your continued trust and loyalty. We look forward to welcoming you back on your next visit and making it just as exceptional as this one!
by 2023 NISSAN SENTRA SV Owner on 05/25/2026Verified Service
The battery failed the day after it was inspected and reported to be in good condition. Additionally, the tire pressure was supposed to be checked as part of the service, yet two tires were left at 33 PSI, one at 36 PSI, and another at 41 PSI. This raises serious concerns about whether the inspection was actually carried out as it should have been.
by Texas Toyota of Grapevine on 05/28/2026
We understand how important thorough inspections and accurate completion of multi-point service checks are for vehicle safety and customer confidence. Our team works to ensure inspections are performed according to established service procedures, including battery testing and tire pressure adjustment where applicable. Feedback regarding inspection accuracy and post-service concerns is appreciated and will be reviewed internally as part of our ongoing efforts to improve service quality and consistency. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we may further assist you.
by 2016 HONDA ODYSSEY EXL Owner on 05/14/2026Verified Service
It was good except they took several people ahead of me when I got there 15 min before them. The guy in the drive in service called on the walkie for someone 3 different times. I was not happy about having to wait over 30 minutes for someone to come out and take care of me. Daniel was nice but when you schedule an appointment you shouldn't have to wait 30 minutes to see someone. I have a life and things to do also.
by Texas Toyota of Grapevine on 05/15/2026
Thank you for your feedback. We're glad Daniel provided nice service, but we apologize for the 30-minute wait and scheduling issues. We appreciate your input as it helps us improve our service processes.
by 2024 HYUNDAI SONATA HYBRID/SEL Owner on 04/28/2026Verified Service
I was told that I had to pay for my oil change and service inspection. I was promised 5 free oil changes during purchase of my vehicle but due to my commute for work and mileage usage that promise (contract) was broken. So I am disappointed and not returning to this location or purchasing any vehicles in the future from Toyota of Grapevine.
by Texas Toyota on 04/30/2026
Your feedback is important to us, and we understand your disappointment. We would appreciate the opportunity to review your service agreement and work toward a resolution. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can discuss your situation and find a path forward.
by 2019 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 03/29/2026Verified Service
Horrible. There was no communication between me and yet service rep. He actually left and did not tell me. I was there for 6 hours. When told it would only be 2 hours max. Then the manager of service said he did not want to be there. Well if that is how the managers feels then I understand the service tech attitude. Will not recommend their service. Love the car not the service.
by Texas Toyota of Grapevine on 03/31/2026
Thank you for sharing your experience; we understand how extended waits and unclear communication can be frustrating. Our team strives to provide attentive, professional service that reflects the quality of the vehicles we support. Feedback like yours helps us improve how we serve every customer. Please reach out to our General Manager, Neal Asaad, at 817-329-5949 so we can connect with you directly.
by 2021 TOYOTA HIGHLANDER PLATINUM Owner on 03/02/2026Verified Service
Sabrina is an excellent service advisor. She is very knowledgeable and customer service oriented.
The unfortunate thing is that a loyal repeat customer that has bought 5 vehicles from your dealership has to pay an additional fee for using a credit card.
by Texas Toyota on 03/06/2026
We are absolutely thrilled to hear about your wonderful experience with Sabrina as your service advisor. Her knowledge and dedication to providing excellent customer service truly reflect our commitment to taking care of our valued customers like yourself.
We genuinely appreciate your loyalty as a repeat customer who has purchased five vehicles from us. Your continued trust in us means everything to our team. We understand your concern regarding the credit card processing fee, and we value this feedback as we continuously work to enhance our customers' experience.
Thank you for taking the time to share your thoughts and for recognizing Sabrina's outstanding service. Your loyalty and feedback help us serve you and our community better.
by 2024 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 02/17/2026Verified Service
I had an appointment and was told it would take an hour to an hour and a half. At the hour and half mark they hadn't even started on my car. I was there for 3 hours and when I finally got my car the glove compartment was still take apart from when they checked the carbon air filter. I will not be coming back to Toyota due to it's not worth my time.
by Texas Toyota on 02/19/2026
We value your input regarding your recent service experience, and we understand your frustration. The situation you've described falls far short of the quality standards that we strive to provide. We would appreciate the opportunity to discuss this matter further and address your concerns directly. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can work toward a resolution.
by 2023 TOYOTA HIGHLANDER L/LE/XLE/LIMIT Owner on 01/24/2026Verified Service
I had an appointment for an oil change. When I made the appointment I was very clear I would be waiting on the car. At the appointed time, my "service provider" informed me it would be an hour to hour in a half wait. I told him that was baloney. If I have an appointment, that means time of service. Once the free oil changes I got when I bought the vehicle are used up, I will not return to Toyota of Texas for service.
by Texas Toyota of Grapevine on 01/26/2026
We understand how important appointment timing is, especially when planning to wait, and our goal is always to manage schedules in a way that respects our customers' time. We aim to set clear expectations and provide efficient service during every visit. If you would like to share more feedback, please contact our General Manager, Neal Asaad, at 817-329-5949.
by 2022 TOYOTA CAMRY LE Owner on 01/22/2026Verified Service
My scheduled appointment was at 8:30 on Saturday. I didn't realize how busy a Saturday was! I found a seat inside and while I waited, I received a couple of texts from my service advisor. Everything was completed within the estimated time I was given.
by Texas Toyota on 01/23/2026
We are excited to hear about your positive experience with your Saturday service appointment! We understand that Saturdays can be quite busy, and we truly appreciate your patience during the wait. It's wonderful to know that our service advisor kept you informed with timely updates throughout the process. Most importantly, we're pleased that your service was completed within the timeframe we promised. Your satisfaction with the communication and efficiency of your visit means a great deal to our team.
by 2010 TOYOTA COROLLA BASE/S/LE/XLE Owner on 01/19/2026Verified Service
Did not take my vehicle for a regular service this time around as I have moved elsewhere in the area. Took it in for remediation of the Takata Airbag recall. The dealership declined to warranty their work from an intermittent airbag light which inconsistently occurred after the recall. Primary reasoning from dealership to decline was due to poor dealership documentation of "customer states".
by Texas Toyota of Grapevine on 01/20/2026
We appreciate you sharing your experience and understand how important clear documentation and consistent follow-through are for safety-related services. Our intention is always to address recall and warranty concerns carefully while maintaining accurate records to support every customer. If you would like to discuss this further, please contact our General Manager, Neal Asaad, at 817-329-5949.
by Dianne C. on 01/13/2026Verified Service
Instead of a simple tire rotation Craig added a list of essential maintenance. After researching I found most were recommended and not required. The wait was supposed to be 2-2.5 hours which turned out to be over 3 hours. When I received my car, there was black grease on the carpet. Second time this has happened. I left a message for Billy the service director last week and he has yet to return my call.
by Texas Toyota of Grapevine on 01/14/2026
We're sorry to hear this visit didn't leave a positive impression, as our goal is always to be respectful of time, transparent in recommendations, and attentive to details. We approach service discussions with good intentions and aim to help customers understand options without pressure. Feedback like this is important to us as we continue refining the overall experience. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can connect further.
by 2024 VOLKSWAGEN TAOS S Owner on 01/06/2026Verified Service
I liked the fact that I didn't wait to long. I got off my car upon arrival and got off. Had to wait a couple of minutes. I felt like I was lost didn't know who to talk to. I parked in front since I didn't know where the service area was. Think I should have been informed of directions upon arrival. I came in with the baby and just felt, I should have been well informed.
by Texas Toyota on 01/07/2026
Your thoughts are important to us, and we appreciate you sharing your experience with our service team. We understand how confusing it can feel when you're unsure about where to go, and we recognize that clearer directions upon arrival would have made your visit much smoother. While we're glad your wait time was minimal, we can see that better guidance from the start would have improved your overall experience. Your feedback helps us understand how we can better assist our customers. To discuss your experience further, please contact our General Manager, Neal Asaad, at 817-329-5949.
by 2012 TOYOTA PRIUS V Owner on 12/07/2025Verified Service
The dealer recommended drive belts, but I don't have drive belts in my Prius. The techs need to be more focused on the car rather than to just recommend services based on mileage that may not be necessary. They need to provide more objective evidence when recommending services or repairs. Some of their recommendations were done previously at another shop. The techs are not being helpful if they don't even check.
by Texas Toyota on 12/11/2025
Your feedback is invaluable to us, and we understand your concerns. Your experience highlights areas where our service processes could be improved. We would appreciate the opportunity to discuss your experience further and address these concerns directly. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can work together to ensure you receive the accurate, personalized service your Prius deserves.
by 2024 NISSAN SENTRA SV Shopper on 11/25/2025Verified Purchase
They lied to me about for how long I was paying for, they said 54 months however im paying for 72 with higher pay each month. Then when I called they told me that the paper I signed for 54 months was gone and I was basically stuck with what I have now. Don't ever trust any of them
by Texas Toyota of Grapevine on 12/01/2025
We're sorry to hear about your experience and understand why this would be upsetting. We take feedback like yours seriously and want to make sure your concerns are reviewed. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can speak with you directly.
by 2024 TOYOTA 4RUNNER SR5 PREMIUM/TRD S Owner on 11/10/2025Verified Service
Waited over 2 hours to complete a routine scheduled service. Additionally, when complete, the service advisor stated nothing was needed. A day or so later I receive an email that stated I needed air filters and fuel additive and to schedule an appointment. Terrible!
by Texas Toyota on 11/19/2025
We are sorry to hear that you feel this way about your recent service experience. We understand your frustration. Your experience does not reflect the level of service we strive to provide, and we take your concerns seriously. We recognize that efficient service and consistent communication are essential to maintaining trust with our customers. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact our General Manager, Neal Asaad, at 817-329-5949 so we can address your concerns directly.
by 2018 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 11/03/2025Verified Service
Service was good, but it always takes TOO long, over 1.5 hr wait time. The other problem is that their advertisements are deceptive. They list a $29.99 oil change and then they charge you over $40. While there may be some other fees involved, it would be great if they would include those in their advertisements too.
by Texas Toyota on 11/10/2025
We are pleased to hear that you found our service quality to be good. We understand your concerns about the wait time during your visit, and we appreciate your patience. Your feedback about our pricing communication is valuable to us. At Texas Toyota, we strive to provide transparent service information and efficient timing for all our customers. Your honest feedback helps us work toward better experiences for everyone who visits us.
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Service Information
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29,922 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Texas Toyota of Grapevine specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Texas Toyota of Grapevine specializes in these makes, in addition to many others.
Chevrolet
Hyundai
Kia
Nissan
Toyota
Shop Amenities
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
About Us
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Certified Toyota TechniciansHigh-Speed Wi-FiCourtesy VehiclesCoffee Station
Quality OEM Toyota PartsState-of-the-Art Service FacilityEntertaiment AreaLounge Area
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What do verified customers think about Texas Toyota of Grapevine in Grapevine, TX?
Verified customers who visit Texas Toyota of Grapevine in Grapevine, TX rate this business 4.2 out of 5 stars, with 2,306 reviews. 29,922 customers favorited this location.
How can I contact Texas Toyota of Grapevine in Grapevine, TX?
To reach the sales team at Texas Toyota of Grapevine in Grapevine, TX, call (855) 966-4356. To reach the service department, call (833) 718-0502
How can I schedule a service appointment with Texas Toyota of Grapevine in Grapevine, TX?
