by 2022 VOLKSWAGEN ATLAS CROSS SPORT SE Shopper on 07/08/2026Verified Purchase
I was very clear about my time commitments. Those commitments were not honored. They did make it right in the end by delivering after work required me to leave the showroom without the car I had just purchased. All in all, an average dealer used car buying experience.
by Benjamin P. on 06/17/2026Verified Shopper
I liked the quick response. then i didn't like the constant calls and texts. I wasnt ready to buy and i told them that. They kept on about trying to just get me there. I didn't appreciate that. You know, first world problems.. I want the experience on my terms and my timeframe. I felt pressured and not completely listened to.
by Reliable Chevrolet on 06/19/2026
Your feedback is important to us, and we understand your frustration. We are sorry to hear that you feel the communication did not align with your expectations. We genuinely value the opportunity to earn your trust and would like to discuss this further and work toward a resolution. Please reach out to Mark Lawrence, our Sales Manager, at MLawrence02@ReliableChevrolet.com so we can better understand your experience and ensure your needs are met.
by 2019 CHEVROLET CORVETTE Z06 3LZ Owner on 06/06/2026Verified Service
I dropped my car for a $180 oil change and had to call to check status whether it was completed. Needed to plan accordingly for pickup. I had a service manager and excepted them to reach out when ready vs the opposite.
In general, very good service and excellent maintenance of vehicle. Happy customer.
by Reliable Chevrolet on 06/11/2026
Your input is valuable to us, and we genuinely appreciate you taking the time to share your experience. We understand your frustration. We are grateful to hear that you found our service to be very good overall and that you're happy with the excellent maintenance of your vehicle. Your feedback about communication expectations helps us better understand how we can improve our customer experience. Our service manager, Eric David, will be reaching out to discuss your feedback.
by 2022 CHEVROLET MALIBU LT Owner on 05/28/2026Verified Service
I recently took my car in for an oil change and had such a great experience! I most definitely recommend making your service appointment with Michael he is the best. He's very patient, helpful, and truly takes care of your car like it's his own. Excellent customer service from start to finish. Thank you, Michael!
by Reliable Chevrolet on 06/03/2026
We are happy to hear about your wonderful experience with your oil change service! Your positive feedback about the exceptional customer service you received truly means a lot to us at Reliable Chevrolet.
It's fantastic to know that you felt well taken care of from start to finish and that your vehicle received the attention it deserved. We genuinely appreciate you taking the time to share your experience and for recommending our services to others. Thank you for choosing Reliable Chevrolet for your automotive needs!
by 2023 CHEVROLET COLORADO Z71 Owner on 03/31/2026Verified Service
Lack of communication. ad my car for over 2 weeks. When I got my car back, the glove box, console and under seat storage had been rifled through. The excuse I was given is that the service tech was looking for a wheel lock. That does not excuse things being misplaced and those places being left things being left open.
by Reliable Chevrolet TX on 04/02/2026
We understand how important clear updates and respectful handling of your vehicle are throughout the service process. Our team strives to maintain strong communication and treat every vehicle with care and attention. Your feedback highlights areas where we can reinforce those expectations moving forward. Please reach out to our Service Manager, Eric David, at 972-952-8135 or edavid@reliablechevrolet.com so we can assist you further.
by 2025 CHEVROLET MALIBU LT Owner on 03/27/2026Verified Service
It was terrible. I checked out one car, but I think I was sold a different car and then when I get in the different card, the different car has a rip the remote. Star doesn't work. The spare tire was not in there. I actually had to come back for a new battery because the battery failed to work. I was left stuck at work.
by Reliable Chevrolet Texas on 04/01/2026
We appreciate you sharing your experience and understand how frustrating unexpected concerns like these can be. Our team aims to provide a smooth and transparent process, and feedback like this helps us continue improving the experience we deliver. We remain committed to supporting our customers and ensuring their needs are properly addressed. Please reach out to Mark Lawrence, our Sales Manager, at MLawrence02@ReliableChevrolet.com so we can connect with you directly.
by 2008 CADILLAC DTS Owner on 03/21/2026Verified Service
Michael Davis is the BEST! He explains what is happening and is so professional!! All work was taken care of and he could answer what the problem was and correct it. Also, the emissions test was completed for me to get the 2026 registration for my car. Great that I could take care of this all at once.
by Reliable Chevrolet Texas on 03/25/2026
Thank you for sharing your wonderful experience! We're thrilled that Michael provided such exceptional, professional service and clearly explained everything about your vehicle. It's great we could handle both your repair work and emissions testing in one convenient visit for your 2026 registration. Your feedback about our communication and problem-solving means so much to our team. We truly appreciate customers like you!
by 2025 CHEVROLET TRAX 2RS Owner on 03/19/2026Verified Service
Another great experience with limited wait time in the service department. They deliver top notch customer service for ALL customers, at least in my experience. I wanted them to reapply ZakTek paint protector to preserve my investment.
Marie Cardona and the service department goes above and beyond to ensure their customers are satisfied.
Thank you again, Reliable Chevrolet.
Tammy Thomas
by Reliable Chevrolet Texas on 03/23/2026
Thank you for your positive feedback! We're thrilled to hear about your excellent service experience with minimal wait time and that you chose ZakTek paint protector for your investment. Your recognition of our commitment to exceptional customer service means everything to us. Thank you for choosing Reliable Chevrolet!
by 2023 CHEVROLET EQUINOX LT Owner on 03/16/2026Verified Service
I received a notice of a recall for my Chevrolet Equinox. I called Reliable and talked to Richard. He told me he had to order the part and called me within 2 days as the part came in. He set my appointment up and I brought my Eqinox in for service. They drove me to work. They called when my Equinox was ready. I picked it up and the service was great!
by Reliable Chevrolet Texas on 03/20/2026
Thank you for sharing your experience with the recall service for your Chevrolet Equinox. We're pleased that Richard quickly coordinated the part order and that our appointment scheduling and transportation service worked well for you. Your feedback about our service and communication means a great deal to us. Thank you for trusting us with your vehicle's care.
by 2019 CHEVROLET SILVERADO K2500HD LTZ Owner on 03/09/2026Verified Service
Quick turn around! Got a brake fluid flush, engine coolant flush, fuel filter replacement along with a window regulator replacement within a 5.5 hour period. Maria Cardona is an outstanding service advisor. Kept me informed throughout the entire process. Outstanding customer service. Will definitely continue to conduct business at Reliable Chevrolet. Thank you!
by Reliable Chevrolet - Texas on 03/12/2026
Thank you for the excellent review! We're thrilled you were satisfied with our efficient service and Maria's outstanding customer care. Your trust in Reliable Chevrolet means everything to us, and we look forward to serving you again.
by 2023 CHEVROLET MALIBU LT Owner on 03/07/2026Verified Service
The service was fine at first, but when I gave my contact information and name, they misspelled it, and I had to get in touch with them. I requested two services: an oil change and tire rotation. The oil change went well, but I had a problem with my tires; the system wasn't detecting the tire pressure.
by Reliable Chevrolet - Texas on 03/12/2026
We appreciate customers sharing details about their service experiences. Our team strives to maintain accurate information and provide thorough vehicle maintenance during every visit. Feedback like this helps us continue focusing on clear communication and attentive care. For further assistance, please contact our Service Manager, Eric David, at 972-952-8135 or edavid@reliablechevrolet.com.
by 2019 CHEVROLET SILVERADO C1500 LT Owner on 03/06/2026Verified Service
Gary took care of us as usual. We've been using Reliable for 28 years. Eddie took care of us for a long time, and we were concerned when he left. That was taken care of by the attention to detail and the care we get from Gary Gardner. Thank you. Service was excellent.
by Reliable Chevrolet - Texas on 03/12/2026
Thank you for your loyalty over nearly three decades! We're delighted that Gary Gardner has provided you with the same attentive service and care you've come to expect. Your continued confidence in our team means everything to us, and we appreciate you sharing your positive experience.
by Philip M. on 03/03/2026Verified Service
Had a great service experience at Reliable Chevrolet getting the Zaktek reapplication on my now 6 month old truck. Pleasantly surprised that they also thouroughly cleaned the inside of the truck as well. They offered to take me back to work but worked remotely from their lobby area which had good wifi coverage. Definitely recommend Reliable Chevrolet service team.
by Reliable Chevrolet on 03/06/2026
We are delighted to hear about your wonderful service experience with us. It's fantastic that the Zaktek reapplication for your truck went so well, and we're pleased that our team took the extra step to thoroughly clean the interior as well. We understand how convenient it was for you to work remotely from our lobby with the reliable wifi connection. Your recommendation of our service team means so much to us at Reliable Chevrolet. We truly appreciate customers like you and look forward to continuing to provide you with exceptional service for your vehicle needs.
by 2020 CHEVROLET SILVERADO C1500 LT Owner on 01/24/2026Verified Service
My service advisor, Bill Mullen, ia very attentive and does a great job of guiding me to right services for my vehicle to keep in it reliable working condition while not overspending on unnecessary services. He is very trustworthy and the reason I have all my services performed at Reliable Chevrolet Richardson.
by Reliable Chevrolet on 01/26/2026
We are elated to hear about your outstanding experience with your service advisor. It's wonderful to know that you receive such attentive guidance in selecting the right maintenance for your vehicle while staying within budget. Having a trustworthy advisor who helps keep your vehicle in excellent working condition without unnecessary expenses is exactly what we strive to provide. Your loyalty means everything to us, and we're honored that the quality service you receive keeps you coming back for all your vehicle's needs.
by 2019 CHEVROLET SILVERADO K2500HD LTZ Owner on 12/18/2025Verified Service
Great customer service. Called to set up an appointment and was scheduled that same day. The service was completed in a timely manner. My service consultant also advised of future services needed in order to maintain the vehicle in good operating condition. Exceptional customer service and am extremely pleased. Thank you!
by Reliable Chevrolet on 12/24/2025
Thank you for your review! We are excited to hear about your positive experience with our team. It's wonderful that we could accommodate your scheduling needs so quickly and provide same-day service. We're pleased that your service was handled efficiently and that your consultant took the time to discuss upcoming maintenance recommendations to help keep your vehicle running smoothly. Your satisfaction with our customer service means everything to us, and we truly appreciate your trust for your vehicle's care.
by 2021 CHEVROLET SILVERADO K2500 HIGH CTRY Shopper on 12/10/2025Verified Purchase
What an awesome experience! The manager Derrek was so responsive and answered all of our questions, and trust me we had a lot. Purchased a 2021 2500 HD at a fantastic price and it looked brand new, even the neighbors were impressed. I can't say it enough, Derrek Hooser is his name and Reliable Chevrolet is lucky to have him. Service was beyond excellent.
by Reliable Chevrolet on 12/17/2025
We are excited to hear about your wonderful experience with your 2500 HD purchase! It's fantastic that Derrek was so attentive and took the time to address all your questions thoroughly. We understand how important it is to feel confident in such a significant investment, and we're thrilled that the truck exceeded your expectations with its excellent condition. Your kind words about Derrek's exceptional service truly mean the world to us at Reliable Chevrolet. We're delighted that everything from the pricing to the overall experience made this such a positive journey for you.
by 2025 CHEVROLET COLORADO Z71 Owner on 11/24/2025Verified Service
Didn't happen. I arrived for my appointment on time and waited in showroom for 2 HOURS with no communication from service manager. I went to service to get status. I was informed they hadn't even moved the vehicle into service bays and it would probably be another 45 minutes. This was for an oil change! So I had them bring my vehicle up and left. Not a SEWELL customer service experience
by Reliable Chevrolet on 12/18/2025
We sincerely regret that your experience did not reflect the high standards we aim to provide. Our team works hard to coordinate timely service while keeping customers informed throughout the process. Feedback like yours helps us improve and serve everyone better. For any follow-up or assistance, please contact our Service Manager, Eric David, at 972-952-8135 or edavid@reliablechevrolet.com directly.
by 2024 CHEVROLET EQUINOX LT Owner on 10/17/2025Verified Service
I had a 10:00 appointment for an oil change. I checked in a few minutes early and did not receive my car until 12:20 pm. This is totally unacceptable. I'm sure the actual oil change was fine. Therefore, I rated you two stars instead of one. I do not plan to return to Reliable Chevrolet for an oil change.
by Reliable Chevrolet on 10/23/2025
We are disappointed to hear about the wait you experienced during your recent oil change appointment. We understand your frustration and are sorry to hear that you feel this way about your experience. We would welcome the opportunity to discuss this matter further and work toward a resolution. Please contact our Service Manager, Eric David, at 972-952-8135 or edavid@reliablechevrolet.com so we can address your concerns directly.
by 2020 CHEVROLET MALIBU LT Owner on 10/13/2025Verified Service
Like my Service Advisor!!! Michael Davis. ""Had 11:15 appt. Got there at 10:30. Was advised then that Service Department running behind 2 PLUS HOURS.. Waited at Dealership. Technicians must be good or great. They Got my Wife's Malibu finished just in time for me to get it back to her and Pick up My 2024 Silverado!!!
by Reliable Chevrolet on 10/17/2025
Thank you for your review and for taking the time to share your experience with us. It's wonderful to hear that you had a positive experience with your service advisor and that our technicians were able to complete the work on your wife's Malibu efficiently. We're pleased that the timing worked out well for you to return her vehicle and pick up your Silverado. Your feedback about the service quality helps us continue to improve our operations.
by 2025 CHEVROLET EQUINOX LT Owner on 10/08/2025Verified Service
Josh was the best. Josh helped me find the path for my service on my new car. Josh was very knowledgeable about my 2025 Equinox. I had complete confidence in Josh. Josh treated me so well. I didnt feel pressured to do anything , he gave me all the information so I could make a good path.
by Reliable Chevrolet on 10/13/2025
We are elated to hear about your wonderful experience with our service team. It sounds like you received exactly the kind of knowledgeable and pressure-free guidance that every customer deserves when getting familiar with their new vehicle. We understand how important it is to feel confident and well-informed about your vehicle's service needs, and we're thrilled that you felt completely supported throughout the process. Your feedback about receiving all the information needed to make the best decisions for your car means so much to us. Thank you for taking the time to share your positive experience.
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Service Information
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14,437 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Reliable Chevrolet Texas specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Reliable Chevrolet Texas specializes in these makes, in addition to many others.
Cadillac
Chevrolet
Ford
GMC
Toyota
Shop Amenities
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
About Us
Welcome to Reliable Chevrolet Service Center
ENJOY THE BENEFITS OF CERTIFIED CHEVROLET SERVICE NEAR PLANO TX, GARLAND TX AND DALLAS TX AT THE RELIABLE CHEVROLET SERVICE CENTER
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What do verified customers think about Reliable Chevrolet Texas in Richardson, TX?
Verified customers who visit Reliable Chevrolet Texas in Richardson, TX rate this business 4.4 out of 5 stars, with 1,411 reviews. 14,437 customers favorited this location.
How can I contact Reliable Chevrolet Texas in Richardson, TX?
To reach the sales team at Reliable Chevrolet Texas in Richardson, TX, call (833) 626-0781. To reach the service department, call (833) 904-0391
How can I schedule a service appointment with Reliable Chevrolet Texas in Richardson, TX?
