by 2022 HYUNDAI IONIQ 5 SEL Owner on 04/15/2024Verified Service
Runaround with service for weeks until contacted the GM even after speaking with the service director and service manager. Who knows if they will honor CPO CLAIMS. Will be contacting Hyundai Corporate for claim reimbursement. + Jay Biggerstaff, Ryan Service Manager, and Mr. Veltri Service Director. Only when I stated the bad google
Review did they provide a loaner car. Go elsewhere possible.
by John Veltri on 04/30/2024
After your service appointment, you were upset that we did not charge your vehicle. I explained that our chargers had yet to be activated and offered to take your car to our Buick store for charging. You declined as you said the chargers were too slow, and you had an appointment in Sarasota. I offered a rental car, but you refused. We offered to charge your vehicle once our chargers were activated, which you agreed to. When you returned for service, we charged your car and completed other services on your vehicle. We provided you with a loaner car during this work. I'm at a loss as to why you provided the review that you did, as I thought we satisfactorily addressed all your concerns. I want to discuss this further to understand better your concerns and decision to post a negative review. Please contact me at your convenience.
Sincerely,
John Veltri
Service Director
by 2015 HYUNDAI GENESIS 3.8L Owner on 04/14/2024Verified Service
Great experience from Chris Murray very helpful and professional willingness to please the customer was over the top
Also , car needed some additional repair work and Tony Matthews at the Crown Repair center was again very helpful and professional
Both these Gentleman were 5 Star Employees
by 2010 HYUNDAI TUCSON GLS Owner on 04/11/2024Verified Service
I can't say anything good I was told oil change and other minor things would be completed in two to three hrs I was unable to get use of my car until 4days later I couldn't pick up my medication go to my church services get to pick up food and a host of other errands I had to run and when you are 87yrs old it really hurts
by 2017 HYUNDAI SONATA 2.0 SPORT/LIMITED Owner on 03/11/2024Verified Service
It took seven days to get my 2017 Sonata steering rack repaired. It took 2 days to get the parts. I was on vacation and had to stay three additional days at a cost of over $700. When I was notified my car was done, we went to the dealership arriving before 1pm. We didn't leave until three because they couldn't find our car. They eventually did locate it but 2 hours? Cmon !
by Dave E. on 01/03/2024Verified Service
I dropped off my car early in the morning for an oil change & tire rotation. I was supposed to get a call to let me know when it was ready. They did not call, did not answer the phone when I called to check, so I had my husband take me down there only to find out my car had been ready for hours.
by Shannan Brennan on 02/13/2024
I sincerely apologize for the lack of communication at your last visit. Since your last visit we have moved back into our remodeled dealership which includes a space designed for express appointments. We have hired staff to ensure adequate communication while your vehicle is here for service. If you would like to contact me for your next service, you can reach me at rmurray@crowncars.com
Sincerely,
Ryan Murray
Service Manager
by 2014 HYUNDAI EQUUS SIGNATURE/ULTIMATE Owner on 12/22/2023Verified Service
Major repair required from failure of ECS front struts with only 18000 miles
since new with no damage whatsoever on the car only used 6 months of the year and stored in the garage for the other 6 months!
The cost of repair was extensive but service was very good and a free loaner was provided.Thank you!
by Shannan Brennan on 12/29/2023
Thank you for reviewing our dealership. I am sorry that you are having other issues and would like to schedule a service appointment for you as soon as possible to address this new concern. The reason for your last service appointment was your vehicle not starting; in which it was determined to be the starter. Our diagnostics help to determine what the possible root issues are but only if a code populates. At that time, it doesn't appear that any codes populated for this new concern. We would like to see you this week if that fits your schedule. Your Service Advisor, Brad, and I have left you voicemails. If you could please phone us at your convenience we can get you scheduled.
Sincerely,
Ryan Murray
Service Manager
by P A. on 09/30/2023Verified Shopper
Customer service is lacking. Prices are quite high for used vehicles when you compared to other dealers. Why pay dealers $1000 fee when you can purchase from other dealers who either do not charge such fees or less than Crown Hyundai. Buyers shop at otter dealers before you spend you hard earned money at this dealership known as Crown Hyundai
by Shannan Brennan on 10/06/2023
Thank you for your feedback and for taking the time to speak with me earlier. We do value your business and would like to help you in the future. Please reach out to me personally if you have any questions or concerns. I have been here for 6 years and take pride in assisting customers both on the Sales and Service side.
Sincerely,
Casey Newman
Sales Manager
by 2019 HYUNDAI KONA SEL Owner on 05/05/2024Verified Service
The scheduling dept scheduled a service that was not supposed to done on Saturdays. However they took care of the problem that day and did it in a timely manner. They were friendly and helpful. I'd go back again.
by 2021 HYUNDAI SONATA SEL Owner on 04/01/2024Verified Service
Brad is top of the line when it came to customer service. He made me feel like family. Love to do business with him again. Thanks Brad!
by 2014 HYUNDAI VELOSTER TURBO Owner on 03/02/2024Verified Service
Communication between the dealership and customer could be improved, but the car seems to be running really well after an engine replacement.
by 2023 HYUNDAI TUCSON LIMITED Owner on 02/08/2024Verified Service
8K Service. I chose to wait. The entire process was easy. Waiting room is in a temporary building during construction. It is quite adequate. Service advisors make it very easy. Overall a pleasant experience
by 2017 HYUNDAI ELANTRA SE/VALUE/LIMITED Owner on 01/28/2024Verified Service
These are some of the rudest people around they had the vehicle for 2 days wouldn't return a phone call then quoted almost 600 to fix something that wasn't even broke this place is a joke do not go here for service
by 2012 HYUNDAI ELANTRA GLS/LIMITED Owner on 01/12/2024Verified Service
I had a few recalls and when I got there in the pouring rain they informed me I couldn't have one done because the car had to be dry!! Good customer service would have called me and informed me of this and I could of rescheduled with my other recalls
by 2020 GENESIS G80 BASE/SPORT/ULTIMATE Owner on 12/23/2023Verified Service
Brad was excellent! The wait was a very long time for an oil change and canister recall. Appointment at 9:00AM elapsed time about 5 hrs.
by 2016 HYUNDAI GENESIS 3.8L Owner on 12/20/2023Verified Service
Went in for a diagnostic test on car not starting, 1400.00 later that's fixed. but now have a oil sensor light coming on. They should have detected this with the diagnostic test. Very disappointed
by Shannan Brennan on 12/29/2023
Thank you for reviewing our dealership. I am sorry that you are having other issues and would like to schedule a service appointment for you as soon as possible to address this new concern. The reason for your last service appointment was your vehicle not starting; in which it was determined to be the starter. Our diagnostics help to determine what the possible root issues are but only if a code populates. At that time, it doesn't appear that any codes populated for this new concern. We would like to see you this week if that fits your schedule. Your Service Advisor, Brad, and I have left you voicemails. If you could please phone us at your convenience we can get you scheduled.
Sincerely,
Ryan Murray
Service Manager
by 2023 HYUNDAI PALISADE LIMITED Owner on 12/04/2023Verified Service
Made appt in July and end of November wassearliest appt. Glad they had all the necessary parts so we don't have to go back.
by 2018 HYUNDAI KONA LIMITED Owner on 12/03/2023Verified Service
0, horrendous, everything done, was done in the dirtiest slowest, and cheapest way for them while robbing me of thousands just to get my car back. Formal complaint filed via Hyundai USA regional and up.
by Shannan Brennan on 12/20/2023
Thank you for sharing your review. And thank you for discussing the issues you experienced at our dealership with me. I do apologize for the lack of communication and the quality of service that you received at our facility.
Thank you for accepting my offer to fully detail the interior/exterior, change your oil and replace the front fender liners. During the service we will provide you a loaner car. I have requested that you email me directly to arrange the service.
Sincerely,
Ryan Murray
Service Manager
by 2017 HYUNDAI ELANTRA SE/VALUE/LIMITED Owner on 11/16/2023Verified Service
Very quick to help and courteous, even though for some reason my appointment wasn't in the system everyone was extremely polite.
by 2018 HYUNDAI TUCSON SE Owner on 11/01/2023Verified Service
And the customer experience at Crown Hyundai of St. Petersburg as phenomenal. Everybody is professional, courteous, and friendly.
by 2018 HYUNDAI SANTA FE SE Owner on 09/03/2023Verified Service
They kept us informed of the recall service and checked two other items. We were very pleased with the work and communication.
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Service Information
199 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Crown Hyundai specializes in these services, in addition to many others.
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Crown Hyundai specializes in these makes, in addition to many others.
What do verified customers think about Crown Hyundai in Saint Petersburg, FL? Verified customers who visit Crown Hyundai in Saint Petersburg, FL rate this business 4.4 out of 5 stars, with 314 reviews. 199 customers favorited this location.How can I contact Crown Hyundai in Saint Petersburg, FL? To reach the sales team at Crown Hyundai in Saint Petersburg, FL, call (727) 496-7259. To reach the service department, call (866) 303-5041How many used cars are for sale at Crown Hyundai in Saint Petersburg, FL? There are 56 used cars for sale at this dealership. All listings include a free CARFAX Report.How many accident-free used cars are for sale at Crown Hyundai in Saint Petersburg, FL? There are 46 accident-free used cars for sale at this dealership.Does Crown Hyundai in Saint Petersburg, FL have a service center? Yes, Crown Hyundai in Saint Petersburg, FL does have a service center. You can contact the service department at (866) 303-5041.
