The team at eCarOne was very helpful and transparent. I enjoyed the laid back atmosphere and incredible selection of luxury vehicles at great prices. I have been shopping around for some time now and have realized that the condition of their vehicles is far above any other dealers in DFW.
by eCarOne Management on 11/09/2024
Thank you for your fantastic review, Michael! We're thrilled to hear that you had a positive experience with the team at eCarOne. We take great pride in offering a laid-back atmosphere and a top-tier selection of luxury vehicles at great prices. It's wonderful to know that you noticed the exceptional condition of our vehicles compared to other dealers in the DFW area. Your satisfaction means a lot to us, and we're glad we could help you find the perfect vehicle. We look forward to serving you again in the future!
by Clyde R. on 10/27/2024Verified Shopper
The vehicle was advertised at one price, but when the price quote was received, almost $2000.00 was added for equipment that was already on the vehicle, which I was required to accept; bait and switch.
by Michael on 10/28/2024
Hello Clyde, we are sorry to hear you are frustrated, but at no time were you deceived or forced to buy a vehicle from our dealership. Our warranties, fees, and what is included with those items are clearly disclosed on every page of our website. We wish you the best of luck in your vehicle search.
by Bobby R W. on 06/16/2024Verified Shopper
I received an immediate response from the Dealership Team.
They were tremendously helpful and answered my questions.
Additionally, they sent me an entire vehicle video package to look at current cars available with specs.
by Michael Rhima on 10/17/2024
Thank you for your fantastic review! We're delighted to hear that you received immediate assistance from the eCarOne team and found our responses helpful. We aim to provide our customers with comprehensive information, including our vehicle video packages, to make the car-buying process as smooth as possible.
If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to helping you find the perfect vehicle!
If you need anything in the future or have any questions, please feel free to reach out. We look forward to helping you again!
by Vickie J. on 11/24/2023Verified Purchase
Great communication during the entire process. I saw vehicle online and reached out to the dealership. Received immediate response. All my questions/concerns were answered in a timely manner from sales to finance. Vehicle was shipped & delivered when promised.
by Scott Traylor on 01/12/2024
Thank you, Vickie, for leaving this review!! Thank you for choosing eCarOne Plano!
by 2019 BMW 540 XI Shopper on 09/12/2021Verified Purchase
I got the card there preapproved for financing I sat there to pick up the car two hours before they waited on me they over charged me $1200 from my account to hold the car I have now received 800 back Im still waiting on the 400 to be returned to me for holding the car
by 2018 ALFA ROMEO GIULIA TI Q4 Owner on 03/06/2021Verified Service
Took my car in for a flat, they changed the tire and the problem continued so I had to take it back and they found out it was a leaky valve stem and car has been fine ever since. I wish they would have fixed it the first time, but they gave me a loaner car and had my car towed in which was nice.
by 2018 MASERATI GRANTURISMO S/SPORT/MC Owner on 10/07/2020Verified Service
Greg Main at Essence Service it always on top of anything that is needed on the Maserati GT. He keeps us informed as to anything that needs to be attended to, the cost, the estimated time of completion and always pleasant to deal with.. Never hesitate to contact Greg. He is there to assist you and always with a smile. If he can't take care of it or answer your question he will find the person that can. You won't be disappointed.
by 2017 ALFA ROMEO GIULIA QUADRIFOGLIO Owner on 09/10/2020Verified Service
During the pandemic, they will either come pick your car up or pay you a ride service both directions. Service was done on time and at the quoted amount, and the transportation provided was very useful. Of the two dealers in town, I prefer this one much better than the other one.
by 2018 ALFA ROMEO STELVIO Owner on 06/15/2020Verified Service
Went in for a recall computer software update and the update caused other systems to begin acting incorrectly. Traveled over 200 miles to this dealer because the dealer i purchased from closed without notice. Alfa has provided extremely poor support for owners affected by their dealers closing.
by 2019 ALFA ROMEO STELVIO TI Owner on 10/28/2019Verified Service
I called Essence after my Alfa Romeo dealership closed. Greg with the service department was very helpful, he helped me coordinate with roadside assistance to pick up my vehicle to fix an electrical issue. They also performed my oil change, completed a recall service, recalibrated my windshield, and performed tire rotations as they were due as well.
I would recommend Essence to anyone looking for unparalleled customer service.
by Max F. on 05/04/2019Verified Service
Essence Maserati is top notch in every category!!
The Service Manager, Evan Sparks, is exceedingly polite, personable and professional.
Mr. Sparks and his staff are a joy to work with. They consistently exceed my expectations.
I recommend Essence Maserati to all my friend and family. Max Frankum, MD
by 2011 ACURA MDX TECH Owner on 06/18/2018Verified Service
Great service. The wait was about 2.5 hours long and I made an appointment. I thought a courtesy car wash would be included but it was not. I inquired and was told that that the car wash wasn't included in basic services. I spent $125 on a oil change for my Acura.
by John G. on 04/28/2025Verified Purchase
The wait was long but mike was entertaining, polite and honest enough
by Rafael L. on 11/26/2024Verified Shopper
Is this car has been a rental?
How long is on the market
Is the price is negotiable
by Michael Rhima on 11/29/2024
This is not a review. I can't see what vehicle you are inquiring about. Please remove the review and give us a call so we can answer any questions you have.
by Andrew R. on 09/10/2024Verified Shopper
Great selection of cars n personal service and no pushy sales people
by Michael Rhima on 10/17/2024
Thank you for your wonderful feedback! We're thrilled to hear that you appreciated our selection of cars and the personal service we strive to provide. Our goal is to create a comfortable, no-pressure environment for our customers, so it's great to know we succeeded.
If you need anything in the future or have any questions, please feel free to reach out. We look forward to helping you again!
by Jacquelyn H. on 02/02/2024Verified Purchase
Adam handled my car buying experience. He was professional and took ownership of making my experience flawless. I would highly recommend this dealership!!!
by Michael Rhima on 10/17/2024
Thank you for your wonderful feedback! We're thrilled to hear that Adam provided you with a professional and flawless car buying experience. Our team takes pride in ensuring that every customer feels valued and well taken care of.
We appreciate your recommendation and look forward to serving you again in the future. If you need anything else or have any questions, please don't hesitate to reach out!
by Terry B. on 01/08/2024Verified Shopper
They were persistent, but not creative. You could tell it was an internet type of sales approach with canned and standardized procedures
by Scott Traylor on 01/12/2024
Thank you for this feedback we will use this information to make our processes better for our guests.
by Jenell I. on 06/25/2022Verified Purchase
Jerry and Masoud were amazing! They were very friendly and professional and made my car shopping experience a good one. I love my Range Rover Velar!!
by Cecil L. on 05/31/2022Verified Shopper
My experience with Ellias was great. He was knowledgeable about the vehicle and willing to assist my needs or questions.
by 2017 ALFA ROMEO GIULIA Q4 Owner on 04/25/2021Verified Service
I will go back over and over again to this particular place , they are genuine, patient , professional and they are good at what they do
What do verified customers think about eCarOne in Plano, TX? Verified customers who visit eCarOne in Plano, TX rate this business 4.5 out of 5 stars, with 100 reviews.How can I contact eCarOne in Plano, TX? To reach the sales team at eCarOne in Plano, TX, call (972) 309-9366
