by 2021 HONDA CR-V EXL Owner on 05/16/2026Verified Service
Car sat there for over an hour and a half and they never even looked at it or touched it. They forgot to put it into the system so it was for a simple oil change. It was supposed to take an hour call the GM never called me back nobody from customer service called me back. They just don't care.
by 2025 HONDA CR-V EXL Owner on 05/15/2026Verified Service
I had an excellent experience with the service department here. I brought my car in because of a tire air pressure issue, and they diagnosed and fixed the problem right away. The staff was incredibly helpful and provided top-tier customer service. I will definitely be back for future maintenance!
by 2026 HONDA ODYSSEY TOURING Owner on 04/29/2026Verified Service
The WORST experience ever. Never use this dealership. They opened my dashboard and never put the wiring back so it was hanging out, after I pointed this out they tried to claim it was not them. Had to tell them that I m going to call police if they don't fix it. There also was a woman who they apparently overcharged 4 k when selling her a vehicle
by Sarah Petersen on 04/30/2026
Rudolf, we again apologize for this being overlooked. If you have further feedback, please contact our customer relations manager, Sarah, at 262-898-2900 or sarahp@zeigler.com.
by 2020 TOYOTA AVALON LIMITED Owner on 04/25/2026Verified Service
Car was totally misrepresented was in poor condition salesman wasn't qualified in determining car condition, Had $300 in the trip Sonic said dealership would make things right well that didn't happen, they need to be clear about condition if long dtdeal
by Sarah Petersen on 04/30/2026
We apologize for the misrepresentation. If willing to give us another chance, we'd love to make this up to you. Please reach out to our customer relations manager, Sarah, at 262-898-2900 or sarahp@zeigler.com
by 2025 HONDA CIVIC SPORT Owner on 03/13/2026Verified Service
The mechanics failed to resolve the issue causing me to take more of my time up while had to come back for a 2nd visit , and also managed to create another problem for me instead of providing the desired solution. Poor communication and customer service from top to bottom. I'd give 0 stars if I had the option
by Kristen G. on 02/28/2026Verified Service
Finally got vehicle fixed only to have it towed back on flat bed after 3 hours of having it back from servicing.
Major issues!! Just haven't had luck here while others have no problems. First got sold a bad vehicle with problems only after a month of ownership. That was first clue and still problems after getting serviced. Haven't even been looked at or serviced after over a week having it. Not impressed with this dealer.
by Sarah Petersen on 03/05/2026
We apologize that you have continued to have issues with your vehicle. We can assure you our goal is to always get it fixed right the first time, but at times, this isn't possible. We appreciate your patience with us.
by 2025 HONDA ACCORD LX Shopper on 02/17/2026Verified Purchase
I didn't like you were not honest about car payment. I thought both payments were car payment. But one was car payment and the other was warranty on the ford escape. You didn't let me know if car was able to be fixed. Still waiting on warranty refund need ASAP
by Sarah Petersen on 02/28/2026
Can you please reach out to our Customer Relations Manager, Sarah, with your full name and contact information? We want to ensure this has been taken care of for you.
by John S. on 01/23/2026Verified Shopper
I woulden't recomend buying a vehecle from this dealership cause I traveled over 3 hours to look at 2013 escalade that they misrepresented & was not what it was supposed to be running boards wern't on it emblems were missing pass side was dented & it didn't run. wasted my time & gas going there. For such a big dealership sure don't know if they know what there doing. Not Happy!!!
by Sarah Petersen on 01/26/2026
Hi John, We appreciate your feedback and will be updating the vehicle photos to better reflect the condition. We acknowledge items were changed after the initial photographs and apologize for the misrepresentation.
by 2017 HONDA RIDGELINE RTL Owner on 12/01/2025Verified Service
I was happy to have the oil change completed with a mini detail in a very reasonable amount of time. It would have been nice of them to bring a printed list of services called for at the mileage (90,000 miles) and the anticipated costs. Instead, a hand written list without any estimates was presented. Fortunately, I had my Carfax app and looked it all up.
by 2024 HONDA CR-V EX Owner on 11/30/2025Verified Service
It took over 3 hours for an oil change, tire rotation with a new tire and new windshield wipers.
First they told me they could repair my tire then they came back and said I needed a new tire. Sounded shady.
Also now I noticed that one of my tires is missing the cover on the valve.
Poor service
by Sarah Petersen on 12/01/2025
We apologize for the miscommunication. I'd also like to get your valve cover replaced, can you please reach out to me at 262-898-2900 or sarahp@zeigler.com? Thank you. -Sarah Petersen, Customer Relations Manager
by Tim B. on 11/26/2025Verified Shopper
I set up an appointment to test drive the vehicle, I was interested in, a week in advance. Drove an hour to get there, and they told me the car was not available because it got loaned out for someone getting an oil change. Then the next week, they were going to drive it to my house to ride on a Wednesday. Well, they sold it on Tuesday. Never will shop there again. Told everybody about it.
by Sarah Petersen on 11/28/2025
Tim, on behalf of our team, I apologize for the inconveniences. I'd like to mail out a gas card to compensate for the time and gas spent to get to our store and back. Can you please email me your mailing address? You can reach me at sarahp@zeigler.com. Thank you, Sarah Petersen - Customer Relations Manager
by 2021 HONDA INSIGHT EX Owner on 11/22/2025Verified Service
I've been taking our vehicles to Zeigler Honda for a while now and I'm very happy with the service I receive there. A shout out to Tim, my Service Associate, who seamlessly takes care of my scheduling, setting up a loaner when needed and gets me the best deals possible when my vehicles need service. Correspondence is handled easily by text and I'm always treated with the utmost respect, as if I'm part of the family.
by 2024 HONDA ACCORD HYBRID SPORT Owner on 10/27/2025Verified Service
The service was completed quickly and on time. However, one service person gave me an estimate that included four new tires ($1,000), while the other said the tires were fine. They were fine, only about 30k on them. I get that they want to sell, but being honest about what is really needed is important too.
by 2025 HONDA ODYSSEY EXL Shopper on 10/11/2025Verified Purchase
Was able to negotiate a fair price over the phone which was good, unfortunately when I drove over an hour away to get there they were not prepared at all. Wasn't planning to be there almost 3 hours. Otherwise, the van is what we wanted and the price was fair. If we ever buy another Honda, I would probably consider buying here again.
by Sarah Petersen on 10/14/2025
We apologize for the delay in store, but are happy to hear everything else went well. If there is any additional feedback you would like to share you can reach out to me at 262-892-2900 or sarahp@zeigler.com.
Sarah Petersen, Customer Relations Manager
by 2019 HONDA CR-V EX Owner on 09/29/2025Verified Service
I liked the service I received. they were crazy busy there but they got me in and out in a reasonable time frame. Zack is always very kind and helpful. the one thing I would say that is a negative as the sales department is hard core everytime I come in for service they are bugging me aobut trding in my car or valuing my car. I find it to be in poor taste to bug customers becasue they have an appointment.
by 2024 HONDA CIVIC SPORT Owner on 09/01/2025Verified Service
This company is nasty. I'll never go back. They never filed my certification paperwork for Honda certification so I drove to get work done and it wasn't covered under warranty since they never submitted my warranty paperwork. I called them and they admitted they never did it and would file it immediately.. years after I paid for it. Nasty company. Nasty.
by Sarah Petersen on 09/01/2025
Rainger, I wanted to once again apologize for our mistake. As we discussed, we have taken care of everything and your certification coverage is even longer and more extensive than it would have been with the previous coverage you purchased. I can assure you it was an honest mistake. I understand that the drive in to see us was long, but I hope that you received the gas card I mailed out to you to cover at least the gas expense. If there's anything else I can do, please don't hesitate to reach out to me. Sarah Petersen, Customer Relations Manager
262-898-2900 or sarahp@zeigler.com
by 2023 HONDA ODYSSEY EXL Owner on 08/28/2025Verified Service
WaI thought the associate who signed me in was friendly and explained everything I asked about clearly. The waiting lounge was clean and quiet with a nice WiFi connection. Would have loved something to eat while waiting though as I had an early morning service appointment and didn't have time to have a breakfast. The vending machine didn't offer anything that could be considered breakfast food.
by Sarah Petersen on 09/01/2025
Happy to hear your service advisor was clear and concise!
by 2014 HONDA ACCORD EX-L Owner on 07/31/2025Verified Service
Service performed on my car at Zeigler is always great, I trust taking my car there. What I didn't like at my recent visit is that upon picking up my car, not anyone took time to review service with me as in the past. I was given the key and directed to the cashier. I asked a question about my car, and the one guy yelled out to the other in the garage area to ask etc. Just seemed a bit unprofessional and unorganized that day.
by 2019 HONDA CIVIC LX Owner on 07/21/2025Verified Service
I'd been having a problem with a low pressure light on after having two tires replaced and balanced. The light is finally off, but I did notice my car didn't get washed. I know I didn't spend money this visit, but the trip out did warrant a free wash.
by Sarah Petersen on 09/01/2025
We apologize the car wash was overlooked. We'd like to offer a complimentary mini detail during your next visit. You can reach out to me at 262-898-2900 or sarahp@zeigler.com to schedule this. Thank you!
by 2024 HONDA CR-V EX Owner on 07/15/2025Verified Service
I worked with Kenny R. and the services he provided was exceptional. It is very rare now days to build a relationship of Trust with a dealership. Kenny was very attentive and respectful of my concerns before, during & even after the Sale. If you are looking for someone that is honest & knowledgeable( Yes , i said honest ) Sales Person. Please visit & request Kenny R
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Top Services Performed
Based on CARFAX Service History, Zeigler Honda of Racine specializes in these services, in addition to many others.
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Zeigler Honda of Racine specializes in these makes, in addition to many others.
What do verified customers think about Zeigler Honda of Racine in Mt Pleasant, WI?
Verified customers who visit Zeigler Honda of Racine in Mt Pleasant, WI rate this business 4.4 out of 5 stars, with 357 reviews. 4,917 customers favorited this location.
How can I contact Zeigler Honda of Racine in Mt Pleasant, WI?
To reach the sales team at Zeigler Honda of Racine in Mt Pleasant, WI, call (262) 910-5423. To reach the service department, call (262) 260-9760
How can I schedule a service appointment with Zeigler Honda of Racine in Mt Pleasant, WI?
