by 2004 FORD F150 Shopper on 10/04/2022Verified Shopper
They strung me around for 4 weeks nobody called me back I had the $4,000 down they were doing the financing no response from and nobody contacted me very poor company very bad customer customer service very bad and would not do business with him if they gave me the truck for over 4 weeks I could have found another truck in that amount of time
by YALCARS Customer Support Team on 10/05/2022
Dear Mr. David Dungan,
As you know also, our finance team worked very hard to get you approved. We understand that you are frustrated not to be able get the truck you wanted. Unfortunately, it's not easy to finance a truck over 18 years old. We would be more than happy to help you with another truck that is newer. Please give your salesperson a call if there is anything that you like.
by 2016 BMW X5 XDRIVE40E Shopper on 06/14/2022Verified Purchase
My salesperson was Melissa and she was fantastic! Great communication and excellent knowledge of the car. I did not have a good experience with Justin in finance. I made an appointment, stated more than once that I had a deadline and I was there two hours. Ridiculous!
by Bud R. on 09/30/2019Verified Shopper
After a long drive the car was not as described over phone. The car was to be out front and ready for my scheduled test drive. Waited 45 minutes for them to move cars around just to be disappointed with a crack in the fiberglass and a bad roof rattle.
by YALCARS Customer Support Team on 10/01/2019
Dear Bud R.,
Thank you for taking time to share your experience with us. The vehicle you came for is a '97 Chevrolet Corvette and it is kept in our showroom. We make sure our customers examine these type of garage kept vehicle inside first then take it out for them. Our staff rapidly brought the vehicle outside for your test drive. We are really not sure what crack and roof rattle you mention here. There is no crack on the fiberglass targa top. The top might not have been put back correctly at that time. We just checked it again and it is all good. If you are still interested, we'd love to see you back. We appreciate your consideration.
by Nick P. on 08/08/2019Verified Purchase
Great experience! They've all kind and very knowledgeable about the each inventory. The sales associate answered my questions and helped me to get a great rate 4.24% on a 2009 model vehicle which was pretty amazing. I definitely suggest everyone to visit them before they make a decision. I'd give 10 out of 10!
by YALCARS Customer Support Team on 08/09/2019
Dear Nick,
Thank you for taking time to share your feedback with us. We enjoyed helping you and you enjoy your sharp Audi now!!! We appreciate your business!!
by Mark J. on 07/23/2019Verified Shopper
the car wasn't anything that expected. It had a lot of body and paint issues along with peeled paint coming off of the tire rims. The price was good, but the car needs too much repairs to make it worth the trouble. The dealer did seem ok, but was busy and didn't have the staff to handle to load.
by YALCARS Customer Support Team on 07/24/2019
Dear Mr. Mark J,
Thank you for taking time to share your thoughts. We have located the particular vehicle and your visit. We're sorry to hear your poor experience. As you stated, the vehicle is listed $7,673.00 below the Carfax history based book value. There is a few imperfections on the body but the black peel on the tires is just a protection. Our detailed department should have peeled it better. According to our notes, you were looking for this one for your son and he's changed his mind to purchase one as of now. We'd love to help you in the future purchases and we do appreciate your feedback.
by Laurie O. on 07/23/2018Verified Purchase
My Hummer runs beautiful and gets decent mileage, but my tires wont pass NYS or Ohio inspection. The dealer said he could get us tires with his supplier at his price but we didnt feel it was up to us to get them as it is illegal to sell a car that wont pass inspection .
by YALCARS Customer Support Team on 08/12/2018
Dear Customer,
We are sorry to hear that. As you mentioned, we offered to get you tires and you did not want to. The Hummer H2 you purchased was already listed $3500 below the book value and the price was adjusted accordingly. We went above and beyond to make you feel comfortable with your purchase with no pressure as always. You still wanted to proceed buying. Our offer still stands as our General Manager contacted you and told once again. Please do not hesitate to contact us.
by 2015 MITSUBISHI MIRAGE DE Shopper on 02/09/2022Verified Purchase
Melissa was wonderful to work with! She never missed a beat through this whole shopping experience. We purchased the Honda Civic from her at Yalcars. She is an asset to the company for sure.
by YALCARS Customer Support Team on 02/11/2022
Hello,
Thank you for taking time to share your experience. Melissa is wonderful with her customers. She is always above and beyond. Once again, we appreciate your business. Enjoy your new Civic!
by 2007 TOYOTA HIGHLANDER SPORT Shopper on 06/26/2021Verified Purchase
They are not honest at all after a week from purchasing the car I had a problem with the bad brake and router.
by YALCARS Customer Support Team on 06/28/2021
Dear Customer,
We are sorry to hear your poor experience. Brake pads & rotors are wearable items which could be easily diagnosed at the time of your purchase. You testdrove and inspected the vehicle and willingly proceeded to purchase the vehicle. We'd be more than happy assist you need our help. Please do not hesitate to contact our store at 330-330-8141.
by Kia C. on 02/20/2021Verified Purchase
Nate , Melissa & the entire staff we encountered were helpful to work with and offered great service.
by YALCARS Customer Support Team on 03/25/2021
Dear Kia C.,
Thank you for taking time to share your feedback. Our entire staff were also so glad to help you. Once again, we greatly appreciate your business and kind words. Enjoy your new ride!
by Kenneth M. on 11/18/2020Verified Purchase
Very pleased with my purchase. They have a great selection of modern cars. Melissa and Carol made the process easy, great experience overall.
by YALCARS Customer Support Team on 11/23/2020
Dear Kenneth,
Thank you for taking time to share your experience. It was a great pleasure to help and do business with you. Enjoy your new sharp ride!
by Sydney W. on 09/26/2020Verified Shopper
I was contacted and did not like the car I went to view. The dealer then promise to contact me about more cars and I even saw another car and he said he would call me and never did.
by YALCARS Customer Support Team on 03/25/2021
Dear Sydney W.,
We are sorry to hear your frustration. Please feel free to contact our stores at 330-330-8141 and our dedicated sales force would do their best to put you on the vehicle you like as we have a great variety of quality pre-owned cars.
by James H. on 02/11/2020Verified Purchase
So far my experience with Carol has been excellent. Still tying up the purchase of a vehicle. But expect this to end well and I purchased sight unseen. So I am really trusting CarFax on this one.
by YALCARS Customer Support Team on 02/12/2020
Dear James,
Thank you for taking time to share your experience with our dealership and Carol. Enjoy your sharp Porsche Panamera!
by Troy A. on 02/04/2020Verified Shopper
The sales manager was extremely helpful and friendly. I did not purchase at this time but will very much consider YALCARS in the future.
by YALCARS Customer Support Team on 02/05/2020
Dear Troy,
Thank you for taking time to share your experience with us. We appreciate your business and hope to see you again!
by Bhakta J. on 01/12/2019Verified Purchase
Poole are very polite while I talk to them they answer all the question that I ask . It was really a excellent customer service .
by YALCARS Customer Support Team on 01/13/2019
Bhakta J,
Thank you so much for taking time to share your feedback about our dealership. We appreciate your business.
by Pierre T. on 08/23/2018Verified Purchase
They helped me with all my questions. No push by the sales people. I've got a great deal with the financing as well. My car runs great. I'd definitely recommend them.
by YALCARS Customer Support Team on 08/23/2018
We appreciate your business and positive feedback!
by 2007 LEXUS SC 430 Shopper on 11/23/2022Verified Shopper
two sales reps contacted me by phone, the same day i requested info.
by YALCARS Customer Support Team on 12/02/2022
Your feedback is greatly appreciated!
by 2011 MINI COOPER S COUNTRYMAN Shopper on 05/22/2022Verified Purchase
Journeying into the dealership with my son to get his first car obviously was an exciting moment. That's where we met Ross. We had our eyes on a 2011 Mini Cooper Countryman that we found online, and Ross was very helpful in showing us the car. After we managed our personal financings, (which was a journey in itself) Ross did a great job explaining everything about their process to us. My son is very happy with his first car and gets excited to drive it everyday I'm sure.
by YALCARS Customer Support Team on 05/23/2022
Hello,
Thank you for taking time to share your experience with us. Ross is a great member of our team. He always goes above and beyond for his customers. It feels great to hear the return from our valued customers like yourselves. Once again, we appreciate your business and the kind words. We hope your son enjoys that beautiful MINI Countryman w/ 6-Speed Manual!!!
by 2005 MERCEDES-BENZ C 240 4MATIC Shopper on 05/15/2022Verified Purchase
Good people, fair prices.
Got a 05 Mercedes Benz C240 4matic.
by YALCARS Customer Support Team on 05/16/2022
Hello,
Thank you for taking time to share your feedback. We love hearing back from our customers. Once again we appreciate your business. Enjoy your sharp Mercedes-Benz !
by 2010 AUDI Q5 PREMIUM PLUS Shopper on 05/07/2021Verified Shopper
The salesperson was very informative.
by YALCARS Customer Support Team on 05/08/2021
Thank you for taking time to share your opinion. Your feedback is greatly appreciated.
by Melvin G. on 03/24/2021Verified Purchase
Great sales people who care about there customers
by YALCARS Customer Support Team on 03/25/2021
Dear Melvin,
Thank you for taking time to share your experience. We greatly appreciate your business and your kind words. Enjoy your new ride!
What do verified customers think about YALCARS Youngstown in Youngstown, OH? Verified customers who visit YALCARS Youngstown in Youngstown, OH rate this business 3.9 out of 5 stars, with 38 reviews.How can I contact YALCARS Youngstown in Youngstown, OH? To reach the sales team at YALCARS Youngstown in Youngstown, OH, call (330) 862-9204
