I took my 2024 RAM 1500 Classic in to have Windward RAM install a MOPAR 4 inch lift. Seth is my GO TO service advisor and he basically personally managed my job from start to finish. He told me it would take 4 days and he delivered my truck back in THREEE!!
HIGHLY recommend Windward RAM and get Seth to do your serivce and custom work!
by 2020 RAM 2500 BIG HORN Owner on 02/16/2026Verified Service
So far my last few visits were great. Service was great, the staff was communicative and got my truck service in a timely manner. I had a faulty DEF injector and they were able to take me in the very next day. Will continue to be bringing my truck here for all future services.
by Roy B. on 11/02/2025Verified Service
Great service! Came in with a suspension issue where I heard a "pop" from my right front strut turning left into my driveway. Truck only has 14,000 mile so everything is covered under warranty. Kalani the suspension master tech and Seth, my service advisor figured it out and fixed my issue!
by 2011 JEEP GRAND CHEROKEE LIMITED Owner on 07/20/2025Verified Service
The techs had a lot of difficulty diagnosing the issue with my car. After paying for two expensive parts plus labor, the car still didn't work correctly. They recommended a third very expensive part to fix the issue, but my patience was exhausted with their trial and error method.
by 2018 CHRYSLER PACIFICA LIMITED Owner on 07/16/2025Verified Service
My service representative, William, was very knowledgeable, professional and caring. He did his best to keep my cost down since this was a large service (60k service) and was north of $3000.
Yhe only concern I had was the mechanic told William they couldn't replace my headlight bulbs cause the normal process was to replace the hole headlight assembly. Which I thought was ridiculous. I changed the bulbs myself when I got home.
by 2013 JEEP WRANGLER UNLIMITED SPORT Owner on 03/11/2026Verified Service
Very timely and accommodating. Seth is very communicative around where in the process they are working on and how much longer it would take to finish.
by Roy B. on 02/09/2026Verified Service
Came in for warranty brake work. I was easily able to schedule using my RAM app. Seth Benson, my service advisor is TOP-NOTCH ! Finished the work sooner than promised amd everything works again!!
by 2022 NISSAN ALTIMA SV Owner on 01/02/2026Verified Service
I got a run around no one called me, they even stated nothing was wrong an employee that drove it had to state the same problem I stated. They should not just want to sell a car but keep customers informed.
by 2021 CHRYSLER VOYAGER LXI Owner on 11/14/2025Verified Service
Battery light still on. Van stalls out for unknown reason. Van left me in the middle of three lane highway. This is not the first time. Battery replacement has not fixed the problem.
by 2019 RAM 1500 LARAMIE Owner on 10/28/2025Verified Service
Excellent customer service. Mindful of work schedules to get what needs to be done. Quality work by the mechanic team and the customer comes first. Highly recommend!
by 2016 CHRYSLER TOWN & COUNTRY TOURING L Owner on 09/28/2025Verified Service
They took care of the issue promptly and more. Winchester went an extra mile to make sure my car is in very good running condition!
by Cori S. on 06/24/2025Verified Service
I love taking my Jeep there. The service is fabulous, the techs and service advisors are honest and forthright. I feel like they care about my Jeep as much as I do.
by 2021 DODGE CHALLENGER R/T SCAT PACK Owner on 05/05/2024Verified Service
I was not informed on an additional $70 disposal fee on top of my oil Change price. I was told after the car was done. And with how fast I got my car back, I do not believe a full safety check was performed. I should probably check my oil to make sure it was actually changed also.
by 2022 DODGE CHALLENGER SRT HELLCAT Owner on 03/17/2024Verified Service
The service Attendant, Rey Pascual, gave me excellent service. He had kept me informed on my vehicle when it was in for service and followed up after I brought my car home. When my manufacturers warranty expires I will be bringing my vehicle back to Windward Dodge in Kaneohe for my extended 5 year warranty due to the outstanding service that I had received from Rey.
Eddie Sandell
by Jerry Romano on 03/20/2024
Awesome to hear about your experience. Thanks for trusting our team and taking the time to review your experience with us!
by 2018 CHRYSLER 300 S Owner on 02/20/2024Verified Service
They definitely did not fix the issue. I honestly can say I won't be taking my car here anymore, unless for contract coverage issues. The mechanic couldn't figure it out and decided to replace something that doesn't even look replaced. I still have the same issue. I've had nothing but poor service from them.
by Jerry Romano on 02/23/2024
We are sorry to hear that your service experience has been anything less than stellar. We'd like to discuss your concerns with you further. If you are willing to do so, please contact Damon Deuprey at ddeuprey@windwardauto.com. Thank you!
by 2021 JEEP RENEGADE TRAILHAWK Owner on 10/03/2023Verified Service
Repairs were done and wheel alignment was off. This was supposedly redone. Car still pulls to right. I don't think they did a proper alignment cause they don't know how. Also feels like the digital tracking is messed up and not recalibrated after previous cv joint repair.
by Jerry Romano on 10/04/2023
We are sorry to hear you had a negative service experience. Please contact our Service Manager, Alan Edwards, at aedwards@windwardauto.com if you would like to discuss further.
by 2021 JEEP RENEGADE TRAILHAWK Owner on 09/18/2023Verified Service
Nothing but problems, not getting part orders right and repairs are not getting completed correctly. Multiple trips for the same problem. Don't buy a jeep and expect them to respond. Poor communication. In shop for 5 months...then after just couple of weeks back in shop for 2 months.
by Jerry Romano on 09/22/2023
We understand your frustration regarding your Jeep and are sorry your service experience has been anything less than stellar. We'd appreciate the chance to discuss the situation with you in further detail. Please reach out to our Service Manager, Alan Edwards, at aedwards@windwardauto.com if you are willing to discuss further.
by 2018 CHRYSLER PACIFICA LIMITED Owner on 06/10/2023Verified Service
They didn't check my tire pressure, which was low on all 4 tires. They failed to reset the life of oil to 100% and theyeft it to me to put my oil change reminder sticker in the upper left corner of the windshield.
They did rotate my tires correctly, thange oil & filter, complete my safety check and change all 3 of my wiper blades as per my request. It also appears they compled my fluid check.
by Jerry Romano on 06/13/2023
Our goal is always to provide the best possible service experience. We are sorry to hear that your experience did not meet your expectations, and wed be happy to discuss it with you in further detail. Please reach out to our Service Manager, Alan Edwards at aedwards@windwardauto.com if you are willing to do so.
by 2014 MAZDA MAZDA5 SPORT Owner on 05/30/2022Verified Service
When i purchased the car in 2017 from Windward Dodge it came with a tires for life warranty. It seems that everytime we need tires I end up getting declined and having to argue with the service department. Not impressed since this has happened on multiple occasions over the last 5 years. If you are buying a car and they promise you this great warranty, please think twice.
by 2014 JEEP PATRIOT SPORT Owner on 04/04/2022Verified Service
Express service not so expresseven with 3+/- service techs in each of the 2 bays.
Arrived at 0645, 5 cars ahead of me. I had to look if my svc was done around 0915. Time so important since I left my 91 year old Mother with Alzheimers home alone to get it done by date on sticker.
On the mainland I would get in/out in about 20-30 minutes with about same amount ahead of me. Maybe Safety inspection should not be in express lane.
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Service Information
9 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Windward Dodge Chrysler Jeep specializes in these services, in addition to many others.
Brake Service
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Windward Dodge Chrysler Jeep specializes in these makes, in addition to many others.
What do verified customers think about Windward Dodge Chrysler Jeep in Kaneohe, HI?
Verified customers who visit Windward Dodge Chrysler Jeep in Kaneohe, HI rate this business 4.2 out of 5 stars, with 85 reviews. 9 customers favorited this location.
How can I contact Windward Dodge Chrysler Jeep in Kaneohe, HI?
To reach the sales team at Windward Dodge Chrysler Jeep in Kaneohe, HI, call (808) 233-6000. To reach the service department, call (808) 233-6000
Does Windward Dodge Chrysler Jeep in Kaneohe, HI have a service center?
Yes, Windward Dodge Chrysler Jeep in Kaneohe, HI does have a service center. You can contact the service department at (808) 233-6000.
