by 2023 SUBARU FORESTER PREMIUM Owner on 07/12/2024Verified Service
The service here is superb. I've been there 3 times in 2 months. I am always greeted by a friendly Miss Robin and feel the Nick, Andre and Evan have gone above & beyond . I have also been impressed by another woman whose name may be Kelly. Because the staff & service are so great I have recommended this department to friends.
by White River Subaru on 07/12/2024
Thank you for sharing your positive experience with the team at White River Subaru! We're delighted to hear that Robin, Nick, Andre, Evan, and Kelly have provided superb service. Your recommendations mean a lot to us!
by 2020 SUBARU CROSSTREK LIMITED Owner on 07/11/2024Verified Service
After initially reporting that they couldn't duplicate the issue, the lead tech actually did a test drive with me and identified it himself. He then prioritized replacing the wheel bearing, which fixed the problem. Just another great experience with the wonderful folks in Service at White River Subaru!
by White River Subaru on 07/11/2024
We're glad to hear our service team at White River Subaru could identify and fix the issue with your Crosstrek. Thanks for sharing your positive experience! -Jeff Miller - Service Manager - 802-526-9830
by 2021 SUBARU CROSSTREK PREMIUM Owner on 04/05/2024Verified Service
Efficient and helpful! Nick went over all aspects of what this check and replace! I was sent a video detailing the service as it was happening and called when it was done! It was nice to be provided with a loaner car! As always Subaru service is the best!
by White River Subaru on 04/05/2024
We're delighted to know that you found our service efficient and helpful at White River Subaru. It's great to see that Nick was able to provide detailed information about your check and replace process, including a video update! We appreciate the feedback.
Jeff Miller - Service Manager - 802-526-9830
by 2019 SUBARU OUTBACK 2.5I PREM/LIMITED Owner on 04/03/2024Verified Service
In addition to the 30K check up, transmission was replaced under warranty and a new battery installed. Service Rep Evan Bowe was very professional and kept me informed. WRJ Subaru offered to provide me with a courtesy car. I didn't have to even ask.
I highly recommend this dealership.
by White River Subaru on 04/03/2024
We're glad to know that you had a positive experience working with Evan at White River Subaru. It's always our pleasure to assist you and we thank you for recommending us! - Jeff Miller - Service Manager
by 2024 SUBARU CROSSTREK SPORT Owner on 03/03/2024Verified Service
1st time going here. Had a issue after my oil change, the plug was left loose and there had been too much oil put in. They immediately came picked up my car and fixed the issue. Then brought my car back and refunded my money. They went above and beyond to fix the issue, I would have given 5 stars but for the original problem. I would still recommend as these things happen, we are all human after all.
by White River Subaru on 03/26/2024
We appreciate your understanding and patience with the situation. Our team at White River Subaru is committed to rectifying any issues promptly, so we're glad we could resolve this for you quickly. Thank you for recommending us despite the initial hiccup! -Jeff Miller - Service Manager - 802-526-9830
by 2019 SUBARU LEGACY 2.5I Owner on 02/13/2024Verified Service
Everyone I encountered was polite, efficient and helpful. I can honestly say I experienced team best service I've ever had anywhere. From the moment pulled in I was made to feel welcome, informed, appreciated and valued as a customer. Everything was explained, questions encouraged and efforts were made to make me comfortable while I waited. I highly recommend the service team at Subaru . I was impressed by their knowledge and skills .
by White River Subaru on 03/26/2024
We're delighted to know that you had such a positive experience with our team at White River Subaru. We strive for excellent service and it's great to see we hit the mark! Thank you for your recommendation, we look forward to serving you again in the future.
- Jeff Miller - Service Manager - 802-526-9830
by 2022 SUBARU OUTBACK LIMITED Owner on 10/10/2023Verified Service
I always receive professional and knowledgeable service at White River Subaru. I received text messages on the status of my service and was also sent a video which showed the condition of my undercarriage. My oil change and tire rotation were completed ahead of schedule so I got to carry on with my day faster.
by White River Subaru on 10/23/2023
We're glad to know that you appreciate our service updates and found them helpful. It's great to see your oil change and tire rotation were completed ahead of schedule at White River Subaru! We look forward to assisting with any future needs you may have.
Jeff Miller - Service Manager - 802-526-9830
by 2015 SUBARU OUTBACK 2.5I LIMITED Owner on 06/03/2023Verified Service
It was excellent both Jeff, the service manager and Sonya, service rep, could not have been more helpful. They took care of my problem in a timely matter, so my family and I could drive away feeling confident that all was good for our z memorial weekend vacation.
by 2016 SUBARU LEGACY 2.5I LIMITED Owner on 04/16/2023Verified Service
The service at White River Subaru is unfailingly excellent! The service team is professional, friendly and efficient. Their communication with the customer is clear and precise, leaving the customer with complete understanding of the issue and the best resolution of the problem.
by 2016 SUBARU OUTBACK 2.5I LIMITED Owner on 03/05/2023Verified Service
It only took 5 years for them to figure out why my car battery died so much in mostly, the winter. After 2 phone calls to corporate headquarters advising WRJ Subaru service department what was to be done, it may be solved. We will seeit has only been okay for almost two weeks.
by 2014 SUBARU OUTBACK 2.5I LIMITED Owner on 02/27/2023Verified Service
Overall good. But two items needed my return to the shop:
1. Drive belt needed adjusting as it was noticeably making a 'ticking' sound immediately after the service.
2. The passenger wiper had not been replaced after requesting that it be added to my initial service requests.
by 2016 SUBARU IMPREZA PREMIUM Owner on 02/06/2023Verified Service
White River Subaru's service department is outstanding. Staff is friendly and informative. Work on the car is excellent, as is the prompt follow-up. One senses that these folks really want to ensure that (a) your car is working properly, and (b) you are happy with their work.
by 2020 SUBARU FORESTER SPORT Owner on 10/10/2022Verified Service
The staff there turned my car battery inside out to determine what the problem was and found it replaced it! they could not have been better..Big thanks to Alex for taking all my calls and getting things in place...and Christopher Rullo for the hard work of figuring out what was wrong and fixing it! great team there at White River Subaru!
by 2020 SUBARU OUTBACK TOURING Owner on 09/12/2022Verified Service
Wonderful people but I was scheduled for break repair while I waited and I got there early as advised (an hour drive) to find that they did not have the necessary parts and that I might have to come back the next day (impossible). Eventually got it done but I was late for an appointment because of that.
by 2020 SUBARU FORESTER SPORT Owner on 09/07/2022Verified Service
Every time I bring my car to the service center I am so pleased with the service. From the person who checks me in to the technician who helps me and then to the folks who check me out, I am always met with kindness and respect. These are exceptional service people.
by 2002 SUBARU LEGACY OUTBACK LIMITED Owner on 05/25/2022Verified Service
My car pair was done promptly and properly. White River Subaru is also a great environment for car care with excellent customer service. They keep you informed of what is happening and their waiting rooms and offices allow you to wait for your car in comfort or you can plug in and conduct business without any interruption. The most spacious and comfortable waiting room I have ever been in.
by 2011 SUBARU OUTBACK 2.5I PREMIUM Owner on 03/16/2022Verified Service
The service check revealed an expensive $4,000 plus exhaust problem. Car maintenance has been update for 133,000 miles but the repairs are getting more and more epensive.
I appreciate the honest advice about what to do next from the service department.
They also did a quick no charge body repair for my daughters relatively new Subaru.
by 2022 SUBARU IMPREZA Owner on 01/09/2022Verified Service
Terrible
Waited 3 weeks for appointment
Ok I get that. When I showed up. They never ordered the part !! I dont get that.
So more waiting for the part !!
Then the repair was never completed
I was sent home with a broken part !!
So sad
Id give it zero stars but it wasnt an option
by 2011 SUBARU OUTBACK 2.5I PREMIUM Owner on 12/27/2021Verified Service
The work was excellent. It took longer than expected due to a power outage but they charged me less for the interior detailing that I took it in for! As an added bonus they fixed two other issues that I was having. free of charge! They definitely went above and beyond!
by 2018 SUBARU OUTBACK 2.5I LIMITED Owner on 12/05/2021Verified Service
I appreciated the effort made by the Suburu WRJ to ensure that I receive
home pickup and return services to change tires to "snow" tires.
The female service representative amazed me with her strength as she carried singularly the four road tires to my cellar upon return of the vehicle.
