Having an appointment made things easy. I was kept up to date on the services being performed and the services that were needed.
by 2021 SUBARU FORESTER LIMITED Owner on 01/27/2025Verified Service
It's high priced components but the venue is very nice and clean everything is available while waiting except a free loaner car and power for my laptop.
by 2020 SUBARU ASCENT LIMITED Owner on 01/02/2025Verified Service
Subaru always provides quality service. Wait was longer than usual because the appt was New Year's Eve but otherwise all was good.
by 2024 SUBARU LEGACY PREMIUM Owner on 11/21/2024Verified Service
Great service. What will help is giving a better estimate on the time to pick up your vehicle to help with planning.
by 2020 SUBARU ASCENT LIMITED Owner on 05/23/2024Verified Service
vehicle inspection and oil change (full synthetic) done in an hour and a half.
service writers knowledgeable and informative. always a good experience with west houston subaru on my 2020 ascent
by Andrew Newton on 07/02/2024
Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.
Kindest regards,
Steve Palmisano,
GM
by 2021 SUBARU OUTBACK Owner on 05/10/2024Verified Service
Always had good experiences at West Houston Subaru. From the purchase of my Outback (John Vahlkamp was my salesman, he was fantastic) through each through each service appointment I've had there, always friendly and committed to customer care.
by 2022 SUBARU ASCENT PREMIUM Owner on 04/23/2024Verified Service
Recently had my Accent serviced for 30,000 miles, and everything went smoothly. They were able to complete the service in about 2 hours instead of the 3 hours I was originally told so that was great.
by 2018 SUBARU FORESTER 2.5I PREMIUM Owner on 04/01/2024Verified Service
The staff were courteous and helpful. The waiting area was comfortable and the wait time for the oil change was shorter than promised.
by 2023 SUBARU BRZ LIMITED Owner on 03/25/2024Verified Service
Car wash was nice. Service was quick. Feedback was sought. Car felt great afterward. Seemed like actually did rotate the tires and change the oil. Very good.
by 2021 SUBARU CROSSTREK SPORT Owner on 02/02/2024Verified Service
Walk-in service for tire repair was was handled promptly after diagnosis of problem. Service manager kept me informed about status. It was a no-hassle experience.
by 2017 SUBARU OUTBACK 2.5I PREMIUM Owner on 12/30/2023Verified Service
The service went well and they did take care of an additional service which they've realized in the shop
by 2021 SUBARU CROSSTREK SPORT Owner on 11/17/2023Verified Service
Professional, friendly service and done in the time it was promised. Very happy with the service and will definitely return.
by 2018 SUBARU LEGACY 2.5I LIMITED Owner on 11/12/2023Verified Service
Mechanical services were good. I had/have questions about operating systems that were not part of the mechanical systems. I will have to return and seek advice from sales personnel.
by 2016 SUBARU FORESTER 2.0XT TOURING Owner on 09/15/2023Verified Service
The Service Department at West Houston Subaru is best in class and all of the associates working for Mario will take care of both you and your vehicle from start to finish!
by 2011 SUBARU FORESTER 2.5X Owner on 06/25/2023Verified Service
Prompt service, clean and comfortable waiting area. Price was comparable to other service departments.
by 2016 SUBARU OUTBACK 2.5I LIMITED Owner on 06/10/2023Verified Service
Took longer than promised and car was returned dirty. Usually have had good service but not this time and the service person was no help.
by 2017 SUBARU WRX STI Owner on 05/19/2023Verified Service
Service was relatively quick and easy. I didn't need the car back ASAP so there was no time constraint or urgency. Clutch fix appears in good order, hasn't stopped working yet so I'll consider that a success!
by 2020 SUBARU ASCENT LIMITED Owner on 03/14/2023Verified Service
we had 2 recall items to repair. the items were not available at the time we first called in. when we knew the items were in stock, we delivered the auto by 8 and they were done by 11
by 2021 SUBARU CROSSTREK SPORT Owner on 10/21/2022Verified Service
They fit me in without an appointment because the tire light had come on. They were professional, friendly and did the service in a reasonable time given the walk-in status.
by 2016 SUBARU IMPREZA SPORT Owner on 10/16/2022Verified Service
I had an oil change, tire rotation and emissions test. Great reports and great service. There was plenty of room to sit and wait in the used car waiting area.
