by 2017 CHEVROLET MALIBU LS Owner on 04/13/2026Verified Service
They were prompt and thorough. I have used car dealerships to change oil and had to wait for hours in the past, but Waterloo Auto had me in and out quickly. They were knowledgeable and explained everything clearly. Will use them from now on. Go there for your car or truck to be taken care of.
by TONY WHITSON on 04/14/2026
Thank you for taking the time to leave us a review. We appreciate you trusting us to service your car and we look forward to your next visit.
by 2019 VOLKSWAGEN JETTA S/SE/R-LINE Owner on 04/07/2026Verified Service
No sticker , didn't reset my oil light , service was pretty hostile. Racist vibes . If your colored I wouldn't go here .
by TONY WHITSON on 04/08/2026
Thank you for taking the time to leave a review. I'm sorry you had a bad experience Monday. I wasn't here that day, but I can only say that absentmindedness is why you didn't get a sticker. I can also say that the maintenance reset on Volkswagens can be very difficult to figure out if you don't do that many of them. There are so many different makes and models we have to figure out and the processes are often changed from year to year.
As far as the "racist vibe", I don't think I've ever seen or heard anything from anybody working here that would lead me to believe that's an issue. Some people are quick to throw that out as a blanket to cover whatever problem they think they have.
This is not a racist establishment. I've been in business here since 1999. I have very many "colored" customers. Whether they're black, hispanic, asian, middle eastern, everyone gets the same respect and service. The language barrier has been the only issue.
I know you've brought both of your Volkswagens here since November of last year and if you ever think or thought there was an issue, I want you to let me know. If there's a problem it will get fixed. Maybe someone was having a bad day and you took it wrong.
by 2021 LEXUS GX 460 LUXURY Owner on 02/19/2026Verified Service
The service I received was prompt and always very helpful. They did a great job. Highly recommend this place for auto services.
by TONY WHITSON on 02/20/2026
Thanks for taking the time to leave us a review. We always try to be very fast, while at the same time, being very thorough. Thank you for trusting us with your vehicle's maintenance needs.
by 2015 AUDI A6 PRESTIGE Owner on 10/13/2025Verified Service
They're a bit pricey. They use good oil (Amsoil) vs others and prices are up all around but there are still other places easier on the budget.
by TONY WHITSON on 10/14/2025
Thank you for taking the time to leave us a review. I looked back over your invoice and realized we could've saved you about $26 by not using the suggested "Euro-spec" synthetic oil. Your car has enough miles on it that we could change to Mobil 1 5-w30 and still have a quality synthetic oil change for less money. My employee automatically entered the "Euro-spec" oil without taking the mileage of the vehicle into account. I apologize for the mixup.
by 2007 HONDA CIVIC HYBRID Owner on 09/20/2025Verified Service
Quick and friendly service.these guys have performed oil changes on all of my vehicles for the last thirty years or close to it.
by TONY WHITSON on 09/23/2025
Thank you for taking the time to leave us a review. We appreciate your continued patronage and we will work to maintain the best service we can offer.
by 2008 SUBARU IMPREZA 2.5I Owner on 08/05/2025Verified Service
Extremely knowledgeable staff, speedy service and great value ! I had wonderful experience with this auto service center.
by TONY WHITSON on 08/12/2025
Thank you for leaving us some stars! We appreciate the kind words.
by 2023 CHEVROLET TAHOE K1500 RST Owner on 07/20/2025Verified Service
Speed of service-OUTSTANDING
Quality of service-OUTSTANDING
knowledgeable, professional and friendly staff. Added bonuses is the convenient location, competitive pricing vs dealership, and the veteran discount.
by TONY WHITSON on 07/22/2025
Thank you for the awesome review. We strive to make the customer experience the best we can while, at the same time, trying to make it very short-lived. As always, we appreciate your continued patronage and look forward to your next visit.
by 2015 HONDA CR-V EXL Owner on 06/10/2025Verified Service
They've always done a good job at what I wanted done. Most importantly, they've always been very above board and honest with their assessments and their advisements. I've never once thought they were trying to take advantage of me.
by TONY WHITSON on 06/11/2025
Thank you for the kind words. We appreciate the opportunity to service your vehicles and look forward to continuing this for years to come.
by 2024 HYUNDAI SANTA CRUZ LIMITED Owner on 04/24/2025Verified Service
My vehicle requires an unusual viscosity oil. The only type they had was very expensive. I did the oil change anybecause it was needed. On the way home they called to tell me they found it in another brand (Mobile1) that was much less expensive and that they will have it in stock from now on. That let me know that they go the extra mile for their customers.
by TONY WHITSON on 04/26/2025
Thank you for taking time to leave us a review. Yours was the first new non-European vehicle to come in that requires 0w-30 motor oil, so I hadn't even tried to find anything else. It's not the brand, but the "Euro-spec" that costs so much. A little time spent searching for alternatives goes a long way. I'm happy that you'll continue letting us service your car and hopefully it will last you a very long time.
by 2015 CHEVROLET SILVERADO K1500 LT Owner on 08/08/2024Verified Service
Grumpy old guys who act like they are being bothered when you pull in. No questions, no customer service just "you're ready " when they were done. I drive by this place every day and rarely do I see vehicles in for service. Cant blame the employees here, you have to blame the management. Much better service companies out there.
by TONY WHITSON on 08/09/2024
Thank you for taking the time to leave us a review. I apologize for your poor experience at our shop. While it is never okay to be rude or impolite to customers, sometimes there are underlying circumstances. You came to our shop for an oil change late afternoon. You were cashed out at 4:51 pm. The temperature that day was 97 outside, which means it was probably several degrees hotter inside the shop. You were oil change customer number 22 of 25 that day. That means we had been steadily busy from 8:15 am to well after 5 pm. Working in the heat is sometimes miserable. Maybe you can understand.... The fact that you don't see vehicles in for service at the time(s) you drive by doesn't mean we don't have work. It just means you don't see what happens here all the time. As I said, I'm sorry you had a bad experience here. Things are not always as they seem.
by 2014 CHEVROLET MALIBU 2LT Owner on 01/18/2024Verified Service
I went in with a busted radiator. They wanted to charge me 1400 dollars to replace it. 750 in labor for five hours work at 150 a hour. 500 for a radiator and more for coolent. Radiator for 2014 Chevy Malibu is 120 dollars. Got it fixed for 300 labor and radiator for 120 dollars. About a 1000 less. I wouldn't recommend this place to anyone.
by TONY WHITSON on 01/20/2024
Thanks for taking the time to leave us a review.
I understand that everyone wants to save money, especially on repairs to older vehicles. We charge the same labor rate for everything we work on, whether it's 2 years old or 20 years old, and our labor times are pulled from the latest published data from 2 different automotive industry standard labor guides. We get our parts from several different sources, so parts prices vary from job to job and part to part. In order to be in business and stay in business we have to make money on labor and parts. I have employees who, like most Americans, want and need to make a livable wage. If we don't charge accordingly for the quality of work we do and the quality of parts we source, then my employees don't make enough money to survive. I understand that you wanted to get the job done "cheap", but we don't do "cheap" work. We do quality work that I've been able to stand behind for 24+ years in business. We also provide a 2 year or 24,000-mile warranty for most jobs we do. I'm glad you got your car repaired for a price that suits you.
It seems you've just developed a problem with the oil change service we performed on January 3rd as well. If there's an actual problem with anything we did, we will take care of it. As I stated earlier, I stand behind our work.
Good day.
by 2015 LEXUS NX 200T Owner on 12/04/2023Verified Service
Waterloo Auto Service did a great job with my Lexus. Service was fast, friendly, and professional. They also did a brake job for me recently. Brakes are doing great. Everything they have done for me is very affordable and I'll be going back for all my vehicle needs.
by TONY WHITSON on 12/05/2023
Thank you for the stars. We appreciate you taking the time out of your busy schedule to leave us a review. We look forward to helping you with your vehicle's future maintenance and repair needs.
by 2022 RAM LARAMIE Owner on 07/09/2023Verified Service
Tony and Jeff and the staff at Waterloo Auto Service ALWAYS take care of us.
Prompt, professional and knowledgeable staff.
Clean waiting area(wait is always short).
Affordable prices.
The best part is the location to our house and the magazine selection and Tony always has gunsmoke on!
Well done as usual!
by TONY WHITSON on 07/15/2023
Thank you for taking the time to leave a positive review. We take pride in what we do and appreciate the fact that you notice.
by 2026 TOYOTA HIGHLANDER HYBRID XLE/HYB Owner on 05/10/2026Verified Service
good and fast!!!!!!!!!!!!!!
by TONY WHITSON on 05/13/2026
Thank you for taking time to leave us a review. We appreciate you letting us help with your vehicle's maintenance needs.
by 2018 GMC SIERRA K1500 SLT Owner on 05/01/2026Verified Service
Still the fastest in Edmond!!! I am not even sure they need chairs in the waiting area.
by TONY WHITSON on 05/09/2026
Thanks for the review. We try to be very fast because we know people have more important things to do than to hang around WAITING for service to be done. We also try to be as thorough as possible so that you don't have some other surprise repair shortly down the road.
by 2015 RAM 1500 SLT Owner on 05/01/2026Verified Service
The guys did a great job fast job as they always do I recommend them to anyone who needs car repairs
by TONY WHITSON on 05/09/2026
Thanks for the stars! We appreciate your continued patronage and thanks for throwing our name out there to others.
by 2020 FORD ESCAPE SEL Owner on 04/19/2026Verified Service
As always in and out quickly and very polite!
by TONY WHITSON on 04/21/2026
Thanks for your continued patronage. We appreciate your trust in us to help maintain your vehicle.
by 2020 CHEVROLET BLAZER RS Owner on 04/15/2026Verified Service
Fast service and didn't try to sell me things I didn't need.
by TONY WHITSON on 04/16/2026
Thanks for taking time to leave us a review. We appreciate the stars and we look forward to your next visit.
by 2002 CHEVROLET SILVERADO K2500HD Owner on 03/17/2026Verified Service
Very helpful, fairly priced.
by TONY WHITSON on 03/18/2026
Thank you for taking the time to leave us a review. We appreciate you giving us the opportunity to help with your vehicle's maintenance needs and we look forward to your next visit.
by 2018 GMC SIERRA K2500 DENALI Owner on 03/04/2026Verified Service
Consistently great service.
by TONY WHITSON on 03/07/2026
Thanks for taking the time to leave us a review. We appreciate your continued patronage and we look forward to your next visit.
1 - 20 of 225 results
Service Information
Top Services Performed
Based on CARFAX Service History, Waterloo Auto Service specializes in these services, in addition to many others.
Air Conditioning & Heating
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Mechanical Repair
Oil Change
Steering & Suspension
Tire Rotation
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Waterloo Auto Service specializes in these makes, in addition to many others.
Chevrolet
Ford
GMC
Ram
Toyota
Shop Amenities
Free Wi-Fi
Mobile Charging Station
About Us
Established in 1999, Waterloo Auto Service has provided car-owners in Edmond and the surrounding areas with all of their auto repair, maintenance, and diagnostic needs for many years. Our quick turnaround time, attention to detail, and ability to wor...
What do verified customers think about Waterloo Auto Service in Edmond, OK?
Verified customers who visit Waterloo Auto Service in Edmond, OK rate this business 4.9 out of 5 stars, with 225 reviews. 1,424 customers favorited this location.
How can I contact Waterloo Auto Service in Edmond, OK?
To reach the service department at Waterloo Auto Service in Edmond, OK, call (405) 844-1144
How can I schedule a service appointment with Waterloo Auto Service in Edmond, OK?
