by 2009 TOYOTA CAMRY/SE/LE/XLE Owner on 09/20/2022Verified Service
No problem with the actual maintenance that was done. My problem was when I happened to notice, before I left the parking lot thank goodness, was that my driver's side side view mirror was broken and nobody told me. They did order a new mirror and assembly and installed it at no charge.
by 2012 TOYOTA FJ CRUISER Shopper on 09/01/2022Verified Purchase
The no negotiation policy at Walser is a bad one in our view, and if there really is no room to negotiate then at least follow through on issues. We bought a Toyota FJ Cruiser for $25k and it need some lights replaced because they werent working. I texted the sales guy three times and still on resolution. It really is the little things that can spoil an otherwise decent experience.
by 2011 TOYOTA AVALON/LIMITED Owner on 08/27/2022Verified Service
Was able to drop off my car at the beginning of an out of town trip and it was ready when I got back home. That was very convenient. It seemed quite expensive though for just a mileage maintenance service. I additionally had a slow leak in a line replaced, and that charge was high.
by 2022 TOYOTA 4RUNNER SR5 PREMIUM/TRD S Shopper on 08/19/2022Verified Purchase
It was the vehicle I wanted and Josh and Kevin D. Were amazing. The transaction was quick and everything was thoroughly explained. Our family has bought several vehicles from Walser and Josh and Kevin never disappoint. We feel like royalty there and will not buy anywhere else. Thank you!
by 2016 TOYOTA CAMRY LE/XLE/SE/XSE Owner on 08/16/2022Verified Service
The service was good. I was in and out within 35minutes. The cost, however, was about $25.00 more than my last oil change. Me thinks that is a bit too much is so short a time. I was told that it had gone up twice since I last bought it in for service.
by 2018 TOYOTA RAV4 ADVENTURE/XLE Owner on 08/08/2022Verified Service
I have service at here for oil change and rotated
tires on 7/28/22 my car only 35 K miles that
easy job The tech. do the job not good
When i drive home park the car in garage the oil
clicking a lot in my garage, I need to bring the
car back for they fix waste my time
by 2019 TOYOTA PRIUS PRIME Owner on 08/06/2022Verified Service
I came in to have a part fixed behind the right front tire,. When the car was put on the rack, the employee had me look at the same damage on the left tire. I agreed to have both done at the same time to save cost to me. He had to order parts, but i thought it was very professionally honest. I love my plug-in Prius
by 2008 TOYOTA FJ CRUISER Owner on 08/01/2022Verified Service
Pretty Professional Group working here, and I do appreciate that. Service work was completed at the appointed time and also identified an addition issue which we had corrected. Good Value, Excellent Work, and completely satisfied. Will be nice to see your completed construction project.
by 2012 TOYOTA PRIUS Owner on 07/23/2022Verified Service
I had the right side mirror on my Prius replaced. The work was done quickly and correctly, but I have a question about when the part arrived, and why I wasn't notified as promised. I called after 2 weeks and was told that the part was in, but I don't know how long it had been in, and why I wasn't called.
by 2018 BMW X4 XDRIVEM40I Shopper on 07/21/2022Verified Purchase
Frank was easy going, didnt put any pressure on us at all. Mike was awesome about redoing everything after we decided to extend the extended warranty we purchased. He was very accommodating to our time & needs and Frank even brought the paperwork to my house to be signed so I didnt have to make an extra trip there! Awesome guys! Would recommend them to anyone!
by 2016 TOYOTA 4RUNNER SR5/LMT/TRAIL/PRE Owner on 06/30/2022Verified Service
I've been a customer of Walser Toyota for as long as they've been located on Highway 495 near France Ave. I have purchased multiple Toyotas from them and always have them serviced at the dealership. They consistently provide great service and communication.
by 2017 TOYOTA PRIUS PRIME Owner on 06/27/2022Verified Service
The service advisor, Kevin Rowe, started with a distant approach as I handed over my vehicle. During the service or at the end of the service, there was no information/update provided. I didn't even receive the usual video of the vehicle inspection/status. Only I received was the bill to pay, and the advisor didn't even care to wait for me for couple of minutes at the cashier as I was packing up from the waiting. Very cold treatment.
by 2019 TOYOTA HIGHLANDER SE/XLE Shopper on 06/23/2022Verified Purchase
We went in to purchase a 2019 Toyota Highlander and were helped by Chris and his manager, Anthony. They both were super helpful and kept us updated on the process. Chris also helped set up our phone bluetooth after the purchase was complete and made sure we knew where the most important driving tools were located. Great experience!
by 2018 TOYOTA RAV4 LE Owner on 06/12/2022Verified Service
Car buying experience for me lasted 5 hours, dealer being thorough & looking out for my best interest.
Only knock down is that I find 3 weeks later that I need to get tires rotated. If the vehicle was that close to needing tires rotated, why wasn't it done before I bought it. What happened to rotating tires with oil changes? Just was inconvenient.
by 2021 TOYOTA RAV4 XLE PREMIUM/XSE Owner on 06/08/2022Verified Service
Great service experience, which has always been my experience at Walser Toyota. My service manager was very attentive, the service took less time than was estimated, and the video showing the underside of my vehicle is very much appreciated. Thank you!
by 2021 TOYOTA RAV4 XLE Owner on 06/07/2022Verified Service
The service tech was great, and he did a great job. The service loyalty guy was less appealing, and to come back so his boss could complete his job as difficult in my busy schedule. His boss however was also great. The guy Luke? Who was to meet me at the same time however not appraise my vehicle still hasnt bothered to respond weeks later! Curiously, it was appraised over 2k dollars higher than Bloomington quoted me.
by 2021 TOYOTA SEQUOIA SR5/TRD SPORT/TRD Owner on 05/30/2022Verified Service
When I checked in the person told me they were running right on time and it would take an hour for tire rotation and oil change. It took just under 2 hours. The guy told me my car was ready and parked out front. Nope, my car wasnt out front nor was it in the main parking lot. I wandered around and my vehicle was parked behind the dealership. I dont mind taking a stroll but was frustrated locating my car.
by 2015 TOYOTA PRIUS Owner on 05/17/2022Verified Service
Problem....paid for tire rotation that didn't happen..tires are marked. They failed to refastened the splash guard so it ended up scraping. Returned to shop to refasten. They did but not correctly. Said it was worn!!! No kidding! How do you think that happened????? Told I could replace it for $450!!!
First issue with Walser in 12 years of regular service.
Your thoughts please.
Roger Nolby
by 2019 TOYOTA RAV4 LE Owner on 04/30/2022Verified Service
They didn't switch out the sticker for a return service date, didn't provide any documentation of systems being checked until I directly requested it (they used to send video of inspection and provide paper report), and less than two weeks later the car was totaled after what was deemed "mechanical failure" resulted in it veering off the freeway into a guard rail.
by 2008 TOYOTA RAV4 LTD Owner on 04/03/2022Verified Service
I thought the service was good as always. I loved the video of the repairs and service done on my car. After the video, no one came out to talk to me. I saw my car being driven up to the entrance so my husband went back to find someone and pay the bill. I'm going to assume they were busy.
