by 2015 TOYOTA RAV4 LTD Owner on 01/30/2025Verified Service
Courteous, efficient, quick service, good customer service
by 2012 HYUNDAI ELANTRA GLS/LIMITED Owner on 12/28/2024Verified Service
Left my center cap off my tire. Had to come back to get it
by 2014 NISSAN ROGUE SELECT S Owner on 12/25/2024Verified Service
Very good Service for my Nissan
by 2019 JEEP COMPASS LATITUDE Owner on 12/10/2024Verified Service
Quick service and great value
by 2018 HYUNDAI ELANTRA SEL/VALUE/LIMITED Owner on 10/29/2024Verified Service
Wonderful very fast service
by 2014 HYUNDAI TUCSON GLS Owner on 10/18/2024Verified Service
Nice people friendly done a great job on my suv
by 2013 LEXUS CT200H Owner on 07/11/2024Verified Service
They cut corners at one store, sent me to another, then made me pay for the cut corners.
by 2017 NISSAN SENTRA S/SV/SR/SL Owner on 04/01/2024Verified Service
Good work, done what is needed and on tine
by 2017 CHEVROLET VOLT PREMIER Owner on 03/31/2024Verified Service
on time, technician called. fair price.
by 2014 CHRYSLER 300 Owner on 03/26/2024Verified Service
Great to have service available on Sunday morning. They always do a great and courteous job!!!
by 2008 NISSAN MAXIMA SE/SL Owner on 02/29/2024Verified Service
My car not driving the same
by 2011 CHEVROLET IMPALA LS Owner on 02/28/2024Verified Service
The store is always so kind and efficient
by 2021 KIA SPORTAGE LX Owner on 02/19/2024Verified Service
Service was quick and reliable
by 2021 JEEP CHEROKEE LATITUDE LUX Owner on 02/17/2024Verified Service
Efficient and cost effective
by 2019 JEEP GRAND CHEROKEE LIMITED Owner on 02/14/2024Verified Service
Service center was great!
by 2011 INFINITI QX56 Owner on 01/29/2024Verified Service
Professional and very helpful.
by 2015 TOYOTA 4RUNNER SR5/LIMITED Owner on 01/13/2024Verified Service
Fast efficient service, reasonably priced
by 2011 HYUNDAI ACCENT GLS Owner on 01/10/2024Verified Service
I love there customer service
by 2017 TOYOTA CAMRY LE/XLE/SE/XSE Owner on 01/02/2024Verified Service
1. Despite having an appointment, installing 2 tires took over 90 minutes;
2. The pricing which I was quoted on-line did not match the pricing I was quoted when I checked in for the mounting; when I asked about this, I was told I could save some money by signing up for Walmart+ (which is free for 30 days) so I did so; nevertheless, it did not actually save me any money from what I was quoted online, and it will be an expensive bait-and-switch if I don't cancel within 30 days;
3. I was told I would have to pay for rotation in order to move existing tires from rear to front, in order to install new tires on rear. (At most shops this is just free, as part of buying new tires);
4. Then, after paying for a rotation, the technician refused to do the rotation, claiming it was against policy to rotate a tire having a tread depth which was below their minimum level. So I will have rotate them myself, at home, which is annoying but something I can do.
5. At the end the technician asked me to sign a statement acknowledging that one of the NEW tires showed wear due to bad misaligment (even though it was brand new.) When I pointed out this mistake he refused to remove the NEW tire from list of tires having existing wear. (I refused to sign it.) As for the assertion of misalignment, note that Walmart does not do alignments, so they don't have the equipment to measure and diagnose it: what I do know is that I got 60000 miles from a set of tires rated at 60000 miles, so any misalignment I do have, I expect will be found to be minimal, when I take it in for realignment, which I will do soon.
On the positive side, the technician communicated clearly, was neither rude nor blatantly dismissive.
In summary, I mark all this down to Walmart policy decisions
which have been proceduralized in an intentionally non-transparent way, not to any animus or rigidity on the part of the employee -- beyond that required of him by Walmart.
In the future, I will again purchase tires from Walmart -- because the price was slightly better than elsewhere -- but I will take them to a neighborhood mechanic for installation who is more flexible .
To be clear, I think the technician was conscientious and I would be fine having him service my car, but at a different shop.
by 2020 KIA SOUL LX/X LINE/S Owner on 12/30/2023Verified Service
