Been going there since purchasing our 2014 Subaru Forester. They have a great facility and really nice people! Especially the young lady who checked me in and kept me informed about the service being performed on our vehicle! Thank you Catherine! I highly recommend letting these folks take care of your Subaru!

by 2017 SUBARU CROSSTREK PREMIUM Owner on 04/21/2024Verified Service

Charity Oliver is so very helpful! She clearly listens to why I have brought my car in. Then she explains what the technicians will do in the diagnostic stage. She then updates me and explains how to resolve the issue. Charity is one of the main reasons I have my service done at Wallace Imports of Bristol.

by 2019 SUBARU LEGACY 2.5I PREMIUM Owner on 03/29/2024Verified Service

Wallace Imports of Bristol Service department is outstanding. The people who set up the appointments, Service manager and staff. And the techs are very clean. I bought my car there but live in NC but still take it there to get it serviced because of all the staff. We are very thankful for them. Greg & Lisa Gardner

by 2022 VOLKSWAGEN ATLAS CROSS SPORT SEL R-L Owner on 02/21/2024Verified Service

They were unwilling to listen to our concerns about our vehicle and already decided they knew what the problem was before we even got there. It's pretty bad that a practically brand new vehicle sounds like a 25 year old hunk of junk and the dealership won't even attempt to find the problem.

by 2021 KIA SELTOS EX Owner on 02/11/2024Verified Service

I contunue to drive here from Banner Elk, NC because thr service is that exceptionsl. They always complete requested maintenance within specified time frame and they do not try to sell me anything else nor have I ever heard or seen it with any other customer. I always wait for the service to be completed as their waiting roon is CLEAN, bright and comfortable. EXTRA PERK, the free deluxe car wash which I finally took advantage of!

by 2014 SUBARU FORESTER 2.5I PREMIUM Owner on 01/30/2024Verified Service

I have been a customer at Wallace for many years. Always the best service. Steve and Chris are awesome. I met a new service consultant the day of my service. Kourtney Pierce is very nice and courteous. She was amazing. She explained everything in detail. I will always recommend Wallace. Journey deserves more than 5 stars. Thank you to everyone there.

by 2020 KIA SOUL LX/X LINE/S Owner on 01/07/2024Verified Service

Quick- efficient and nice. I was able to wait for vehicle in warm waiting area. I was pleased with the service. They changed air filter and car made weird noise and technician came and fixed it. Was given estimate of future service and status of my vehicle.

by 2017 KIA SORENTO LX/L Owner on 11/16/2023Verified Service

They thought they had the part in stock but did not, had to order it from a local supplier but would not have it until the afternoon. Waited at the dealership for 6 hours, once they had the part it only took them 15-20 minutes to install. They did not tell me they did not have the part until I had been there 90 minutes. I should have been offered a discount for spending the entire day there.

by 2018 VOLKSWAGEN ATLAS SEL Owner on 11/11/2023Verified Service

My service experience at Wallace was great, as always. I love bringing my VW there for service. The advisors are always a pleasure to work with. Kortney was my advisor this time and she is the best! She advised me of some issues, allowed me to choose what issues to address during this appointment, and did not pressure me to have work done that wasn't urgent. I'll always bring my cars to Wallace,

by 2021 SUBARU CROSSTREK LIMITED Owner on 10/27/2023Verified Service

It's Bristol, baby!!! Pit stops are timed!!! I would like to thank coach Charity Oliver for the speedy check in! Also the pit crew for blazing wrench time... Also Dr enuf, Pepsi, butterfinger, local downtown State st. in Bristol an everyone else that came out got ready and came to work to make all this come together.... Thanks

by 2020 SUBARU ASCENT LIMITED Owner on 10/20/2023Verified Service

Charity was awesome! She had a loaner car waiting for me when I arrived and went over the plan for service in great detail so that I knew exactly what work was being performed. She called me right away when the work was completed and got me on my way quickly when I got back to the dealership.

by 2022 VOLKSWAGEN TIGUAN SEL R-LINE Owner on 10/08/2023Verified Service

They replaced & fixed my oil separation part, cracked oil pan and a timing cover. I was given a loaner car, a 2023 Subaru Outback to use while my car was being serviced. I was initially told that one part was on back order for 2 months, luckily it was only a week. Catherine was great at keeping me updated on my car and let me know when it was ready.

by 2011 SUBARU OUTBACK 3.6R LIMITED Owner on 10/05/2023Verified Service

Service Consultant Charity Oliver did an excellent job of providing information, answering questions, and making sure my car got the services it needed without trying to push for unnecessary work. She was friendly and respectful, and I would not hesitate to bring my car back to her and Wallace Subaru of Bristol.

by 2021 KIA SELTOS EX Owner on 08/09/2023Verified Service

Outstanding service. Service is started usually before the appointment and always completed before the estimated time. Staff is ALWAYS efficient, courteous and efficient so I continue driving 55 miles 1 way for service here at the Bristol location (I purchased the vehicle in Atlanta but live in NC).

by 2019 SUBARU OUTBACK 2.5I PREM/LIMITED Owner on 07/19/2023Verified Service

I was very pleased with the customer service. When I arrived for my appointment I was received in a friendly, courteous and timely manner. While my car was being serviced, I waited in a clean and comfortable lounge. The service was performed expeditiously. I would rate my experience with 5 Stars.

by 2014 SUBARU FORESTER 2.5I PREMIUM Owner on 06/03/2023Verified Service

I wish I could give them more stars because they deserve it. I have been going to Wallace for years. The services that they provide are excellent. The staff are amazing. Chris is service is always pleasant and so very helpful. Steve is great. Everyone in the service department are amazing. I will always continue to go to Wallace.

by Gary S. on 05/12/2023Verified Service

Checked in, service rep went over what was recommended, what my previous services included and what I did and did not want done. Service was conducted in reasonable time and the rep then went over all the results including brake pad wear, tire wear, condition of cabin filter, etc. Very thorough. He then walked me to my car.

by 2023 KIA SOUL LX/S Shopper on 04/12/2023Verified Purchase

We had a great experience with Curtis. He really cared about finding the perfect vehicle for us, he did not push or pressure us at all, and he really worked to present us different options that got our payments where we wanted them. We also really appreciated Charlie in finance, who we worked with as well. We would wholeheartedly recommend this location, and Curtis.

by 2017 SUBARU FORESTER 2.5I PREMIUM Owner on 04/10/2023Verified Service

Chris Stapleton was great service advisor..He went over things I needed on 60,000 mile service and cost and things needed in near future..He was friendly, helpful and very knowledgeable about answering all my questions..Definately will be returning to Wallace..Teresa Price and William Page

by 2021 SUBARU FORESTER PREMIUM Owner on 02/04/2023Verified Service

Excellent service! Wallace Subaru of Bristol has, hands down, the most thorough service in the area. Friendly staff. I buy my vehicles, in part, because of the professional service, from scheduling to finish. Thank you, Wallace. You keep me safe and on the road!

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