by 2017 FORD FOCUS SE Owner on 09/16/2026Verified Service
Didn't take as long as I thought it would. I hope the numer of mechanics is not as few as the number of Service Advisors. Wade's service bay used to be a very busy place.
That makes me worry if, and hope that, the routine work I was there for was actually done.
by Wade Ford on 09/16/2026
We appreciate you sharing the feedback. We can assure you that your vehicle was taken care of, but if you have concerns, we'd be happy to speak with you directly and go over the details of your service. I've included my direct contact below if you wish to speak further.
Thank you,
Catherine Jackson - Guest Experience Coordinator - catherinejackson@lithia.com
by 2017 FORD F150 SUPERCREW Owner on 08/15/2026Verified Service
i purchased the works package and they spent 3 hours only doing the oil change. the next week my truck has had many issues with low coolant and engine over heating. they "couldn't " even rotate my tires. personally seems like this location if full of slackers.
by Wade Ford on 08/17/2026
I'm truly sorry for the issues you've experienced following your visit, as well as the time it took to service your vehicle. This is far from the first-class, timely service we pride ourselves on. I'd like the chance to make things right here - please contact me so we can work to resolve these issues and get you confidently back on the road. Thank you, Catherine Jackson - Guest Experience Coordinator - catherinejackson@lithia.com
by 2024 FORD BRONCO SPORT BADLANDS Owner on 07/03/2026Verified Service
I made an appointment online for 10k service,arrived at the appointed time, and was seen promptly. The service advisor went over everything and estimated 90 minutes. I waited in the waiting area and the work was completed in just about exactly 90 minutes - great!
by Wade Ford on 07/06/2026
We love hearing this feedback! Thank you for choosing Wade Ford and for sharing your experience. We hope to welcome you back for any future needs!
by 2017 FORD EDGE SEL Owner on 05/16/2026Verified Service
When I made the appointment I was not told how long they would have my car. They had to call an uber to take me home. Then when I called to pick it up I was told it is not done you will need to get it tomorrow. I was already on my way there only to find it had been done and waiting for me. This department needs to have better communication between workers and customers!
by Wade Ford on 05/18/2026
We're grateful for your feedback, and we truly apologize for any inconvenience caused by the level of communication regarding your car's status. We'll look internally to see what could have caused this delay. Thank you for bringing this to our attention, and please feel free to reach out directly to discuss this further. Thank you.
Catherine Jackson - Guest Experience Coordinator - catherinejackson@lithia.com
by 2017 FORD F250 SUPER DUTY Owner on 03/19/2026Verified Service
Time to rotate and balance tires and swap winter air for summer air in my tires also adjust tire pressure to specification. All work completed in under an hour. The service Tech also put the caps back on the valve stems! Happy with Wade Ford service department.
by Wade Ford on 03/20/2026
We appreciate your positive feedback! We're delighted to hear that our team completed the work promptly and efficiently. Your satisfaction is our top priority. Thank you for choosing Wade Ford!
by 2014 FORD FUSION TITANIUM Owner on 03/14/2026Verified Service
I've been having my car serviced at Wade Ford in Smyrna for about 3 years now and have never had a bad experience. I'll never go anywhere else. And Rueben is a God sent. So happy when he's there because he's guaranteed to make sure I'm well taken care of and my needs are met.
by Wade Ford on 03/16/2026
Thank you for being such a loyal customer! It's wonderful to hear that Rueben has always made your experiences at Wade Ford smooth and enjoyable. We appreciate your support and look forward to seeing you again on your next visit!
by James S. on 02/27/2026Verified Service
No communication or consideration for the customer. Seems to just want to sell and get rid of vehicles. We was sold a bad vehicle that was patched up with tape which was discovered after taking to another Ford service shop. This should have been discovered and seen before sold.
by Wade Ford on 03/02/2026
James,
Thank you for taking the time to share this feedback. It's regrettable to hear about your experience and the level of communication you've encountered. This is not the experience we want for our valued customers, and I would like to speak with you directly to discuss this matter further. When you have a moment, please reach out to me using the contact information below.
Sincerely,
William Friddell - General Sales Manager - williamfriddell@lithia.com
by 2019 ACURA TLX Owner on 01/26/2026Verified Service
Service was excellent. There was one person working. She was so professional. She recognized waiting customers and gave us updates. I cant tell you how many times I have waited in an establishment and been ignored because they were busy. The waiting area was clean bright and comfortable. My service was done quickly.The service rep even pointed me to a place to get my emissions done since their tech wasn't in.
by Wade Ford on 01/26/2026
We couldn't ask for better feedback! Thank you for taking the time to share your 5-star experience here at Wade Ford. We'll see you next time!
by 2020 FORD ESCAPE SE Owner on 01/10/2026Verified Service
Ruben was very helpful when I was having some car issues going on. He excelled with communication and making sure things were done in a timely manner. When I was out of a car for a few days he made sure a loaner care was secured for me. Very grateful I had him in charge of my service! Will definitely book my services with him again.
by Wade Ford on 01/12/2026
We appreciate your feedback! We aim to provide stellar customer service to all our valued guests, so it's great to learn you enjoyed working with Ruben. Thank you for choosing Wade Ford. See you next time!
by 2015 FORD ESCAPE SE Owner on 12/18/2025Verified Service
I liked the free ride home while my car was being serviced. I liked the updates from Ed on my service and the heads up about my weak car battery so it could be replaced. I liked that other folks stepped up to check me out when Ed was busy with another customer.
by Wade Ford on 12/18/2025
We're delighted to hear about your excellent experience with Ed and our team, and we truly appreciate your feedback. Thanks for choosing Wade Ford, and we look forward to serving you again! Safe travels ahead!
by 2023 FORD BRONCO BASE/BIG BEND/BLAC Owner on 11/19/2025Verified Service
Ed was great! He was thorough, kind, and incredibly helpful! He knew what to recommend without pushing anything unnecessary, which was refreshing! It made me much more willing to pursue all he recommended! Everything was done in a reasonable amount of time. Highly recommend Ed as your Ford service advisor!
by Wade Ford on 11/20/2025
Thank you for choosing Wade Ford. We appreciate your positive feedback. Ed will love to learn you rated his service as five-stars. We look forward to providing excellent customer service again at your next visit!
by Carolyn E. on 11/19/2025Verified Shopper
Would not give me the special on used cars because I was coming from out of state. I was told that our price must be a good value if I were coming from another state. So they would not give me any kind of discount or sales price, even though they were offering specials on used vehicles because they had an overstock of used cars.
by Wade Ford on 11/21/2025
Carolyn,
Thank you for sharing your experience. It's regrettable to hear about the frustration this situation has caused. If you are willing, I would greatly appreciate the opportunity to speak with you directly to address your concerns. At your convenience, please reach out to me directly using the contact information below.
Thank you,
William Friddell - General Sales Manager - williamfriddell@lithia.com
by Scot M. on 10/08/2026Verified Purchase
Great carfax driver! Very professional. I would buy from carfax ! Just a few scratches that he showed me after drop off
by Wade Ford on 10/09/2026
Hi Scot, we're glad you had a professional experience with our driver. We appreciate your feedback and we hope to see you again at Wade Ford!
by 2014 FORD EDGE LIMITED Owner on 09/15/2026Verified Service
Nee service manager could not explain any of the repair process and had to ask others about every questions I ask. They were not helpful. They tried to tell me "The Works" service two weeks prior didn't include checking all the engine fluids.
by Wade Ford on 09/15/2026
Hello,
Thank you for your feedback. It's unfortunate to hear that your visit did not meet expectations. Clear communication is important to us, and we understand how frustrating it can be when questions about repairs are not answered thoroughly. We also appreciate you bringing your concerns about what was included in your recent maintenance package to our attention. I would greatly appreciate the opportunity to speak with you directly to discuss this further. At your convenience, please reach out to me using the contact information below.
Catherine Jackson - Guest Experience Coordinator - catherinejackson@lithia.com
by 2016 FORD F150 SUPERCREW Owner on 08/25/2026Verified Service
I kept calling for update but could never get anyone. Had to drive there twice then they looked at my car the 2nd time and they fixed it right and on time.
by Wade Ford on 08/26/2026
Hello,
Thank you for your feedback. We apologize for the difficulty you experienced getting updates on your vehicle. We understand how frustrating it can be to make multiple calls and visits just to get information about your service. While we regret the inconvenience you experienced, we are glad our team was able to complete the repair correctly and on time. If you would like to discuss this further, please feel free to reach out to me using the contact information below.
Catherine Jackson - Guest Experience Coordinator - catherinejackson@lithia.com
by 2017 FORD FUSION SE Owner on 08/21/2026Verified Service
My service coordinator Ed Pineda very attentive and worked very hard with the technicians to resolve the issue with my car. Thank God this dealership works with Carsheild.
by Wade Ford on 08/21/2026
Thank you for sharing your experience! We're happy to hear that Ed and the team were so helpful in resolving your car's issue. We hope to see you again at Wade Ford!
by 2016 FORD F150 Owner on 08/08/2026Verified Service
Recall service was performed and some filters and wipers were replaced, all in an appropriate amount of time
by Wade Ford on 08/10/2026
Getting the necessary work taken care of without an unnecessary wait is always a win! We're glad our team completed your recall and maintenance needs in a timely manner. Thank you for trusting Wade Ford with your F-150. Safe travels!
by 2016 FORD F150 SUPERCREW Owner on 08/06/2026Verified Service
Staff was very professional and nice. He communicated with me and arrived early with my permission. He completed the project and told me about other services. It was a great experience
by Wade Ford on 08/06/2026
Thank you for sharing your experience with our team! We appreciate your business and hope to see you again at Wade Ford.
by 2018 FORD EXPEDITION MAX LIMITED Owner on 07/21/2026Verified Service
Keisha was great. I appreciate her kindness while I waiting for my service to be completed. It was also great to be able to work in your lobby area while I waited as well.
by Wade Ford on 07/22/2026
We are happy to see you had such a great experience! Thank you for choosing Wade Ford and for sharing your feedback about Keisha and the team.
by 2023 FORD MAVERICK XL/XLT/LARIAT Owner on 07/04/2026Verified Service
My Maverick was shaking while driving. Sean diagnosed it as the CV axle. I came in the next day and the tech completed it promptly. Great people, professional service, and easy checkout. Thank you!
by Wade Ford on 07/06/2026
We're so glad Sean and the team took great care of your Maverick at Wade Ford! Thanks for your support. Drive safely!
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Service Information
8 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Wade Ford specializes in these services, in addition to many others.
Battery Service
Brake Service
Oil Change
Top Makes Serviced
Based on CARFAX Service History, Wade Ford specializes in these makes, in addition to many others.
