by 2024 VOLKSWAGEN JETTA SEL Owner on 07/23/2026Verified Service
Service Department is very welcoming and while I was waiting they kept me informed of the progress of what was being done. The waiting area is very clean and comfortable, with areas to use your computer. Also have an area with complimentary coffee, water and snacks. Been with This Dealership for 17 years.
by Volkswagen of South Charlotte on 07/23/2026
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2025 VOLKSWAGEN ATLAS CROSS SPORT SE Shopper on 04/06/2026Verified Purchase
I had a great experience buying my car at Volkswagen of South Charlotte. They were very responsive and able to answer all of my questions. When it was time to purchase the vehicle, they made it quick and painless! Sean was incredibly helpful throughout the entire process.
by Volkswagen of South Charlotte on 04/07/2026
Hi, thank you for your great feedback! Our team here at Volkswagen of South Charlotte sets a high standard of excellent customer service and we're glad to hear your experience reflected this! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!
by James A. on 03/28/2026Verified Service
Would not recommend, time was reserved for a key program for vehicle set in the morning and didn't receive any communication between dealer and myself. A simple job took 8 hours and that was with planned ahead reservation, go somewhere else if you want your time and money to be valued.
by Volkswagen of South Charlotte on 03/30/2026
James, thank you for bringing this to our attention. We're very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact our Service Manager, John Schmidt, at (704) 991-7401 to share more details about your visit so we can make things right.
by 2010 VOLKSWAGEN EOS TURBO/KOMFORT Owner on 01/17/2026Verified Service
I had no leak prior to service. Gotvhome andbnotice a lot of oil on mybgarage floor. They overfilled my oil. Took it back and had to replace oil pan and plug was stripped. They paid for part but i had to pay almost $500 for labor that was not my fault. I've been taking my EOS there since 2010 with no issue but am rethinking what my next car will be. . .
by Volkswagen of South Charlotte on 01/18/2026
Hi, whenever we learn that someone had anything less than the very best car buying or service experience ever here at Volkswagen of South Charlotte we want to know why and more importantly, what we can do to make it up to you. That's why we invite you to contact the manager's office directly so we can address your concerns and rectify the situation to ensure that you get exactly what you want.
by 2024 VOLKSWAGEN ATLAS SEL PREMIUM R-LINE Owner on 01/13/2026Verified Service
Great service experience! I came in for a factory recall, oil change and tire rotation. They also replaced my key-fob battery. The service shop was clear on the serving time and provided timely updates. Service was completed earlier than estimated. The team was very friendly. I look forward to coming back!
by Volkswagen of South Charlotte on 01/14/2026
Hi, we're glad to hear our staff took such great care of you! Here at Volkswagen of South Charlotte we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
by 2016 VOLKSWAGEN JETTA S Owner on 01/10/2026Verified Service
Came in for recall item and tried to force me to buy a better since it was low. I preferred them to change battery to test recall item again but they wanted me to purchase a battery first. Audi's customer service is far superior even though VW is a sister company.
by Volkswagen of South Charlotte on 01/12/2026
Hi, thank you for bringing this to our attention. We're very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact our Service Manager, John Schmidt, at (704) 991-7401 to share more details about your visit so we can make things right.
by 2025 VOLKSWAGEN TIGUAN SE R-LINE BLACK Owner on 12/28/2025Verified Service
David Morrison greeted me to discuss my visit. It was almost time for my first 10k service. I was still having issues intermittently with my drive sensors. It took a little longer than normal but when my Tiguan was finished I felt comfortable it was done right,
by Volkswagen of South Charlotte on 12/29/2025
Hi, thank you for taking the time to leave us your honest feedback. If you'd be willing to provide more feedback, please reach out to our Service Manager, John Schmidt, at (704) 991-7401 so we can assist you further.
by 2025 VOLKSWAGEN ID.4 PRO S Owner on 11/30/2025Verified Service
First time that I was greeted when arrived, asked for the appointment reason and finally got me an advisor. Never had that pleasant experience in your dealer. It was an improvement. Previously I had very bad, unpleasant experiences.Hope you keep a better customer experience performance.
by Volkswagen of South Charlotte on 12/01/2025
Hi, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2024 VOLKSWAGEN TIGUAN SEL R-LINE BLACK Owner on 11/29/2025Verified Service
Service team is always great! I took my car in for routine maintenance and the recall. They updated the software but did not calibrate the camera, as stated on my invoice, and my camera did not work the other day when I put my car in reverse! That was what the recall was supposed to correct! I am not happy about having to go back after spending 3 hours of my day there to have something corrected that is obviously still broken!
by Volkswagen of South Charlotte on 11/30/2025
Hi, thank you for bringing this to our attention. We're very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (704) 991-7401 to share more details about your visit so we can make things right.
by 2013 VOLKSWAGEN JETTA BASE/S Owner on 11/12/2025Verified Service
Went in for ABS light and state inspection. After diagnosis they informed that the part needed was a $4100 ABS controller, for a car that is worth $3800. I declined repair, but they went ahead and charged me for the Failed state inspection knowing it would fail. Cheap shot to make an extra $20
by Volkswagen of South Charlotte on 11/12/2025
Hello, we regret that your recent experience at Volkswagen of South Charlotte fell beneath your standards. We have some high standards for ourselves but apparently, this time we fell short. We assure you that if you give us another opportunity to serve you that you will have the same great experience our other customers do. If you'd be willing, please contact our Manager at (704) 991-7401. We want to work to make this right and to ensure that your next visit with us provides more positive results. We look forward to hearing from you soon.
by 2017 VOLKSWAGEN GTI S/SE/AUTOBAHN/SPORT Owner on 10/12/2025Verified Service
Overall experience is average. Had to ask multiple times to apply discount, unable to get car washed due to wash repairs, price to repair is higher than industry average for this model, no notes made regarding oil levels, replacement or topping off of oil, "miscellaneous/other" shop parts cost seems like additional margin on top of existing cost - unable to confirm what service was needed to justify cost.
by Volkswagen of South Charlotte on 10/13/2025
Hi, thank you for bringing this to our attention. We're very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact our Service Manager, John Schmidt, at (704) 991-7401 to share more details about your visit so we can make things right.
by Tewanna B. on 09/27/2025Verified Service
Al Condray is simply the best! He is professional and consistent. He always demonstrates integrity, transparency, and communicates effectively. You can count on him to deliver excellence and act with a sense of urgency. You never have to wonder what's happening because he will keep you in the loop.
by Volkswagen of South Charlotte on 09/29/2025
Hi Tewanna, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2023 VOLKSWAGEN ID.4 PRO S Shopper on 08/18/2026Verified Purchase
Sean and David made the whole experience extremely easy. They were helpful and not pushy. The pricing was fair and overall, I feel like I got great value.
by Volkswagen of South Charlotte on 08/19/2026
Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2026 VOLKSWAGEN ATLAS SEL PREMIUM R-LINE Shopper on 07/23/2026Verified Purchase
VW of South Charlotte always takes the best care of their customers! Anytime an issue arises, they are on top of it.
by Volkswagen of South Charlotte on 07/24/2026
Hi, thank you so much for your kind words about your experience here at Volkswagen of South Charlotte. We try every day to satisfy our customers and it's always nice to know when we succeed.
by 2020 VOLKSWAGEN TIGUAN SE/SEL 4MOTION Owner on 07/03/2026Verified Service
The CS is always grand from David Morrison..he has shown nothing but patience with me since purchasing this vehicle. I'm still learning.
by Volkswagen of South Charlotte on 07/04/2026
Hi, we're happy you found our staff to be so supportive during your experience here at Volkswagen of South Charlotte. We are always more than happy to assist you if anything else comes up. Take care!
by 2017 VOLKSWAGEN TIGUAN WOLFSBURG Owner on 06/25/2026Verified Service
Mason is professional and experienced. He addressed the additional issues I was concerned about and provided quotes and documentation. Thanks, Mason!!
by Volkswagen of South Charlotte on 06/26/2026
Hi, we're glad to hear our staff took such great care of you! Here at Volkswagen of South Charlotte we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
by 2026 VOLKSWAGEN TIGUAN SE R-LINE BLACK Shopper on 06/24/2026Verified Purchase
Service and sales were excellent! I just bought a new Tiguan and had a great experience. I had one thing fixed and the service was amazing!
by Volkswagen of South Charlotte on 06/25/2026
Hi, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!
by 2023 VOLKSWAGEN ID.4 PRO S Shopper on 05/22/2026Verified Purchase
Great customer service! They made our purchasing car transactions go smooth. If we need to purchase another vehicle, we'll definitely come back.
by Volkswagen of South Charlotte on 05/23/2026
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
by 2025 VOLKSWAGEN ATLAS SE Shopper on 05/16/2026Verified Purchase
Moe Elborno was a great salesperson. He was patient and answered all our questions. David Feingold was also professional and stayed late to complete our paperwork.
by Volkswagen of South Charlotte on 05/17/2026
Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Volkswagen of South Charlotte and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
by 2022 VOLKSWAGEN TIGUAN SE Owner on 05/15/2026Verified Service
Al Condrey is the man! I literally drive from Huntersville to South Charlotte for any service because it's guaranteed top notch!
by Volkswagen of South Charlotte on 05/16/2026
Hi, thank you for your review! We're happy to hear that you trust Al and our team for top-notch service. Your support means the world to us, and we look forward to continuing to provide you with reliable, high-quality service in the future!
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16,767 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Volkswagen of South Charlotte specializes in these services, in addition to many others.
Auto Maintenance
Exhaust & Muffler Service
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Volkswagen of South Charlotte specializes in these makes, in addition to many others.
What do verified customers think about Volkswagen of South Charlotte in Charlotte, NC?
Verified customers who visit Volkswagen of South Charlotte in Charlotte, NC rate this business 4.7 out of 5 stars, with 1,446 reviews. 16,767 customers favorited this location.
How can I contact Volkswagen of South Charlotte in Charlotte, NC?
To reach the sales team at Volkswagen of South Charlotte in Charlotte, NC, call (704) 452-4510. To reach the service department, call (704) 520-4948
How can I schedule a service appointment with Volkswagen of South Charlotte in Charlotte, NC?
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