by 2024 TOYOTA TUNDRA CREWMAX SR/CREWMAX Owner on 10/10/2024Verified Service
Terrible
The service department wrecked the truck by hitting another car. Truck is at body shop with no known date of when it will be completed. Have left a couple messages for upper management and the general manager and no return calls. Unbelievable how poor the customer service has been. Still trying to get answers 2.5 weeks later.
by Village Pointe Toyota on 10/17/2024
We sincerely apologize for the unfortunate experience you've had with our service department. Despite your comments, our records show that we have been in contact with you about your vehicle every day.
Please contact our Service Director, Barry Dillon, directly at 402-800-1152, so we can address any additional concerns immediately and provide a resolution. Thank you for bringing this to our attention, and we appreciate your patience.
by 2021 TOYOTA RAV4 XLE PREMIUM Owner on 09/15/2024Verified Service
Didn't register warranty that was purchased from this dealer. Took more than one trip and several different people to sort out why the work was not under the warranty. When the repair was finally covered and completed did not notify me of completion. Did not wash car either.
by Village Pointe Toyota on 09/23/2024
Thank you for sharing your recent experience at Village Pointe Toyota. We sincerely apologize for the inconvenience and frustration caused by the warranty registration issue and the lack of communication regarding the repair completion. Our goal is to provide exceptional service to every customer. To ensure that we can address your concerns promptly and effectively, please reach out to our Service Director, Barry Dillon, at 402-800-1152. We value your feedback and appreciate the opportunity to make things right.
by 2016 NISSAN MURANO S/SL/SV/PLATINUM Owner on 08/23/2024Verified Service
We would recommend anyone who wants a seamless venture in purchasing a new car to definitely visit the Village Pointe Toyota dealer. They have gone above and beyond with professionalism and accommodating are requests. If we decide to ever purchase another vehicle, we will definitely go back.
by Village Pointe Toyota on 08/28/2024
Thank you for your kind words about your experience at Village Point Toyota! We're thrilled to hear that our team exceeded your expectations and made your car-buying process seamless. Our goal is to provide exceptional customer service, and we're glad we could make your experience positive. We look forward to serving you again in the future.
by 2019 TOYOTA 4RUNNER SR5/LTD/TRD/PREM Owner on 08/10/2024Verified Service
I was told there was a free tire rotation with my service. One of my tires had been deflating. I told the service tech this and he said they would check the tire and patch if necessary. The service was good and people were friendly. I paid for the service and thought all was taken care of. However, my tire continues to deflate and it appears it was NEVER rotated since the tire is in the exact same place.
by Village Point Toyota on 08/19/2024
Thank you for your feedback. We apologize that your tire issue wasn't resolved as expected. We value your business and want to make things right. To investigate this further and provide a resolution, please contact our Service Director, Barry Dillon, at 402-800-1152. We appreciate your understanding.
by 2019 TOYOTA TUNDRA CREWMAX LIMITED Owner on 07/12/2024Verified Service
Literally let me drive away in an unsafe truck. Wanted me to sign a waiver. More concerned about their liability than my safety. Barry, service manager, is awful for returning calls. I had to call his boss in order to get a response. Save your time and money. Avoid Village Pointe Toyota.
by Village Point Toyota on 07/22/2024
Thank you for sharing your experience. We deeply regret to hear about the issues you encountered and take your safety concerns very seriously. Please contact John Foster at 402-983-9652 to discuss this matter further. We apologize for any inconvenience and hope to resolve this issue to your satisfaction.
by 2024 TOYOTA CAMRY XSE Shopper on 06/13/2024Verified Purchase
The people were all so friendly. I didnt have to wait hours for one person to get numbers from another person,.... Creighton, my sales man was so helpful and I definitely would go back plus I've told my friends that are looking also
Best car buying experience ever!
by 2019 TOYOTA HIGHLANDER SE/XLE Owner on 01/20/2024Verified Service
The worst customer service. Had an appointment and when I showed up they told me it would be 1.5 hours before my car would even get looked at. Then had to take it in again for the actual repair. Dropped it off the night prior. Called at 11 and they said no one had looked in the overnight drop box. My appt was at 7:15AM and no one thought to call and ask where my car was. I will find another Toyota dealership to go to in the future.
by Village Point Toyota on 01/22/2024
Hi there, we're sorry to hear about your experience. We apologize for the wait and the miscommunication regarding your car. We strive to provide excellent customer service and we appreciate your feedback. At your earliest convenience, please contact Service Director, Brandon Horton at 402-800-1152.
by 2024 TOYOTA GRAND HIGHLANDER XLE/LIMI Shopper on 01/12/2024Verified Purchase
Made it clear that their sales numbers in the short term were more important than finding the right car for their clients. Did not work well in making a good situation for their clients and stuck us in an unfortunate situation. There are multiple other Toyota's in the area, try those ones. We had better experiences elsewhere.
by Village Pointe Toyota on 01/15/2024
We're sorry to hear about your experience. We strive to prioritize customer satisfaction and regret any inconvenience caused. We appreciate your feedback and will use it to improve our services. We hope you give us another chance in the future. At your earliest convenience, please contact General Manager, Terry Zimmerman at 402-983-9652.
by 2019 CHEVROLET SILVERADO K1500 RST Shopper on 01/11/2024Verified Purchase
My salesperson was Jessica Jones. She made the buying process too easy. She was quick to respond with any questions I had about the vehicle. I was looking at another vehicle elsewhere. It was her professionalism and transparency that made my decision to pick Toyota to purchase my vehicle through. Thanks Jessica Jones for making my car buying experience a breeze!
by Village Pointe Toyota on 01/22/2024
Hi there,
Thank you for your review. We are happy to hear Jessica provided you with excellent service. We strive to provide professionalism and transparency like hers in all that we do. Please visit us again for all of your auto needs. Enjoy your purchase!
by 2018 TOYOTA RAV4 HV LE/LE PLUS/XLE Owner on 12/27/2023Verified Service
This place is 25 miles from where I live. By the time I got home I had a email from them saying I needed a all wheel alignment(which is part of the 45,000 mile check)now they want me to bring it back. Well, there is another Toyota dealer 8 miles from me in Bellevue Ne, Corwin Toyota. I will now be going there for all my maintenance work.
by Village Pointe Toyota on 12/29/2023
Hi there, thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the distance and communication. We appreciate your loyalty. If you have any further concerns, please feel free to reach out.
by 2021 TOYOTA HIGHLANDER HYBRID XLE Owner on 12/23/2023Verified Service
Friendly personnel, but unable to execute. Promised hour to 1 1/2 hours for oil change and tire rotation while waiting. Took 2 1/2 hours, with no communication from staff about the delay. Car wash rack backed up, so included free car wash not provided.
by Village Pointe Toyota on 12/27/2023
Thank you for your feedback. We apologize for the delay in completing your oil change and tire rotation. We understand the frustration that can occur when expectations are not met. We appreciate your patience and will work on improving our communication in the future.
by 2019 TOYOTA HIGHLANDER SE/XLE Owner on 11/20/2023Verified Service
This experience was fine. The shuttle driver was very nice. This oil change had to be rescheduled multiple times because when I had previous appointments, they overbooked and said it would take multiple hours. So, even though I had an appt, and had taken time off work to get the car there, I couldn't get the oil change done because it would have taken too. long.
by Village Pointe Toyota on 11/22/2023
Thank you for your feedback. We apologize for the inconvenience caused by the rescheduling and wait time for your oil change. We appreciate your patience and will work on improving our scheduling process to ensure a smoother experience in the future. At your earliest convenience, please contact Service Director, Brandon Horton at 402-800-1152.
by 2018 HONDA CR-V EX Owner on 11/16/2023Verified Service
It was great! Check-in was very organized and they stuck to the time that was promised. I told them I had just purchased the car 4 months ago so should not be charged for the fix. They fastened the corner piece of the bumper that was hanging down slightly. I did not catch this when I purchased the car. Thank you Toyota, you made your customer happy!
by 2021 TOYOTA RAV4 LTD Owner on 10/24/2023Verified Service
They always call me to schedule my service. But this time they dropped the ball ( I wonder if it was on purpose??) They did not call me in time for the tire rotation & I had to pay for it! And it was only a short time in miles. Disappointed. Also 2nd time no car wash.
by Lauren W. on 10/26/2023
We are truly sorry to hear about your negative service experience. Providing top-notch service to our customers is our utmost priority, and we regret that we fell short of your expectations on this occasion.
Your feedback is invaluable, and we take it seriously. We will investigate the issues you've raised to ensure they are addressed promptly and that such problems do not recur in the future.
by 2013 TOYOTA RAV4 LTD Owner on 10/16/2023Verified Service
Service was excellent! Price was way too high. Plus I was charged for stuff I didn't ask for!!!!!!!!!!!!!! When your service writer is on commission and your mechanics are on commission the customer gets screwed. I'm a stock holder and I won't be back.
by Lauren W. on 10/20/2023
Thank you so much for taking the time to share your positive review with us! We greatly appreciate your kind words and feedback. Our team works hard to provide top-notch service, and it's truly rewarding to know that we've met your expectations.
Your satisfaction is our ultimate goal, and we're delighted that you had a great experience with us. If you have any more feedback or if there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We're here to assist you with all of your automotive needs.
by 1998 CHEVROLET CAMARO Z28 Owner on 09/22/2023Verified Service
Horrible service....didn't make an effort to truly see if the wheels fit. Barry the service manager was so far from professional as well. Will NEVER do business with Village Pointe again without some sort of plan to improve. Everyone on the management team at VP Toyota thinks they are above everyone else as well. Warren Buffet would be proud of that team I am certain. Really disappointed in how we were treated.
by Lauren W. on 09/26/2023
We apologize for the lack of communication you experienced during your service visit. Effective communication is a fundamental aspect of our commitment to customer satisfaction, and it's clear that we fell short in this regard during your recent visit.
To improve our service and address your concerns, we kindly request more details about your specific experience, such as the nature of your service, the communication issues you encountered, and any other relevant information. This will help us investigate the matter thoroughly and take corrective actions to ensure this doesn't happen again in the future. At your earliest convenience, please contact Service Director, Brandon Horton at 402-800-1152.
by 2021 TOYOTA RAV4 XLE/XLE PREMIUM Shopper on 09/18/2023Verified Purchase
We purchased a 21 Rav4 from them with a broken windshield. They said they would pay for it to get fixed so with left that day with it. We asked them how long before the check arrives for us to fix it. They said it typically takes a week. It has been 2 weeks no check. When we contacted our sale rep George we get no response.
Also they couldn't get our back license plate off of the car we traded I'm, so we're waiting on that too.
by Lauren W. on 09/26/2023
We apologize for the lack of communication you experienced during your service visit. Effective communication is a fundamental aspect of our commitment to customer satisfaction, and it's clear that we fell short in this regard during your recent visit.
To improve our service and address your concerns, we kindly request more details about your specific experience, such as the nature of your service, the communication issues you encountered, and any other relevant information. This will help us investigate the matter thoroughly and take corrective actions to ensure this doesn't happen again in the future. At your earliest convenience, please contact Service Director, Brandon Horton at 402-800-1152.
by 2017 TOYOTA RAV4 LIMITED/SE/PLATINUM Owner on 07/16/2023Verified Service
As I drove out of the garage I noticed my car was still dirty. When I returned I was told the carwash was down and I could return for that service. After spending $1700 I was quite disappointed and feel I should have been advised before leaving that the carwash was down.
by Lauren W. on 09/26/2023
Thank you so much for your positive review! We are always happy to assist. Please don't hesitate to reach out if you need anything else at all!
by 2008 TOYOTA RAV4 LTD Owner on 06/09/2023Verified Service
I talked to One service advisor with calling me a price of $215 for serpentine belt with Tax and come back a few days later and it went up five dollars and the service advisor I talk to at the time asked me how much he had quoted me on the price and I told him and still went up
by 2012 TOYOTA COROLLA BASE/S/LE Owner on 06/02/2023Verified Service
OK my recent trip was to get a serpentine belt put on my RAV for now I was quoted a price of $212 by the service advisor I talked to when I left that was performing service on another vehicle I get back and the price has changed I dont know if thats due to shop changes or what but I would appreciate if they quote me a price that they will stick to it
