by 2018 TOYOTA CAMRY XSE Owner on 10/28/2025Verified Service
Excellent and fast services , awesome customer experience Cheyenne always treats us with respect and professionalism. Thank you .
by Village Cadillac Toyota on 10/29/2025
Thank you for your positive review! Offering quality and efficient service is so important to us, and we are glad that Cheyenne provided you with nothing less. We hope to see you again the next time you are in need of automotive service.
by 2023 TOYOTA RAV4 LE Owner on 10/24/2025Verified Service
George did an outstanding job of getting my vehicle in for service even though I did not have an appointment. One of my tires blew out the day before.
by Vilage Cadillac Toyota on 10/27/2025
We appreciate your positive review! Your safety and satisfaction are our utmost priorities, and we are glad that our team got your automotive needs swiftly resolved. Take care.
by 2025 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 10/23/2025Verified Service
I like the prompt courteous service.
Their reception area was good. They had cookies and coffee. Regards, Dan Tanzosh.
by Vilage Cadillac Toyota on 10/23/2025
Thank you for sharing your positive experience with us. We are so glad that our team provided you with quality and efficient service and ensured your experience with us was 5-stars. Please do not hesitate to let us know if there is ever anything more that we may help you with.
by 2025 TOYOTA CROWN SIGNIA XLE/LIMITED Owner on 10/21/2025Verified Service
They went over the car,only had just over 2 thousand miles. Said couldn't explain why the infomercial head went dark and stayed that way until the car came home and was shut off.
by Scott Ketchum on 10/23/2025
Thank you for trusting us with your vehicle. We did our best to duplicate the issue and thoroughly scanned the vehicle, but unfortunately, no issues were apparent. We've asked that if this occurs again, a quick video would be very helpful so we can see exactly what's happening and get it resolved for you.
Please keep us posted.
Thank you,
Scott Ketchum,
Service Manager
by 2025 TOYOTA RAV4 XSE Owner on 10/21/2025Verified Service
Village Toyota has a great service department I was in and out within an hour. They have a great snack bar, free and free coffee and tea.
by Vilage Toyota on 10/21/2025
Thank you for your positive review! We are glad that our team provided you with a quick and efficient service experience. We wish you safe travels and hope to see you again the next time your vehicle is ready for service.
by 2025 TOYOTA CAMRY XSE/XLE/LE/SE Owner on 10/21/2025Verified Service
Went in for my 5000 mile service and an oil change. Village had me in and out in about an hour and 20 min.
by Vilage Cadillac Toyota on 10/21/2025
We are so glad that our team got your automotive needs swiftly resolved. It is our pleasure to assist you in any way possible. Thank you and safe travels!
by 2018 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 10/20/2025Verified Service
Their service is excellent. Prices are expensive. Not a fan of being charged an extra 3% to the bill unless I pay with cash or a debit card.
by Scott Ketchum on 10/24/2025
Thank you for your sharing your comments. We're glad you enjoyed the service.
We're sorry to hear of your disappointment regarding the credit card processing fee. The next time you come in for service. we can discuss this with you to see if their is an alternative payment method. Thank you.
by 2011 TOYOTA CAMRY/SE/LE/XLE Owner on 10/17/2025Verified Service
I have been using Village Toyota for almost 25 years and they continue to provide excellent service. My service advisor, Louis Delmar, has provided me with great service.
by Village Cadillac Toyota on 10/20/2025
Thank you for your amazing review! We are honored that you have continuously confided in us with your automotive needs over the past 25 years and we are glad that Louis and the team consistently take great care of you. Safe travels!
by 2025 TOYOTA TACOMA DOUBLE CAB/SR5/TRD Owner on 10/17/2025Verified Service
Unable to replicate door latch issue despite door latch issue being present when vehicle was presented to service. 3 or 4 valets witnessed this as well as originating salesperson, however, no service technician was present.
by Scott Ketchum on 10/24/2025
Thank you for your feedback . We are sorry to hear that the issue with the door latches has not been fixed. We would like to speak to you to see how this can be resolved. Please contact us at the dealerhsip and ask for our Service Manager, Scott Ketchum.
by David D. on 10/16/2025Verified Service
Quickly diagnosed the problem and outlined repair.
Repair was completed in timely manner and recommendations for other soon needed maintenance were discussed.
Scott was a pleasure to work with, as were all in the Service Department.
Thank you
by Village Cadillac Toyota on 10/17/2025
Thank you for your 5-star rating! We are glad that Scott got your automotive needs swiftly resolved. Please do not hesitate to give us a call if you ever have any further questions or concerns.
by 2022 TOYOTA TACOMA DBL CAB/SR/SR5/TRD Owner on 10/14/2025Verified Service
Service was prompt and professional. Anna Psihas helped direct me to who I needed to see and made it very smooth for me. Thank you to all your service people!
by Village Cadillac Toyota on 10/16/2025
Thank you for your kind review! We are glad that Anna provided you with 5-star service and ensured your experience with us was as smooth as possible. Take care!
by 2018 TOYOTA CAMRY XSE/XLE Owner on 10/09/2025Verified Service
Everything was done. The battery needed replacement and that means the RCD needed to be reset. This was done without me even having to ask.
by Village Cadillac Toyota on 10/09/2025
We are so glad that our team took great care of you and your automotive needs. Thank you for your 5-star rating! If there is ever anything more that we may help you with, please do not hesitate to reach out.
by 2023 TOYOTA HIGHLANDER L/LE/XLE/LIMIT Shopper on 10/06/2025Verified Purchase
They seemed to be transparent. There was no high pressure sales, which would have made us walk out the door. It was basically a pleasant experience.
by Village Cadillac Toyota on 10/08/2025
Thank you for your positive review! It is always our goal to ensure our guests are satisfied with their visit, and we are glad that our team took great care of you. Congratulations on your new vehicle! Please do not hesitate to let us know if there is ever anything more that we may help you with.
by 2025 TOYOTA 4RUNNER SR5/LIMITED/TRD S Owner on 10/06/2025Verified Service
Cheyanne and Devoe are awesome!!!!!!! Thank you both for another wonderful experience!!! You guys are the best!!!
by Village Cadillac Toyota on 10/08/2025
Thank you for your 5-star rating! We are happy to hear that Cheyenne and Devoe provided you with a top-notch service. It is our pleasure to assist you in any way possible.
by 2019 CADILLAC XT5 PREMIUM LUXURY Owner on 10/06/2025Verified Service
Jenn is my Service Advisor and she is wonderful.
She lets me know all that needs to be done and what will be done.
She always has time to answer my questions and truly takes the time to see how I'm doing while I'm there.
by Village Cadillac Toyota on 10/08/2025
Thank you for your 5-star rating! We are so glad that Jenn consistently takes great care of you and your automotive needs. Please do not hesitate to give us a call if you ever have any further questions or concerns.
by 2013 TOYOTA TACOMA Owner on 10/05/2025Verified Service
Excellent customer service by Cheyenne. The video by the service tech from under the truck was very helpful in explaining the issues.
by Village Toyota on 10/07/2025
Transparency is important to us because we wish to establish trust with our customers in hopes to reassure them that we have their safety and satisfaction in mind. Thank you for this 5 star rating for Cheyenne, please visit us anytime!
by 2018 CADILLAC XT5 LUXURY Owner on 10/04/2025Verified Service
Service rep was very professional as well as helpful. Provided me with a complementary loaner as I dropped the car off in the late afternoon.
by Village Toyota on 10/07/2025
You have our gratitude for giving these 5 stars to your service rep that was professional and helpful. We are glad you enjoyed our complimentary loaner car and hope our accommodations and helpful staff encourage you to visit us anytime you need automotive care.
by 2025 TOYOTA SIENNA XLE/AUTONO-MASS Owner on 10/04/2025Verified Service
Worst service department in the country!! Inept and inadequate service advisors, not only will they not fix your warranty problem. They will argue, and make the issue worse.
by Joe Petrillo on 10/07/2025
Thank you for shariing your comments. I do apologize that you did not have a good experience during your visit. I'd welcome an opportunity to learn more and see if we can assist you. Please contact me at 352-503-0565 at your convenience.
Sincerely,
Joe Petrillo
General Manager
Village Toyota
by 2007 TOYOTA TUNDRA CREWMAX LIMITED Owner on 10/03/2025Verified Service
The employees are only nice when they think you are shopping for a new vehicle otherwise. They pass by and never speak to you.
by Village Toyota on 10/07/2025
Your feedback is valuable to us so we thank you for taking the time to write to us. We hope we can have an opportunity to have our friendly staff welcome you back to our warm environment, it would be our pleasure to be able to serve you again.
by 2016 TOYOTA RAV4 HV LIMITED Shopper on 09/29/2025Verified Purchase
Efficient. Direct. Solved my transportation problem. We agreed that further repairs of my 2007 Prius would be poor judgment (after 325,000 miles), so they gave me a good deal on a new ride, a 2016 RAV4. I'm pleased.
by Village Cadillac Toyota on 09/29/2025
Congratulations on your new RAV4! Your safety and satisfaction are our utmost priorities, and we are glad that our team took great care of you. It is our pleasure to assist you in any way possible. Thank you and safe travels!
