They could not diagnose the problem and gave us possible solutions that were quoted at $11,000 with a 50/50 chance of solving the problem. They spent less than 15 minutes with the van. The charge for this "service" was $180.00. I will never go back. If you need service find another dealer. This service department is no good.
by Victory Nissan of Dickson on 08/22/2025
So happy that you had a good experience with our wonderful service department! Thank you for taking time out of your day to leave us a review!
by 2017 NISSAN SENTRA S/SV/SR/SL Owner on 07/26/2023Verified Service
Service Managers and Service Technicians are knowledgeable, professionally friendly and insure the customer's understanding of service required and any issue identified. They are patient and polite to guarantee customer's satisfaction. I have been pleased with and comfortable with the car care and Service department's work and personnel interactions. I recommend them without reservation.
by Victory Nissan of Dickson on 08/22/2025
So happy that you had a good experience with our wonderful service department! Thank you for taking time out of your day to leave us a review!
by 2019 CHEVROLET EQUINOX LT Owner on 06/08/2023Verified Service
I just bought my radio and it keeps going out and the check engine light turned on and they said they couldn't check codes cuz it's a Chevy and they have to make an apt with the Chevy dealership and would get back to me. That was maybe a week and a half ago and I still haven't heard anything.
by Victory Nissan of Dickson on 08/22/2025
So happy that you had a good experience with our wonderful service department! Thank you for taking time out of your day to leave us a review!
by 2019 NISSAN PATHFINDER S/SL/SV Owner on 12/31/2022Verified Service
Even with an appointment I waited over a hour before they even took my car in the garage. Also 99% sure they did not rotate my tires like they were supposed to. They were also supposed to vacuum the driver and passenger sides along with washing my car. Neither happened
by Victory Nissan of Dickson on 08/22/2025
Thank you for leaving a review! We really appreciate it! We are overjoyed that you enjoyed your time with our wonderful team! Looking forward to seeing you at the store again!
by 2015 NISSAN VERSA NOTE S/SPLUS/SV/SL Owner on 08/15/2022Verified Service
Car has issues with batteries. Purchased new 2015. Miles 56k. On 3rd battery. One under warranty. The folks at Victory tested car charging system. Clear. Gave me a break on battery purchase.
Still dont understand.
Not dealership. Nissan corp. is problem.
by Victory Nissan of Dickson on 08/22/2025
Thank you for leaving a review! We really appreciate it! We are overjoyed that you enjoyed your time with our wonderful team! Looking forward to seeing you at the store again!
by 2018 NISSAN TITAN S Owner on 01/09/2022Verified Service
Always awesome! The only thing that was troublesome was I was told several times over the past few years that appointments werent necessary. Just drive in. Now they ask for appointments. Not a big issue but worth saying.
They are always so helpful and personable. Thank you
by Kayla Heggie on 01/10/2022
Thanks so much for the feedback. We are trying to schedule appointments as often as possible to try to maintain the flow of traffic, and ensure that you receive excellent service at each visit. We look forward to seeing you again soon!
by 2018 NISSAN ROGUE S/SL/SV Owner on 08/07/2019Verified Service
I expected that the vehicle would be cleaned and fuel filled. I was supposed to receive the "Internet Discount" but noticed when I got home that the actual price financed was not the internet price and was $1000 higher. We were going to return and get my spouse a new vehicle next week but not so sure that we will buy from here again.
by Victory Nissan of Dickson on 08/22/2025
Thank you for leaving a review! We really appreciate it! We are overjoyed that you enjoyed your time with our wonderful team! Looking forward to seeing you at the store again!
by 2013 NISSAN ROGUE S/SV Owner on 09/15/2018Verified Service
Worst Nissan dealership I ever draled with. They made a fault and fake diagnosis and charged me for unnecessary reasons. Please I firmly advise whoever has in thoughts to take his/her vehicle there should never dream of doing so... It's a crook and bad dealership with very awful services..
by Victory Nissan of Dickson on 08/22/2025
Thank you for leaving a review! We really appreciate it! We are overjoyed that you enjoyed your time with our wonderful team! Looking forward to seeing you at the store again!
by 2013 CHRYSLER 200 TOURING Owner on 07/13/2018Verified Service
The car seemed to be rigged for selling. All sorts of noises began to come from behind the dashboard. This all happened within two weeks time. I told them they thought I was an old lady with no common sense and they were trying to take advantage of me. I returned it to them and they paid it off. I got a better deal on a brand new Nissan Versa.
by Victory Nissan of Dickson on 08/22/2025
Thank you for leaving a review! We really appreciate it! We are overjoyed that you enjoyed your time with our wonderful team! Looking forward to seeing you at the store again!
by 2013 NISSAN PATHFINDER S/SV/SL/PLATNU Owner on 03/15/2018Verified Service
Everyone was very pleasant, especially David. We needed the power seat motor replace & it was installed in about 2 hours. I had to ask for a completed work order though, as none was offered. We had prepaid the work last week, as requested, and gotten a receipt then. I like to keep a complete file though and wanted something to show the work was completed.
by Victory Nissan of Dickson on 08/22/2025
So happy that you enjoyed your time with our friendly service department! Thank you for leaving a review!
by 2015 NISSAN VERSA NOTE S/SPLUS/SV/SL Owner on 08/31/2017Verified Service
I went to Victory Nissan West in Dickson, TN for my free oil change and tire rotation. They got the work done faster than I anticipated. They even washed my car. I highly recommend Victory Nissan West for buying your next car and for service on your car.
by Victory Nissan of Dickson on 08/22/2025
Thank you for leaving a review! We really appreciate it! We are overjoyed that you enjoyed your time with our wonderful team! Looking forward to seeing you at the store again!
by 2016 NISSAN ROGUE S/SL/SV Owner on 04/01/2017Verified Service
Victory Nissan service was professional courteous and timely as they completed our oil change and they offered a courtesy vehicle if we needed, which we didn't. They offered coffee water and snacks while we waited. That was a nice bonus. They are super nice and really concerned about our car and our comfort and any inconvenience we may be put through.
by Victory Nissan of Dickson on 08/22/2025
Thank you for leaving a review! We really appreciate it! We are overjoyed that you enjoyed your time with our wonderful team! Looking forward to seeing you at the store again!
by 2014 NISSAN VERSA S/S PLUS/SV/SL Owner on 12/23/2015Verified Service
As always great service from the people at Victory Nissan. The service department truly works hard to get your car in and out in a timely manner. And you are always made aware of any thing that is going on with your vehicle. Keep up the great customer service.
by Victory Nissan of Dickson on 08/22/2025
Overjoyed that you enjoyed our professional and friendly service team! We hope that you will continue to come to Victory Nissan of Dickson!
by 2014 NISSAN VERSA S/S PLUS/SV/SL Owner on 09/05/2015Verified Service
I'm always very satisfied with the service that I receive at Victory Nissan of Dickson TN. The folks there are so nice and friendly and they go beyond to make you feel comfortable and welcomed. The appointment scheduling is always so great and convenient and very prompt to get your vehicle done. Thanks to our friends at Victory Nissan for always treating us like family. :)
by Victory Nissan of Dickson on 08/22/2025
Overjoyed that you enjoyed our professional and friendly service team! We hope that you will continue to come to Victory Nissan of Dickson!
by 2023 NISSAN KICKS S Owner on 03/30/2026Verified Service
Great and friendly service! Recommend to anyone
by Victory Nissan Of Dickson on 03/30/2026
Thank you for your positive feedback! We strive to provide exceptional service to all of our customers. We truly appreciate your recommendation and hope to continue serving you in the future. Thank you, Carla Hooper Owner Loyalty Manager/ Service Concierge Victory Nissan of Dickson 615-446-7070
by 2022 NISSAN ROGUE SV Owner on 03/28/2026Verified Service
The staff was very friendly and helpful
by Victory Nissan Of Dickson on 03/30/2026
Thank you for your kind words! We are so glad that our staff provided you with excellent service. We strive to make every customer experience a positive one. We appreciate your support! We hope to see you again soon!! Thank you, Carla Hooper Owner Loyalty Manager/ Service Concierge Victory Nissan of Dickson 615-446-7070
by 2021 HONDA HR-V SPORT Owner on 03/28/2026Verified Service
I've dealt with this dealership for over 10 years and have always been treated well and fairly.
by Victory Nissan Of Dickson on 03/30/2026
Thank you for being a loyal customer for over a decade! We strive to treat all our customers with fairness and respect. We appreciate your kind words and look forward to serving you for many more years. Thank you, Carla Hooper Owner Loyalty Manager/ Service Concierge Victory Nissan of Dickson 615-446-7070
by 2024 NISSAN KICKS SR Owner on 03/24/2026Verified Service
My service person is very friendly very attentive and helpful. I bought my car at Nissan of Columbia but they personnel at Dickson is Great. There was something that I really thought was unprofessional of the lady that is a service person and the lady that takes the payments. On Saturday when I was sitting waiting on my car both of those ladies got in an argument and the younger one was yelling at the lady that takes the payments telling her that dont mess with her because she was not the one to mess with.
by Victory Nissan Of Dickson on 03/31/2026
Thank you for your positive feedback about our service team! We strive to provide exceptional customer service and are glad to hear that we have met your expectations. We apologize for any unprofessional behavior you may have witnessed and will address it with our staff. Your satisfaction is our top priority. Thank you for choosing Nissan of Dickson. We hope to see you again soon! Thank you, Carla Hooper Owner Loyalty Manager/ Service Concierge Victory Nissan of Dickson 615-446-7070
by 2024 NISSAN FRONTIER S/SV/PRO-4X/SL Owner on 03/17/2026Verified Service
Fast service, pleasantly surprised and courteous staff!
by Victory Nissan Of Dickson on 03/17/2026
Thank you so much for your kind words! Our team takes pride in providing fast and courteous service to every customer. We're thrilled to have pleasantly surprised you and hope to see you again soon! Thank you, Carla Hooper Owner Loyalty Manager/ Service Concierge Victory Nissan of Dickson 615-446-7070
by Van K. on 03/14/2026Verified Service
They do a great job and the young lady that always processes me in is always very professional.
by Victory Nissan Of Dickson on 03/16/2026
Thank you for leaving such a kind review! We pride ourselves on providing excellent service and we're happy to hear our staff was able to make your experience a positive one. We look forward to seeing you again soon! Thank you, Carla Hooper Owner Loyalty Manager/ Service Concierge Victory Nissan of Dickson 615-446-7070
