by 2022 RAM 1500 TRX Owner on 11/29/2025Verified Service
Friendly staff, kept you updated.
Rake you on diagnostic fee, and service work price to repair work on 2 chaffed wires.
by 2017 JEEP GRAND CHEROKEE LIMITED Owner on 11/11/2025Verified Service
They changed the oil but didn't change the filter. I was never notified until I went to pay for the service and questioned the amount.
by 2014 CHRYSLER 300C Owner on 10/04/2025Verified Service
Good customer service. Took a little longer than expected however. Had to wait for a part to be delivered. It was an expensive but necessary service.
by 2025 RAM 3500 TRADESMAN Owner on 09/09/2025Verified Service
Just bought a new 3500 Ram and had some technical issues. They got me right in and put me in a rental while it was being fixed. The work was completed quickly and everything was perfect. Friendly service from everyone.
by 2017 JEEP CHEROKEE LIMITED Owner on 09/07/2025Verified Service
The guys was wonderful and understanding of what I was going through with my car. It was very respectful and found the problem.
by 2021 RAM 1500 CLASSIC TRADESMAN Owner on 09/01/2025Verified Service
Jackson took real good care of me . I will be back to see him. Jake has always ran a great dealership
by 2017 JEEP CHEROKEE LATITUDE Owner on 08/24/2025Verified Service
Good and quick. Great help at the service desk. Would have liked some info on about how much break pad percentage left and any other future service needs. Overall good visit.
by 2021 JEEP CHEROKEE LIMITED Owner on 08/03/2025Verified Service
I got in at the appointment time and it took as long as they said it would. The service tech was friendly, helpful and didn't try to upsell any additional services.
by 2015 DODGE JOURNEY CROSSROAD Owner on 07/21/2025Verified Service
Professional service we can trust. Did not have to wait too long. Was able to make the appointment for a day and time that work for us as well.
by Dennis P. on 06/25/2025Verified Purchase
They were fast and courteous on getting us our vehicle. Only downside is we have to go back because they didn't get the paperwork right I have to sign a paper
by Kristen W. on 06/24/2025Verified Service
they "fixed" the problem and within a week, the jeep broke down again because of their work. had to take it back again for them to fix their work, and one week later, more issues arose. never use victory again!
by 2021 RAM 1500 LIMITED Owner on 10/12/2024Verified Service
It took 2 days to clear the codes that remained after putting in a new battery. Very disappointed on the amount of time it took to diagnose and the amount charged to do this simple service. As someone who purchased my truck and used this dealership for all my truck servicing, this was definitely my least favorite experience.
by 2021 RAM 1500 LIMITED Owner on 07/15/2024Verified Service
I set up an appointment. The shop started working on my truck as soon as I arrived. Although I didn't wait long they have a very nice comfortable clean waiting area. The work was completed and the bill paid. I was back on the road in less than an hour. The people were friendly and helpful. I would recommend Victory with no hesitation. They do a good job.
by 2014 JEEP COMPASS LATITUDE Owner on 03/29/2024Verified Service
Poor customer service, I was told that 7 quarts of oil was put in my 5 quart capacity car. I had a coupon which really wasn't used since it was good for 5 quarts. I was charged for 6 quarts which was incorrect. The dealer refused to adjust the price which they did admit I was overcharged. I was also told that if the bill was redone I would owe them more money.
by 2021 RAM 1500 LIMITED Owner on 09/29/2023Verified Service
Dodge service team was great. The enterprise rental team was less exciting, indicating they didn't have a rental car for me and notified me at 6pm the night before. Their advice was to cancel my truck appointment and make another, vs maybe letting me know that you guys have a Lyft service that could also be used???
by 2015 DODGE JOURNEY CROSSROAD Owner on 09/10/2023Verified Service
I had made an appointment for my oil change and tire rotation. Ive been bringing my vehicle to my Dodge dealer for all of my services since I purchased it in 2015. I considered myself a very loyal and value customer. Somehow theres no feeling of being valued. No discounts, no coupons sent out in the mail. The atmosphere isnt as friendly as it once was. Im considering going somewhere else for my service next time. Not a happy feeling!
by 2014 JEEP COMPASS SPORT Owner on 06/02/2023Verified Service
Top notch staff which is rare in the automotive industry. High level of compassion combined with skills and knowledge makes this one of the best dealerships in the state of Kansas. And in my opinion that compassion combined with skills and knowledge come from the top of the leadership starting with Daniel States.
by 2019 RAM 1500 REBEL Owner on 01/15/2023Verified Service
They charged me $55.00 to replace my wiper blades but they did not replace them.I did not notice till I was already home. Not to mention on the 40 point inspection they said the wiper blades were good even though they were falling apart. I should have checked before I left, so it's partially my fault. I just didn't think I had to.
by 2018 RAM 2500 ST Owner on 01/14/2023Verified Service
I asked to do oil change and tire rotation, tires are close to indicates, didnt tell me until I said something. I told them to do the rotation as I asked. When they told the tech to do the job she was not happy. Besides taking her time she was throwing the caps around. So as soon as my contracts on the ram and my jeep are done they will not get any more of my business .
by 2007 CHRYSLER 300 Owner on 12/01/2022Verified Service
It was terrible. They were unable to resolve the wiring problems that they themselves previously caused. And to make matters worse, they charged me almost $200 to diagnose the problem they created and couldn't fix it.
I will never get another Chrysler or dodge because most of these dealerships do not have knowledgeable technicians to resolve problems with your vehicle.
