by 2024 LINCOLN NAUTILUS BLACK LABEL Owner on 10/29/2024Verified Service
Kept the car for 7 days to do one day's worth of service. Parked in the back lot for 3 days, then brought inside for the weekend. Worked on it Monday. Ready Tuesday morning. So only one day's work. Grease marks left on my arm rest and A-Pillar on Chalet Trim. Had to pay $30.00 sales tax for the first time on a "free" loaner. So much for "Black Label" certified dealer experience. Next time I'll go to Hins Park.
by 2020 LINCOLN CONTINENTAL RESERVE Owner on 09/15/2024Verified Service
I ordinarily give 5 stars, but this time, I had to wait to drive into the service bay since the vehicles ahead of me weren't driven out. Then, it took almost an hour and 30 minutes for an oil change and tired rotation after that. My appointment was at 3 PM, which I thought would be less busy. Perhaps the slow service was due to lack of staff.
by VARSITY LINCOLN on 09/16/2024
Thank you for sharing your feedback. We apologize for the delay you experienced during your recent visit. We understand how important your time is, and we regret that we fell short of your expectations this time. We strive to provide efficient service and will review your concerns with the team to improve. We hope to have the opportunity to serve you better in the future.
by 2014 LINCOLN MKS Owner on 09/15/2024Verified Service
Brandon (Service Consultant), set up the service appt. and his associates
servived the vehicle in 4 hours. I thought it would take 8 to 12 hours. Their work is, also, warrantied.
I recommend the Varsity Service to anyone who drives a Lincoln or Ford product.
Michael Lawlor
by VARSITY LINCOLN on 09/16/2024
Michael, Thank you so much for your kind words and recommendation! We're glad Brandon and the team were able to exceed your expectations with the quick service and warranty coverage. We truly appreciate your business!
by 2014 FORD TAURUS SEL Owner on 08/25/2024Verified Service
My concern was addressed and resolved. Brandon was in contact with me through the whole process. The tech made a decision to have me drive my car for a few couple days after problem was resolved and bring back just to make sure that what was done resolved the issue. I was in and out for the final approval. I would definitely recommend Brandon at Varsity Lincoln.
by VARSITY LINCOLN on 08/26/2024
Thank you for sharing your experience! We're delighted to hear that Brandon and our team were able to resolve your concern and kept you informed throughout the process. It's great to know that the follow-up plan worked well for you. We appreciate your recommendation and look forward to assisting you in the future!
by 2020 FORD EDGE SEL Owner on 05/29/2025Verified Service
Friendly and professional service. Finished within the hour time frame. Was just disappointed that the back of my car was still pretty dirty after a car wash. ?
by VARSITY LINCOLN on 05/30/2025
Thank you for your kind words about our friendly and professional servicewe're glad to hear your visit was completed within the promised time frame! We do apologize that the car wash didn't meet your expectations. We appreciate your feedback and will be sure to share it with our team to ensure better attention to detail moving forward.
by 2014 LINCOLN MKS Owner on 05/24/2025Verified Service
Despite the holiday weekend coming up Ryan (my tech) guaranteed he would get my water pump in and have the car back so I could get on the road to South Carolina. He got it done.
by VARSITY LINCOLN on 05/27/2025
Thank you for sharing your experience! We're thrilled Ryan was able to come through for you, especially before a holiday weekend. We'll be sure to pass along your kind words to him.
by 2017 FORD EDGE TITANIUM Owner on 03/15/2025Verified Service
Appointment was soon after I called, no long wait. Actual time at dealer was about an hour. Service advisor was friendly and honest. Price was really good compared to others. Very professional service all around
by Kelly Manley on 03/18/2025
We're glad to hear you had a smooth and efficient experience! It's great that our team provided friendly, honest service at a competitive price. We look forward to seeing you again!
by 2014 FORD F150 SUPERCREW Owner on 02/21/2025Verified Service
My direct representative was very pleasant and efficient. There are other workers there who look at you like you're not supposed to be there... impolite and rude.
by VARSITY LINCOLN on 02/21/2025
We're glad to hear your direct representative was pleasant and efficient! However, we're sorry to hear that not all interactions met your expectations. We truly appreciate your feedback and will address this to ensure every guest feels welcome. Thank you for sharing your experience with us!
by 2024 LINCOLN NAUTILUS PREMIERE Owner on 01/25/2025Verified Service
The Consultant "Brandon Sobiesiak" did a great job scheduling the appointment, explaining what the service for, updating me with the status of the service and notified me when the it was done.
by VARSITY LINCOLN on 01/27/2025
Thank you for sharing your experience! We're happy to hear that Brandon provided such excellent service, from scheduling your appointment to keeping you informed every step of the way. We take pride in ensuring our customers feel well cared for, and it's great to know Brandon delivered on that promise.
by 2023 LINCOLN CORSAIR Owner on 01/11/2025Verified Service
The service performed and the interface w service personnel were outstanding!! The loaner vehicle age and condition were marginal, especially after the delay for a service date with a loaner available.
by VARSITY LINCOLN on 01/13/2025
Thank you for your feedback! We're delighted to hear that you found the service and interaction with our team outstandingit means a lot to us. We apologize that the loaner vehicle did not meet your expectations, especially given the wait for availability. Your input is invaluable, and we will review our loaner fleet to ensure we provide the best possible experience. We hope to continue earning your trust and appreciate your understanding.
by John R. on 12/13/2024Verified Service
Booked a Quick Lane Priority Service appointment less than a week out. They were on time and done in an hour. Courteous, friendly service. Brent Delamileurre is a very professional service advisor.
by VARSITY LINCOLN on 12/13/2024
Thank you for your feedback! We're glad to hear that your service appointment was timely and efficient. It's wonderful to know that Bryce provided professional and courteous assistance. We'll be sure to pass along your kind words to him.
by 2023 FORD ESCAPE ACTIVE Owner on 12/12/2024Verified Service
Everyone was very friendly and professional. And communicative they got back with me to let me know what was going on with the car and when it was ready.
by VARSITY LINCOLN on 12/13/2024
Thank you for sharing your experience! We're so glad to hear that our team was friendly, professional, and kept you informed throughout the process. Communication is key, and we're pleased we could keep you updated. We truly appreciate your business and look forward to serving you again!
by 2023 LINCOLN AVIATOR RESERVE Owner on 11/26/2024Verified Service
My vehicle had a radio problem very unusual tracked it down and replaced antenna keep me updated with progress of warranty repairs
by VARSITY LINCOLN on 11/26/2024
Thank you for sharing your experience! It's great to hear that the team was able to track down the unusual issue and resolve it with care. Keeping you updated throughout the warranty repair process is a priority for us, and we're glad it made a difference. Please don't hesitate to reach out if you need anything else!
by 2022 FORD EDGE SEL Owner on 10/25/2024Verified Service
I used the Quicklane service. They took care of me in a very reasonable time. The waiting area is comfortable and the staff are friendly
by VARSITY LINCOLN on 10/25/2024
Thank you for choosing our Quicklane service! We're delighted to hear that you had a comfortable experience and that our team was able to assist you in a timely manner. Providing friendly service in a welcoming environment is always our goal.
by 2014 FORD ESCAPE TITANIUM Owner on 10/21/2024Verified Service
Dropped off vehicle before they opened and received a text less than 10 minutes after they opened letting me know they would keep me updated about my car. Picked up the car with no problems and appreciated the car being washed.
by VARSITY LINCOLN on 10/22/2024
Thank you for sharing your experience! We're glad to hear that our team was prompt in keeping you informed and that everything went smoothly with your car. It's great to know you appreciated the wash as well. We look forward to assisting you again in the future!
by 2020 LINCOLN AVIATOR GRAND TOURING Owner on 10/15/2024Verified Service
The service manager, Pat Stephans and team had poor communications and it was 4 days until my car got serviced after I brought it in. They had the car in for 7 days and my problems were not fixed.
by 2022 FORD EXPLORER ST Owner on 10/08/2024Verified Service
Made an appointment for an oil change and tire rotation. Done in an hour. It's like the appointment actually meant something unlike other places.
by VARSITY LINCOLN on 10/08/2024
Thank you for sharing your experience! We're glad to hear that your appointment was quick and efficient. We believe your time is valuable, and we aim to make every appointment count. Thank you for your business!
by Henry I. on 07/26/2024Verified Service
Varsity has great customer service and that was the same experience I had this time as well. They communicated with me every step of the way to let me know what was going on with my vehicle.
by VARSITY LINCOLN on 07/26/2024
Thank you so much for the compliment and for being our customer! Your feedback is invaluable to us as we strive to provide the best service possible.
by 2019 LINCOLN MKZ Owner on 07/25/2024Verified Service
Easy and fast. We also were very happy with the mechanics level of detail and effort in reviewing our suspension concerns.
by VARSITY LINCOLN on 07/26/2024
Thank you for your feedback! We're thrilled to hear that you had an easy and fast experience with us. We appreciate your kind words and look forward to serving you again in the future.
by 2022 LINCOLN AVIATOR RESERVE Owner on 07/11/2024Verified Service
The service people are very organized and keep the customer informed of the progress of thier vehicle at all times.
by VARSITY LINCOLN on 07/11/2024
Thank you for your feedback! We're pleased to hear that our team kept you well-informed and that you found our service organized. We strive to provide the best experience for our customers!
1 - 20 of 283 results
Service Information
Don't miss your service!
Schedule or call your dealer for service appointment today to avoid costly repair cost.
10 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Varsity Lincoln specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Varsity Lincoln specializes in these makes, in addition to many others.
What do verified customers think about Varsity Lincoln in Novi, MI? Verified customers who visit Varsity Lincoln in Novi, MI rate this business 4.8 out of 5 stars, with 284 reviews. 10 customers favorited this location.How can I contact Varsity Lincoln in Novi, MI? To reach the sales team at Varsity Lincoln in Novi, MI, call (844) 933-3718. To reach the service department, call (248) 305-5300How can I schedule a service appointment with Varsity Lincoln in Novi, MI? You can schedule a service appointment at Varsity Lincoln in Novi, MI through CARFAX.What are the shop amenities offered by Varsity Lincoln in Novi, MI? Varsity Lincoln in Novi, MI offers the following amenities: Business Center, Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi and Snacks.Does Varsity Lincoln in Novi, MI have a service center? Yes, Varsity Lincoln in Novi, MI does have a service center. You can contact the service department at (248) 305-5300.
