Service advisor Jasmine Acoff and Faith Dubose have always given me excellent advise and explanations when i had questions and additional services needed. I would not continue to get my vehicle serviced if not for their attention to details and making me feel special. Martin Smith.
by Vandergriff Toyota on 11/25/2025
We deeply cherish your wonderful feedback about the outstanding service you received. It's heartwarming to know that our team provided you with excellent guidance and thorough explanations for all your questions and service needs. Your experience with their attention to detail and the special care they showed you truly reflects our commitment to exceptional customer service. We're grateful that you continue to trust Vandergriff Toyota with your vehicle maintenance, and we look forward to providing you with the same high-quality service in the future.
by 2019 TOYOTA HIGHLANDER LIMITED/LTD PL Owner on 11/06/2025Verified Service
The service advisor was on top of all of our frustration. We had our car serviced and we needed new tires. Twelve hours after we left, our tire light came on, resulting in our having to return our car. They checked and everything seemed to be OK. Two days later it came back on and we had to return and this time it was the sensor on the tire. Both returns resulted in spending hours waiting and very frustrating.
by Vandergriff Toyota on 11/12/2025
Thank you for taking the time to share your experience with us. It's reassuring to know that our service advisor was attentive to your concerns and worked to address the situation. We appreciate your patience, and we value your feedback as it helps us continue improving our service process.
by 2021 LEXUS RX 450H Owner on 10/30/2025Verified Service
The service was great.
35,000 checkup. In and out in 2+ hours.
Treated like I was a member of their family.
I have always had my cars serviced by this dealership.
Special shoutout to Faith Jones, my Service Advisor for giving me status updates on my vehicle.
This is my first Lexus and after my first service at the Lexus Dealership where I bought my car I will always be serviced at this dealership because of their professionalism.
by Vandergriff Toyota on 11/04/2025
Thank you for your review and for choosing Vandergriff Toyota for your 35,000-mile service. We are so pleased to hear that you had an excellent experience with us and felt welcomed like family during your visit. It's wonderful that we were able to complete your checkup efficiently while providing the quality service you deserve. We're thrilled that the professionalism you experienced has earned your loyalty, especially as a first-time Lexus owner. Your continued trust in our dealership for all your automotive service needs means everything to us. We look forward to taking care of you and your vehicle for many years to come.
by 2024 TOYOTA TUNDRA CREWMAX SR/CREWMAX Shopper on 10/28/2025Verified Purchase
Worst experience ever they told me a certain APR that we agreed upon on them made me sign to find out it was way higher. Got tricked and they approved first APR we agreed on. Changed without me knowing. Got ripped off big time. I wouldn't recommend this place not very transparent on what they are actually doing with the customers. Very disappointed.
by Vandergriff Toyota on 10/30/2025
We take your feedback seriously and understand your frustration. We want to ensure that every customer feels informed and confident throughout their financing process. Please reach out to our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com so we can discuss your experience further.
by 2019 TOYOTA RAV4 LTD Owner on 10/25/2025Verified Service
Had an 11 AM appointment and at 12:15 they put the car on the rack for the oil change. My complaint is, if you make an appointment, Vandergriff should honor that time within 15 minutes, not an hour or so later! I would recommend the service but appointments should be honored at the time they are made!
by Vandergriff Toyota on 10/29/2025
Your input is valuable to us, and we understand your frustration. This is not the level of service we strive to deliver. Your feedback helps us identify areas where we can improve our scheduling and service processes. We would like the opportunity to discuss your experience further and work toward a better solution for future visits. Please contact Mike Book at mbook@vtaig.com so we can address your concerns directly.
by Debby L. on 10/24/2025Verified Service
Even though the service department isn't particularly my comfort zone, my experience was very smooth. I was greeted promptly, guided to my advisor and informed of procedures and timelines. A rental car was provided for me, and the problem with my car was diagnosed and put right. At all times, I was treated with courtesy and consideration. Thanks to the entire team!
by Vandergriff Toyota on 10/28/2025
Thank you for sharing your positive experience with us! We understand that visiting a service department can sometimes feel overwhelming, so we're thrilled to hear that your visit went smoothly from start to finish. It's wonderful to know that our team greeted you promptly and that your advisor clearly explained the procedures and timelines. We're pleased that the rental car arrangement worked well for you and that we were able to quickly diagnose and resolve your vehicle's issue. Your kind words about the courtesy and consideration you received mean so much to us. We truly appreciate you taking the time to recognize our entire team - feedback like yours motivates us to continue providing excellent service to every customer who trusts us with their vehicle care needs.
by 2011 TOYOTA TACOMA DBLCAB PRERUN LONG Owner on 10/13/2025Verified Service
I appreciated the fact that this Dealership honored the Toyota Battery warranty unlike the dealership where I had bought the battery less than 2 years before. I was treated with respect and not given a hard time about the warranty. In the future I will do all my business at this location. The Staff is professional and courteous to the customers.
by Vandergriff Toyota on 10/16/2025
We are delighted to hear about your positive experience. It's wonderful to know that we were able to honor the Toyota warranty properly and that you felt treated with respect throughout the process. We take pride in making warranty claims straightforward rather than difficult for our customers. Your kind words about our professional and courteous staff mean so much to us. We truly appreciate your trust for your future automotive needs and look forward to continuing to serve you with the same level of excellence.
by Hevely H. on 10/04/2025Verified Purchase
Prince was great helping us but the dealerstore was charging us a lot unnecessary fees just to increase the value of the loan. Also, there was misrepresented information about an extended warranty fee that was added to loan without any previous information or agreement about it. I'm trying to get this removed but they have not responded to my emails.
by Vandergriff Toyota on 10/07/2025
We appreciate you taking the time to share your feedback, and we understand your frustration. Your concerns are important to us, and we want to ensure this situation gets resolved promptly. Please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com so we can work together to address your concerns.
by 2017 TOYOTA TUNDRA CREWMAX SR5/TRDPRO Owner on 09/27/2025Verified Service
This dealership is always good. Been going there for yrs. The only complaint I have is when I got it aligned, they didn't rotate my tires. This last appointment they said all good. Now my maintenance due. So I was a bit frustrated because now I have to take it back for an oil change.
by Vandergriff Toyota on 10/02/2025
Thank you for sharing your experience and we appreciate your loyalty over the years. We truly value customers like you who have trusted us with their vehicle needs for such a long time. We understand your frustration about the tire rotation not being completed during your alignment service and how this has created additional inconvenience for you with scheduling another visit for your oil change. Your feedback helps us ensure that all requested services are completed thoroughly during each appointment. We appreciate your patience and look forward to taking care of your maintenance needs properly.
by Vmjtexas@gmail C. on 09/22/2025Verified Service
They didn't tighten the seal on the plug properly so my brand new van leaked oil all over my driveway, had to bring it back which was time away from work for them to correct the issue. The desk staff was very nice and handled the issue well. Just frustrating when you take the extra time to come to a dealership for oil change you expect better quality techs.
by Vandergriff Toyota on 09/23/2025
We are concerned to hear that you feel this way about your experience. We understand your frustration. We're glad to hear that our desk staff handled the situation well and provided good service during the resolution process. We take your concerns seriously and use feedback like yours to improve our service standards. Please contact Mike Book at mbook@vtaig.com so we can discuss this experience further and ensure your expectations are met going forward.
by Madiemoulds@gmail C. on 09/07/2025Verified Purchase
Wonderful and nice staff in all departments. They were very knowledgeable about their cars and able to adapt quickly to late appointment shows. Great team work and relationship with fellow staff allowed for a super smooth experience. Charles was amazing, knowledgeable, and a great car salesman.
by Vandergriff Toyota on 09/25/2025
Your positive feedback means so much to us! We're thrilled to hear that our team across all departments provided you with such knowledgeable service and were able to accommodate your scheduling needs. It's wonderful that you experienced the seamless teamwork we strive for, and we're especially pleased that Charles made such a positive impression with his expertise and sales approach. Thank you for recognizing the dedication our staff puts into creating smooth experiences for every customer. We truly appreciate you taking the time to share your experience!
by 2012 TOYOTA COROLLA BASE/S/LE Owner on 09/03/2025Verified Service
Lennie was above and beyond. He truly was super helpful, professional, nice easy to talk, easy to understand. You guys need more people like him in your Toyota Dealer. I must tell you that most of your people working in this area are super nice and friendly. Thank you again for asking about my experience.
by Vandergriff Toyota on 09/18/2025
We are absolutely thrilled to hear about your wonderful experience with our team. It sounds like you received exceptional service that was both helpful and professional, which is exactly what we strive to provide every customer. We're delighted that you found our staff to be approachable and easy to communicate with - these qualities are important to us in building lasting relationships with our customers. Your kind words about the friendly atmosphere throughout our dealership mean so much to our entire team. Thank you for taking the time to share your positive experience.
by 2019 TOYOTA HIGHLANDER SE/XLE Owner on 08/25/2025Verified Service
job was done and Ryan, my service rep. is great! However, a defective part was installed that resulted in a large oil spill on my garage floor!! This was a poor job by the tech. Now I have a huge oil stain on my garage floor. Ryan P. made sure that the part was replaced and car cleaned, but damage was done.
by Vandergriff Toyota on 09/10/2025
We understand your frustration and appreciate you bringing this to our attention. We are glad to hear that your service representative provided excellent support throughout this situation and ensured that the defective part was promptly replaced and your vehicle was properly cleaned. Your feedback helps us identify areas where we can improve our service processes. We would appreciate the opportunity to discuss this matter further with you. Please contact Mike Book at mbook@vtaig.com so we can work together to find an appropriate solution. Thank you for taking the time to share your experience with us. Your input is valuable as we continue to enhance our service quality.
by 2024 TOYOTA TUNDRA CREWMAX SR5 Owner on 07/27/2025Verified Service
I've been going to this dealership ever since I got my truck absolute amazing they take care of me even though I did buy my truck there . They give me a loan cars or set me up with free Uber I've been doing all my oil change and And service and maintenance taking care of me like no other dealership before I've been to before
by Joyceanitacoulter@gmail C. on 07/22/2025Verified Service
I had called and made an appointment at Vandergriff Toyota, but when I showed up at my appointment time, no one had a record of my appointment. However, they still managed to service my car that day (despite clearly being very busy with many customers!). I had to wait 4-5 hours, but it was in a large and comfortable waiting room with access to water bottles. I must say that I'm very thankful for the gift of free access to Carfax!!! :)
by 2021 AUDI SQ5 PREMIUM PLUS Owner on 07/11/2025Verified Service
Sales Rep was great and had a great experience with them. Financing was a bit dodgy as they quoted a rate and it ended up being .5% higher.
Dealer uses a dubious "servicing fee" tactic that isn't reflected in the advertised price which is likely a violation of Texas Law - would recommend you beware if you're going to purchase from them.
by 2019 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 07/06/2025Verified Service
I like very much that my service agent knows me by name and remembers me and my circumstances. I like that he doesn't argue with me when I decide that I want her I don't want a specific thing done to my car. He's always informative and helpful but never pushing A Hard Sell.
by 2010 TOYOTA CAMRY/SE/LE/XLE Owner on 06/24/2025Verified Service
I would like to Thank David Okere, For great Customer Service.
Over the last few months he has worked with me to complete major repairs on my 2010 Toyota Camry.
I dropped my vehicle off on Tuesday David had a rental ready for me when i got there.
All repairs were done car was ready on Wednesday.
Great Customer Service David Okere!!!
by 2017 LEXUS RX 350 BASE/350 F SPORT Owner on 06/23/2025Verified Service
My service technician was friendly and very professional. He applied a discount for my service and kept me informed about the status of my car and even offered to arrange a ride for me. The service was completed timely, and my alignment issue was resolved. Thank you.
by 2019 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 06/19/2025Verified Service
Jasmin is absolutely incredible! Because of her, I'll be coming back for every single maintenancelike clockwork. Huge thanks to everyone else who worked on my car too. I was honestly scared it was about to transform into a smoke machine and blow up on me. But y'all worked your magic and fixed everything that needed fixing. So againthank you, thank you, THANK YOU!
by Vandergriff Toyota on 06/23/2025
We're thrilled to hear about your positive experience! Jasmin and the team truly appreciate your kind words. It's great to know we could ease your concerns and get everything back in shape. We look forward to seeing you for your future maintenance! Thank you for trusting us with your vehicle.
1 - 20 of 2,310 results
Service Information
Don't miss your service!
Schedule or call your dealer for service appointment today to avoid costly repair cost.
27,297 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Vandergriff Toyota specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Vandergriff Toyota specializes in these makes, in addition to many others.
Chevrolet
Honda
Lexus
Nissan
Toyota
Shop Amenities
Business Center
Complimentary Drinks
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
Massage Chairs
Snacks
About Us
Need auto repair in Arlington? Take your car down to Vandergriff Toyota's state-of-the-art service facility to receive top-notch repairs and first-class customer service. Managed by technicians with decades of experience in automotive repair, our sho...
What do verified customers think about Vandergriff Toyota in Arlington, TX? Verified customers who visit Vandergriff Toyota in Arlington, TX rate this business 4.5 out of 5 stars, with 2,310 reviews. 27,297 customers favorited this location.How can I contact Vandergriff Toyota in Arlington, TX? To reach the sales team at Vandergriff Toyota in Arlington, TX, call (833) 626-0756. To reach the service department, call (844) 453-1914How can I schedule a service appointment with Vandergriff Toyota in Arlington, TX? You can schedule a service appointment at Vandergriff Toyota in Arlington, TX through CARFAX.What are the shop amenities offered by Vandergriff Toyota in Arlington, TX? Vandergriff Toyota in Arlington, TX offers the following amenities: Business Center, Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi, Massage Chairs and Snacks.Does Vandergriff Toyota in Arlington, TX have a service center? Yes, Vandergriff Toyota in Arlington, TX does have a service center. You can contact the service department at (844) 453-1914.
