I bought a 2022 Kia used car from Kia Van Nuys. The sales agent was friendly and helpful, but I pointed out that the tires were cracked and requested replacement, and the dealer refused. All four tires were unsafe due to dry rot. I do not recommend this dealership due to this serious safety issue.
by Van Nuys Kia on 09/27/2025
Alex, I'm glad to know our sales agent was friendly, but it's concerning to hear about the tire issue. We'd never want a customer leaving in an unsafe vehicle and I apologize that this was not addressed before your purchase. I understand why you're upset and I'd like to see what I can do to resolve this. Would you please call me so we can discuss how I might be able to assist? Thank you, Arnold Gonsalves - General Manager - 818-751-2234
by 2021 KIA STINGER GT1 Owner on 08/10/2025Verified Service
Had a good experience, working with Arlene. While I had a lot done, and it was costly, I felt comfortable with getting everything done. I felt Arlene was genuine and up front with the recommendations, and she even let me know that my brakes were still in good shape! Driving a performance vehicle, the maintenance is a little more expensive, but worth it as it keeps my car running at top performance!
by Van Nuys Kia on 08/11/2025
We're glad Arlene took good care of you! Thank you for choosing Van Nuys Kia and for sharing your feedback. We wish you safe driving ahead!
by 2024 KIA K5 GT LINE Owner on 06/26/2025Verified Service
it was friendly, with attention. i want to say thanks to all teams of KIA service center for their services i wanted and my car was successfully done . the office had lounge room for guests . I'm happy with my car. Greg thank you for your fast reaction,
by Van Nuys Kia on 06/26/2025
It's great to know Greg and the service team at Van Nuys Kia met your needs and ensured a positive experience. Thank you for choosing us!
by 2024 KIA SELTOS S Owner on 05/27/2025Verified Service
They did the most important stuff from what I could tell. They took FOREVER! I typically like to come to this location because they're quick but not this time. They didn't refill my fluids like they normally do. They took so long I had to refuse the complimentary car wash but they didn't even take off the "alignment" writing on my front windshield. Definitely a bad experience this time around.
by Van Nuys Kia on 07/07/2025
Thank you for sharing your experience. It's disappointing to hear that our service was not up to the usual standards, and I apologize for any inconvenience caused by the delay and oversight with your fluids and windshield. We value your feedback as it helps us improve, so please feel free to reach out if you'd like to discuss this further or have any other concerns.
Thank you,
Arnold Gonsalves - General Manager - 818-751-2234
by 2020 KIA OPTIMA PLUG IN HYBRID EX Owner on 04/17/2025Verified Service
Communication was terrible. They did not listen to instructions, answer phones, or return calls when promised. The car was with them for six days with nothing done and no updates until the last day. When I returned to have the service actually done, I was promised the repair would take two hours, but it took over four, with frequent promises of it being "10 minutes away"
by 2024 KIA FORTE LX/LXS Owner on 04/14/2025Verified Service
They charged me for work and then told me they couldn't do all the work that day. When I came back the second day after the work was done, they had messed up the bill and then charged me more. Very confusing and poor attention to detail on their part.
by Van Nuys Kia on 04/15/2025
It's disappointing to hear about the billing confusion and incomplete work you experienced. We strive for clarity and precision in our services, so I apologize for any oversight on our part. Please reach out directly if you'd like us to address this further or have any other concerns. Thank you, Arnold Gonsalves - General Manager - 818-751-2234
by 2024 KIA EV6 LIGHT/WIND Owner on 03/16/2025Verified Service
They had my car for over 4 months with no feedback to me whatsoever. I have never had such an unpleasant experience dealing with a dealership including Kia of Valencia. Both dealership s were terrible as far as the service department. They finally, after 4 months and weeks called me to tell me the car was ready and when I got to the dealership my car was not charged! I had 30 miles to get home. I don't live near Kia Van Nuys.
by Van Nuys Kia on 03/21/2025
It's concerning to hear about your experience with the service department, and I apologize for any inconvenience caused. We strive for better communication and customer care, so it's disappointing to know we fell short here. If you're open to discussing this further or need assistance, please reach out at your convenience.
Thank you,
Arnold Gonsalves - General Manager - 818-751-2234
by 2025 KIA K5 GT LINE Owner on 11/02/2025Verified Service
Service advisor was very helpful and knowledgable about my vehicle. He was kind enough to recommend services to me.
by Van Nuys Kia on 11/03/2025
We're glad to know you felt supported by our team at Van Nuys Kia! Thank you for choosing us and for sharing your experience. Take care!
by 2024 KIA FORTE LX/LXS Owner on 10/03/2025Verified Service
This service shop is not o good place to bring your vehicles too.
Greg Minania. Service advisor
Artin Nerijanian.supervisor
Are running a scam at this place
Beware.
by Van Nuys Kia on 10/03/2025
I'm surprised to read this, as we're known for our commitment to our guests. I would love to get some additional context here so we may look into this and see how we can help. If you're willing to share more details, please reach out to me at your convenience. Thank you, Arnold Gonsalves - General Manager - 818-751-2234
by Paul T. on 09/25/2025Verified Service
Arno and Martha were able to finally repair my vehicle after 3 weeks in the shop , fortunately they were able to replace the hybrid battery and water pump. Kia Valencia was unable to get to my car for at least 2 weeks.
by Van Nuys Kia on 09/25/2025
Paul, thank you for sharing your five-star review of Arno and Martha. Here at Van Nuys Kia, we are proud of our excellent work, and we are grateful for your business. We hope to have the opportunity to assist you in the future.
by 2023 KIA SORENTO EX Owner on 09/20/2025Verified Service
I'm not from the area and the Dealership was hard to find. Other than that they did a great job!! Professional i every way!!
by Van Nuys Kia on 09/21/2025
Thank you for your thoughtful feedback! It's great to hear our team made your visit well worth it. - The Van Nuys Kia Team
by Nikolay M. on 06/28/2025Verified Service
It was a pleasant experience to service my car at KIA Van Nuys. Arno made the whole service visit simple and hassle-free. Really appreciated his clear communication and professionalism.
by Van Nuys Kia on 06/28/2025
Nikolay, we're delighted to hear that Arno made your service visit at Van Nuys Kia smooth and easygoing. Thank you for the positive feedback!
by 2018 KIA NIRO FE/LX Owner on 06/28/2025Verified Service
Everything went well. They recommended clearing carbon from valves because it is a GDI engine. Car runs much better but it was pricey 315 dollars
by Van Nuys Kia on 06/28/2025
We're glad to hear that your experience went well at Van Nuys Kia and that the recommendation improved your car's performance. We understand maintenance can be costly, but we hope you find it worthwhile for a smoother ride!
by 2016 KIA SORENTO LX/L Owner on 06/04/2025Verified Service
Too expensive to change a change a switch ($330 labor, $700 part) that controls my driver's seat position. I really felt ripped off.
by 2020 KIA SOUL LX/X LINE/S Owner on 05/27/2025Verified Service
This was my first time going to this dealership and I would continue to go back. My services rep was amazing and so was the other staff members. I would definitely recommend this to everybody.
by Van Nuys Kia on 05/28/2025
We're delighted to hear that your first visit to Van Nuys Kia was a positive one! Our team is committed to providing excellent service, and it's great to know you felt well taken care of. Thank you for recommending us, and we look forward to seeing you again!
by 2021 KIA SOUL LX/X LINE/S Owner on 05/19/2025Verified Service
Taking long time, also they couldn't provide the car bc they don't have or i could leave my car long enough bc they don't have parking. Closing time is 7 but they said 6:30 to lock. Overall not happy
by Van Nuys Kia on 07/07/2025
It's disappointing to hear about your experience with the timing and parking situation. We strive for efficiency and convenience, so it's concerning that we fell short here. Please feel free to reach out if you'd like to discuss this further or have any other concerns. Thank you, Arnold Gonsalves - General Manager - 818-751-2234
by 2025 KIA CARNIVAL SX/SX PRESTIGE Owner on 04/18/2025Verified Service
Everything was great, except for some reason they didn't accept my warranty. Still trying to figure out why not.
by Van Nuys Kia on 04/19/2025
Thank you for sharing your experience with Van Nuys Kia. We're glad to hear most of it was positive, but we're sorry about the warranty issue. Please reach out to our team so we can help resolve this matter for you!
by 2022 KIA NIRO LX/LXS/LXS SE Owner on 03/09/2025Verified Service
3+ hours for an oil change and realignment (which cost an extra $200). I don't know many who would be impressed by that.
by Van Nuys Kia on 03/09/2025
I'm sorry to hear about the long wait and unexpected cost for your service. We aim to provide efficient and transparent experiences, so it's disappointing that we fell short here. Please reach out if you'd like to discuss this further or have any other concerns. Thank you, Arnold Gonsalves - General Manager - 818-751-2234
by 2022 KIA TELLURIDE EX Owner on 01/27/2025Verified Service
It was great service quick and easy service, I had a leak and they handled it very quickly. They also provided me with round trip transportation to make it a smoother drop off and pick up service.
by Van Nuys Kia on 01/28/2025
We're delighted to hear that our Van Nuys Kia team provided you with quick and efficient service, including the convenient transportation option. Thank you for sharing your experience!
by 2024 KIA EV6 LIGHT/WIND Owner on 01/03/2025Verified Service
My car has been in service for over 3 months and no one has reached out to explain what's going on! I will never buy another Kia!
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Service Information
6 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Van Nuys Kia specializes in these services, in addition to many others.
Auto Maintenance
Oil Change
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Van Nuys Kia specializes in these makes, in addition to many others.
What do verified customers think about Van Nuys Kia in Van Nuys, CA? Verified customers who visit Van Nuys Kia in Van Nuys, CA rate this business 4 out of 5 stars, with 87 reviews. 6 customers favorited this location.How can I contact Van Nuys Kia in Van Nuys, CA? To reach the sales team at Van Nuys Kia in Van Nuys, CA, call (818) 392-5007. To reach the service department, call (747) 567-2456Does Van Nuys Kia in Van Nuys, CA have a service center? Yes, Van Nuys Kia in Van Nuys, CA does have a service center. You can contact the service department at (747) 567-2456.
