by 2018 HYUNDAI SONATA SPORT/LIMITED/SEL Owner on 05/05/2026Verified Service
Way of communication with customer. I went in for a recall ONLY. Was there almost two hours for them to tell me all the things on my car that needed immediate attention. When I said I'm only here for recall , they were very unfriendly . Night and day between this Hyundai service and the one in Irving.
by Van Hyundai on 05/07/2026
Your concerns are noted, and we understand your frustration. Your feedback helps us identify areas where we can improve our customer communication and service efficiency. Please contact our Service Director, Vincent Kelley at VKelley01@vtaig.com so we can address your experience directly and work towards a resolution.
by 2024 HYUNDAI SANTA FE XRT Owner on 04/28/2026Verified Service
Every visit is a good experience, I have purchased 3 vehicles from Van Hyundai in the last 8 years, and the experience hasn't change.
They take good care of my vehicle, and I've never walk in fearing that Im going to be told I need more repairs than what I was told or hoping for.
by Van Hyundai on 05/04/2026
We genuinely appreciate your continued loyalty over the past eight years and three vehicle purchases. Your trust in our team means everything to us. It's wonderful to hear that each visit continues to meet your expectations and that you feel confident bringing your vehicle in for service. Knowing that you never worry about unexpected repairs or recommendations gives us great pride in the honest, reliable service we strive to provide. Thank you for being such a valued part of the Van Hyundai family and for taking the time to share your positive experience.
by 2020 CHEVROLET SILVERADO C1500 HIGH CTRY Owner on 02/23/2026Verified Service
ZERO STARS!!! Stay away from this dealership. Two days after purchasing a vehicle, I noticed a small knocking sound while driving. I took the vehicle to a mechanic shop for a quick inspection and they discovered that the motor mounts were broken, the transmission torque converter was slipping, and one tire was well below safe tread depth. The sales staff at the dealership will not return any phone calls.
by Van Hyundai on 02/24/2026
Your concerns are noted and we understand your frustration. The problems you experienced fall short of the standards we strive to maintain. We take your feedback seriously and would appreciate the opportunity to discuss this further. Please contact Abdullahi Babalola at Ababalola@vanhyundai.com so we can work towards a resolution.
by Kristine B. on 12/12/2025Verified Purchase
They did not check the vehicle out before selling it to me, which resulted in me having to return to the service department a couple weeks later because the heat didn't work. Was advised then that I needed to replace the brake pads, which was not their responsibility and that I bought the car "as is." Rude sales manager who just wants to push vehicles out the door, regardless of condition.
by Van Hyundai on 12/19/2025
Your concerns are noted regarding the condition of your recent vehicle purchase. We recognize that transparency about vehicle conditions is important when making such a significant investment. Your feedback about the service experience and communication with our team helps us understand where we can improve. Please contact Abdullahi Babalola at Ababalola@vanhyundai.com so we can discuss your specific situation and work toward a resolution.
by 2017 HYUNDAI TUCSON LTD/SPT ECO/SE/NIG Owner on 12/02/2025Verified Service
Service advisor recommended a service that was not going to solve the problem I was trying to solve but he recommended anyways. Once the service was done, he said that the work promised was not going to be able to be done. In other word they were just trying to get the money for the service.
by Van Hyundai on 12/05/2025
Thank you for sharing your concerns about your recent service experience. We understand your frustration. Your trust is important to us, and we recognize that this situation fell short of the clear communication and appropriate guidance we strive to provide. We would welcome the opportunity to discuss this matter further and work toward a resolution. Please contact our Service Director, Vincent Kelley at VKelley01@vtaig.com so we can better understand what happened.
by 2024 HYUNDAI ELANTRA LIMITED Owner on 11/14/2025Verified Service
My battery was totally dead on a 1 yr old car that was bought new. They sent guy to jump start and he said battery was defective. They refused a new battery warranty because of my low mileage. They said battery not defective and it was because I don't drive the car enough.
by Van Hyundai on 11/24/2025
Thank you for sharing your experience. We understand how frustrating it can be to encounter battery issues, especially on a newer vehicle. Your feedback regarding the warranty process and assessment is important to us, and we take all customer concerns seriously.
We would welcome the opportunity to discuss this matter further and provide any additional guidance. Please contact Abdullahi Babalola at Ababalola@vanhyundai.com so we can assist you directly.
by 2023 HYUNDAI IONIQ 5 SEL Owner on 09/25/2025Verified Service
Good communication
4 recalls for ICCU, none of which prevented failure of unit. Nickel and dimeing the problem still resulted in replacement of unit.
Tried to sell replacement of TWO filters. Car only has one and the other was replaced 2 weeks before, Finally, the car wash was ridiculous - the roof was covered with dirt.
by Van Hyundai on 09/29/2025
We aim to address all feedback promptly and appreciate you taking the time to share your experience with us. We understand your frustration. Your feedback is invaluable to us as we work to improve our service processes and ensure better communication about necessary repairs versus additional services. We are sorry to hear that you feel this way about your overall experience, and we would welcome the opportunity to discuss your concerns further. Please contact our Service Director, Vincent Kelley at VKelley01@vtaig.com so we can address these matters directly with you.
by 2023 HYUNDAI VENUE SEL/LIMITED Owner on 09/12/2025Verified Service
Getting the car was an easy and exciting time, but the communication amongst the staff is chaotic. I do not want to ever go back to that store. It's been weeks and I have reached out multiple times for them to email me all the paperwork that I signed. They have not followed through with that.
by 2024 HYUNDAI TUCSON LIMITED Owner on 06/26/2025Verified Service
Got charged to change a stinky car filter after owning the new car for under 6 months? That seems like a Hyundai problem I'll have to keep an eye on. Turning on brand new car to stinky air filter is nasty. And then they charged me their merchant fee to pay with credit card?? Retail merchants charging their customers their fee for doing business is the opposite of service. Not good
by 2021 CHEVROLET TAHOE LT Shopper on 06/08/2026Verified Purchase
This dealership is the best!! Heatherose please go see her and refer Tanorris Johnson on your next vehicle! I promise u want be disappointed..
by 2022 HYUNDAI ELANTRA N LINE Owner on 06/08/2026Verified Service
Very easy to book an appointment, fast service and my service guy Brian always keeps me updated on progress of the car! This is my go-to place for all my service needs!!
by Venkat A. on 06/01/2026Verified Service
I have been given my car for check engine flash issue for 4 times still not fix and While fixing the existing issues getting am new issues with there end as well
by Van Hyundai on 06/08/2026
Thank you for sharing your concerns. We understand your frustration with the recurring check engine light issue and are sorry to hear that you feel this way. We would like to discuss this further and work towards a resolution. Please reach out to our Service Director, Vincent Kelley at VKelley01@vtaig.com so we can review your service history and address these concerns.
by 2017 HYUNDAI SANTA FE SPORT Owner on 05/10/2026Verified Service
I had a number of things to be done on my vehicle and they finished before the estimated time they gave me, while I waited in the lobby. Also, they fixed some broken fasteners for free. Always nice and friendly staff.
by Van Hyundai on 05/15/2026
Thank you for the positive feedback! We're glad we could complete your service ahead of schedule and take care of those fasteners at no charge. Our team appreciates your kind words about their friendly service.
by 2025 HYUNDAI TUCSON LIMITED Owner on 05/08/2026Verified Service
They told the job will be done in 3-4 days but they took 19 days for that and no updates from service staff very bad service.
by Van Hyundai on 05/11/2026
Thank you for sharing your concerns about the extended timeframe for your service work. We understand your frustration. Your time is valuable, and what you've described is far from the level of service that we strive to provide. We take feedback about our service communication seriously, as keeping customers informed throughout the process is essential to providing the quality experience you deserve. Please contact our Service Director, Vincent Kelley at VKelley01@vtaig.com so we can discuss your experience and work towards a resolution.
by 2024 HYUNDAI ELANTRA SEL Owner on 04/29/2026Verified Service
I had a great experience it's was definitely 100% I will highly recommend working with Keith he was amazing
by Van Hyundai on 05/04/2026
We are absolutely thrilled to hear about your outstanding experience with us! Your recommendation means everything to our team, and we're delighted that Keith provided you with such exceptional service. It's wonderful to know that your visit exceeded your expectations and that you felt completely satisfied with the level of care you received. Keith and our entire team work hard every day to ensure our customers have experiences just like yours. We truly value your trust in us and look forward to continuing to serve you for years to come.
by 2015 HYUNDAI VELOSTER Owner on 03/23/2026Verified Service
Great service, everyone was really nice, and their coffee machine makes the long wait actually duable
by Van Hyundai on 03/26/2026
Thank you for the wonderful feedback! We're delighted our friendly staff and coffee station made your wait more enjoyable. Your experience means a lot to us at Van Hyundai, and we look forward to serving you again.
by Shaun B. on 03/18/2026Verified Service
They were amazing and fast had everything tooken care of before I even arrived it was a done deal all I had to do was sign the paperwork
by Van Hyundai on 03/23/2026
Thank you for the wonderful feedback! We're thrilled that our team had everything prepared before your arrival and made the process smooth and seamless. We appreciate you choosing Van Hyundai and taking the time to share your positive experience!
by 2022 HYUNDAI KONA SEL Owner on 02/22/2026Verified Service
The dealership fixed a difficult problem with my keys. I was very well taken care of during the days when they had to keep my car. I had a loaner and frequent updates on progress.
by Van Hyundai on 02/24/2026
Thank you for your review! We're glad our team resolved your key issue and that you felt well cared for throughout the process. Providing a loaner and regular updates is part of our commitment to excellent service. Your satisfaction means everything to us at Van Hyundai.
by 2023 HYUNDAI SANTA FE SEL PREMIUM Owner on 02/09/2026Verified Service
Very courteous and respectful always. Waiting area is also very clean and comfortable with options for tea, coffee, water.
by Crest INFINITI on 02/09/2026
Thank you for your wonderful feedback! We truly appreciate you taking the time to share your positive experience with us. Your satisfaction is incredibly important to us, and we look forward to continuing to serve you with the same high standard.
by 2025 HYUNDAI TUCSON LIMITED Owner on 01/24/2026Verified Service
Excellent service, I hate the fact they hide the snacks from you while you wait. They want you to go up to the checkout counter and ask for a snack.
I just think it is too elementary. If you can't afford to put snacks out put in a vending machine.
by Van Hyundai on 01/26/2026
We are thrilled to hear about your excellent service experience with us! Your feedback about our snack availability during your wait is genuinely valuable to us. We understand how having easy access to refreshments can make the waiting experience more comfortable and welcoming. Your suggestion about making snacks more readily available or considering alternative options like vending machines shows thoughtful consideration for improving the customer experience. We truly appreciate customers like you who take the time to share both positive feedback and constructive suggestions that help us continue to enhance our service.
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Service Information
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9,891 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Van Hyundai specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Van Hyundai specializes in these makes, in addition to many others.
What do verified customers think about Van Hyundai in Carrollton, TX?
Verified customers who visit Van Hyundai in Carrollton, TX rate this business 4.1 out of 5 stars, with 546 reviews. 9,891 customers favorited this location.
How can I contact Van Hyundai in Carrollton, TX?
To reach the sales team at Van Hyundai in Carrollton, TX, call (469) 256-6465. To reach the service department, call (833) 684-0385
How can I schedule a service appointment with Van Hyundai in Carrollton, TX?
