They did not check the vehicle out before selling it to me, which resulted in me having to return to the service department a couple weeks later because the heat didn't work. Was advised then that I needed to replace the brake pads, which was not their responsibility and that I bought the car "as is." Rude sales manager who just wants to push vehicles out the door, regardless of condition.
by Van Hyundai on 12/19/2025
Your concerns are noted regarding the condition of your recent vehicle purchase. We recognize that transparency about vehicle conditions is important when making such a significant investment. Your feedback about the service experience and communication with our team helps us understand where we can improve. Please contact Abdullahi Babalola at Ababalola@vanhyundai.com so we can discuss your specific situation and work toward a resolution.
by Globalmex1@gmail C. on 12/02/2025Verified Service
Service advisor recommended a service that was not going to solve the problem I was trying to solve but he recommended anyways. Once the service was done, he said that the work promised was not going to be able to be done. In other word they were just trying to get the money for the service.
by Van Hyundai on 12/05/2025
Thank you for sharing your concerns about your recent service experience. We understand your frustration. Your trust is important to us, and we recognize that this situation fell short of the clear communication and appropriate guidance we strive to provide. We would welcome the opportunity to discuss this matter further and work toward a resolution. Please contact our Service Director, Vincent Kelley at VKelley01@vtaig.com so we can better understand what happened.
by 2024 HYUNDAI ELANTRA LIMITED Owner on 11/14/2025Verified Service
My battery was totally dead on a 1 yr old car that was bought new. They sent guy to jump start and he said battery was defective. They refused a new battery warranty because of my low mileage. They said battery not defective and it was because I don't drive the car enough.
by Van Hyundai on 11/24/2025
Thank you for sharing your experience. We understand how frustrating it can be to encounter battery issues, especially on a newer vehicle. Your feedback regarding the warranty process and assessment is important to us, and we take all customer concerns seriously.
We would welcome the opportunity to discuss this matter further and provide any additional guidance. Please contact Abdullahi Babalola at Ababalola@vanhyundai.com so we can assist you directly.
by Rjhickey@verizon N. on 09/25/2025Verified Service
Good communication
4 recalls for ICCU, none of which prevented failure of unit. Nickel and dimeing the problem still resulted in replacement of unit.
Tried to sell replacement of TWO filters. Car only has one and the other was replaced 2 weeks before, Finally, the car wash was ridiculous - the roof was covered with dirt.
by Van Hyundai on 09/29/2025
We aim to address all feedback promptly and appreciate you taking the time to share your experience with us. We understand your frustration. Your feedback is invaluable to us as we work to improve our service processes and ensure better communication about necessary repairs versus additional services. We are sorry to hear that you feel this way about your overall experience, and we would welcome the opportunity to discuss your concerns further. Please contact our Service Director, Vincent Kelley at VKelley01@vtaig.com so we can address these matters directly with you.
by 2023 HYUNDAI VENUE SEL/LIMITED Owner on 09/12/2025Verified Service
Getting the car was an easy and exciting time, but the communication amongst the staff is chaotic. I do not want to ever go back to that store. It's been weeks and I have reached out multiple times for them to email me all the paperwork that I signed. They have not followed through with that.
by 2024 HYUNDAI TUCSON LIMITED Owner on 06/26/2025Verified Service
Got charged to change a stinky car filter after owning the new car for under 6 months? That seems like a Hyundai problem I'll have to keep an eye on. Turning on brand new car to stinky air filter is nasty. And then they charged me their merchant fee to pay with credit card?? Retail merchants charging their customers their fee for doing business is the opposite of service. Not good
by 2024 HYUNDAI ELANTRA SEL Owner on 05/08/2025Verified Service
My experience was fare the oil change service went well. I had the tech to check the back tire on the driver side it has a slow leak they couldn't find anything the wrong with the tire so I took my car to Discount Tire they did a water test on the tire and found a small nail on the side of the tire.
by 2021 DODGE CHALLENGER GT Owner on 05/01/2025Verified Service
I came to have the LoJack service installed in vehicle after they told me it was already installed. I live far away and drove back for installation. They said they said they installed it and asked if they could help get it set-up on the app. They said it takes a couple days. It's been a couple weeks and still not working.
by 2019 RAM 1500 BIG HORN/LONE STAR Owner on 03/30/2025Verified Service
VAN HYUNDAI the worst dealer to buy car from..i went to buy a car from them i pay half of the downpayment and i never get the car .i got told that the car had a recall so after a month later .they told me that they have canceled the deal and I HAD LOST THE MONEY I PAY Becuse i never pay the rest OF the down WHEN I DIDNT EVEN GOT THE CAR .THATS CRAZY HOW THEY ROB PEOPLE LIKE THAT .
by Van Hyundai on 04/02/2025
We are sorry to hear that you feel this way about your experience. We would like the opportunity to discuss your concerns and see how we can assist you. Please reach out to Abdullahi Babalola at Ababalola@vanhyundai.com so we can address this matter further.
by 2019 HYUNDAI SONATA SE Owner on 03/09/2025Verified Service
Very disappointing. Two repair visits and almost $2400.00 dollars spent. Problem not resolved. Not very confident that the problem will be, or can be, resolved. Reluctant to pay for another service appointment and leave with the same problem again.
by Van Hyundai on 03/12/2025
We are sorry to hear about your disappointing experience. It is concerning that after two repair visits the problem remains unresolved. We understand your reluctance to schedule another appointment under these circumstances. Please reach out to our Service Director, Vincent Kelley at VKelley01@vtaig.com, so we can address your concerns and work towards a resolution.
by Arthur H. on 12/08/2025Verified Purchase
I enjoy the experience and they were super helpful they pick me up from the airport and everything
The salesman where very polite and friendly
Thanks so much
I would recommend them to everyone
by Van Hyundai on 12/11/2025
We are thrilled to hear about your wonderful experience with us! Your satisfaction means everything to our team, and we're delighted that our staff provided such helpful and courteous service throughout your visit. The airport pickup service is something we're proud to offer, and it's fantastic to know it made your experience even more convenient. We truly value your kind words about our team's politeness and friendliness - they work hard to ensure every customer feels welcomed and supported. Thank you for taking the time to share your positive feedback and for recommending Van Hyundai to others. We look forward to serving you again in the future!
by Norm B. on 11/24/2025Verified Purchase
Alex the Director of Sales was outstanding to work with. He is very customer focused and was sure I was satisfied! Great experience!
by Van Hyundai on 12/10/2025
Thank you for your excellent feedback about Alex and our team! We're thrilled you had such a positive experience and felt well taken care of. We appreciate you, Norm, and look forward to serving you again!
by Tylersmama20@yahoo C. on 11/21/2025Verified Service
I love the new building and everyone is so nice. I never take my best helper anywhere else to be worked on, only to Van Hyundai. So keep up the good work everyone.
by Van Hyundai on 12/02/2025
Thank you for your wonderful feedback about our new facility! Your loyalty to Van Hyundai means everything to us. We're delighted our friendly staff continues to provide the quality service you deserve. Your kind words motivate us to keep up the good work!
by 2023 HYUNDAI ELANTRA N LINE Owner on 11/15/2025Verified Service
I just like how through they are with the service on my car. Especially how they video as they check my car.
by Van Hyundai on 11/25/2025
Thank you for appreciating our thorough service approach! We're glad the video documentation process demonstrates our commitment to transparency and keeps you informed throughout the service. Your feedback means a lot to our team at Van Hyundai.
by 2020 HYUNDAI KONA SEL PLUS Owner on 11/03/2025Verified Service
GREAT PEOPLE, Greeted me at my car, knew why i was there. Got it done in perfect timing. Will be taking my car back
by Van Hyundai on 11/10/2025
We are honored to hear about your wonderful experience with our team. It sounds like our staff made a great first impression by greeting you right at your vehicle and being prepared for your visit. We understand how valuable your time is, and we're thrilled that we were able to complete your service efficiently and on schedule. Your satisfaction means everything to us at Van Hyundai, and we look forward to welcoming you back for your future automotive needs. Thank you for choosing us and for taking the time to share your positive feedback.
by 2021 HYUNDAI VENUE SEL/DENIM Owner on 10/29/2025Verified Service
Phil Socolov was extremely thorough trying to diagnose the problem with my car. Great customer service! Unfortunately, they were unable to figure out what was wrong and the problem stopped. It makes me a little nervous driving now.
by Van Hyundai on 11/03/2025
We are overjoyed to hear about your positive experience with our team's thorough diagnostic approach. It's wonderful to know that you felt our customer service was exceptional and that we took the time needed to carefully examine your vehicle's concerns. We understand it can be unsettling when intermittent issues resolve themselves during diagnosis, as this can leave questions about future reliability. Our team at Van Hyundai genuinely cares about your peace of mind on the road. While some automotive problems can be elusive and stop occurring temporarily, we want you to feel confident in your vehicle's performance. Please don't hesitate to return if any concerns arise again - we're always here to help ensure your driving experience remains safe and worry-free.
by 2023 HYUNDAI SANTA CRUZ SEL PREMIUM Owner on 10/14/2025Verified Service
Winter to have my normal service done and was informed that it was no longer covered, and no one offered me a price or to do the service at a cost so I left
by Van Hyundai on 10/20/2025
We are disappointed to hear about your experience, and we understand your frustration. We recognize how important clear communication is, especially regarding service costs and available options. We would appreciate the chance to discuss this further and help resolve your concerns. Please contact our Service Director, Vincent Kelley at VKelley01@vtaig.com so we can better understand what happened and work toward a solution that meets your service needs.
by 2011 HYUNDAI GENESIS COUPE 3.8L Owner on 08/26/2025Verified Service
They promised to call me back 3 times and have not done so. My car has now been there for 3 weeks. I spent $1000 to have the AC fixed and it's still not working.
by Van Hyundai on 09/11/2025
We are disappointed to hear about the challenges you have experienced. We understand your frustration and recognize that reliable communication and effective repairs are fundamental to a positive customer experience, and we take your feedback seriously. The situation you have described does not reflect the standard of service we strive to provide to our customers. We would appreciate the opportunity to address these concerns directly with you. Please contact our Service Director, Vincent Kelley at VKelley01@vtaig.com so we can discuss your situation further and work towards a resolution.
by Recshell W. on 08/23/2025Verified Purchase
The experience was a wonderful one l have been telling everyone l see but that is not the vehicle I got the Santa Cruz
by Van Hyundai on 09/08/2025
We greatly appreciate your wonderful feedback about your experience with us. It's heartwarming to hear that you've been sharing your positive experience with others - that means the world to us. Thank you for choosing Van Hyundai and for taking the time to share your experience.
by Scottgrannemann12@gmail C. on 08/22/2025Verified Service
Great service would highly recommend this dealership to anything looking for service or to buy a new Hyundai
by Van Hyundai on 09/05/2025
Thank you for sharing your wonderful experience with us. We are thrilled to hear that you received excellent service and would recommend Van Hyundai to others seeking automotive service or looking to purchase a new vehicle. Your positive feedback about our team's dedication to providing quality service means so much to us. We truly appreciate customers like you who take the time to share their experiences, and we look forward to continuing to serve you in the future.
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Service Information
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8,854 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Van Hyundai specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Van Hyundai specializes in these makes, in addition to many others.
What do verified customers think about Van Hyundai in Carrollton, TX? Verified customers who visit Van Hyundai in Carrollton, TX rate this business 4.1 out of 5 stars, with 475 reviews. 8,854 customers favorited this location.How can I contact Van Hyundai in Carrollton, TX? To reach the sales team at Van Hyundai in Carrollton, TX, call (469) 256-6465. To reach the service department, call (855) 520-1220How can I schedule a service appointment with Van Hyundai in Carrollton, TX? You can schedule a service appointment at Van Hyundai in Carrollton, TX through CARFAX.What are the shop amenities offered by Van Hyundai in Carrollton, TX? Van Hyundai in Carrollton, TX offers the following amenities: Free Wi-Fi.Does Van Hyundai in Carrollton, TX have a service center? Yes, Van Hyundai in Carrollton, TX does have a service center. You can contact the service department at (855) 520-1220.
