by 2020 CHEVROLET SILVERADO C1500 HIGH CTRY Owner on 02/23/2026Verified Service
ZERO STARS!!! Stay away from this dealership. Two days after purchasing a vehicle, I noticed a small knocking sound while driving. I took the vehicle to a mechanic shop for a quick inspection and they discovered that the motor mounts were broken, the transmission torque converter was slipping, and one tire was well below safe tread depth. The sales staff at the dealership will not return any phone calls.
by Van Hyundai on 02/24/2026
Your concerns are noted and we understand your frustration. The problems you experienced fall short of the standards we strive to maintain. We take your feedback seriously and would appreciate the opportunity to discuss this further. Please contact Abdullahi Babalola at Ababalola@vanhyundai.com so we can work towards a resolution.
by Kristine B. on 12/12/2025Verified Purchase
They did not check the vehicle out before selling it to me, which resulted in me having to return to the service department a couple weeks later because the heat didn't work. Was advised then that I needed to replace the brake pads, which was not their responsibility and that I bought the car "as is." Rude sales manager who just wants to push vehicles out the door, regardless of condition.
by Van Hyundai on 12/19/2025
Your concerns are noted regarding the condition of your recent vehicle purchase. We recognize that transparency about vehicle conditions is important when making such a significant investment. Your feedback about the service experience and communication with our team helps us understand where we can improve. Please contact Abdullahi Babalola at Ababalola@vanhyundai.com so we can discuss your specific situation and work toward a resolution.
by 2017 HYUNDAI TUCSON LTD/SPT ECO/SE/NIG Owner on 12/02/2025Verified Service
Service advisor recommended a service that was not going to solve the problem I was trying to solve but he recommended anyways. Once the service was done, he said that the work promised was not going to be able to be done. In other word they were just trying to get the money for the service.
by Van Hyundai on 12/05/2025
Thank you for sharing your concerns about your recent service experience. We understand your frustration. Your trust is important to us, and we recognize that this situation fell short of the clear communication and appropriate guidance we strive to provide. We would welcome the opportunity to discuss this matter further and work toward a resolution. Please contact our Service Director, Vincent Kelley at VKelley01@vtaig.com so we can better understand what happened.
by 2024 HYUNDAI ELANTRA LIMITED Owner on 11/14/2025Verified Service
My battery was totally dead on a 1 yr old car that was bought new. They sent guy to jump start and he said battery was defective. They refused a new battery warranty because of my low mileage. They said battery not defective and it was because I don't drive the car enough.
by Van Hyundai on 11/24/2025
Thank you for sharing your experience. We understand how frustrating it can be to encounter battery issues, especially on a newer vehicle. Your feedback regarding the warranty process and assessment is important to us, and we take all customer concerns seriously.
We would welcome the opportunity to discuss this matter further and provide any additional guidance. Please contact Abdullahi Babalola at Ababalola@vanhyundai.com so we can assist you directly.
by 2023 HYUNDAI IONIQ 5 SEL Owner on 09/25/2025Verified Service
Good communication
4 recalls for ICCU, none of which prevented failure of unit. Nickel and dimeing the problem still resulted in replacement of unit.
Tried to sell replacement of TWO filters. Car only has one and the other was replaced 2 weeks before, Finally, the car wash was ridiculous - the roof was covered with dirt.
by Van Hyundai on 09/29/2025
We aim to address all feedback promptly and appreciate you taking the time to share your experience with us. We understand your frustration. Your feedback is invaluable to us as we work to improve our service processes and ensure better communication about necessary repairs versus additional services. We are sorry to hear that you feel this way about your overall experience, and we would welcome the opportunity to discuss your concerns further. Please contact our Service Director, Vincent Kelley at VKelley01@vtaig.com so we can address these matters directly with you.
by 2023 HYUNDAI VENUE SEL/LIMITED Owner on 09/12/2025Verified Service
Getting the car was an easy and exciting time, but the communication amongst the staff is chaotic. I do not want to ever go back to that store. It's been weeks and I have reached out multiple times for them to email me all the paperwork that I signed. They have not followed through with that.
by 2024 HYUNDAI TUCSON LIMITED Owner on 06/26/2025Verified Service
Got charged to change a stinky car filter after owning the new car for under 6 months? That seems like a Hyundai problem I'll have to keep an eye on. Turning on brand new car to stinky air filter is nasty. And then they charged me their merchant fee to pay with credit card?? Retail merchants charging their customers their fee for doing business is the opposite of service. Not good
by 2024 HYUNDAI ELANTRA SEL Owner on 05/08/2025Verified Service
My experience was fare the oil change service went well. I had the tech to check the back tire on the driver side it has a slow leak they couldn't find anything the wrong with the tire so I took my car to Discount Tire they did a water test on the tire and found a small nail on the side of the tire.
by 2021 DODGE CHALLENGER GT Owner on 05/01/2025Verified Service
I came to have the LoJack service installed in vehicle after they told me it was already installed. I live far away and drove back for installation. They said they said they installed it and asked if they could help get it set-up on the app. They said it takes a couple days. It's been a couple weeks and still not working.
by 2015 HYUNDAI VELOSTER Owner on 03/23/2026Verified Service
Great service, everyone was really nice, and their coffee machine makes the long wait actually duable
by Van Hyundai on 03/26/2026
Thank you for the wonderful feedback! We're delighted our friendly staff and coffee station made your wait more enjoyable. Your experience means a lot to us at Van Hyundai, and we look forward to serving you again.
by Shaun B. on 03/18/2026Verified Service
They were amazing and fast had everything tooken care of before I even arrived it was a done deal all I had to do was sign the paperwork
by Van Hyundai on 03/23/2026
Thank you for the wonderful feedback! We're thrilled that our team had everything prepared before your arrival and made the process smooth and seamless. We appreciate you choosing Van Hyundai and taking the time to share your positive experience!
by 2022 HYUNDAI KONA SEL Owner on 02/22/2026Verified Service
The dealership fixed a difficult problem with my keys. I was very well taken care of during the days when they had to keep my car. I had a loaner and frequent updates on progress.
by Van Hyundai on 02/24/2026
Thank you for your review! We're glad our team resolved your key issue and that you felt well cared for throughout the process. Providing a loaner and regular updates is part of our commitment to excellent service. Your satisfaction means everything to us at Van Hyundai.
by 2023 HYUNDAI SANTA FE SEL PREMIUM Owner on 02/09/2026Verified Service
Very courteous and respectful always. Waiting area is also very clean and comfortable with options for tea, coffee, water.
by Crest INFINITI on 02/09/2026
Thank you for your wonderful feedback! We truly appreciate you taking the time to share your positive experience with us. Your satisfaction is incredibly important to us, and we look forward to continuing to serve you with the same high standard.
by 2025 HYUNDAI TUCSON LIMITED Owner on 01/24/2026Verified Service
Excellent service, I hate the fact they hide the snacks from you while you wait. They want you to go up to the checkout counter and ask for a snack.
I just think it is too elementary. If you can't afford to put snacks out put in a vending machine.
by Van Hyundai on 01/26/2026
We are thrilled to hear about your excellent service experience with us! Your feedback about our snack availability during your wait is genuinely valuable to us. We understand how having easy access to refreshments can make the waiting experience more comfortable and welcoming. Your suggestion about making snacks more readily available or considering alternative options like vending machines shows thoughtful consideration for improving the customer experience. We truly appreciate customers like you who take the time to share both positive feedback and constructive suggestions that help us continue to enhance our service.
by 2023 HYUNDAI PALISADE LIMITED Owner on 01/14/2026Verified Service
Always professional! They explained everything and gave me options. Their service department is excellent! Does great work and staff is always courteous.
by Van Hyundai on 01/15/2026
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with our professional team and service department. Your kind words about our staff's courteous nature and quality work mean a lot to us. We appreciate you taking the time to share your experience!
by 2025 HYUNDAI TUCSON LIMITED Owner on 01/08/2026Verified Service
Friendly, professional, informative representative. Promised service within a certain timeframe and completed the service on time.
by Van Hyundai on 01/08/2026
Thank you for the positive feedback! We're pleased our representative was friendly, professional, and informative, and that we completed your service on time as promised. We appreciate you choosing Van Hyundai for your automotive needs.
by Arthur H. on 12/08/2025Verified Purchase
I enjoy the experience and they were super helpful they pick me up from the airport and everything
The salesman where very polite and friendly
Thanks so much
I would recommend them to everyone
by Van Hyundai on 12/11/2025
We are thrilled to hear about your wonderful experience with us! Your satisfaction means everything to our team, and we're delighted that our staff provided such helpful and courteous service throughout your visit. The airport pickup service is something we're proud to offer, and it's fantastic to know it made your experience even more convenient. We truly value your kind words about our team's politeness and friendliness - they work hard to ensure every customer feels welcomed and supported. Thank you for taking the time to share your positive feedback and for recommending Van Hyundai to others. We look forward to serving you again in the future!
by Norm B. on 11/24/2025Verified Purchase
Alex the Director of Sales was outstanding to work with. He is very customer focused and was sure I was satisfied! Great experience!
by Van Hyundai on 12/10/2025
Thank you for your excellent feedback about Alex and our team! We're thrilled you had such a positive experience and felt well taken care of. We appreciate you, Norm, and look forward to serving you again!
by 2015 HYUNDAI TUCSON GLS Owner on 11/21/2025Verified Service
I love the new building and everyone is so nice. I never take my best helper anywhere else to be worked on, only to Van Hyundai. So keep up the good work everyone.
by Van Hyundai on 12/02/2025
Thank you for your wonderful feedback about our new facility! Your loyalty to Van Hyundai means everything to us. We're delighted our friendly staff continues to provide the quality service you deserve. Your kind words motivate us to keep up the good work!
by 2023 HYUNDAI ELANTRA N LINE Owner on 11/15/2025Verified Service
I just like how through they are with the service on my car. Especially how they video as they check my car.
by Van Hyundai on 11/25/2025
Thank you for appreciating our thorough service approach! We're glad the video documentation process demonstrates our commitment to transparency and keeps you informed throughout the service. Your feedback means a lot to our team at Van Hyundai.
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Service Information
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9,654 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Van Hyundai specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Van Hyundai specializes in these makes, in addition to many others.
What do verified customers think about Van Hyundai in Carrollton, TX?
Verified customers who visit Van Hyundai in Carrollton, TX rate this business 4.1 out of 5 stars, with 522 reviews. 9,654 customers favorited this location.
How can I contact Van Hyundai in Carrollton, TX?
To reach the sales team at Van Hyundai in Carrollton, TX, call (469) 256-6465. To reach the service department, call (833) 684-0385
How can I schedule a service appointment with Van Hyundai in Carrollton, TX?
