by 2020 HYUNDAI PALISADE LIMITED Owner on 07/31/2025Verified Service
Friendly concerned service. Ready for me when I arrived. Got in next day after oil leak discovered in my Palisade. Haven't dealt with sales but service has been top notch. Wish I could say the same for their online app. Always end up calling for an appointment. The app is worthless.
by Van Horn Hyundai of Fond Du Lac on 07/31/2025
Thank you for sharing your experience with our service team! We apologize for the issues you've encountered with our app. Your comments are important, and we'll pass them on to the right team. We look forward to serving you again at Van Horn Hyundai of Fond Du Lac!
by 2022 HYUNDAI TUCSON SEL Owner on 05/30/2025Verified Service
Did not fix the issue. Said they found nothing wrong with the stop-start. But when I picked it up still does not work. But they assured me it was working for them.
This happened to my daughter car as well. They never find anything wrong when it's under factory warranty
by Van Horn Hyundai of Fond Du Lac on 06/03/2025
Bridgette, thank you for taking the time to share your experience. We are glad to have connected with you, but it's clear that we didn't meet your expectations, and for that, we sincerely apologize. We understand how disappointing it is when a problem remains unresolved. While we regret that you've chosen not to return, we respect your decision. If you ever reconsider, we'd welcome the opportunity to take a second look. Please feel free to reach out to us if we can be of further assistance. Thank you, Greg Szymanski - Service Manager - (920) 453-0817
by 2016 HYUNDAI SANTA FE SPORT Owner on 04/16/2025Verified Service
I like how they come out to greet you as soon as you pull into the service entrance. Walk you through what they are going to do walk you over to the waiting area. Text you when they are done and come to get you walking you to the service office. They are all very friendly polite just amazing customer service from start to finish.
by Van Horn Hyundai of Fond Du Lac on 04/16/2025
Thank you for sharing your experience with Van Horn Hyundai of Fond Du Lac! We're delighted to hear that our team provided such attentive and friendly service throughout your visit. We appreciate the kind words and look forward to serving you again in the future!
by 2023 HYUNDAI VENUE SEL/LIMITED Owner on 03/05/2025Verified Service
Average service. Did not notify me when done for pick-up. Were going to overcharge me by 100% according to e-mailed invoice until I challenged them. Only the first time I used their paid service, so we will see in the future whether I will recommend or not.
by Van Horn Hyundai of Fond Du Lac on 03/06/2025
Daniel, thank you for your feedback. We sincerely apologize for the miscommunication and the invoice discrepancy. We understand how important clear communication and accuracy are, and we appreciate you bringing this to our attention. We're glad the matter was resolved, and we will take steps to ensure better service moving forward. Please do not hesitate to reach out if you have any questions or other concerns.
Greg Szymanski - Service Manager - (920) 453-0817
by 2022 HYUNDAI TUCSON LIMITED Owner on 01/12/2025Verified Service
I love Van Horn and have ever since I bought my car from them three years ago. They have always been very helpful; even when it wasn't what I had my car in for to be serviced. The people there from billing to the service departments and even sales have been wonderful to me. I always tell friends how amazed I am by them and always recommend them to people I talk with. WTG VAN HORN!!!
by Van Horn Hyundai of Fond Du Lac on 01/13/2025
Thank you for your continued support and kind words about Van Horn Hyundai of Fond Du Lac! We're delighted to hear that our team has consistently provided helpful service across all departments. Your recommendations mean the world to us, and we're here whenever you need assistance!
by 2018 HYUNDAI ELANTRA SEL/VALUE/LIMITED Owner on 01/05/2025Verified Service
I experienced friendly people at the service section which made me feel at home and I only needed a oil and filter change this time and Eric gave me a good estimate on 4 new tires and a battery. As soon as The new year settles down I'll have these items replaced.
by Van Horn Hyundai of Fond Du Lac on 01/05/2025
We're delighted to hear that our service team at Van Horn Hyundai of Fond Du Lac made you feel at home! It's great to know Eric provided a helpful estimate for your future needs.
by 2014 HYUNDAI SANTA FE SPORT Owner on 10/20/2024Verified Service
They did a great job replacing my under-warranty engine. They also provided a beautiful, brand-new Tucson as a loaner. I had to ask to have one after a week, though. That should have been offered from the get-go as replacing an engine is not a simple couple of days repair. It took almost three weeks.
by Van Horn Hyundai of Fond Du Lac on 10/21/2024
Thank you for sharing your experience with Van Horn Hyundai of Fond Du Lac. We're glad to hear that the engine replacement went well and appreciate your feedback about the loaner vehicle process. Your input helps us improve, and we're here if you need anything else!
by 2016 FORD F150 SUPERCREW Owner on 10/11/2024Verified Service
my truck was in for an oil change. I was shown a fluid leak under the truck which I did appreciate but I asked if that was transmission fluid and was told no. i even asked to please check the transmission fluid before the leak was discovered. took it somewhere else and they found it was the transmission leaking and it was almost out of fluid.
by Van Horn Hyundai of Fond Du Lac on 10/14/2024
Robert,
Thank you for your review. We truly appreciate your feedback and are committed to providing a positive experience for all our customers. We take concerns like yours very seriously and will conduct a thorough investigation to ensure our staff is well-trained to handle all makes and models. We're dedicated to preventing this issue from occurring again. If you have any questions or would like to discuss this further, please feel free to reach out to me.
Thank you, Greg Szymanski - Service Manager - (920) 453-0817
by 2018 HYUNDAI TUCSON VALUE/LIMITED Owner on 10/03/2024Verified Service
Amazing service from Nick Morrison and the whole team at Van Horn Hyundai! We needed a transmission and engine replacement all under warranty. Thanks to their help and guidance if was a very good experience. Thank you for everything! She's running amazing
by Van Horn Hyundai of Fond Du Lac on 10/03/2024
Thank you for sharing your experience with us! We're delighted to hear that Nick and the Van Horn Hyundai of Fond Du Lac team provided amazing service during your transmission and engine replacement. Enjoy driving, we hope to see you again soon!
by 2021 RAM 1500 LARAMIE Owner on 09/06/2025Verified Service
Service was done promptly, but they have my mileage written down incorrectly, my vehicle only has 27000 miles on it and went back 2 times to have it corrected and they still reported it with 37000 miles ..
I'm not impressed..
by Van Horn Hyundai of Fond Du Lac on 09/09/2025
David, thank you for your feedback. We're truly sorry to hear about your experience, and we apologize for not meeting your expectations. We have reached out and would appreciate the opportunity to discuss your concerns further. At your convenience, feel free to contact me back directly, as we're committed to ensuring your satisfaction. Thank you, Greg Szymanski - Service Manager - (920) 453-0817
by 2022 CHRYSLER PACIFICA TOURING Owner on 09/01/2025Verified Service
Every professional was very respectful and helpful. Just a pleasure to have my vehicle serviced by you.
by Van Horn Hyundai of Fond Du Lac on 09/02/2025
Thank you for choosing Van Horn Hyundai of Fond Du Lac and for sharing your 5-star review. We truly value your business and your feedback. See you next time!
by 2018 HYUNDAI ELANTRA SEL/VALUE/LIMITED Owner on 08/22/2025Verified Service
I can tell of what was completed on my Hyundai, Oil change and filter. It was very good. The rest of my car was a visual ck of belts and fluids.
by Van Horn Hyundai of Fond Du Lac on 08/23/2025
We are so glad your experience was a smooth one! Thank you for choosing Van Horn Hyundai of Fond Du Lac, we hope to see you again down the road. Safe travels!
by 2019 VOLKSWAGEN JETTA SEL Owner on 08/15/2025Verified Service
The car was serviced as agreed upon. Anyone I dealt with during the process was helpful and professional.
by Van Horn Hyundai of Fond Du Lac on 08/15/2025
Thank you for sharing your experience with our team! We look forward to helping you again at Van Horn Hyundai of Fond Du Lac. Take care!
by 2019 HYUNDAI SONATA LIMITED/SEL/SPORT Owner on 08/13/2025Verified Service
Friendly and informative. Met me at my scheduled appointment time and let me know what was being done. Kept me updated on the process.
by Van Horn Hyundai of Fond Du Lac on 08/14/2025
Thank you for sharing your feedback about our team! We appreciate your business and hope to see you again at Van Horn Hyundai of Fond Du Lac.
by 2013 HYUNDAI TUCSON GLS/LTD Owner on 08/09/2025Verified Service
My service advisor, Eric Immel, was professional and helpful. Having worked in customer service, I was very impressed and appreciative. Thank you so much!
by Van Horn Hyundai of Fond Du Lac on 08/11/2025
We are pleased to hear Eric provided such a professional and helpful experience. Thank you for choosing Van Horn Hyundai of Fond Du Lac and for sharing your feedback! Safe travels!
by 2021 HYUNDAI SONATA SEL PLUS Owner on 07/21/2025Verified Service
Fast friendly service. Was explained what was needed and what will need in future. Great service man.
by Van Horn Hyundai of Fond Du Lac on 07/21/2025
We appreciate your business and your kind feedback about our Help Team! Thank you for choosing Van Horn Hyundai of Fond du Lac and for sharing your thoughts about your experience.
by 2020 HYUNDAI VENUE SEL/DENIM Owner on 06/26/2025Verified Service
Service people as always answered all GIRL questions and didn't make you feel dumb... and the shuttle guy was great... thanks again
by Van Horn Hyundai of Fond Du Lac on 06/26/2025
We're happy to hear that our service team at Van Horn Hyundai of Fond Du Lac made you feel comfortable and well-informed. It's great to know the shuttle service was also a hit! Thanks for sharing your experience with us!
by 2024 HYUNDAI TUCSON LIMITED Owner on 06/20/2025Verified Service
Kevin & the rest of the staff are always very helpful & 100% listen to any concerns, then follow up with you to make sure they have eliminated the cause for concern. I trust the service department.
by Van Horn Hyundai of Fond Du Lac on 06/20/2025
Thank you for sharing your positive experience with Kevin and the team at Van Horn Hyundai of Fond Du Lac! We're glad to know our service department has earned your trust. We look forward to assisting you again in the future!
by 2019 HYUNDAI TUCSON LTD/SEL/SP/ULT/VAL Owner on 06/05/2025Verified Service
Everything was just great. They were able to accommodate me in a few special requests I had. Very kind, friendly, and knowledgeable.
by Van Horn Hyundai of Fond Du Lac on 06/06/2025
We're delighted to hear that our team at Van Horn Hyundai of Fond Du Lac could accommodate your special requests and provide a great experience. Thank you for the kind words, and we hope you're enjoying your 2019 Hyundai Tucson!
by Gpreder@gmail C. on 05/25/2025Verified Service
Ok, ripped me off once though. ! Installed new battery. Claimed system had to be reprogrammed. Cost about 125 bucks. Did not need to be done!
by Van Horn Hyundai of Fond Du Lac on 05/29/2025
Eugene, thank you for your feedback. We're truly sorry to hear about your experience, and we apologize for not meeting your expectations. We're glad to have connected with you to discuss your concerns and are happy to be assisting you further. We appreciate your patience throughout this process. Please do not hesitate to reach out if you have any questions or need further assistance.
Thank you,
Greg Szymanski - Service Manager - (920) 453-0817
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1,818 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Van Horn Hyundai of Fond Du Lac specializes in these services, in addition to many others.
Emissions Inspection
Oil Change
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Top Makes Serviced
Based on CARFAX Service History, Van Horn Hyundai of Fond Du Lac specializes in these makes, in addition to many others.
What do verified customers think about Van Horn Hyundai of Fond Du Lac in Fond Du Lac, WI? Verified customers who visit Van Horn Hyundai of Fond Du Lac in Fond Du Lac, WI rate this business 4.8 out of 5 stars, with 404 reviews. 1,818 customers favorited this location.How can I contact Van Horn Hyundai of Fond Du Lac in Fond Du Lac, WI? To reach the sales team at Van Horn Hyundai of Fond Du Lac in Fond Du Lac, WI, call (920) 453-0816. To reach the service department, call (920) 453-0817How can I schedule a service appointment with Van Horn Hyundai of Fond Du Lac in Fond Du Lac, WI? You can schedule a service appointment at Van Horn Hyundai of Fond Du Lac in Fond Du Lac, WI through CARFAX.Does Van Horn Hyundai of Fond Du Lac in Fond Du Lac, WI have a service center? Yes, Van Horn Hyundai of Fond Du Lac in Fond Du Lac, WI does have a service center. You can contact the service department at (920) 453-0817.
