I liked that they finally got my car fixed, I didn't like the customer service and communication on how they handled the service. And after all the miscommunication I still wasn't courtesy 5 dollar off or nothing. Then after having my car over a week , I had to bring it back because the the car still wasn't fixed right . The tech left some wires loose .Customer Service means a lot
by Van Cadillac on 04/22/2026
We value feedback regarding communication, service quality, and overall follow-through. Our team remains committed to ensuring repairs are completed accurately and that customers are kept informed throughout the process. We continue to focus on improving consistency and attention to detail across all service interactions, reach out to Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@vtaig.com.
by 2019 CADILLAC CT6 PREMIUM LUXURY Owner on 04/11/2026Verified Service
Van Cadillac service and the Van Collision Center are wonderful. They are always quick to respond to questions and are always able to schedule an appointment quickly. Everyone is kind, friendly and knowledgeable. They are the only people I'll allow to work on my car.
by Van Cadillac on 04/13/2026
Thank you for your outstanding review! We're thrilled that our service and collision teams have earned your complete trust. Your confidence in exclusively choosing us for your vehicle care is the highest compliment we could receive. We appreciate being your valued customer at Van Cadillac of Kansas City.
by 2022 CHEVROLET TRAX 1LT Owner on 01/09/2026Verified Service
I only bring my car into Van and someone the last time put the lug nuts on wrong which stripped the studs. Because my car wasnt driven for half of 2025 because I had knee replacement surgery. I was told even though they were the last ones to work on my vehicle it was out of warranty so I had to pay for their screw up. So my oil change and tire rotation that should have been about 100.00 cost me 400.00.
by Van Cadillac on 01/12/2026
Dear Customer,
Our records indicate that your vehicle has not been serviced at our facility for approximately one year and three months, during which time it accumulated 7,394 miles.
We were informed that the vehicle was taken to another repair facility where the wheels were repaired and rotated. Based on our assessment, the damage appears to have resulted from improper wheel rotation performed during that visit. As such, we recommend contacting the previous repair facility to inquire whether they would be willing to reimburse you for the cost of the repair.
If available, please provide them with a copy of your receipt or any related documentation from that service visit, as it may assist with their review.
Should you wish to discuss this matter further, you are welcome to contact our Customer Relations Manager at 816-648-1093.
Sincerely,
Customer Relations Team
by 2015 CADILLAC SRX LUXURY COLLECTION Owner on 12/01/2025Verified Service
Jon Goth, my service advisor was personable and professional. He went the extra mile to add more air to my tires at my request because of the extreme Artic blast our area is experiencing. The tires had been inflated to the recommended pressure under normal conditions but with the winter months, I prefer a little more air. Everyone in service was professional and greeted me immediately even though they were extremely busy.
by Van Cadillac on 12/03/2025
Thank you for the positive feedback about your service experience at Van Cadillac of Kansas City. We're glad Jon Goth provided personable and professional service, especially by adjusting your tire pressure for the winter conditions. It's great to hear our entire service team maintained their professionalism despite being busy. We appreciate your recognition of our team's dedication and look forward to serving you again.
by 2023 CHEVROLET TRAVERSE LT Owner on 10/13/2025Verified Service
the bill I got from you said that the tire pressure had been checked and tires properly filled. when I brought up tire pressure on my dash, I saw that ALL tires haad 29 psi, so I had to turn around and go back to service to get it done properly. NOT GOOD
by Van Chevrolet Cadillac Subaru on 10/17/2025
We are disappointed to hear about the tire pressure issue during your recent service visit. We understand your frustration. The situation you've described is certainly not the experience we want for our customers. We take quality control seriously and recognize that this situation did not meet the standards that we strive to provide. We would appreciate the opportunity to discuss this matter further and ensure your concerns are properly addressed. Please contact our Customer Relations Manager, Kim Kloth, at 855-971-8381 or kkloth@vtaig.com so we can address your concerns directly.
by 2018 CHEVROLET TRAX 1LT Owner on 10/06/2025Verified Service
My first time using Van Chevrolet. Phil Balano in your Service Dept. was very helpful in answering my questions. I was told how long it would take the mechanic to do the work and was surprised when it didn't take longer. I'll be bringing my car back to Van's...
by Van Chevrolet Cadillac Subaru on 10/09/2025
We sincerely value your positive feedback about your first experience with us. It's wonderful to hear that our Service Department was so helpful in answering all your questions and providing clear expectations about the work timeline. We're delighted that the service was completed efficiently and met your expectations. Your trust means everything to us, and we look forward to serving you again when you bring your vehicle back for future service needs.
by 2023 CADILLAC XT5 PREMIUM LUXURY Shopper on 07/30/2025Verified Purchase
Friendly staff and very helpful salesman. Adam Jonny Cash worked for us to get the best deal possible. Helped every step of the way from having the car ready and full of gas when we arrived for our appointment, to setting up my iPhone and OnStar as well as providing details on several of the car's features.
by 2014 CHEVROLET EQUINOX LS Owner on 06/18/2025Verified Service
The staff is so friendly, thorough and professional.
I like the way the staff help each other when the customers arrive.
If my guy is tied up an a call, another person will step in and continue the process. Thanks everyone! Derek Wong, YOU ROCK! 5 STARS FOR YOU!
by Van Chevrolet Cadillac Subaru on 06/23/2025
Thank you for the fantastic review! We're so glad to hear that you've had such a positive experience with our team. It's great to know that the staff's teamwork and professionalism made your visit smooth and efficient. We'll be sure to pass along your 5-star praise to Derek he'll be thrilled to hear it! If you ever need anything else, we're here to help!
by David H. on 06/05/2025Verified Service
Did everything over the phone when we got there? Everything was perfect.
Really nice people to deal with. We were there a little bit longer than we wanted to be, but not too bad.
I'm one of those like to get in write a check and leave. So it took a little longer than I wanted. But the good thing is we got to stop and eat Whataburger.
by Kiezia on 06/06/2025
Thank you for sharing your experience! We're glad everything was ready when you arrived and that our team made the process smooth. We appreciate your patience and hope the Whataburger stop was a nice bonus!
by 2020 CADILLAC XT5 PREMIUM LUXURY Owner on 05/24/2025Verified Service
The service experience was just fine, requested service completed. I do want to make note that the vehicle mileage was mis-stated on service check-in and the final invoice. The actual mileage was 43,488 - not 42,488. Is it possible to make that correction in the service history files?
by Van Chevrolet Cadillac Subaru on 05/30/2025
Thank you for your feedback! We're glad to hear your requested service was completed to your satisfaction. If you would like us to look into the mileage discrepancy and assist with updating your service records, please feel free to reach out anytime. We're here to help!
by 2018 CADILLAC XT5 LUXURY Owner on 05/18/2025Verified Service
I scheduled my oil change on line and when I showed up was informed that if I was going to wait for it I should have called to make my appointment. Surprised! Phillip my service advisor got me in and out quickly and I was very pleased. Very pleased with the overall service at Van's.
by 2026 CHEVROLET SILVERADO K1500 RST Owner on 04/18/2026Verified Service
Great people
Great service
Timely
The team in service go out of their way and make the service a great experience
by Van Cadillac on 04/21/2026
We are overjoyed to hear about your wonderful experience with our team. Your kind words about the excellent people and outstanding service truly mean the world to us. It's heartwarming to know that our service team exceeded your expectations and made your visit such a positive one. We take great pride in ensuring every interaction is handled promptly and with the care our customers deserve. Thank you for recognizing the extra effort our team puts forth to create exceptional experiences. Your feedback motivates us to continue delivering the high-quality service that makes Van Cadillac of Kansas City special.
by 2023 SUBARU FORESTER PREMIUM Shopper on 04/06/2026Verified Purchase
I've had several dealings with the Van Staff. All of them were top knotch. Sales (Jordan), Service (Jarrett) and body shops all performed in a professional yet friendly manner.
10?10 in my book
by Van Chevrolet Cadillac Subaru on 04/08/2026
Thank you for the outstanding feedback! We're thrilled that Jordan, Jarrett, and our body shop team all provided the professional and friendly service you experienced. Your 10/10 rating means the world to us and reinforces our commitment to exceptional customer care across all departments.
by 2020 CADILLAC XT5 PREMIUM LUXURY Owner on 04/06/2026Verified Service
Service was satisfactory, scheduled maintenance was completed, CEL was diagnosed, problem identified and corrected.
by Van Chevrolet Cadillac Subaru on 04/08/2026
Thank you for your positive feedback! We're pleased our team efficiently completed your scheduled maintenance, diagnosed your check engine light issue, and resolved the problem. Your satisfaction with our service means a great deal to us, and we look forward to serving you again.
by 2023 CHEVROLET TRAILBLAZER LT Owner on 04/04/2026Verified Service
quick and they didn't charge me because I heard a weird noise in my car and a squirrel head put a walnut back where my tire is
by Van Chevrolet Cadillac Subaru on 04/07/2026
Thank you for the positive feedback! We're glad our team could quickly diagnose the unusual noise and discover the unexpected culprit - wildlife near your vehicle. We're pleased we could provide fast service and peace of mind at no cost to you. Thank you for trusting us with your automotive needs!
by 2010 LINCOLN MKZ Shopper on 03/30/2026Verified Purchase
It was all fine except the hidden "doc fee" and the gamesmanship at the end. It took an hour longer than it needed to.
by Van Cadillac on 04/01/2026
We're glad your overall experience was positive. We understand your concerns about pricing transparency and the time involved in the process. Your feedback helps us identify areas for improvement, and we appreciate you taking the time to share your experience with us at Van Cadillac of Kansas City.
by 2024 CHEVROLET SILVERADO K2500HD LT Shopper on 03/30/2026Verified Purchase
There was nothing that happened at Van that wasn't top notch. From my greeting to my sale, to my after sale care. What an amazing experience!!
by Van Cadillac on 04/01/2026
Thank you for the amazing feedback! We're thrilled that every aspect of your experience with us was top notch, from your initial greeting through your purchase and follow-up care. Your satisfaction drives our commitment to excellence at Van Cadillac of Kansas City!
by 2008 SUBARU FORESTER SPORTS 2.5X/SPOR Shopper on 03/28/2026Verified Purchase
They got me in a vehicle with what I can afford. They gave me way more than what my truck was worth which was an 02 Ford ranger. Would recommend to anyone looking to buy a vehicle.
by Van Chevrolet Cadillac Subaru on 04/07/2026
We truly appreciate the recommendation! It's great to hear that we were able to work with your budget and provide a strong value for your Ford Ranger. Our goal is always to make the transition into a new vehicle as smooth and fair as possible.
Thank you for choosing us, and we hope you enjoy your new ride!
by 2013 CADILLAC XTS LUXURY Owner on 03/12/2026Verified Service
The service manager took care of the car oil leak in an efficient manner, he clearly explained what work was needed for repair and keep me informed throughout the process.
by Van Chevrolet Cadillac Subaru on 03/13/2026
Thanks for sharing your positive experience! We're pleased our service manager handled your oil leak repair efficiently and kept you well-informed throughout the process. Your feedback helps us continue providing quality service at Van Cadillac of Kansas City.
by 2020 CHEVROLET TRAVERSE LT Owner on 03/04/2026Verified Service
Great staff, let me know everything that was happening along the way. Will definitely be back for the next service needed. Thank you guys!
by Van Cadillac on 03/09/2026
Thank you for the positive feedback! We're glad our staff kept you well-informed throughout the process. We look forward to serving you again at Van Cadillac of Kansas City.
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Service Information
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8,226 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Van Chevrolet Cadillac Subaru specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Van Chevrolet Cadillac Subaru specializes in these makes, in addition to many others.
Buick
Cadillac
Chevrolet
Ford
GMC
Shop Amenities
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
About Us
Welcome to Van Chevrolet Service Center
LEARN MORE ABOUT THE SERVICE CENTER AT VAN CHEVROLET
While one of our main concerns at Van Chevrolet is selling vehicles, that's not our only concern! Whether you're looking to schedule an oil change, tire chan...
What do verified customers think about Van Chevrolet Cadillac Subaru in Kansas City, MO?
Verified customers who visit Van Chevrolet Cadillac Subaru in Kansas City, MO rate this business 4.6 out of 5 stars, with 926 reviews. 8,226 customers favorited this location.
How can I contact Van Chevrolet Cadillac Subaru in Kansas City, MO?
To reach the sales team at Van Chevrolet Cadillac Subaru in Kansas City, MO, call (816) 227-6607. To reach the service department, call (888) 260-4934
How can I schedule a service appointment with Van Chevrolet Cadillac Subaru in Kansas City, MO?
