Van Bortel Subaru of Rochester Reviews - Page 5

4.9
New Car Sales: (585) 648-1943Used Car Sales: (585) 460-2350Service: (888) 309-5502
Sales Open until 6:00 PM
Service Open until 8:00 PM

Van Bortel Subaru of Rochester Reviews - Page 5

4.9
Sales Open until 6:00 PM
Service Open until 8:00 PM

Ratings & Reviews

Overall Rating
4.9
275 Verified Reviews
5 Star
93%
4 Star
3%
3 Star
2%
2 Star
1%
1 Star
1%
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Read reviews that mention
by 2018 SUBARU IMPREZA PREMIUM PLUS Owner on 06/20/2025Verified Service
The work was done quickly and professionally and courteously.
by 2022 CHEVROLET SILVERADO K1500 RST Owner on 06/11/2025Verified Service
Great service from Eddie and quick checkout
by 2004 HONDA S2000 Owner on 06/11/2025Verified Service
Carter did a great job servicing my car.
by 2023 SUBARU WRX LIMITED Owner on 05/23/2025Verified Service
friendly technicians, quick and easy
by 2021 SUBARU FORESTER TOURING Owner on 05/05/2025Verified Service
Connie is excellent as a service advisor.
by 2024 SUBARU LEGACY PREMIUM Owner on 04/22/2025Verified Service
I came for crossbars and I sure do have them now!
by 2020 SUBARU FORESTER PREMIUM Owner on 04/20/2025Verified Service
Great service as always. Van Bortel never disappoints
by 2020 SUBARU LEGACY SPORT Owner on 04/03/2025Verified Service
Good Job. Efficient. Took less time than projected. Helpful and Friendly Service.
by 2023 SUBARU ASCENT PREMIUM Owner on 03/08/2025Verified Service
Always very professional and a nice waiting room to do work while I wait for the service to be completed.
by 2012 SUBARU OUTBACK 2.5I Owner on 02/06/2025Verified Service
We have been using Van Bortel for years and will continue to do so. Their service is exceptional and I've never experiencing like it in all the states we've live. One of a kind!
by 2020 SUBARU LEGACY SPORT Owner on 01/27/2025Verified Service
Service staff continues their excellent customer service. They get the job done with an eye for the details.
by 2021 SUBARU CROSSTREK LIMITED Owner on 01/26/2025Verified Service
Vehicle was ready when promised and I received a phone call letting me know that service was complete.
by 2021 SUBARU IMPREZA Owner on 01/19/2025Verified Service
The staff is professional, I was happy with the wait time and there is plenty of seating for customers.
by 2019 SUBARU ASCENT TOURING Owner on 12/23/2024Verified Service
It was a little confusing when wanting to get my tail light bulb replaced. I called and was told they can't do it in the express lane, then when I called to set up appointment I was told just use the express lane. I did and was quickly taken care of.
by Michael N. on 11/18/2024Verified Service
The service people are pleasant to work with. They performed all of the service I asked for, except for one that they had to order a new part for me.
by 2023 SUBARU IMPREZA PREMIUM Owner on 11/11/2024Verified Service
Van Bortel is excellent in both sales and service! The service dept. is professional, knowledgeable, accommodating and welcoming. I highly recommend them!
by 2019 SUBARU CROSSTREK PREMIUM Owner on 10/29/2024Verified Service
As always, very friendly, courteous, and knowledgeable staff took excellent care of my Crosstrek and got me back on the road quicker than expected.
by 2021 SUBARU FORESTER PREMIUM Owner on 10/29/2024Verified Service
Our first service at Van Bortel - best dealership we've ever been to. Friendly, courteous staff, spotlessly clean, comfortable waiting area.
by Bernadette B. on 10/08/2024Verified Purchase
They were full service. They even had a tech guy the day I picked up the car to walk me through all the technology in it.
by 2020 SUBARU OUTBACK LIMITED Owner on 10/07/2024Verified Service
Timely, friendly, through and went the extra mile to explain everything until I was satisfied. Thanks! Tom.
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