by 2017 SUBARU LEGACY 2.5I LIMITED Owner on 08/13/2025Verified Service
Friendly people and excellent service
by Gary L. on 07/27/2025Verified Service
Great people, Great job, Done right
by 2021 SUBARU FORESTER PREMIUM Owner on 07/21/2025Verified Service
They fit me in and got the job done quickly
by 2020 SUBARU FORESTER LIMITED Owner on 07/12/2025Verified Service
Always professional and accommodating. Love this dealership
by 2012 SUBARU OUTBACK 2.5I Owner on 07/04/2025Verified Service
Nothing! Service was fantastic and very thorough
by 2022 SUBARU FORESTER LIMITED Owner on 07/04/2025Verified Service
I have had nothing but good at van bortle till this time. Jake Zito wore a trump bracelet while at work. This is inappropriate since it is a work place. Also Subaru is a mostly LGBTQ+ brand of car. It's called the lesbian car for a reason. And then this. Targeting their main demographic at the dealership, is wrong. Also I was getting warranty work done, meaning I get a free rental car for the day, this is in their terms of service, and was told to me on the phone, Jake tried charging me for the car I used to get to work that day. I was able to drop that charge but still wrong it was even tried to be added. As a woman who already gets anxiety at a mostly man dominated environment such as car dealerships taking advantage of someone and trying to charge them extra is unfair. I will have to go back to get warranty work done in the future but will be taking my maintenance elsewhere
by 2018 SUBARU IMPREZA PREMIUM PLUS Owner on 06/20/2025Verified Service
The work was done quickly and professionally and courteously.
by 2022 CHEVROLET SILVERADO K1500 RST Owner on 06/11/2025Verified Service
Great service from Eddie and quick checkout
by 2004 HONDA S2000 Owner on 06/11/2025Verified Service
Carter did a great job servicing my car.
by 2023 SUBARU WRX LIMITED Owner on 05/23/2025Verified Service
friendly technicians, quick and easy
by Bruno M. on 05/13/2025Verified Service
The staff was courteous and thorough, the work was as described and the rental car concept so you don't have to wait or get a ride is great!
by 2023 SUBARU IMPREZA PREMIUM Owner on 04/20/2025Verified Service
Van Bortel Subaru of Rochester has a staff that is professional, knowledgeable, welcoming and caring in both sales and service.
by 2024 SUBARU CROSSTREK LIMITED Owner on 04/11/2025Verified Service
Clean waiting area with refreshments and video service. Excellent notification when the car was finished. The car was washed and cleaned to perfection.
by 2018 SUBARU IMPREZA PREMIUM PLUS Owner on 04/03/2025Verified Service
faster than they predicted. such a lovely service dept, from the friendly and well organized people to the supremely pleasant and comfortable waiting area, complete with free coffee and snacks! No one else comes close.
by 2023 SUBARU ASCENT PREMIUM Owner on 03/08/2025Verified Service
Always very professional and a nice waiting room to do work while I wait for the service to be completed.
by 2012 SUBARU OUTBACK 2.5I Owner on 02/06/2025Verified Service
We have been using Van Bortel for years and will continue to do so. Their service is exceptional and I've never experiencing like it in all the states we've live. One of a kind!
by 2020 SUBARU LEGACY SPORT Owner on 01/27/2025Verified Service
Service staff continues their excellent customer service. They get the job done with an eye for the details.
by 2021 SUBARU CROSSTREK LIMITED Owner on 01/26/2025Verified Service
Vehicle was ready when promised and I received a phone call letting me know that service was complete.
by 2021 SUBARU IMPREZA Owner on 01/19/2025Verified Service
The staff is professional, I was happy with the wait time and there is plenty of seating for customers.
by 2019 SUBARU ASCENT TOURING Owner on 12/23/2024Verified Service
It was a little confusing when wanting to get my tail light bulb replaced. I called and was told they can't do it in the express lane, then when I called to set up appointment I was told just use the express lane. I did and was quickly taken care of.
