by 2016 MERCEDES-BENZ METRIS Owner on 02/23/2026Verified Service
Definitely felt like they were shuffling through to get as many people I paid cash and bought wipers with cash then they said they couldn't install them or pay me cash back so I had to wait four days to be reimbursed they also didn't have an air filter again.. and three guys asked me the same things.. definitely just seems like too many cooks in the kitchen and no one really in charge.
by 2011 TOYOTA PRIUS Owner on 05/15/2026Verified Service
Edgar and his team were exceptional!
I felt like I was a NASCAR driver how fast they were able to get my car serviced!
by Valvoline Instant Oil Change on 05/15/2026
Thank you for the great rating! Our Valvoline Instant Oil Change team at our store on 12972 Newport Ave. loves helping drivers stay on top of oil changes and vehicle maintenance. Your support means a lot.
by 2008 HONDA ACCORD LX-P Owner on 04/19/2026Verified Service
You straight up do a horrible job guys. Stripe the oil plug then vacuum the oil out. How is this possible. Now the oil pan gasket is leaking. Lawyer coming
by Valvoline Instant Oil Change on 04/19/2026
Hi, there. My name is Jamie; I work with the Social Media Team at VIOC. I'm so sorry to hear about your experience. An investigation is needed to further address these concerns. We do not have any record of an investigation associated with the name and information provided. Please contact our Customer Care team at 800-327-8242 to start the process and/or receive further guidance.
by 2020 VOLVO XC90 T5 MOMENTUM Owner on 04/13/2026Verified Service
They really did the oil change. They showed me the filter how bad it was from prior oil change they never changed it.
by Valvoline Instant Oil Change on 04/13/2026
Thank you for the fantastic rating! We're grateful you stopped by our store on 12972 Newport Ave. for your oil change. Your support fuels our team every day.
by 2004 TOYOTA COROLLA MATRIX XR Owner on 01/03/2026Verified Service
These guys are great. They take the time to understand the problem and fix it right. I've been to many other mechanics that don't diagnose the issues properly. They are skilled, professional and courteous. A+ for Galaxy!
by 2004 HONDA ELEMENT EX Owner on 10/16/2025Verified Service
Charged to fix rear light. Went home and rear light was still out. Asked to add a sticker to the back of license plate and they said yes multiple times. did not change the sticker.
by 2008 KIA RIO/LX/SX Owner on 10/06/2025Verified Service
I love Valvoline because they have great customer service and complete in a timely fashion. If there is even a delay customers were notified. It is a pleasure to see great team work.
by 2023 MAZDA CX-5 BASE Owner on 10/01/2025Verified Service
Very fast and accurate service.
Workers comunicate with respect and explain to me all the options I have to refill any fluid on my vehicle.
The best, no appointment needed for oil change.
Thanks
by Newell W. on 09/18/2025Verified Service
False Report. No Service Provided. Not clear why this service shop indicated that service was provided.
by -Lynn *VIOC Social Media Team on 09/19/2025
Hi, Newell. You are correct, there was no service performed; however, since your vehicle was already scanned into our system, there is no way to cancel an invoice, so it has to be manually cashed out as a tire check invoice. If you have any questions or would like to request this to be removed from your CarFax history, please contact our Customer Care team at 800-327-8242.
by 2017 LINCOLN MKC SELECT Owner on 09/16/2025Verified Service
I think the manager was very nice and the technician that explained all the stuff I needed was extremely sympathetic!!! It was expensive, and they didn't pressure me or scare me into any purchase.
by 2019 FORD RANGER XL/XLT/LARIAT Owner on 09/12/2025Verified Service
There was some issues, but they got the job done. Couldn't remove the glove box to check the cabin filter and had problems replacing the oil filter cover.
by -Lynn *VIOC Social Media Team on 09/13/2025
Thanks for sharing! We'll be working hard to earn that 5th star the next time you come in. We look forward to seeing you next time!
by 2006 TOYOTA 4RUNNER SR5/SPORT EDITION Owner on 08/31/2025Verified Service
Service was fast. Love the check list with the pricing up front. Super bummed that the 20% off total bill didn't work. They said that I would hear from the manager, but at this moment I haven't yet.
by 2023 CHEVROLET EQUINOX LT Owner on 08/18/2025Verified Service
There was a bit of a wait. But the technicians were informative and didn't push too hard about items I didn't want to add. Very polite and thoughtful and helpful.
by 2023 NISSAN ROGUE SV Owner on 07/17/2025Verified Service
Fast and friendly. Your bill rises and rises but it's convenient to stay in your car. They were all so professional and polite.
by 2022 FORD EXPLORER LIMITED Owner on 07/06/2025Verified Service
Oil change & tire rotation all in one stop service! Fast & courteous service! Informed me of needed maintenance for the future, in 60k more miles. All the techs were friendly,& professional!
by 2008 CHEVROLET SILVERADO C1500 Owner on 04/16/2025Verified Service
Did not think they was honest about my trans fluid stick not showing nothing on it I went around the block check it my self and should fluid and good. Driving with no issues. I bring two vehicles to this location and was thinking about bringing my third. Not sure now.
by Lynn on 04/17/2025
We appreciate you taking the time to leave your feedback, and we're certainly sorry to hear about any miscommunication during your recent visit. We'd like the chance to review this and also share this with our management team for improvements. Contact our Customer Care team at 800-327-8242 or live chat at https://www.vioc.com/contact-us, and we'll be happy to help.
by 2018 MAZDA MAZDA3 GRAND TOURING Owner on 06/17/2023Verified Service
First time, going through a drive thru oil change. They are very transparent and showed me my air cabinet filter. I didnt know the cabinet filter was located on the passenger side. Overall a great experience. I recommend people try it. Quick and simple.
by Valvoline Instant Oil Change on 06/17/2023
We love to hear that your first impression was a good one! Thank you for sharing your experience and feedback with us. We hope to see you again down the road!
by 2011 HYUNDAI SONATA SE/LIMITED Owner on 07/20/2021Verified Service
Always a great experience here. Ive been a handful of time and all the worker are always super polite. Never pushy on selling their products. They also always have coupons on Yelp to offer. They are fast Im always out under 30 mins even with cars in front of me and they always check and ask before they do anything. Thank you for the great service
by 2015 JEEP PATRIOT LATITUDE Owner on 04/17/2021Verified Service
Friendly service but couldn't perform transmission fluid change and told me to go to a mechanic, also said that when I asked them about check engine light that turned on as soon as they finished service. I checked under my hood and seen a missing bolt by airfiilter, Good thing it was left next to it, I replaced it my self and light turned off.
by 2009 LEXUS ES 350 Owner on 02/11/2018Verified Service
Excellent , everything was taken care of that was needed , went out of way to replace my drain plug , no charge, Steve , location manager was awesome as were the crew, Charlie , Regional Manager, was awesome also , I recommend anyone stop at this Valvoline Store when near Tustin !!!!
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Service Information
Top Services Performed
Based on CARFAX Service History, Valvoline Instant Oil Change specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Valvoline Instant Oil Change specializes in these makes, in addition to many others.
Chevrolet
Ford
Honda
Nissan
Toyota
About Us
For nearly 40 years, Valvoline Instant Oil Change is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry o...
What do verified customers think about Valvoline Instant Oil Change in Tustin, CA?
Verified customers who visit Valvoline Instant Oil Change in Tustin, CA rate this business 4.6 out of 5 stars, with 241 reviews. 269 customers favorited this location.
How can I contact Valvoline Instant Oil Change in Tustin, CA?
To reach the service department at Valvoline Instant Oil Change in Tustin, CA, call (714) 505-8092
