by 2017 AUDI A6 PREMIUM PLUS Owner on 01/28/2025Verified Service
The tech was terrible! I asked the manager to check her work because she was not focused and very chatty with her co workers about a bad back and whatever else. I was sure we would go on our trip and have issues with maybe the oil cap not being tightened or something. We will go back but will not allow her to touch our vehicles!
by Andrea on 01/30/2025
Thanks for reaching out. We're certainly sorry to hear about this, and we appreciate you for bringing this to our attention. Our goal is to provide a great experience to every customer on every visit, and we're bummed to hear we let you down. We'll be happy to share your feedback with management for improvements. Hope to see you next time.
by 2025 KIA TELLURIDE SX/SX X-LINE/SX Owner on 09/15/2025Verified Service
They did a good job. The only problem was how long the wait was, but that just means they're busy which is a good thing these days.
by 2014 HONDA CR-V LX Owner on 08/29/2025Verified Service
The team members were fast, detail oriented, explained services to me and were helpful with details I didn't know. I will use the again.
by 2024 SUBARU CROSSTREK SPORT Owner on 08/25/2025Verified Service
The tech that handled my car was very professional and pleasant. Everything was done in a timely manner. I loved not having to wait in a room.
by 2022 FORD BRONCO SPORT BIG BEND Owner on 08/04/2025Verified Service
Fast and friendly service, easy to stop without an appointment. Stay in car and all of the services done.
by 2024 HONDA ACCORD HYBRID SPORT-L Owner on 07/09/2025Verified Service
Love this service! All the people that work there are friendly, knowledgeable and get you in and out quickly.
by 2014 TOYOTA COROLLA L/LE/LE PLUS/LE P Owner on 07/03/2025Verified Service
Always great there. Wait time was a little long this time but it was coming up on the holiday weekend
by 2023 TOYOTA 4RUNNER SE/SR5/SR5 PREMIU Owner on 06/14/2025Verified Service
Guys are fast, knowledgeable & all great @ their jobs. We were super impressed @ this location how they ran it. Great job!!
by 2016 DODGE DART SXT Owner on 06/09/2025Verified Service
My oil light came on reporting a 68% oil life earlier than the next oil change date. Turned out that the dashboard control just needed to be reset. Very friendly and professional service.
by 2017 GMC ACADIA SLT-1 Owner on 05/26/2025Verified Service
They were fast, helpful. They also not too pushy with upselling. Enough to know they are going to be in business for a long time, but not enough to feel you pulled into a use car dealership.
by 2013 INFINITI G37 JOURNEY/IPL/SPORT Owner on 05/25/2025Verified Service
Fast service, about 15 min oil change, they explain every process while you wait
in vehicle. Employees show u recommendations for your car/truck
by 2017 BUICK ENVISION PREMIUM II Owner on 05/14/2025Verified Service
Always such great customer service. The location is way out of my way with a slew of other oil change shops in between but will only go to this place because of the such fantastic service.thank you!
by 2020 INFINITI QX50 PURE/LUXE/ESSENTIAL/ Owner on 05/01/2025Verified Service
Great Experience. very efficient and professional. Damion was an outstanding tech. No high pressure to sell you the most expensive oil like other quick service chains!!
by 2017 NISSAN MURANO S/SL/SV/PLATINUM Owner on 03/30/2025Verified Service
They are knowledgeable, fast working without mistakes being made. I've never had an issue with their services.
by 2021 LAND ROVER RANGE ROVER EVOQUE R-DYNA Owner on 03/28/2025Verified Service
I like everything about your place. the friendliness, the thoroughness, the pretty much military cadence and precision. Thanks!
by 2021 TOYOTA RAV4 XLE PREMIUM/XSE Owner on 03/06/2025Verified Service
Fast friendly staff. The tech explained everything as he worked through the full service oil change. A bit overpriced in my opinion but they did check over a bunch of maintenance items. It was finished in about15-20 minutes.
by VIOC on 03/06/2025
We like to call that our Fast & Friendly service! Thanks for sharing your feedback, come see us again soon! Keep in mind that we always offer discounts on our website at www.vioc.com or through our app by visiting your Apple App Store or Google Play!
by 2023 CHEVROLET SUBURBAN C1500 PREMIER Owner on 02/18/2025Verified Service
I was promised a refund for defective windshield blades that Valvoline installed but nothing was done
by Lynn on 02/21/2025
Thanks for taking the time to contact us. I am sorry to hear about any issues you experienced with the wipers, and I certainly understand the frustration. I was unable to locate an investigation using your name and the info provided here, and we would be happy to help review your service. Reach out to our Customer Care team at 800-327-8242, and we'll get an investigation started.
-Lynn *VIOC Social Media Team
by 2021 TOYOTA TUNDRA DOUBLE CAB SR/DOUB Owner on 02/13/2025Verified Service
Great customer service, fast and efficient. I get in right at 7am and I am usually out within 15-20 minutes.
by 2018 NISSAN ROGUE S/SV Owner on 10/04/2024Verified Service
The girl who was doing the service seemed new and did not have any help. She accidentally ruined my battery while she was trying to check it by creating an arch with the cables.
by 2016 LEXUS RX 350 Owner on 09/26/2024Verified Service
The service was good. A very rude female took my money and offered no service at all, but the other folks around her were fine.
by Valvoline Instant Oil Change on 09/30/2024
Hi, there. Thanks so much for reaching out, my name is Jamie - I work for Valvoline's Social Media team. I'm sorry to hear about your recent visit with this location, I know this had to be frustrating. I have forwarded your comments to the Upper Management team for training and improvement purposes.
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Service Information
Top Services Performed
Based on CARFAX Service History, Valvoline Instant Oil Change specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Oil Change
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Valvoline Instant Oil Change specializes in these makes, in addition to many others.
Chevrolet
Ford
Honda
Nissan
Toyota
About Us
For nearly 40 years, Valvoline Instant Oil Change is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry o...
What do verified customers think about Valvoline Instant Oil Change in Phoenix, AZ? Verified customers who visit Valvoline Instant Oil Change in Phoenix, AZ rate this business 4.7 out of 5 stars, with 502 reviews. 371 customers favorited this location.How can I contact Valvoline Instant Oil Change in Phoenix, AZ? To reach the service department at Valvoline Instant Oil Change in Phoenix, AZ, call (602) 652-8281
