I got a good car, but got shorted on the trade in value. I did not take the time to review the offer. The used car salesman was nice, but they out to make money. It is always "buyer beware". Take the time, ask questions. Walk away if it is not what you want.
by Valley Hi Honda on 11/01/2025
Thanks for your feedback and for sharing your experience. We're glad you're happy with your car and appreciate your honesty. If you'd like to discuss your trade-in further, please contact our General Sales Manager, Harold Deem, at 760.962.9600 or hdeem@valleyhi.com
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by Rontak@charter N. on 09/01/2025Verified Service
Valerie Valles was an excellent service professional. She communicates well and clearly states my options. She couldn't get me a paid-for ride home and back so she made sure my wait for repairs was reasonable. I felt like she cared! I will definitely ask for her again when I return.
by Valley Hi Honda on 09/03/2025
Thank you for sharing! We're thrilled Valerie provided such attentive service and made your experience comfortable. We'll be sure to pass along your kind words!
by 2021 HONDA CLARITY TOURING Owner on 08/14/2025Verified Service
Had an appointment but they were short of people so I've waited for sometime for the service advisor to come. She was very helpful and friendly tho. I was a waiting customer and it only took a little more than an hour for the work to be done. Over all I was satisfied with the service.
by Valley Hi Honda on 08/15/2025
Thank you for your patience and feedback! We're glad our service advisor could help and that you were satisfied with the overall experience.
by 2025 HONDA CIVIC SPORT Owner on 08/12/2025Verified Service
Service was fast but they called me to get the car and I wasn't the person with the car! I gave them my husbands name because he was in the lobby! He was never notified that the car was finished, after a while I called to see if he was on his way home and I had to tell him the car was ready! They forgot to turn off the maintenance light! So I need to go back to have them reset it!
by Valley Hi Honda on 08/12/2025
We apologize for the mix-up and the inconvenience with the maintenance light. Thank you for bringing this to our attention, we'll use your feedback to improve our communication and service.
by 2019 HONDA PILOT EX Owner on 08/04/2025Verified Service
They fixed recall, provided the document for CA DMV, and gave me a good overview for maintenance planning. Good communication cycle and returned car in same day - which I greatly appreciated. I also appreciated the fast uber ride home for me to start my workday.
by Valley Hi Honda on 08/11/2025
Thank you for your detailed feedback! We're glad we could take care of the recall quickly, provide helpful maintenance info, and make your day easier with the fast Uber ride. We appreciate you choosing us!
by 2018 HONDA ODYSSEY TOURING Owner on 07/13/2025Verified Service
Jo Ann, our service consultant, was amazing. Her professionalism was readily apparent in how quickly we were checked in, and when the car was ready, she went over everything to make sure we understood. She is always happy and friendly. She discusses any work that was recommended. We trust her advice. We are so glad to have her help.
by Valley Hi Honda on 07/14/2025
Thank you for the thoughtful review! We're lucky to have Jo Ann on our team her professionalism and care truly make a difference. We're so glad you trust her and always feel supported during your visits!
by 2025 HONDA CIVIC SPORT Owner on 06/25/2025Verified Service
I experienced outstanding customer service at Valley Hi Honda. They took great care of my vehicle and informed me about my tire issue. The time for my oil change, tire rotation, and tire patch was reasonable. They also offered complimentary snacks and had a comfortable seating area.
by Valley Hi Honda on 07/01/2025
Thank you for sharing your experience. We're glad our team provided outstanding service and kept you informed throughout your visit. We appreciate your trust and look forward to seeing you next time.
by 2019 HONDA PILOT EXL Owner on 06/18/2025Verified Service
Ever since I bought my Honda, Fred has been immensely helpful, knowledgeable, and overall top notch. He is beyond a 10/10 across the board. I trust what he says and am so thankful he works in the service department. Honda is fortunate to have him on staff. Thank you to Melina also, for her kindness, helpfulness, and easing the stress that can come along with vehicle repairs
by Valley Hi Honda on 06/20/2025
Thank you so much for the kind words! We're thrilled to hear that Fred and Melina have taken such great care of you. Your trust means everything to us, and we're lucky to have team members like them. We truly appreciate you being part of the Valley Hi Honda family!
by 2017 HONDA PILOT LX Owner on 06/10/2025Verified Service
Had a great experience at Valley Hi Honda. I was on my way into town, and my transmission light came on. Turns out my pilot had a recall on the torque converter. Valley Hi took care of the repair, and had it finished before I had to leave town. Service sept was great!
by Valley Hi Honda on 06/16/2025
Thanks for sharing your experience! We're glad we could get your Pilot's recall repair done quickly so you could get back on the road without worry. Safe travels!
by 2018 HONDA ACCORD TOURING Owner on 05/10/2025Verified Service
Service guy that came up to me wasn't welcoming at all , very serious attitude. Also when I got text that my car was ready, he wasn't there to check me out. The 2 people that were there didn't acknowledge me until I mentioned something they let me just stand there. Didn't go over what was done and what's recommended just charged me and sent me on my way. First and last time here.
by Valley Hi Honda on 05/10/2025
We're really sorry to hear about your experience. This is not the service we strive to provide, and we truly appreciate your feedback. We want to ensure that all of our customers feel valued and informed. If you'd like to discuss this further, please reach out to our Service Drive Manager, Melina Wilson, at mwilson@valleyhi.com or 760.962.9600.
by 2017 JEEP WRANGLER UNLIMITED SPORT Owner on 03/03/2025Verified Service
I couldnt even make it 10 miles, I had to get gas. Then it overheats, the oil life is at 21%. They almost didn't want to fix it, but I believe fixed it for free cuz they sold me a broken car with the exact problem I thought was wrong with the car I traded in which wasn't broken. &when I brought it in to be fixed, they drove my vehicle 60 miles and again LEFT IT ON COMPLETE empty AGAIN 60 miles is BIT excessive to "test drive".
by Valley Hi Honda on 03/03/2025
We're sorry to hear about your experience and understand your frustration. Ensuring your vehicle is in top condition should never come with these concerns, and we'd like to make things right. Please reach out to our General Manager, Joe Vickers, at jvickers@valleyhi.com or (760) 962-9600 so we can address this situation directly. We appreciate your feedback and the opportunity to improve.
by 2016 HONDA CIVIC LX Owner on 02/24/2025Verified Service
Customer service was bad called to get a quote on my battery and was quoted a whole.different amount after coming in. Service guy tried to upsale to do a service on my battery than said can you leave it offered a rental car for 40 a day when clearly my battery was dead. Than I was told I couldn't use coupons that was mailed to me because I wasn't getting a service done overall worst experience that day. Don't plan on coming back
by Valley Hi Honda on 02/24/2025
We're sorry to hear about your experience and appreciate your feedback. Our Service Director, Michael Thomason, would be happy to discuss this further and address your concerns. You can reach him at mthomason@valleyhi.com or 760.962.9600.
by 2015 HONDA ACCORD EX-L Owner on 02/18/2025Verified Service
The team forgot me in the waiting area. When I finally approached the desk to inquire about my car I was actively ignored. When I finally got my vehicle I had to go back to get my keys that they "forgot" and when I got home I verified they did not complete the full service. I will not return to that dealership.
by Valley Hi Honda on 02/19/2025
We're very sorry to hear about your experience. This is not the level of service we strive for, and we'd like the opportunity to make things right. Please reach out to our Service Director, Michael Thomason, at mthomason@valleyhi.com or 760.962.9600 so we can address your concerns directly.
by 2019 HONDA PILOT LX Owner on 02/12/2025Verified Service
The service dept. seemed to finally understand our problem and fixed it. Needing a brand new battery after recently buying the car was questionable? When promised a phone call back to let us know how they were proceeding, they never called? We were the ones who had to make numerous calls to get any answers; very unprofessional.
by Valley Hi Honda on 02/12/2025
We appreciate your feedback and sincerely apologize for the lack of communication during your service visit. Your experience is important to us, and we'll address this with our team to improve. If there's anything we can do to make it right, please let us know.
by 2022 HONDA ACCORD SPORT SE Owner on 02/10/2025Verified Service
Meh, they were crazy backed up when I arrived. Advisor never called to tell me my car was ready or any extra services needed. And since it does need extra service I now have to go back and have that done instead of just having them do it while it was there. I seem to frequently not have the best service most times I go. I would stop if I didn't have the service plan
by Valley Hi Honda on 02/11/2025
We apologize for the inconvenience and appreciate your feedback. We understand how frustrating this can be and will address it with our team to improve communication. If you'd like to discuss this further, please reach out to our Service Director, Michael Thomason, at mthomason@valleyhi.com or 760.962.9600we'd love the opportunity to make things right.
by 2023 HONDA CIVIC SPORT Owner on 02/09/2025Verified Service
I took my car in without an appointment. Jose bias was the attendant and got my car in right away. He was able to have the car looked at . The engine light had come on. He kept me updated on what the problem was and it was fixed. Jose was very attentive and courteous. I will ask for him again when I need to take my car in for any repairs/reason.
by Valley Hi Honda on 02/10/2025
Thank you for sharing your experience! We're glad to hear that Jose took great care of you and kept you informed throughout the process. We appreciate your trust in us and look forward to assisting you again in the future!
by 2021 HONDA ACCORD HYBRID Owner on 02/06/2025Verified Service
Everybody was kind and courteous. Great service. I went in for an oil change and they washed my car too. The only thing I can say I didn't like was the coffee. I usually like waiting for my car with a good cup of coffee. I was slightly disappointed but hopefully they clean their machine or whatever is needed for a better flavor.
Still, the service was great!
by Valley Hi Honda on 02/06/2025
Thank you for your feedback! We're glad you had a great experience with our service team. We appreciate your input on the coffee and will look into improving it. Hope to see you again soon!
by 2024 HONDA CIVIC TOURING Owner on 12/26/2024Verified Service
It was great, but they need a better system for checking in cars. I was in line for 20 minutes. The porters moved all the checked in cars from the lane next to me, and people drove right straight in and were the service advisors checked them all in ahead of all of us in line in my lane who had been waiting for almost a half hour.
by Valley Hi Honda on 12/27/2024
Thank you for your honest feedback. We apologize for the delay you experienced during check-in. We understand how frustrating that can be and will look into improving our process to ensure a more efficient experience in the future. If you have any further concerns, please feel free to reach out to our Service Director, **Michael Thomason**, at:
Email: [mthomason@valleyhi.com](mailto:mthomason@valleyhi.com)
Phone: 760.962.9600
We appreciate your patience and hope to serve you better next time.
by 2024 HONDA CIVIC SPORT Owner on 12/22/2024Verified Service
I went here after work on a Friday at 5 pm and they were able to get me in for an oil change. It took them about 45 minutes and I was able to just relax in their lounge area and use their WiFi while I did school work. They had very professional service and I'm glad I have no issues when taking my vehicle there.
by Valley Hi Honda on 12/27/2024
Thank you for sharing your experience! We're glad we could accommodate you after work and provide quick, professional service. Happy to hear our lounge and WiFi made your visit even more convenient. See you next time!
by 2018 HONDA CIVIC EX Owner on 12/05/2024Verified Service
Horrible service at Honda in Victorville. You pay for work they do not complete. Wrong parts put on my vehicle as well as they damaged a rotor on my car. Management is incompetent as they even allow there employees to be incompetent and blame customers for there mishaps. Total scam up here
by Valley Hi Honda on 12/05/2024
I'm truly sorry to hear about your experience and the frustration it has caused. Your concerns deserve to be addressed promptly and thoroughly. I recommend reaching out to Michael Thomason, the Service Director at Valley Hi Honda, who can assist you directly.
Here's his contact information:
Email: mthomason@valleyhi.com
Phone: 760.962.9600
Michael is committed to ensuring every customer leaves satisfied, and I'm confident he will do his best to make things right for you.
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Service Information
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10,219 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Valley Hi Honda specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Valley Hi Honda specializes in these makes, in addition to many others.
What do verified customers think about Valley Hi Honda in Victorville, CA? Verified customers who visit Valley Hi Honda in Victorville, CA rate this business 4.6 out of 5 stars, with 933 reviews. 10,219 customers favorited this location.How can I contact Valley Hi Honda in Victorville, CA? To reach the sales team at Valley Hi Honda in Victorville, CA, call (844) 755-5112. To reach the service department, call (760) 962-9600How can I schedule a service appointment with Valley Hi Honda in Victorville, CA? You can schedule a service appointment at Valley Hi Honda in Victorville, CA through CARFAX.What are the shop amenities offered by Valley Hi Honda in Victorville, CA? Valley Hi Honda in Victorville, CA offers the following amenities: Business Center, Complimentary Drinks, Free Wi-Fi and Mobile Charging Station.Does Valley Hi Honda in Victorville, CA have a service center? Yes, Valley Hi Honda in Victorville, CA does have a service center. You can contact the service department at (760) 962-9600.
