Roland, Bryce and staff where extremely patient and cheerfully stayed very late after there shift to go over all my wants and needs. It was a truly pleasant transaction!
by Rick R. on 09/15/2025Verified Shopper
They were easy to communicate with and listened well. The vehicle I was interested in sold before I could look at it.
by 2015 HONDA FIT EX/EXL Owner on 08/07/2024Verified Service
Darci in service was phenomenal! When she realized it was going to take extra time to service my car she immediately offered setting up a loaner for the day. I really appreciate her assistance and understanding. She was great at communicating all my questions to my technician, Allen. Thanks to Allen as well for all the information given and getting everything done in such a timely manner.
by Upper Valley Honda on 08/07/2024
Thank you for sharing your positive experience with Darci and Allen at Upper Valley Honda! We're glad to hear they provided excellent service and kept you well-informed throughout the process. We appreciate your support!
by 2016 HONDA HR-V EX Owner on 07/27/2024Verified Service
The service rep addressed all of the details with my car. Explained the process and kept me informed every step of the way. They even send you videos of what they needed to address. Comfortable waiting room with all of the amenities. Highly recommend.
by Upper Valley Honda on 07/28/2024
Thank you for the glowing review! We're delighted to hear that our team at Upper Valley Honda provided thorough and transparent service. We appreciate your recommendation and look forward to serving you again! Drive safely in your 2016 Honda HRV!
by 2018 HONDA CR-V EXL Owner on 05/13/2024Verified Service
Brought into shop @0800 for a schedule emissions system warning light. Not up on the rack/video until 1630. Video then arrived. Told we needed purge valve. Unavailable. Picked car up as dealer closing. Part not available until following week.35 minute drive each way. Also told we needed spark p,ugs which were changed at 96,000 miles.
by Upper Valley Honda on 05/13/2024
I'm sorry to read about your experience with the emissions system warning light and the delay in service. This is not reflective of our commitment to efficient, quality service. I understand how frustrating this must be for you, especially considering travel time involved. We'd like a chance to discuss this further and see what we can do rectify it - please reach out at your earliest convenience. Thank you, Chelsea Testa - Service Manager - 8024362203
by Luke A. on 04/17/2024Verified Service
Had already spent more than $2K for the same exact issue in the previous 3 months and yet was charged more than another $800, despite prior assurances that we would not be charged again. Was give vague suggestions that the Honda corporation would provide some reimbursement when nothing of the sort was possible.
by Upper Valley Honda on 04/17/2024
Luke, We're sorry to hear about your experience. It's important that our customers feel they're receiving clear and accurate information from us, especially when it comes to costs. We want to discuss this further and better understand what happened here. Please reach out at your earliest convenience. Thank you, Chelsea Testa - Service Manager - 8024362203
by 2012 HONDA CR-V EXL Owner on 11/13/2023Verified Service
They performed the requested service on time. They do a thorough vehicle inspection and itemize what needs to be done sending a video!! of what they found. Always clear explanations and final cost is what they estimated. Always explain and prioritize what needs to be done. Service techs are very knowledgeable and thorough and service customer reps are patient, give clear explanations and are VERY courteous.
by Upper Valley Honda on 11/13/2023
We're glad to know you had a positive experience with our service team at Upper Valley Honda. We appreciate your kind words about our knowledgeable techs and patient customer reps! Have a great ride!
by 2020 HONDA RIDGELINE RTL Owner on 10/20/2023Verified Service
William Dinsmore, the service advisor was very pleasant and informative during my service appointment for my 2020 Honda Ridgeline. We discussed what was going to be done before the servicing occurred and he explained clearly what was done and how my truck fared during the multipoint inspection.
by Upper Valley Honda on 10/23/2023
We're glad to know that you had a positive experience with William during your recent visit here at Upper Valley Honda. It's important for us to keep our customers informed and satisfied. Thanks for trusting us with your truck!
by 2012 HONDA CR-V EXL Owner on 09/03/2023Verified Service
Had an unexpected problem and drove to dealership without an appointment. They fit me in, diagnosed and fixed the problem the same day . . a very busy pre-Holiday weekends for them, but they managed to solve my problem.
ALWAYS give courteous, accurate service.
by Upper Valley Honda on 09/05/2023
We're glad to know that our team could help with the unexpected issue with your vehicle at Upper Valley Honda. Our team always strives to provide courteous and accurate service. Thanks for choosing us! Safe travels in your 2012 Honda CRV!
by 2020 HONDA RIDGELINE RTL Owner on 08/12/2023Verified Service
I dropped off my truck for a recall on the side view mirrors. The mechanics completed that task and did a complimentary service check. I received a video of what was done and it was informative. The people I dealt with were polite and efficient. Overall a very good experience.
by Upper Valley Honda on 08/14/2023
We're glad to know that you had a positive experience with our team at Upper Valley Honda. It's great to see that the video was informative and helpful for you! We appreciate your feedback, thank you! - Upper Valley Honda
by 2019 HONDA CR-V TOURING Owner on 06/29/2023Verified Service
As expected with a routine oil change special. When making the appointment, a reminder that a credit card surcharge fee would be applied if not paying by check or cash. I did not know this and would have liked to have avoided that extra charge if I knew ahead of time.
My recommendation is to add that piece into the appointment process to help ensure top customer service.
by Upper Valley Honda on 06/29/2023
Thank you for your feedback! We appreciate your suggestion and will definitely take it into consideration. We strive to provide top-notch customer service, and we apologize for any inconvenience caused by the credit card surcharge fee. If you have any further questions or concerns, please don't hesitate to reach out. Have a great day!
by 2017 HONDA CR-V EX Owner on 05/11/2023Verified Service
It took 2 hours to complete an inspection and a fog light change unacceptable to spend that amount of time a a dealership for 2 routine things that should have taken an hour. In accurate information provide, fog light was out on the passenger side not driver side but says driver side.
by Upper Valley Honda on 05/12/2023
Thank you for the review. We sincerely apologize for the long wait during your recent visit and will make sure we review the situation with our team so we can work on providing more efficient service moving forward. If you'd like to speak with us further, please feel free to contact me directly at your earliest convenience. Respectfully, Mark Cosentino - Service Manager - 8024362203
by 2020 HONDA PASSPORT EXL Owner on 03/13/2023Verified Service
No problems, all my questions answered. Since I have to write more than 50 characters (???) I will repeat no problems all my questions answered. So I guess this wasn't accepted. Apparently my response wasn't satisfactory so I'm supposed to write more. I have nothing more to say, except customers shouldn't be strong--armed on these questionnaires--accept what you get and be happy the customer responded!
by Upper Valley Honda on 03/16/2023
Thanks for the five stars! We're honored to hear that your visit with us here at Upper Valley Honda was such a positive one. We hope to see you back for all of your future automotive needs!
by Arline H. on 03/05/2023Verified Shopper
No didn't buy car. Price on line is way different that what they want. For a used car that IS STILL ON THE MARKET raised the price. Charge for stuff on a used car. Bottom line they didn't want to sell the car. All tires that can't run on wet roads and on SNOWS. LIVE IN VERMONT IN THE MOUNTAINS. HOW CAN YOU SELL A CAR THAT YOU CAN'T DRIVE. VERY POOR MANAGEMENT.
by Upper Valley Honda on 03/15/2023
Hi Arline, We regret to read this review and are disappointed that we couldn't make a deal happen for you. The team hopes there is an opportunity in the near future to discuss this and wishes you the best in your journey. Please don't hesitate to reach out if you have additional information to share or want to find a resolution. Thank you, Steve Perlowski - General Manager - 802-436-2202
by 2016 HONDA PILOT EXLN Owner on 12/19/2022Verified Service
Talked to 3 service associates and no one could quote me a price on an alignment.
Wanted to give them the business so I took it to upper valley Honda and paid 165$ for an alignment.
Quality of the alignment was great their communication and training of service associates need help!!
by 2019 HONDA CR-V EX-L Owner on 12/09/2022Verified Service
The staff at Upper Valley Honda did an excellent job. The described my service options in careful and easy to understand details. The work was done quickly and the service waiting area was outstanding; very comfortable with a nice assortment of snacks.
by 2012 HONDA CR-V EX-L Owner on 07/22/2022Verified Service
Technician:
--Thorough and complete maintenance done; future problems spotted and I was notified and options given to forestall worsening problems.
Customer service:
--- Clear specific diagnosis and suggested solutions;
--- VERY considerate and informative customer service;
--- VERY Helpful!!
Would highly recommend
by 2015 HONDA FIT LX Owner on 03/16/2022Verified Service
When I arrived for a regular service, my car was working fine and no dashboard lights were on. After the service, the car was returned to me with four dashboard warning lights on. They took a quick look and then said I would have to come back (I live over 1.5 hours away) to have them diagnose the problem!
by 2017 HONDA PILOT EXL Owner on 12/10/2021Verified Service
Jill was my contact person while my vehicle was in the shop and she did a fantastic job - communication was excellent! I forgot my garage door opener in the loaner vehicle and Jill offered to drive it over to my place of employment - very much appreciated! Thank you Jill!
by 2010 HONDA CIVIC LX Owner on 11/18/2021Verified Service
The young women who helped me were courteous and competent (Kathryn, Jill, ? Jennifer). They rate 5 stars. Contacting the business is ALWAYS difficult: copious jolly irrelevancies by automated voices, unanswered ringing, dropped calls, service manager doesn't get back to client. This area needs work, and there's your missing single star.
