by 2018 TOYOTA TUNDRA CREWMAX SR5 Owner on 04/26/2025Verified Service
Prompt, professional and attentive service agents.Wait time for most services is usually pretty quick.(oil change ,tire change or repair, alignment or inspection service) anything else taking more time your are offer a ride home and pickup service for free.
by 2024 TOYOTA PRIUS LE/XLE/LIMITED Owner on 04/19/2025Verified Service
Always a great experience. The waiting time is always pretty quick, no more than an hour and a half for most routine service. They have a nice lounge and a coffee machine, the staff are very service oriented, couldn't be happier with Toyota of the Desert.
by 2016 TOYOTA RAV4 SE Owner on 04/13/2025Verified Service
I travel 20 miles to get to Toyota of the Desert because of their service. I like the waiting area with popcorn and coffee, too. I am only two miles from I-10 Toyota, but they stole things from my car and 'created' a return to fix a rattle. I have NEVER returned.
by 2022 TOYOTA HIGHLANDER HYBRID PLATINU Owner on 04/07/2025Verified Service
The service was prompt and friendly but they told me a lot of maintenance items needed to be done in addition to a new battery and what it would cost. When I said I would defer having those items done until I got to my home dealership, they reduced the cost by $400. I approved the work at the reduced price but feel like they quoted me an inflated price.
by 2011 TOYOTA PRIUS Owner on 04/03/2025Verified Service
I've been to them for years. My car was recently totaled and I got a replacement used Toyota Prius 2011. It had not been as well cared for/serviced as my previous Toyota 2011 but less mileage. The dealer got it in shape and up to date with servicing and a major repair.
by 2017 TOYOTA PRIUS Owner on 02/20/2025Verified Service
Terrible customer service. Everyone acts like they are doing you a favor. From service advisors to shuttle driver no one cares. On top of that my car was serviced and they didn't even check the fluids. I had to go back a second time. I do not recommend to waste your money here. Be careful!
by 2017 TOYOTA RAV4 HV SE Owner on 01/02/2025Verified Service
Because I am elderly and handy capped, the service writer was very helpful by getting me a chair during check-in. Then when picking up my car, he had it delivered to the door of the pick-up area and brought the paperwork out to the car for me to sign. He then helped my get into the car, folded and placed my walker into the backseat! This extra effort saved me a lot of very painful extra steps. Thank you!
by 2018 TOYOTA CAMRY HYBRID/LE/XLE/SE Owner on 11/12/2024Verified Service
The service professionals, including the service writers and everyone else at Toyota of the Desert ALWAYS provide outstanding attention to detail and are respectful and considerate of all clients of the service department. We consistently "lean on" Ivan, who is "one of the best of the best." We are THRILLED with the service at Toyota of the Desert in Cathedral City!
by 2024 TOYOTA CAMRY TRD/XSE Owner on 09/15/2024Verified Service
Tech was great.
Service writer was rude abrasive demeaning, down talking to me like I was stupid he was aggressive toward, neglected to give me a rundown on my car after it was serviced. And he kept implying things were my fault everything was my fault and I did not appreciate his aggressive Behavior when slamming my car door on me.
by 2003 TOYOTA AVALON XL/XLS Owner on 06/13/2025Verified Service
I was kept informed re work to be done and projected cost. Since the car had to stay over the weekend, I was driven home and car was delivered
To my home the following TUesday.
by 2022 TOYOTA HIGHLANDER XLE Owner on 06/12/2025Verified Service
Recall service.. My only complaint was they failed to call me when they were done. I finally called and when I got there they were closing up. Frustrating
by 2015 TOYOTA RAV4 XLE Owner on 06/12/2025Verified Service
Didn't put the cover back on positive post on battery, battery then proceeded to arc itself to the battery hold down, almost shorting out the whole vehicle.
by 2018 TOYOTA RAV4 LIMITED/PLATINUM Owner on 06/11/2025Verified Service
we service our Rav4 each year here before we head on our cross-country trip home to Chicago. The service writer and all staff are always courteous and timely.
by Gilbert L. on 06/07/2025Verified Service
They are quick and efficient. Also, Michael Flores is an awesome service advisor and cares about Toyota customers, give him a raise!!!
by 2023 TOYOTA CAMRY LE Owner on 06/01/2025Verified Service
Fantastic shop well experienced and professional service people and workmanship truly exceptional. The video camera walk around of the car was unbelievable. I will be continuing the service my car here throughout its life.
by 2025 TOYOTA TACOMA DOUBLE CAB/TRD SPO Shopper on 05/31/2025Verified Purchase
Bought a car. Was low pressure to buy one. Gave me a fair deal. they were helpful and informative to questions I asked and didn't think to. Honestly was painless. Not much to change except they could have bought me dinner.
by 2018 TOYOTA YARIS IA Owner on 05/27/2025Verified Service
Unacceptable wait time. Poor Customer Service. They nickel and dime you for services which use to be complimentary.
by 2018 TOYOTA RAV4 HV LIMITED Owner on 05/21/2025Verified Service
Got forced to add extra maintenance, didn't had an explanation why, or why was I supposed to do it that same day. It had never happened to me before, so I'll forgive it for that time. Be better.
by 2019 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 05/20/2025Verified Service
Parts were not in despite being specifically contacted that the parts were in and to make an appointment
by 2000 TOYOTA 4RUNNER LTD Owner on 05/12/2025Verified Service
Steve from the Service dept went above and beyond, it was a frustrating problem but he was fantastic about communicating and making sure I understood everything. Only regret is not reaching out to this team sooner.
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Service Information
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15,108 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Toyota of the Desert specializes in these services, in addition to many others.
Oil Change
Tire Rotation
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Toyota of the Desert specializes in these makes, in addition to many others.
What do verified customers think about Toyota of the Desert in Cathedral City, CA? Verified customers who visit Toyota of the Desert in Cathedral City, CA rate this business 4.3 out of 5 stars, with 1,141 reviews. 15,108 customers favorited this location.How can I contact Toyota of the Desert in Cathedral City, CA? To reach the sales team at Toyota of the Desert in Cathedral City, CA, call (760) 969-6974. To reach the service department, call (760) 388-6970How can I schedule a service appointment with Toyota of the Desert in Cathedral City, CA? You can schedule a service appointment at Toyota of the Desert in Cathedral City, CA through CARFAX.Does Toyota of the Desert in Cathedral City, CA have a service center? Yes, Toyota of the Desert in Cathedral City, CA does have a service center. You can contact the service department at (760) 388-6970.
