by 2017 TOYOTA COROLLA L/LE/XLE/SE/XSE Owner on 07/27/2025Verified Service
Prices keep going up. Fairly large increase for same service done just 3 months ago. This was McGeorge Toyota. Now Ourisman Toyota and not as good and more expensive. All kinds of fees and extra taxes. Found out why. It owned by Graham Holdings Company, an investment group who's main purpose is probably "stockholder value". McGeorge was family run. Ourisman is run as a profit center for investors looking to get the stock price up IMHO.
by 2024 TOYOTA PRIUS LE/XLE/LIMITED Owner on 07/08/2025Verified Service
I walked in looking for help because the danger lights had gone on in my car. The very nice man at the counter took in my car & managed to have my car totally fixed in a short period of time, & figured out how to get the service covered because the car was still under warranty! I brought him some brownies when I came back to get my car, & I told everyone in line that he was absolutely friendly & helpful to work with!!!
by Christman P. on 07/03/2025Verified Service
Toyota has two waiting areas. The lower one provides entertainment & games. The upper level is a quite area for those of us who enjoy reading books or using our phones or tablets. Water fountains are found on each level & you can bring snacks, books, and electronics to help you pass the time in a nicely decorated & comfortable setting. Large windows allow you to enjoy the scenery outdoors & bathrooms are nearby.
by Chevystall73@gmail C. on 06/30/2025Verified Service
Repairs not completed. Parts ordered for Glass/Moonroof and Mirror. Returned on June 27th and work not completed due to all parts not being received. Worked performed on mirror and sticker was left on replacement mirror. Arrived at 7:50am and did not receive vehicle until after 1pm. Still have to return on 07/11/2025, hoping for completion. Service rep Aaron Ball was excellent, but unfortunately service repair team is not up to par.
by Service Department on 07/06/2025
Thank you for your honest feedback. We apologize for the delays and inconvenience you experienced. While we're glad to hear you were provided excellent service by your service writer, we understand the frustration caused by the incomplete repairs and long wait time. We're working to improve communication and efficiency within our service team and appreciate your patience as we work to complete your repairs.
by Ababygirl1980@yahoo C. on 06/15/2025Verified Shopper
Salesman was kind off rude. Showed me the car with the engine light on. When I asked about it, he basically told me they couldn't do anything but get it checked out. No money off and that he could've let me ride home with it after he turned it off and if it came back on it was my responsibility
by Sales Department on 06/20/2025
We're sorry to hear about your experience and appreciate you bringing this to our attention. We expect our team to be transparent, respectful, and professional at all times. What you described falls short of those standards, and we'll be addressing this with our staff to ensure it doesn't happen again. Your feedback helps us improve, and we hope to have the opportunity to provide a better experience in the future.
by 2019 TOYOTA HIGHLANDER SE/XLE Owner on 06/03/2025Verified Service
The repairs were fine
The customer communications were awful. After multiple attempts to speak with someone just to check on the status of my highlander (it had been there for a week). I had to ask to speak with the manager just to get the status and when it should be ready.
by Service Department on 06/11/2025
We're truly sorry for the communication issues you experienced while your Highlander was with us. Getting status updates shouldn't be a struggle, and we understand your frustration. We're actively working to improve our communication process to ensure this doesn't happen again. Thank you for your honest feedback.
by 2018 TOYOTA HIGHLANDER SE/XLE Owner on 05/27/2025Verified Service
Went in for state inspection and oil change as I do every year. Figured it was time for some bigger things to be replaced or taken care of. Didn't expedct to hear about six things. Ended up in a good coversation with the advisor, settled on 3 things at shop, 2 on my own and one that could wait. I suggest talking to the advisor before agreeing to all.
by 2025 TOYOTA CAMRY XSE/XLE/LE/SE Owner on 05/17/2025Verified Service
Love their business section at 2nd floor. No children allowed. I was able to work while I wait. I noticed others just relaxed and napped. I say it's ideal place for napping. The service was professional, quick, and I felt as my time was valued and respected. Btw they have the best coffee I've had from any other dealership. Making my experience with Ourisman Toyota the best.
by 2016 TOYOTA AVALON XLE/PLU/PRE/TOR/LT Owner on 04/28/2025Verified Service
Usually very good. However very little communication from service member. Never called to say my car was ready. I found it in a ready parking slot on my own. I text the service member to see what was going on. Still to this day never returned my text. Work was good but communication was a bit lacking
by Service Department on 06/11/2025
We appreciate your continued business and are glad to hear the work on your car was good. However, we sincerely apologize for the lack of communication from your service member and for you having to locate your car yourself. That's definitely not the experience we want you to have. We're addressing this internally to ensure our communication improves. Thanks for bringing this to our attention.
by 2024 TOYOTA RAV4 XLE PREMIUM Owner on 04/27/2025Verified Service
I received two texts while the car was in for service. The first one gave me the impression that the car was ready but it actually meant it was now in the shop being serviced. When I went to the cashier to take care of things they let me know I would receive another text when the car the car was actually ready. She indicated that people misinterpret the first text all the time.
by 2023 TOYOTA CAMRY LE Owner on 04/22/2025Verified Service
I purchased in Richmond; however, I live in Hampton. I have been bringing my car to RVA for serving & State Inspection. This time I did not realize, the car did not have a 2026 sticker on it until I was back in Hampton. I would have to return RVA, 80 miles from my home or find a local dealer. Needless to say, I am disappointed!!!
Service was good...did not complete the State Inspection!
by 2020 TOYOTA COROLLA SE/NIGHT SHADE Owner on 04/11/2025Verified Service
After car was serviced when I drove away my temperature gauge was moving to Hot had to go right back. Why didn't they check everything before I left? makes me think they just took my money!! :(. Service advisor was awesome, compassionate and honest, this is the only thing I like about going there!! Will give him 5 stars, not Ourisman Toyota will never go back there!!!!
by Service Department on 04/21/2025
We're very sorry to hear about your experience and understand your frustration. While we're glad our service advisor made a positive impression, it's clear we missed the mark elsewhere. We'd like to review what happened and make it right, please reach out to our management team so we can look into this further.
by 2024 TOYOTA HIGHLANDER HYBRD LTD/PLAT Owner on 04/10/2025Verified Service
After getting my car serviced, the tire pressure warning lights came on immediately. While I was at the service center, I mentioned this issue to the Toyota service member, but he told me that I would have to wait a long time in the queue to get it checked. Ideally, this warning should have been addressed during the service.
by Service Manager on 04/14/2025
Thank you for your feedback. We're sorry to hear about the issue with your tire pressure warning light and that it wasn't resolved during your visit. You are right that we should have paid more attention to this and addressed it during the time of service. This isn't the experience we aim to provide, and we understand your frustration. We appreciate the opportunity to improve.
by 2017 TOYOTA AVALON XLE/PLU/PRE/TOR/LT Owner on 04/07/2025Verified Service
Kelly was WONDERFUL, BUT when I picked up my car and drove off the lot I heard a TERRIBLE NOICE. I drove a little ways up Broad Street and it got WORSE so I turned around and went back!! Their was something in my TIRE that had been picked up from the SERVICE FLOOR!! LUCKLY it didn't do any damage to the tire!! The SERVICE FLOOR NEEDS TO BE KEPT A LITTLE CLEANER OF DEBRIS!!
by Service Department on 06/11/2025
We're thrilled to hear Kelly provided you with wonderful service! However, we're very sorry about the noise and finding debris in your tire right after leaving our lot. That's unacceptable, and we're incredibly relieved it didn't cause any damage. We're addressing your feedback about the cleanliness of our service floor with our team immediately to prevent this from happening again. Thank you for bringing this to our attention!
by 2010 TOYOTA PRIUS Owner on 03/24/2025Verified Service
Mostly good, but I have no indication on my paperwork that they checked tire pressures when they rotated the tires. When I got home, I found one tire inflated 4.5 psi above specification. The other three were real close to what they should be. A similar thing happened on my previous service visit.
by 2013 TOYOTA AVALON HYBRD/PREM/TUR/LTD Owner on 02/14/2025Verified Service
It was all about trying to get me to buy as many services/repairs as possible. I have been taking my Avalon to McGeorge Toyota for eleven years and never felt this wayThis was my first visit under the new ownership (Ourisman). I will be trying another dealership in the future.
by Service Department on 06/11/2025
We're truly sorry to hear that your first visit under Ourisman ownership left you feeling pressured. That's certainly not the experience we want for our long-standing customers, and we understand why you'd be disappointed after eleven years of trust. We value your business and are taking your feedback seriously as we strive to improve.
by 2013 TOYOTA HIGHLANDER LIMITED Owner on 01/15/2025Verified Service
I think they were very attentive to our car, this trip in. They repaired a battery problem about which we had our car in before, a t this location. In reality, we paid twice for what should have been repaired the first time we brought it in. It needed a J hook to hold the battery on place! So it took two visits and two new batteries! Otherwise, I would've given five stars.
by 2015 TOYOTA CAMRY LE/XLE/SE/XSE Owner on 01/10/2025Verified Service
Could not figure out why the tire pressure system triggers a warning, so just reset the tire pressures and cleared the warning. Three hours later the system is back in the failure mode. Also, brake wear is getting less than the previous check. This ignores the brake squealing.
by 2010 TOYOTA COROLLA BASE/S/LE/XLE Owner on 01/06/2025Verified Service
My service adviser Jeana was outstanding. She answered all my questions while I was at Toyota for my service. A few days after the service appointment, I contacted her with additional questions, and she answered them immediately and with helpful information.
by 2023 TOYOTA TACOMA DOUBLE CAB/LTD Owner on 01/02/2025Verified Service
Great experience, rental guy even stayed after hours to make sure i had something to drive. He went the extra mile and called me to make sure i still wanted the rental and was showing up for service on the weekend. The change in ownership so far has not been a problem for me or my legacy service promises.
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Service Information
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21,732 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Toyota of Richmond specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Toyota of Richmond specializes in these makes, in addition to many others.
What do verified customers think about Toyota of Richmond in Henrico, VA? Verified customers who visit Toyota of Richmond in Henrico, VA rate this business 4.6 out of 5 stars, with 791 reviews. 21,732 customers favorited this location.How can I contact Toyota of Richmond in Henrico, VA? To reach the sales team at Toyota of Richmond in Henrico, VA, call (804) 374-9144. To reach the service department, call (804) 915-3500How can I schedule a service appointment with Toyota of Richmond in Henrico, VA? You can schedule a service appointment at Toyota of Richmond in Henrico, VA through CARFAX.What are the shop amenities offered by Toyota of Richmond in Henrico, VA? Toyota of Richmond in Henrico, VA offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Wi-Fi, Kid's Playroom and Quiet Room.Does Toyota of Richmond in Henrico, VA have a service center? Yes, Toyota of Richmond in Henrico, VA does have a service center. You can contact the service department at (804) 915-3500.
