by 2015 TOYOTA SIENNA Owner on 09/21/2026Verified Service
I was disappointed with the communication during the service process. I should have been told in advance that the service would take longer than expected. Timely updates would have helped me make arrangements and avoid the added cost of renting a vehicle.
by Toyota of Richmond on 09/21/2026
Thank you for your feedback.
We're sorry to hear that your experience did not meet your expectations. We understand how frustrating that can be, and we appreciate you taking the time to share your concerns.
We would welcome the opportunity to learn more about what happened and see if there is anything we can do to help. Please contact our Customer Care Team at customercare@ourisman.com.
Thank you for bringing this to our attention.
by Gilbert Q. on 09/14/2026Verified Purchase
AJ my salesman was very helpful by sending me a complete video of the truck inside and outside. Also we talked about the final cost of the truck before I arrived at the dealership no hidden fee's. I caught an Amtrack train to Richmond from Maryland he was there on time to pick me up from train station. Nothing but high marks for him. So far I have been very pleased with my new truck.
by Toyota of Richmond on 09/16/2026
Thank you for sharing your experience and for recognizing AJ!
At Ourisman, we believe every team member has the power to make a positive impact, and it's wonderful to hear that AJ helped make your experience a memorable one. Team members like AJ embody the commitment, professionalism, and customer-first mindset that we strive to deliver every day.
Reviews like yours remind us why our mission is Empowered Teams Creating Moments of Magic. We will be sure to celebrate your feedback with AJ and the rest of the team.
Thank you for your business, your trust, and for taking the time to share your experience.
The Ourisman Team
by 2016 TOYOTA RAV4 XLE Owner on 09/13/2026Verified Service
The Service Advisor Ethan was very good. They did recommend a coolant system flush and I told him I thought I had already done That. The availability of the CARFAX report saved me several hundred dollars. He had missed it but I was able to find it on the report.
by Toyota of Richmond on 09/15/2026
Thank you for your thoughtful review and for recognizing Ethan!
Delivering exceptional service is at the heart of what we do, and we're delighted to hear that Ethan went above and beyond to make your experience a great one. Creating trust and building lasting relationships with our customers are priorities we take seriously, and it is incredibly rewarding to know that their efforts made a difference.
We are fortunate to have team members who lead through their actions and genuinely care about the people they serve. Your recognition means a great deal, and we look forward to sharing your feedback with the team.
Thank you for choosing Ourisman, and we look forward to serving you again.
The Ourisman Team
by 2015 TOYOTA TACOMA DBL CAB LONG BD Owner on 08/17/2026Verified Service
I would have give the shop a 5 star score, but cost seems high when compared to other shops, and also this time I had to return to the shop because a tire warning light (that was not active when the vehicle was dropped off for routine maintenance) was on after the shop worked on the vehicle. The shop took care of the issue.
by Toyota of Richmond on 08/17/2026
Thank you for taking the time to share your experience and for choosing Ourisman.
We are thrilled to hear that our team made a positive impression. At Ourisman, our mission is simple: Empowered Teams Creating Moments of Magic, and feedback like yours lets us know we are delivering on that promise. We strive to create experiences built on trust, care, and genuine commitment to our customers, and we're grateful for the opportunity to serve you.
Thank you for your business and your kind words. We look forward to welcoming you back and continuing to earn your trust for years to come.
The Ourisman Team
Alternative response 1
Thank you for your review!
There is no greater compliment than knowing a customer had a great experience with our team. We believe exceptional experiences are created by people who genuinely care, and we're delighted to hear that was reflected during your visit.
At Ourisman, we are committed to building lasting relationships through trust, integrity, and service excellence. Your feedback means a great deal to us, and we appreciate the opportunity to be part of your automotive journey.
We look forward to seeing you again soon.
The Ourisman Team
by Tom M. on 07/24/2026Verified Purchase
Great group of people at Ourisman. My salesman, Jason, was very professional and genuinely a nice guy. Found a quality vehicle that was exactly what I was looking for at a reasonable price. Only complaint could have done a little better on my trade allowance.
by Toyota of Richmond on 07/24/2026
Thank you for sharing your experience and for recognizing Jason, Tom.
At Ourisman, we believe every team member has the power to make a positive impact, and it's wonderful to hear that Jason helped make your experience a memorable one. Team members like Jason embody the commitment, professionalism, and customer-first mindset that we strive to deliver every day.
Reviews like yours remind us why our mission is Empowered Teams Creating Moments of Magic. We will be sure to celebrate your feedback with Jason and the rest of the team.
Thank you for your business, your trust, and for taking the time to share your experience.
The Ourisman Team
by Julia G. on 07/19/2026Verified Service
Took the Prius in because of rear squeaky sounds even when the car is not in motion - they replaced some brake pads and rotors. Guess what? Car was still squeaking after brake repairs. I was out of town but told my husband that brake repairs would not fix this sound.
by Toyota of Richmond on 07/20/2026
Thank you for sharing your feedback.
We understand that exceptional service is about more than just the outcomeit's also about feeling informed, valued, and supported throughout the process. We are disappointed to learn that your experience did not reflect the level of communication and customer care we strive to provide.
At Ourisman, we are committed to building trust through transparency, responsiveness, and respect in every interaction. Feedback like yours helps us identify opportunities to improve and better serve our customers.
We would appreciate the opportunity to learn more about your experience. Please contact our Corporate Customer Care Team at customercare@ourisman.com so we can review your concerns directly.
Thank you for your feedback.
The Ourisman Team
by 2012 TOYOTA SIENNA XLE/LIMITED Owner on 06/27/2026Verified Service
The service I received was great. My 2012 Sienna on the other hand was costing me plenty; A/C compressor replaced but also had to replace the alernator. But I was treated respectfully and I appreciated their honesty. I wasn't pushed for service I didn't need.
by Toyota of Richmond on 06/29/2026
Thank you for sharing your positive feedback! We're glad to know that you appreciated our service and honesty. We look forward to assisting you again at Ourisman Toyota of Richmond!
by 2026 TOYOTA COROLLA CROSS S/SE/XSE Owner on 06/27/2026Verified Service
I had a great experience getting my car's routine maintenance done here. The turnaround time was incredibly quickI only waited a short period before my vehicle was ready to go. Their waiting area is very nice, comfortable, and clean, and the free coffee is an awesome bonus. I highly recommend Ourisman Toyota of Richmond for their efficient service and great customer hospitality!
by Toyota of Richmond on 06/29/2026
Thank you for choosing Ourisman Toyota of Richmond and for recommending our team! It was a pleasure to assist you, and we hope to welcome you back next time. Safe travels!
by 2023 KIA SPORTAGE LX Shopper on 06/23/2026Verified Purchase
I enjoyed my car buying experience at Ourisman Toyota used car dealership. The car I wanted was priced fairly. I was offered financing at a very good rate. Every question was answered plainly and clearly. I will definitely be shopping at the dealership again.
by Toyota of Richmond on 06/24/2026
Thank you for trusting Ourisman Toyota of Richmond with your business! We are grateful for your support and look forward to serving you again in the future!
by 2021 TOYOTA RAV4 LE Owner on 06/19/2026Verified Service
My service technician was very professional, friendly, kind and informative. Justin kept me informed regarding my vehicle and what was recommended to be service on my vehicle and how I could saved money by enrolling into the maintenance plan. Everything went well.
by Toyota of Richmond on 06/21/2026
We're delighted to hear that Justin provided such professional and informative service! We appreciate your feedback and hope you enjoy the benefits of the maintenance plan. Thank you for choosing Ourisman Toyota of Richmond!
by 2023 TOYOTA PRIUS LE/XLE/LIMITED Owner on 05/26/2026Verified Service
Made an appointment for a four-wheel alignment while I waited. 4 hours later my car was finally ready. Found out the dealership worked on a recall issue and didn't inform me or ask my permission. They caused another problem when working on the recall issue and I had to return to the dealership for another repair.
by Toyota of Richmond on 06/01/2026
We're very disappointed to see you did not have a seamless visit here. We will take note of this feedback, but please feel free to call me if you would like to share more details about your visit. Thank you, Louise Albis - Fixed Operations Director - louise.albis@ourisman.com
by 2012 TOYOTA PRIUS Owner on 05/23/2026Verified Service
This visit was for scheduled service at 150,000 miles. Three light bulbs needed to be replaced and I had this done. The Service Advisor told me that the rear brakes still had some wear left on them but I should consider break service in the "not-too-distant-future" which I will do. Justin, the Service Advisor, was very helpful and professional.
by Toyota of Richmond on 05/24/2026
Thank you for sharing your experience with Justin and our team! We look forward to seeing you at your brake service down the road. Take care! - Ourisman Toyota of Richmond
by Kent A. on 05/22/2026Verified Purchase
I liked my whole experience. My salesperson, Raymond was a perfect gentleman and made me feel like an old, valued customer; which I certainly am now; Thanks. And Trevor in Finance, made me feel the same. I am one, happy, and satisfied customer. I will be back for my next Toyota Purchase. Thanks Again!!
by Toyota of Richmond on 05/24/2026
Kent, thank you for making Ourisman Toyota of Richmond your top choice! We're happy to hear Raymond and Trevor made your experience smooth and enjoyable!
by 2019 TOYOTA TACOMA DBL CAB/SR/SR5/TRD Owner on 05/02/2026Verified Service
Only did services requested.
Waited for over an hour after receiving text about services performed. Text said to wait to receive text to go to cashier. Did not receive text. Went to cashier after one hour and they did an excellent job finding my ticket in the back so I could leave. Need to work on communication.
by Toyota of Richmond on 05/11/2026
Thank you for sharing your feedback about your experience at Ourisman Toyota of Richmond. We apologize for the communication hiccup, we hope to serve you more efficiently in the future. Safe travels!
by 2020 TOYOTA 4RUNNER SR5/VEN/LTD/TRD Owner on 04/28/2026Verified Service
Poorly set expectations ( I was there over 4 hours for an oil change). After 2 hours, I checked on status, then after 3 hour I checked again. They said just waiting on paperwork. At hour 4 I check AGAIN and was told it had been ready for over an hour.Still no paperwork. Very frustrating and disappointing
by Toyota of Richmond on 05/04/2026
We're committed to providing efficient and seamless visits, and I sincerely apologize that we fell short on your recent visit. I will use your feedback as a learning opportunity for our team, but in the meantime. if there is anything I can do to assist you. I would be glad to speak with you. Best, Billy McKinney - Service Manager - (804) 655-0361
by 2018 TOYOTA TUNDRA CREWMAX LIMITED Owner on 04/03/2026Verified Service
My service was scheduled and performed within a couple of days of my call. Work was performed professionally as at a reasonable price. Some of the work was under Platinum warranty with no hassles with coverage or the work. Chad has been particularly pleasant, helpful, and knowledgeable for the many years we have had our cars serviced at this site.
by Toyota of Richmond on 04/03/2026
Thank you for sharing your positive experience with Chad and our team! We're grateful for your kind words and your trust throughout the years. We look forward to seeing you next time at Ourisman Toyota of Richmond!
by 2024 TOYOTA RAV4 SE Owner on 03/19/2026Verified Service
Service campaign and recall (designated 25TD01) for 20192024 RAV4 Hybrid and 20212024 RAV4 Prime models due to potential corrosion of the high-voltage rear traction motor cable. A service rep had called me to se up an appointment for this issue. The repair was performed quicker than the 1.5 hours allotted - about 1 hour. Great service. Thank You!!!!!
by Toyota of Richmond on 03/19/2026
Thank you for sharing your awesome feedback about the quick and efficient service you received from our team! We're happy to read you had a successful recall experience and it was a pleasure to assist you. Take care! -The Ourisman Toyota of Richmond Team
by 2025 TOYOTA RAV4 XLE/WOODLAND EDITION Owner on 03/06/2026Verified Service
I dropped my car off in the service area and went and sat down and was very surprised when they were done within a half an hour. Everything was taken care of, and the driver went to got my car and drove it up to where I was standing so I could just takeoff and enjoy myself. The maintenance service was excellent.
by Toyota of Richmond on 03/06/2026
Thank you for sharing your positive experience with our team! We appreciate your business and look forward to seeing you again at Ourisman Toyota of Richmond. Safe travels ahead!
by 2024 TOYOTA VENZA LE/XLE/LIMITED/NIGH Owner on 02/12/2026Verified Service
Service attendants failed to reset the serviced buttons Doors's to make a second trip a week later to get it done. This caused a problem pin that the maintenance warning came on while I was on the interstate and I couldn't see my actual speed until I found the button to turn it off. All at 75 mph!
by 2016 TOYOTA HIGHLANDER LIMITED/LTD PL Shopper on 02/11/2026Verified Purchase
From start to finish, they were a joy to work with. They were kind, patient, and very understanding of what I needed, wanted, and preferred. I worked with Tyler and he was FANTASTIC to work with and helped to find the perfect car for me. I would recommend them to anyone who is looking for a car!
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Service Information
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25,135 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Toyota of Richmond specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Toyota of Richmond specializes in these makes, in addition to many others.
What do verified customers think about Toyota of Richmond in Henrico, VA?
Verified customers who visit Toyota of Richmond in Henrico, VA rate this business 4.6 out of 5 stars, with 1,310 reviews. 25,135 customers favorited this location.
How can I contact Toyota of Richmond in Henrico, VA?
To reach the sales team at Toyota of Richmond in Henrico, VA, call (804) 374-9144. To reach the service department, call (804) 915-3500
How can I schedule a service appointment with Toyota of Richmond in Henrico, VA?
