by 2011 SCION XB Owner on 06/16/2019Verified Service
From making the appointment to picking up my car, the experience was a great one/
John left me an email for ,y service date and time. It was easy to drop off my car and get a text when it was done. He represents your company well!
by 2015 TOYOTA COROLLA ECO/ECO PL/ECO PR Owner on 06/12/2019Verified Service
As usual, i received prompt and fast service from Toyota Pasadena, and my car is in excellent condition.
by 2018 TOYOTA SIENNA XLE/LIMITED/PREM Owner on 05/28/2019Verified Service
The service was excellent, as usual. Kevin Young is very knowledgeable, and also very helpful -- you are lucky to have him! A rare combination: professional AND approachable. Thank you, Kevin.
by Vibiana A. on 05/24/2019Verified Service
It was good except my advisor didn't stay in good contact with me and when I went to check out the recommendations on my paperwork weren't addressed or brought to my attention.
by 2013 TOYOTA PRIUS C Owner on 05/24/2019Verified Service
Toyota Scion of Pasadena always has provided my family with the most professional, efficient service which is a major factor in our decision to purchase Toyota vehicles.
by 2013 TOYOTA PRIUS Owner on 05/23/2019Verified Service
I look forward to going for my service - hanging out in the comfortable lounge and having free cappuccino. Steve Ruggieri is my go-to guy, I trust him completely. Bravo Toyota of Pasadena.
by 2018 TOYOTA COROLLA IM Owner on 04/15/2019Verified Service
Got back my car sooner than promised , everything was explained well by Connie ! Next appointment is highlighted to make sure I am informed about it . Thank you Connie ! Youre the best!
by 2016 TOYOTA HIGHLANDER LE Owner on 04/12/2019Verified Service
Thank you for taking me in on the same day that I called for service. Everyone is friendly. And, the oil change was completed promptly.
by 2012 TOYOTA COROLLA/S/LE Owner on 04/09/2019Verified Service
The dealership is nice but the service wait time could be better. It took me 5 hours to do only essential maintenance on a Saturday morning
by Jamie G. on 04/08/2019Verified Service
oil change, turned into a nightmare. someone did not tighten the oil plug. oil every where, they had to pick up my truck and fix the problem. not happy.
by 2016 TOYOTA COR L/LE/LEPL/PR/S/SPL/PR Owner on 04/04/2019Verified Service
Every time I come in to get my car serviced, the customer service is always great! Gabby was amazing and extra helpful!!!
by 2014 TOYOTA RAV4 LE Owner on 04/02/2019Verified Service
Thank you Toyota of Pasadena! My car is good as new with a fixed transmission. Steve was a great representative for the company
by 2017 TOYOTA TUNDRA CREWMAX LIMITED Owner on 04/01/2019Verified Service
The service Dept had an assigned member take in my car, call me with any issues, and notified me when the car was ready. All personal was extremely professional
by 2017 TOYOTA PRIUS Owner on 03/31/2019Verified Service
Mitch is always patient and informative. The service department has done well to keep my vehicle running smoothly.
by 2013 TOYOTA PRIUS Owner on 03/27/2019Verified Service
Got there early. So that we would get in right away even though we had an appointment. Was very confusing. Cars were not lined up, but parked with large gaps between the cars. Employees were trying to manage it.
by 2017 TOYOTA HIGHLANDER LE/LE PLUS Owner on 03/25/2019Verified Service
Had to take the car back because it smelled like cigarette smell really bad. Toyota has a company come out and reclean in the detailed again. They worked on some of the scratches as srll
by 2017 TOYOTA HIGHLANDER LIMITED/LTD PL Owner on 03/17/2019Verified Service
I really appreciated Connies help with understand the services I was eligible to receive as well as quick and easy shuttle service.
by 2013 TOYOTA PRIUS Owner on 03/16/2019Verified Service
They let me keep my car there for a few days because I was going to be out of town. It was soooooo helpful.
by 2016 TOYOTA PRIUS Owner on 03/14/2019Verified Service
Kevin the service Manager at Pasadena Toyota was excellent. John a new service agent was also great. Both these gentlemen were helpful, supportive, respectful, timely, proactive and respectful to me. Thank you !
by 2018 TOYOTA HIGHLANDER SE/XLE Owner on 03/11/2019Verified Service
My first service experience was perfect. Thanks for the attempt at providing charging station for devices in the waiting area, but it doesn't work that well. Maybe look into that.
