by 2013 TOYOTA PRIUS V Owner on 12/21/2024Verified Service
The service man, Jose treated me with respect and guided my vehicle needs in terms that was understandable for me. This was a first time visit for me, since my husband passed and I appreciated the hand holding which Jose provided. The overall appointment went smoothly and efficiently, I am a very satisfied customer! Thank you!
by 2008 TOYOTA COROLLA CE/LE/S Owner on 11/18/2024Verified Service
I asked for a wash & vacuume when I arrived. They only vacuumed the floor mats and didn't wash. I sent it back and then they only washed and didn't vacuum under the floor mats or the seats. I did ask them to vacuum the trunk and the trunk seal which they did very nicely. The engine service was done well.
by 2024 TOYOTA CAMRY SE NIGHT SHADE/SE Owner on 11/17/2024Verified Service
Everything
Communication is the best
I bought my son a 2024 Camry. He's a senior in high school and about to go to collage, and it gives me peace of mind knowing he's in a safe and reliable car.
The other day he was an hour late for his service and your team still got him in
Thanks team Toyota
by 2024 TOYOTA LAND CRUISER BASE/1958/FI Owner on 09/30/2024Verified Service
The vehicle data communication module was not working after the vehicle delivery and the dealership recommended a restart . So I had to comeback to the dealership and the restart didn't solve the issue and neither the same was checked before handing the vehicle over to me . I had to check and report it back
by 2013 TOYOTA PRIUS Owner on 09/02/2024Verified Service
I had my Prius serviced on 6/20/24 and the charge was $632. 88. On 7/24/24, I had a warning and drove ro Toyota to have it checked. The charge on this service was $190.78, should this have been checked on the 6/20/24 service? I asked Todd but he didn't seem concerned. Can you check this out?
Vera Vernon
by 2022 TOYOTA COROLLA CROSS LE Shopper on 05/13/2024Verified Purchase
The car had many thousands of dollars in damage and had additional thousands of dollars in work needing to be done. None of this was reported to us by Carfax or Toyota. Future purchases will not be done at Toyota of Olympia. The only positive experience was our car salesman Julius.
by 2024 TOYOTA RAV4 LTD Owner on 05/13/2024Verified Service
The young man who served us was professional and friendly. The service was thorough and completed within a reasonable time. While waiting, the facility was clean, spacious, and comfortable. Our vehicle was under warranty, and we paid for an extra service that was well priced.
by 2019 TOYOTA 4RUNNER SR5/LTD/TRD/PREM Owner on 04/18/2024Verified Service
Everything was very professional and clean, except the wait time. I made an appointment to have a routine service done (which was tire rotation). My family and I sat their close to two hours. I was hoping that making an appointment rather than just driving in as a walk-in would make a difference.
by 2017 FORD ESCAPE TITANIUM Owner on 03/04/2024Verified Service
Scheduling was easy. I brought my vehicle in for an oil change, vehicle inspection and tire rotation. I went for a walk and when I got back it was done. They informed me of a few concerns, but there was no pressure to have them do them. Two of the items were simple for me to do, but the brakes I will schedule when it's time.
by 2013 TOYOTA YARIS Owner on 01/15/2024Verified Service
Staff went above and beyond by helping me pair a replacement security remote in my Yaris. I cannot thank them enough. Being retired and visually challenged presented an unbelievable obstacle to something simple. Choosing customer satisfaction, they delivered.
by 2012 TOYOTA TACOMA ACCESS CAB Owner on 01/08/2024Verified Service
Oil change and inspection was performed in time allotment as promised (1 1/2 hours). Was given a very good deal on 3 oil changes for $253 instead of 1 for $187. Overall customer service was good. Free popcorn might have been a good idea for the lobby. :)
by 2016 TOYOTA PRIUS Owner on 11/26/2023Verified Service
I brought my car in for a 115000 mile service. The check engine light came on that am. When the service was completed the light was still on. I spent over $500 this month for a battery and diagnostic testing and paid $300 for the service plan at this visit. And now, my check engine light is still on and Toyota is asking for additional $180 more diagnosis to figure out the check engine light. Had enough with diagnostic costs.
by 2019 TOYOTA TUNDRA CREWMAX 1794/PLATN Owner on 09/28/2023Verified Service
The service was performed with many points of checking. All fluids were topped off. I did not have an appointment. The employees are top rate. And my Tundra was washed and looked like it came off the show room floor. Always happy with Toyota of Olympia.
by 2022 TOYOTA 4RUNNER SR5 PREMIUM/TRD S Owner on 09/19/2023Verified Service
The young man who helped me was great. I didn't like that the scan area I went through to see if I needed a alignment kept saying I was driving a Honda CRV and not my 4runner so they had to put it on a lift and do it manually and it indeed needed an alignment. Tumwater Toyota is great
by 2009 TOYOTA RAV4 Owner on 09/02/2023Verified Service
The service is always exceptional at Toyota of Olympia! I love going there! I've bought every car I've owned from them (beginning in the 1970's) and have always had Toyota of Olympia service them. They've always done right by me. I feel safe and secure with them knowing they will not screw me over (pardon the expression!). I'm a lifer when it comes to Toyota of Olympia! Thank you and God bless you!
by 2012 TOYOTA PRIUS V Owner on 08/14/2023Verified Service
Had a head lamp out. Told them about it and they verified which one. Did not fix it. They marked the inspection sheet as ok. When I called to let them know they didnt do the work they sent a technician to my home to replace the bulb. It is more than an hour round trip
by 2014 TOYOTA TACOMA DOUBLECAB Owner on 07/20/2023Verified Service
I scored it low because they often forget to reset the next device reminder regarding the next date for service. I know I can click the button to stop the reminder, but its nice to have a reminder to do the service at the proper time. At some Ill take it in to adjust the next service, but its not convenient right now.
by Bryan Mcsweeney M. on 07/15/2023Verified Service
Went in with flat tire. Toyota said it was unrepairable and sold us a new tire. They gave us a tire of a different brand and tread. We had them remove that tire and refund the purchase. Went down the road to Les Schwab and they fixed the flat in 10 minutes.
by 2018 TOYOTA RAV4 LIMITED/PLATINUM Owner on 06/26/2023Verified Service
The staff was very kind, nice and professional. My budget for 90,000mile check up was around $1000, he recommended the most urgent service first and told me that I can take care of the rest for my next check up.
He called me when the service was completed and arranged free ride between the waiting time so I could take care of other things.
by 2019 TOYOTA RAV4 ADVENTURE Owner on 10/03/2022Verified Service
I appreciate the service by Toyota but am disappointed in the fact I can no longer use my navigational system on my 2019 Rav4 Adventure. When I ask for help I'm told to download Entune again, even though I can nol onger find it in the app stores and I was told that Toyota no longer used Entune.
