by 2024 TOYOTA COROLLA CROSS SE/XSE/NIGH Owner on 01/29/2026Verified Service
Kyle Mandra was quick to assist once I arrived, and Connie was helpful by phone as I had some terrible getting to the dealership to begin with. The video made my tech was thorough and left me with no real questions about what happened which I appreciated.
by 2019 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 01/26/2026Verified Service
The staff was very friendly. The place is very clean and welcoming to everyone. The staff provides you with live updates and progress report through the visit including a video summary from the mechanic. Lastly, my rep Laurent was amazing, kind and very through. Whenever I schedule a visit I request to see him. He is great!
by 2017 TOYOTA PRIUS Owner on 01/15/2026Verified Service
Went in for an oil change and vehicle inspection. Also had an alignment done (from how it was driving I thought it needed this) as well as an engine air filter - which I was told at our last visit it would probably need. My daughter is about to drive the vehicle across country and now I feel much more comfortable with her doing so.
by 2013 TOYOTA PRIUS C Owner on 01/11/2026Verified Service
Brought in my car with a dead battery. Dealer insisted on performing 'critical' services that had nothing to do with the battery, including a fluid change that had been completed 2 months prior. They gave me a quote of over $2k for unnecessary repairs, and $400 to replace 4 tiny running lights. I declined. My mechanic replaced the lights for less than $50. I will never return to Toyota for any vehicle maintenance.
by 2025 TOYOTA HIGHLANDER HYBRID LIMITED Owner on 01/08/2026Verified Service
I liked being greeted immediately upon arrival at the dealership. I appreciated the video of our service being sent by the technician/mechanic providing the service. All employees were polite and helpful. Best service department I have ever utilized. Thank you!
by 2023 TOYOTA TUNDRA CREWMAX SR/CREWMAX Owner on 01/04/2026Verified Service
Excellent experience from start to finish. The service team was professional, transparent, and respectful of my time. Communication was clear, the work was completed as promised, and my vehicle was returned in great condition. No pressure, no surprisesjust solid, honest service. Highly recommend Toyota of Naperville.
by 2007 TOYOTA HIGHLANDER SPORT Owner on 01/02/2026Verified Service
Jeff Suva always does a good job ensuring that the necessary scheduled maintenance requirements are completed even going back to past services to ensure that delayed maintenance items are included in the current schedule.
Video captured by technician of items inspected ensure that recommended services are explained.
by 2003 TOYOTA CAMRY LE/XLE/SE Owner on 11/01/2025Verified Service
First class service. Service Manager Saniya Gordon was friendly, knowledgeable and efficient. I received a real-time video from my mechanic. Showing and describing the condition of the items he checked out, including recommendations on what should be done. It was enormously helpful. I've used this dealership for my service needs for about 25 years. They've never let me down. Thanks!
by 2020 TOYOTA HIGHLANDER PLATINUM Owner on 10/30/2025Verified Service
Toyota Naperville is a wonderful team. I have been to a few Toyota dealerships in the area and I see Toyota Naperville's response, quality courtesy far better than the other ones I have visited in the past. Thank you Tamia and the whole team at Toyota Naperville.
by 2008 SCION TC Owner on 10/27/2025Verified Service
Every time we have dropped off our car it's a great experience! We literally drive out of our way to go to Naperville Toyota when we live 10 minutes to a closer Toyota dealership. That's how good the service is! Our service writer James is fantastic! He's friendly, helpful and explains everything to us. We highly recommend this dealership.
by 2004 TOYOTA TUNDRA ACCESS CAB SR5 Owner on 10/24/2025Verified Service
I appreciate the attentiveness Aron demonstrated over this past month as I had a few issues come up with one of my vehicles. I feel he and others in the service department work with me for the best outcome and take into consideration my loyalty/being a long-time customer to the dealership.
by 2007 TOYOTA HIGHLANDER SPORT Owner on 10/11/2025Verified Service
Worked with Jeff Suva and the Toyota technician to troubleshoot a rubbing noise from the passenger side rear wheel. Problem was diagnosed as a rusted out brake backing plate that was rubbing against the wheel. Plate was removed as the cheapest option for a car that is 17 years old. Diagnosis and repair was done efficiently and expeditiously.
by Neforwan11@gmail C. on 09/13/2025Verified Service
Every time I come to this Toyota service center, I'm truly impressed. Everything is top-notch from the speed and quality of the work to the professionalism and friendliness of the staff. The customer service here is outstanding, better than at any other Toyota location I've been to. I really appreciate the way they treat their customers and maintain such a high standard. Highly recommended!
by 2019 TOYOTA HIGHLANDER SE/XLE Owner on 08/04/2025Verified Service
I was impressed with the customer service from the service rep on Friday who put on my spare so I could make it home safely. When I came in Saturday for my appointment at 12:30 pm again I was pleased with the service work completed. Aron Torres, Asst. Service Mgr. was very helpful and made sure I was happy.
by 2024 TOYOTA RAV4 LE Owner on 07/15/2025Verified Service
Jake and Gerardo did an excellent job with the inspection of my Toyota RAV4. They were professional, thorough, and took the time to explain everything clearly. I really appreciated their attention to detail and friendly attitude. I left feeling confident that my car is in great shape. Highly recommend their service!
by 2009 TOYOTA CAMRY/SE/LE/XLE Owner on 07/12/2025Verified Service
My service advisor kept me informed of services performed on my vehicle. He worked with me and advised me of work that needed to be done. He allowed me to choose which services I wanted performed and kept me aware of the price and time the services would be completed. He was very thorough, treated me respectfully and I felt he was sincere and honest.
by 2009 TOYOTA CAMRY HYBRID Owner on 07/10/2025Verified Service
Miss Hill did a wonderful job of keeping up my experience while my car was being fixed. She gave me good advice on things that the technician had found and I followed up on some of them. All in all, I think she's done a wonderful job truly recommended..
by Jackhorner@roktpc C. on 07/06/2025Verified Service
Toyota of Naperville replaced a valve cover gasket previously 3 months ago and it was proved to be leaking with the use of an engine cleaning and oil dye to show where leaks were found.
They stood behind their work. Replaced the valve cover gasket a second time and confirmed no leakage shown by dye. The work was done for free to correct the previous work performed. Company's that stand by there work are hard to find.
by 2007 TOYOTA HIGHLANDER SPORT Owner on 07/04/2025Verified Service
Jeff Suva was my Service Agent and he did a great job keeping me up to date on what service needed to be done and what could be delayed. I had an oil and filter change and front brake job which had been delayed from my last visit. All jobs were done to my satisfaction.
by 2015 TOYOTA VENZA LE/XLE Owner on 05/10/2025Verified Service
Naperville customer service is the best I've ever experienced. It was wonderful seeing young people and especially seeing females in a male dominated industry. Samantha was my representative. She was professional, pleasant and detailed. The technician explained via video and audio exactly what the issue was and the recommendations. The return of loaner and retrieving my car was so easy. I love this place.
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Service Information
806 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Toyota of Naperville specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Toyota of Naperville specializes in these makes, in addition to many others.
What do verified customers think about Toyota of Naperville in Naperville, IL? Verified customers who visit Toyota of Naperville in Naperville, IL rate this business 4.7 out of 5 stars, with 1,896 reviews. 806 customers favorited this location.How can I contact Toyota of Naperville in Naperville, IL? To reach the sales team at Toyota of Naperville in Naperville, IL, call (630) 357-1578. To reach the service department, call (630) 524-4216What are the shop amenities offered by Toyota of Naperville in Naperville, IL? Toyota of Naperville in Naperville, IL offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Wi-Fi and Mobile Charging Station.Does Toyota of Naperville in Naperville, IL have a service center? Yes, Toyota of Naperville in Naperville, IL does have a service center. You can contact the service department at (630) 524-4216.
