by 2022 TOYOTA COROLLA LE Owner on 02/03/2025Verified Service
Everything was done well and the new battery was programmed to the car including updating the clock and the other vehicle functions. Your service adviser
Michelle arranged an Uber service to drop me off at my and to pick me up at my home since my car was not completed until the afternoon . Kudos to your entire
service department.
by GETTEL Toyota of Lakewood on 02/04/2025
Thanks for the five star review. It sounds like Michele took good care of you. I am glad you had such a positive experience. Thank You, Kimo Helal, Gettel Toyota of Lakewood
by 2025 TOYOTA CAMRY XSE/XLE/LE/SE Owner on 12/05/2024Verified Service
It took about an hour and 15 minutes for a PRE-SCHEDULED SERVICE that only took 0.30 hours of a technician's time! Noted that their labor rate is $197 per hour!! They have an extensive Waiting Area BUT it's kept at a very cool temperature, so take a sweater or jacket.
by GETTEL Toyota of Lakewood on 12/06/2024
I am sorry you had to wait for your vehicle. We usually quote about an hour and a half for the service. The scheduled appointment is with the Service Advisor not the Tech because we don't always know how long the actual service might take until we look at the vehicle. Thank You, Kimo Helal, Gettel Toyota of Lakewood
by Mado P. on 11/30/2024Verified Shopper
I made an appointment in Toyota of Lakewood because I had a 50 minute drive to the garage, there I waited 1/2 hour for the seller to announce that the car had just been sold... a week later they called me back to tell me that the car was not in fact sold but that it was being inspected when I came!!
not serious
by GETTEL Toyota of Lakewood on 12/05/2024
I am very sorry you were clearly the victim of a mistake. I apologize for the inconvenience. Kimo Helal
by 2021 TOYOTA TUNDRA CREWMAX SR5/CREWMA Owner on 11/04/2024Verified Service
Well, I had to bring it in twice to discover that the pre-collision system was deactivated simply by pushing a button. The service tech tried to convince me to spend nearly $2k on parts and service I didn't didn't need. As it was it still cost nearly $300 for basically nothing. I've had good service there in the past. This time not so much.
by GETTEL Toyota of Lakewood on 11/05/2024
I am sorry that you did not have a positive experience this visit. That is certainly not the way we normally do business. If you would like to discuss this further, please contact Diane Beimann, our Customer Relations Manager at 941-567-1080. Thank You, Kimo Helal, Gettel Toyota of Lakewood
by 2022 TOYOTA COROLLA LE Owner on 11/01/2024Verified Service
I liked that everything was done right. What I did not like was the service coupon that stated that the $20.00 off was only for the Bradenton location and not for the Lakewood ranch dealer .The service advisor Michelle informed me that she talked to her manager and was able to get me the $20.00 off my oil change .
by GETTEL Toyota of Lakewood on 11/04/2024
Thanks for the four star review. I apologize about the coupon. We take all coupons from Gettel Toyota stores.
by 2017 TOYOTA COROLLA L/LE/XLE/SE/XSE Owner on 10/03/2024Verified Service
I had a battery replaced that was still under warranty and all went well. I received. 50% off, but I felt like I should have gotten more off because it was a 7 year battery and only lasted 2 years, but aside from that it was fine as far as customer service is concerned
by Kimo Helal on 10/03/2024
Thanks for the five star review. I am glad you had a positive experience with our service department.
by 2010 TOYOTA 4RUNNER SR5/LIMITED/TRAIL Owner on 09/23/2024Verified Service
Once again Gettel Toyota's Lakewood Ranch service team, under Jack Gorrill, did a fantastic job on my 4 RunnerHe's the best..! Note: we've bought 6 cars from Gettel and have successfully referred another dozen friends Thank you Jim Gettel; you've put together one great team, both sales and service. Although we love Toyota, please contact us when you start selling Lexus cars.
by Kimo Helal on 09/23/2024
Thanks for the five star review. Our whole team really appreciates your Support.
by 2020 TOYOTA PRIUS L/LE/XLE/LIMITED Owner on 09/19/2024Verified Service
I love my service advisor Jorge (George). He is execelent and very throgh and very knowledgeable. He is definitely a keeper.
I just andore him. Main reason I go to Lakewood Gettel Toyota.
Very satisfied customer
ROSE KADAS
by Kimo Helal on 09/19/2024
Thanks for the five star review. I am so glad you enjoy working with Jorge.
by 2025 TOYOTA CAMRY XSE/XLE/LE/SE Shopper on 08/22/2024Verified Purchase
Sales Manager pushy....(hyundai Manager was worse ,lier)....didn't deliver IOU's until forced.....not a good product after driving for 2 days but to late...never return calls....left with my car keys...couldn't empty car til next day...or back out of deal at last minute if we wanted to...just not typical of gettel....bought a lot of cars with them in the past
by GETTEL Toyota of Lakewood on 08/23/2024
I am very sorry you did not have a positive experience when purchasing your new vehicle. I would like to address some of these issues but you did not leave any contact information. If you would like to discuss this further, please contact Diane Beimann our Customer Relations Manager at 941-567-1080. Kimo Helal
by 2018 TOYOTA CAMRY L/LE/XLE/SE/XSE Shopper on 08/03/2024Verified Purchase
Little to no customer support after purchase. After purchasing my vehicle, I requested assistance on multiple days by leaving multiple messages. I was always promised a return call and never received it. Make sure you have all your paperwork completed before you leave the lot.
by Kimo Haleel on 08/05/2024
I am very sorry, I will make sure you get a call today!
by 2013 TOYOTA PRIUS C Owner on 07/16/2024Verified Service
Patrick set up a good time for us and had the whole thing done as stated. He was friendly and professional and took very good care of us. I need to get our 24 Carolla in for its first time FREE (!!!! ) service. Finding time between doctor appointments is a real problem.
Thank you Patrick!
by Kimo Helal on 07/16/2024
Thanks for the five star review. Patrick and I really appreciate your support.
by 2017 TOYOTA RAV4 XLE Owner on 06/11/2024Verified Service
As always, EXCELLENT Service
Yve was friendly, informative & professional. She made sure everything I needed to be done, was done.She is Truly an asset to Toyota of Lakewood!
The work done on my vehicle was outstanding! My SUV now rides like a dream!!! Many thanks to the mechanic who worked on my vehicle!!!
Nicely done Toyota of Lakewood!!
by Kimo Helal General Manager on 06/12/2024
Thanks for the five star review. Yve and I really appreciate your support.
by 2016 HONDA HR-V EXL Shopper on 05/07/2024Verified Purchase
I went up there to look not buy well I ended up getting a car thanks to Amari our sales lady she was so patient and took her time she answered all the questions and tried to find a car we would like thanks to Amari we love our car and good luck to u. She was great
by Ryan Fischer General Manager on 05/13/2024
Thanks for the five star review. I am glad Amari was so helpful.
by 2019 TOYOTA TACOMA DBL CAB SR5/TRD Owner on 05/06/2024Verified Service
My service writer Jorge treated me right. Was experiencing intermittent engine ping that the mechanic could not replicate at the time it was in, but advised me to bring it right back if it started doing it again. The service team was thorough and will continue to use Gettel to service my truck.
by Ryan Fischer General Manager on 05/06/2024
Thanks for the five star review. Jorge and I really appreciate your support.
by 2013 TOYOTA TACOMA DBL CAB PRERUNNER Owner on 04/28/2024Verified Service
My issue stems from a 10 amp fuse blowing which caused the vehicle to loose several functions. Although they replaced the fuse and I got the vehicle back the same day, it blew again 2 weeks later. My vehicle is back at the dealership now. Same issue. Hopefully they fix the cause of the problem this time.
by Ryan Fischer General Manager on 05/02/2024
I am sorry you did not have a positive experience. When you came back in we gave your vehicle to our Master Tech to diagnose. I know your Advisor has been in touch with you. We are waiting for additional parts and will contact you as soon as they come in.
by 2018 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 04/12/2024Verified Service
I was met by service rep (Jacob) right on time. Process is very fair - he points out what I might need for service, doesn't hard-sell extras, and gets it moving. There's plenty of room to spread out in the waiting area, so I can have privacy and get some work done. Only down side - they asked if I wanted a complimentary carwash but forgot to do it.
by Ryan Fischer General Manager on 04/12/2024
Thanks for the five star review. I am glad you enjoyed working with Jacob. I am sorry about the carwash. Please stop by anytime for that free wash.
by 2017 TOYOTA RAV4 XLE Owner on 04/04/2024Verified Service
Got our AC fixed this time. Didn't fix it the first time we had it in there but once it broke completely, they were finally able to look for and find the problem. Took a bit longer than it should have, had it 2 days, but at least they solved the problem.
by Ryan Fischer General Manager on 04/05/2024
Thanks for the four star review. I am glad we fixed the problem.
by Anthony T. on 03/29/2024Verified Service
Didn't like it when I went there to get my head lights adjusted under my warranty which was only 2 weeks old and was told I had to bring it back to where I purchased it from Sarasota Toyota and they also said they didn't have anyone that adjusts head lights. So I had to drive
All the way back to Sarasota. It only took around 15 minutes to adjust them. Free of charge.
by Ryan Fischer General Manager on 04/01/2024
I am sorry for the inconvenience but we are not affiliated with Sarasota Toyota and I believe the warranty was Dealer issued.
by 2011 TOYOTA CAMRY/SE/LE/XLE Owner on 03/25/2024Verified Service
Yve Cosgrove was the agent who helped me and she was very personable, friendly and knowledgeable. Yes, certainly, I want the service agent to be knowledgeable, but it is also important to me that they are pleasant. I enjoyed the time there while getting my car serviced. I have to schedule some follow-up brake work which I will take care of soon. I am happy to be able to give her a well-deserved positive review!
by Ryan Fischer General Manager on 03/26/2024
Thanks for your five star review as well as your kind words about Yve. We both really appreciate your support.
by 2014 TOYOTA COROLLA L/LE/S SERIES Owner on 02/27/2024Verified Service
Service advisor was nice. While getting an oil change, service technician sent report that my car needed a brake flush; I just had one six and a half months previously ( July '23). He also put in report I needed a cabin AND an engine filter, when both of those were changed 3 months earlier and 6,000 miles earlier. ( Nov '23) This did not give me a feeling that this dealership is trustworthy and honest, very disappointed
by Ryan Fischer General Manager on 02/28/2024
I am sorry you did not have a positive. I see you did have your filters changed in November at Stadium. I apologize for any incorrect recommendations
