by 2007 TOYOTA CAMRY HYBRID Owner on 06/20/2025Verified Service
Reasonably prompt. somewhat pricey. The web page showing service status indicated the work order had been entered, but it was never updated.
by 2021 TOYOTA VENZA LE/XLE/LIMITED Owner on 06/01/2025Verified Service
Great service. Very courteous and knowledgable service representative who explained the service recommendations to my satisfaction and helped me to better understand likely service recommendations for the next 12 months.
by 2018 TOYOTA COROLLA IM Owner on 11/26/2024Verified Service
Kept us waiting for several hours for an oil change. Discussed the issue with the service rep and the comments were to be forwarded to the manager to get back to us. We did not hear back and we are assuming they just don't care about providing quick and reasonable service
by 2009 TOYOTA COROLLA MATRIX S Owner on 11/11/2024Verified Service
Service and inspection was performed properly and with reasonable cost.
However, I dropped off my car at 12 pm (noon) and it was not done until 5:30 pm for a tire rotation and oil change. They have not even notified me. I called by the time the clock turned 5 and they said come in 30 minutes.
by 2023 TOYOTA HIGHLANDER L/LE/XLE/LIMIT Owner on 09/27/2024Verified Service
Oil and filter change took 4+ hrs after having to continuously inquire on the status after 4 hrs. Never got an update from the advisor and on-line service status never worked. This was not my first time they took so long for something that should not have taken long. I did have an appt.
by 2015 TOYOTA PRIUS Owner on 06/08/2024Verified Service
Prompt service responding to loss of air in a brand-new (month old) tire on my Prius. Cause: Nail. Triage with air from a gas station; then to Toyota at 0715H. James, who has been our Service Rep., responded. Requested having the car back by 0900H. James followed-through. Tire repaired. Picked Prius up shortly after 0900H.
Thank you.
Jim Bordenet
by 2002 TOYOTA RAV4 Owner on 04/13/2024Verified Service
Excellent service They kept me advised of the progression of my service and any additional unanticipated repairs.
My car is a 2002 RAV4 and they've never fiailed to fix it without any sales pressure.
I recommend their service to all my Toyota owner friends
by 2012 TOYOTA RAV4 LTD Owner on 03/26/2024Verified Service
They told me I needed a new water pump & tires (bald). Tires have plenty of tread (only 35K miles on 90K rated tires). Car isn't overheating or leaking fluid. No other issues. Runs great! Doesn't need a water pump. They're lying to me hoping I don't know anything about cars. Might contact state authorities & report criminal activity.
by 2020 TOYOTA TACOMA DBL CAB/SR/SR5/TRD Owner on 03/14/2024Verified Service
The staff was friendly, knowledgeable, transparent, and helpful. During the initial service, they uncovered a serious issue with my vehicle that required immediate and additional service. The dealership was able to provide me a loaner vehicle while mine was being repaired.
The team worked with me on financing which was really appreciated since it was a big unexpected expense.
by 2019 TOYOTA TACOMA DBL CAB/SR/SR5/TRD Owner on 02/06/2024Verified Service
I use this dealership for my maintenance as they are reasonably fast (no where nearly as quick as a corner quick lube kind of place). I want to have someone familiar with other aspects of my 4X4 having eyes-on to possibly catch other hints of needed maintenance items coming up. They have a pleasant waiting area, as well as office-like work stations where I can do work on my laptop to pass the time.
by 2019 TOYOTA HIGHLANDER SE/XLE Owner on 10/01/2022Verified Service
very disappointing service this time at Toyota of Kirkland. I question if I will go there again and it bums me out because I am trying to take excellent care of my vehicle and wanted to have all of its service performed at the dealer where I bought it....ridiculous, they didn't even submit the specific services performed...zero details...quite the opposite from the dealer rep I had the year before that was on top of it.
by 2020 TOYOTA CAMRY XLE Owner on 08/26/2022Verified Service
Long wait due to tech staffing support even though appt scheduled. My report said my air filters were in the "yellow" range and could be replaced at next surfacing. My husband bought new filters at T of K after finding the filter was actually dark grey. He thinks they never looked or they would have changed it. Luckily, he knew how to do that.
by 2015 TOYOTA HIGHLNDER HYB LTD/LTD PLA Owner on 11/08/2021Verified Service
Comfortable seating for customers who choose to wait for their vehicle. Coffee and cookies are back YIPPPEEE! Generally pleased with my experience - ALTHOUGH - SW update to fix bluetooth interface doesn't seem to work. Called and left a message to service advisor - no call back. Thank you very much.
by O'Brien Auto Group on 11/09/2021
Thank you for the 3 star review! We apologies for the lack of communication. Our phone lines have been down for the past two days and we will be reaching out to you as soon as our power is back.
Best,
Toyota of Kirkland
by 2018 TOYOTA RAV4 ADVENTURE/XLE Owner on 10/07/2021Verified Service
There were minor scratches that were not buffed out. There is still sap on the Mylar. They said they didnt have anything that would take the sap off without taking the protective Mylar off. The inside was cleaned and detailed very well. The outside was disappointing.
by O'Brien Auto Group on 10/19/2021
Thank you for providing feedback and sharing your experience with us!
by 2020 TOYOTA COROLLA XSE Owner on 10/02/2021Verified Service
Everything was good but I did not receive a car wash this time which really sucks also I had an appointment but had to wait in line with all the people that are coming in off the street it defeats the purpose of having an appointment if you have to wait 2 to 3 hours
by O'Brien Auto Group on 10/06/2021
Thank you for the 4 star review!
by 2021 TOYOTA RAV4 TRD OFF ROAD Owner on 09/27/2021Verified Service
When I called to set my appointment. I specifically asked about the navigation app. It wasn't downloaded in my car. I was told to bring it in. Brought it in. When I brought it in. I was told my 2021 Rav4 doesn't have the feature. Though my screen shows an app for navigation. I just waisted my time bringing it in. Should have been told on the phone.
by O'Brien Auto Group on 09/28/2021
Thank you for providing your feedback and letting us know about this issue, Denise. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us.
Cheers,
Toyota of Kirkland
by 2021 TOYOTA CAMRY XSE Owner on 09/23/2021Verified Service
When I purchased buy car I had a wonderful experience but when I went to get my first service done it was ok it was during a holiday so I am hoping that that's why the service wasn't as good as the first time around. I am going to go back once more and see if it will be a better experience due to the holiday.
by O'Brien Auto Group on 09/28/2021
Thank you for the honest review! We truly appreciate you choosing us and giving us another chance to work with you. We look forward to working with you again.
Best,
Toyota of Kirkland
by 2013 TOYOTA AVALON BASE/PREM/TOUR/LTD Owner on 09/09/2021Verified Service
They are good people with dependable quality service, a productivity-enhancing waiting area with free wifi, a very nice snack bar with free beverages and a nice hot menu selection. I pay more for the oil change than I would at Jiffy Lube, but the overall experience and amenities are well worth the extra cost
by O'Brien Auto Group on 09/09/2021
Wow, thank you for the 5 star review!
by 2021 TOYOTA RAV4 LE Owner on 08/05/2021Verified Service
The people are friendly. My time was very long almost 3 hours, but when my agent explained and immediately appologuised for the long wait even before they started on my car, I was more understanding. I will be going back to them as a returning customer.
by O'Brien Auto Group on 08/05/2021
Wow, thank you for the fantastic review! We're thrilled to hear that you enjoyed your experience and will be returning again! We look forward to working with you again soon!
by 2011 TOYOTA COROLLA BASE/S/LE Owner on 05/23/2021Verified Service
The service manager, Nicholas Schriner, and my Service Advisor, Brandon Pineda, went above and beyond with their time, patience and attention to help me resolve an issue of a bad brake job done by another company. I am most appreciative for all that they did.
