by 2008 TOYOTA FJ CRUISER Owner on 10/02/2026Verified Service
Total waste of my time! Why send me an email indicating that my vehicle was due for periodic maintenance, then not know what service is required and instead recommend $800 in unnecessary repairs (including a $300 gas cap)? These people should be ashamed of themselves.
by Rebecca Cota on 10/05/2026
Hello,
We are very sorry to hear that your recent service visit did not meet your expectations. We can certainly understand your frustration, particularly after receiving a maintenance reminder and then being presented with additional recommended repairs that left you questioning what was actually needed.
As a family-owned and operated dealership, we take feedback like this very seriously. Our Service Director, David Andersen, will be investigating this further, and our service management team will be reaching out to you to better understand what occurred and see what we can do to turn this around.
We sincerely appreciate the opportunity to address this with you and hope we can earn back your confidence and trust in our team.
Very sincerely, Laura Brewer Guest Relations Manager (619) 270-3195
by 2026 TOYOTA CAMRY XSE/NIGHT SHADE/LE/ Owner on 10/01/2026Verified Service
I had a great experience getting my car serviced at Toyota. Jacob was the one who helped me, and he was very friendly, professional, and made the whole process easy. He kept me informed and made sure everything was taken care of. I really appreciate the great customer service. Thank you, Jacob!
by Rebecca Cota on 10/03/2026
Thank you for the wonderful review! We're so glad Jacob made your visit easy and enjoyable. Keeping our guests informed and providing friendly, professional service is what we strive for. We'll be sure to pass along your kind words to Jacob. We appreciate your business and look forward to seeing you again at Toyota of El Cajon!
Best Regards,
Guest Relations Team
by 2017 TOYOTA YARIS IA Owner on 09/28/2026Verified Service
Luckily I came on a day with a slow morning so was helped immediately. I was helped by Jake who was excellent. Had many things done and so far all is good with my car. Had to wait but facilities are comfortable and spacious. Love the coffee machine.
by Rebecca Cota on 09/28/2026
Thank you for sharing your experience! We're glad Jake took great care of you and that everything is running well with your car. We're also happy you enjoyed our comfortable waiting area and coffee machine while you waited. We truly appreciate your business! - Sincerely, Guest Relations Team, Toyota of El Cajon
by 2021 TOYOTA TACOMA DBL CAB SR5/TRD Owner on 09/27/2026Verified Service
From the moment I arrived, the service staff were amazing and efficient. I received updates and when I asked about replacing my brakes, I was told that I had 10 to 15 thousand more miles before needing replacement. This is a big deal to me, honesty in car service.
by Rebecca Cota on 09/28/2026
Thank you for sharing such wonderful feedback! We're glad our team kept you informed, worked efficiently, and gave you an honest assessment of your brakes. We know how important trust and transparency are when it comes to vehicle service, and we truly appreciate you choosing Toyota of El Cajon!
by 2026 TOYOTA BZ XLE/LIMITED Owner on 09/12/2026Verified Service
The bZ is great, fun to drive and I like the aggressive styling. My only criticism is it is lacking one pedal driving. I found a setting that gets closer to the one pedal ideal, but not quite there. I plan to talk with Toyota Service department to see if they can do a fix. My wife purchased a Hyundai Ioniq 5 and the software and steps to the 1 pedal driving are identical. Hopefully, it could be a software fix?!
by Rebecca Cota on 09/15/2026
Thank you for sharing such thoughtful feedback! We're so glad to hear you're enjoying your bZ and having fun with itespecially the styling! We also really appreciate you sharing your thoughts on the one-pedal driving experience. We understand how important those little driving preferences can be, especially when you're used to that feature in another EV.
We'd be happy to have our Service team take a look and see what options may be available. We truly appreciate you choosing us and taking the time to share your experience. We hope you continue to enjoy your bZ! - Sicnerely, Guest Relations Team, Toyota of El Cajon
by 2022 TOYOTA PRIUS NIGHT SHADE/L/LE/XL Owner on 09/06/2026Verified Service
The associate who assisted me - Anthony Arroyo - was friendly, polite, knowledgeable, and went out of his way to address each of the coupons I had for the services required for my car. I SO APPRECIATED his attitude and demeanor, and I look forward to my next visit!
by Rebecca Cota on 09/08/2026
Thank you so much for sharing such wonderful feedback! We're thrilled to hear that Anthony provided you with friendly, knowledgeable, and attentive service. We're especially glad he took the time to go through your coupons and make sure you received all the savings you were entitled to. We truly appreciate your kind words and look forward to welcoming you back on your next visit! - Warm Regards, Guest Relations Team, Toyota of El Cajon
by 2020 LEXUS UX 250H Owner on 07/26/2026Verified Service
We only frequent Toyota of El Cajon because Simo Vukotich works there. Otherwise we would go to our local, private auto repair shop. Simo is honest, doesn't try to inappropriately "up sell" us but yet let's us know what we need to keep our car safely on the road. When he retires we retire. Thank you, Simo!
by Rebecca Cota on 07/26/2026
Thank you so much for your wonderful review! We're honored to have earned your trust, and it's clear that Simo has made a lasting impression. His honesty, integrity, and commitment to helping customers make informed decisions are exactly what we strive for, and we're thrilled to hear how much you value his approach. We'll be sure to share your kind words with Simothey'll mean a great deal to him. We truly appreciate your continued loyalty and look forward to taking care of you for many years to come! - Sincerely, Guest Relations Team, Toyota of El Cajon
by 2008 TOYOTA COROLLA MATRIX BASE/XR Owner on 05/25/2026Verified Service
The Toyota service adviser was excellent.
The mechanic was good at finally figuring out my cars intermediate problem.
Starter would not start when engine fully warmed up.
Did have a problem after the service as my AC was not working two days later.
Went to Jiffy Lube for an oil change and they noticed the electrical for the radiator fans was hanging disconnected. They connected electrical to fans and AC worked perfectly.
by Rebecca Cota on 05/26/2026
We sincerely apologize for the frustration you experienced following your recent service visit. While we are glad to hear your service advisor and technician were able to diagnose the starting issue, we are very sorry to hear about the problem you encountered afterward with the disconnected radiator fan electrical connection.
We would appreciate the opportunity to speak with you directly, get all the details, and see what we can do to help turn this experience around and make this right. Please feel free to contact me at your convenience. I am available M-Th from 9 a.m. to 6 p.m. and Friday from 11-4 p.m.
I look forward to hearing from you! - Sincerely,
Laura Brewer
Guest Relations Manager
(619) 270-3195 Direct
Lbrewer@toyotaofelcajo.com
by 2022 TOYOTA RAV4 XLE PREMIUM Owner on 04/11/2026Verified Service
Came in as a walk in, they made it easy and did inform me it was gonna be a bit of a long wait and said if I needed uber service to go somewhere while wait, they can accommodate that as well , so they gave me options for my stay and that was cool. Overall great service !
by Rebecca Cota on 05/15/2026
Thank you for the great review! We're glad to hear our team made your walk-in visit easy and kept you informed about the wait time. It's great that the available options, including Uber assistance, helped make your experience more convenient. We truly appreciate your feedback and look forward to serving you again! - Guest Relations Team, Toyota of El Cajon
by 2026 TOYOTA TACOMA DOUBLE CAB/TRD SPO Owner on 04/10/2026Verified Service
Toyota of EC stood by their word with their guest service recovery offer made to replace my windshield at our agreed terms. Speaks volumes to me and I highly recommend them. My Service Advisor, Dylan H. was great and very helpful in making my visit seamless.
by Rebecca Cota on 05/15/2026
Thank you for the thoughtful review! We're glad to hear we were able to follow through on our guest service recovery and that everything was handled as agreed. It's great to know Dylan H. helped make your visit seamless and provided helpful support throughout the process. We truly appreciate your recommendation and your trust in us! - Guest Relations Team, Toyota of El Cajon
by 2026 TOYOTA TUNDRA DOUBLE CAB SR Shopper on 04/07/2026Verified Purchase
All the customer service there is horrible. I was yelled at, hung up on, and completely ignored after purchasing my vehicle.
Don't do the the Toyota care package and tell them to remove the low jack and everything they are going to convince you to leave on the car.
by Rebecca Cota on 05/07/2026
Thank you for bringing this to our attention. I am truly sorry to hear about your experience and the way you were treated. Being yelled at, hung up on, and feeling ignored after your purchase is completely unacceptable, and not the level of customer service we strive to provide.
We take concerns like this very seriously, and I would appreciate the opportunity to learn more so we can investigate further and see what we can do to turn your experience around. Your feedback is important to us and helps us address situations that do not reflect our standards.
Please feel free to contact me directly at (619) 270-3195 or by email at Lbrewer@toyotaofelcajon.com at your convenience. I would welcome the chance to speak with you personally.
Sincerely,
Laura Brewer
Guest Relations Manager
by 2025 TOYOTA COROLLA CROSS XLE Owner on 01/31/2026Verified Service
I had a great experience with the service department at Toyota of El Cajon. The staff was friendly, professional, and very helpful. They explained everything clearly and finished the service on time. I really appreciate the honesty and great customer service. Highly recommend.
by Bailey Owen on 02/02/2026
Thank you so much for taking the time to share your experience! We're delighted to hear that our service team at Toyota of El Cajon provided friendly, professional, and helpful support during your visit. Clear communication and honest service are top priorities for us, so it's wonderful to know you felt informed and taken care of every step of the way.
We truly appreciate your recommendation and look forward to serving you again in the future!
by 2019 TOYOTA COROLLA SE/XSE Owner on 01/27/2026Verified Service
The service for transmission fluid exchange was great however the customer service was awful, I had an appointment at 9:40 and was checked it at 10:30am. There were multiple vehicles that got there after me but were checked in and driven back for service.
by Becky McBride on 02/02/2026
Thank you for sharing your feedback. We're sorry for the inconvenience you experienced during check-in and understand how frustrating that must have been, especially with an appointment. We appreciate you bringing this to our attention, as it helps us improve our processes and provide a better experience for you in the future. We're glad to hear the transmission fluid exchange itself went well and hope to have the opportunity to better serve you next time.
by 2023 TOYOTA VENZA LE/XLE/LIMITED/NIGH Owner on 01/16/2026Verified Service
Toyota of El Cajon performed service on my 2023 Toyota Venza Limited. They took care of two recalls and did a service on the ac system and cooling fan for the hybrid batteries. They changed the oil and also rotated the tires. Everything was expertly done and in a timely manner. I'm very pleased with the service provided by this dealership.
by Bailey Owen on 01/21/2026
We're thrilled to hear everything on your Venza was handled smoothly and to your satisfaction. Our team works hard to make recall work, routine maintenance, and hybrid system care as seamless and efficient as possible. It's great to know the AC service, cooling fan work, oil change, and tire rotation were all completed expertly and in a timely manner. We truly appreciate your trust in our dealership and look forward to supporting you on every visit.
by 2022 TOYOTA RAV4 XLE PREMIUM Owner on 01/13/2026Verified Service
Ever Since i Started Service in El Cajon Alex Is My Go To Guy Allways So Helpfull Always Doble Checks .Because Of Alex i Buy My Extended Service. In The Last 4 Year We Have Bought 3 New Toyotas And All 3 Are Seviced At Toyota El Cajon Alex Has Earned Our Familys Loyalty . THANK YOU ALEX & EL CAJON TOYOTA SERVICE DEPT.
by Bailey Owen on 01/13/2026
Thank you so much for sharing your experience! We're thrilled to hear that Alex has consistently provided you with exceptional service and earned your family's loyalty over the years. Your trust in our team and your continued support mean the world to us. We're proud to have Alex on our team and will make sure he sees your kind words. Thank you for choosing Toyota of El Cajon for your vehicles and service needswe look forward to serving you for many more years!
by 2024 TOYOTA RAV4 WOODLAND EDITION Owner on 12/25/2025Verified Service
I like the way Toyota of El Cajon treats their customers with respect. They are all experts on my car, and they keep you apprised of any problems with the car then or later. The thing is there has not been anything wrong with the car except for the regular services.
by Bailey Owen on 12/26/2025
We're so glad to hear you feel respected and well-informed at Toyota of El Cajon! Our team takes pride in keeping customers updated and ensuring expert care for your vehicle. Thank you for sharing your experience and for trusting us with your regular serviceswe look forward to continuing to serve you!
by 2017 TOYOTA COROLLA IM Owner on 12/20/2025Verified Service
Waited 3 hours oil change with appt.no suggestions on future repairs to be made. Very disappointed post repair employee came back stating unable to drive manual. I had to retrieve my car from the parking lot in the darkness of night and drive away. Not up to Toyota's standards.Not my best visit.
by 2011 TOYOTA COROLLA BASE/S/LE Owner on 12/17/2025Verified Service
It was ok. I appreciated that they were able to try to knock the price where I could only afford the diagnostics and change the oil filter and the oil. I wished it was more affordable to do a complete repair so I had no choice to go somewhere else to do a brake repair at a reasonable price.
by 2025 TOYOTA TACOMA DOUBLE CAB/SR5/TRD Owner on 11/21/2025Verified Service
First visit there with my truck, I have taken friends there before as they had their cars serviced and it came highly recommended. My first experience was awesome, it got very busy as they finished my truck but I was in and out of there within an hour. Just a routine maintenance but I also wanted the oil changed and that was completed....the staff all very nice and professional and the waiting area very pleasant!
by Bailey Owen on 11/24/2025
We're thrilled your first visit was such a positive experience! It's wonderful to hear that everything was completed quickly and that you enjoyed our friendly staff and comfortable waiting area. Thank you for trusting us with your truck and for sharing your feedbackwe truly appreciate it!
by 2025 TOYOTA GR COROLLA CORE/PREMIUM/P Owner on 11/15/2025Verified Service
This was my 2025 GR Corolla's first service. I understand that an oil change and vehicle inspection, on an almost new car, isn't "rocket science," but even at that I was impressed. It was done in a timely manner along with great customer service and great communication. What more can you ask for?
by Bailey Owen on 11/17/2025
Thank you for sharing your experience! We're thrilled to hear your first service for the 2025 GR Corolla went so smoothly. Even for routine maintenance, our goal is always timely work, clear communication, and excellent customer careso it's great to know we delivered. We look forward to keeping your Corolla in top shape for many miles ahead!
1 - 20 of 2,655 results
Service Information
Don't miss your service!
Schedule or call your dealer for service appointment today to avoid costly repair cost.
32,245 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Toyota of El Cajon specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Toyota of El Cajon specializes in these makes, in addition to many others.
What do verified customers think about Toyota of El Cajon in El Cajon, CA?
Verified customers who visit Toyota of El Cajon in El Cajon, CA rate this business 4.6 out of 5 stars, with 2,655 reviews. 32,245 customers favorited this location.
How can I contact Toyota of El Cajon in El Cajon, CA?
To reach the sales team at Toyota of El Cajon in El Cajon, CA, call (619) 374-9616. To reach the service department, call (619) 590-1061
How can I schedule a service appointment with Toyota of El Cajon in El Cajon, CA?
What are the shop amenities offered by Toyota of El Cajon in El Cajon, CA?
Toyota of El Cajon in El Cajon, CA offers the following amenities: Business Center, Complimentary Drinks, Free Wi-Fi, Ice Cream, Kid's Playroom, Mobile Charging Station, Quiet Room and Snacks, among others.
Does Toyota of El Cajon in El Cajon, CA have a service center?
Yes, Toyota of El Cajon in El Cajon, CA does have a service center. You can contact the service department at (619) 590-1061.
