by 2021 TOYOTA 4RUNNER SR5/TRAIL/SR5 PRE Owner on 04/12/2026Verified Service
Mel the service attendant was absolutely exceptional! He remembered me from the last time and made sure everything was up to par and beyond. I'd recommend Mel Rodriguez to anyone. He is honest and caring and professional. (Unfortunately I cannot say the same for some other attendants who were very misleading at Downtown Toyota Service Center - but Mel is amazing)
by Toyota of Downtown L.A. on 04/12/2026
Thank you for your wonderful review! We're thrilled to hear that Mel provided you with exceptional service during your visit to Toyota of Downtown L.A. It's great to know he made a positive impact and remembered you from your last visit. We appreciate your recommendation and look forward to serving you again in the future. Please don't hesitate to reach out if you need anything!
Sincerely,
The Toyota of Downtown LA Team
by 2022 TOYOTA TACOMA DBL CAB SR5/TRD Owner on 04/09/2026Verified Service
When I first took my truck they said a sensor was blinking when I showed him proof that there was no sensor blinking when I gave it to them with a picture that had a timestamp they started stuttering then all of a sudden when my truck was given back to me there was nothing wrong with it I filed a report with Consumer Affairs
by Toyota of Downtown L.A. on 04/13/2026
Our team has acknowledged this review.
by Juan R. on 03/22/2026Verified Service
It was efficient and my concerns were promptly addressed. I don't think there much more I can ask for. The only thing I wish was better was for their paperwork to be handled better. For a moment, it seemed I would incur a charge that it later become clear I wouldn't pay. But beyond that, the service was great.
by Toyota of Downtown L.A. on 03/22/2026
Thank you for your feedback, Juan! It's fantastic to hear that your concerns were promptly addressed and that you had a great experience overall at Toyota of Downtown L.A. We appreciate your suggestions regarding our paperwork process and will use your input to improve. We hope to see you again soon!
Sincerely,
The Toyota of Downtown LA Team
by 2023 TOYOTA RAV4 XLE PREMIUM Owner on 03/07/2026Verified Service
I'm very satisfied with the service. I took my car in for an oil and filter change. I received excellent service, and I want to thank Diana Velazco and Benito Rojas for all their services and also their prices and deals were way better than other toyota's in the LA area
by Toyota of Downtown L.A. on 03/07/2026
Thank you for your wonderful review! The team is glad to hear that you were satisfied with the service at Toyota of Downtown L.A. and that Diana and Benito provided excellent care. Our goal is to offer competitive prices and outstanding service, and it's great to know we met your expectations. We look forward to serving you again in the future!
Sincerely,
The Toyota of Downtown LA Team
by 2026 TOYOTA COROLLA SE Owner on 02/22/2026Verified Service
This was the first (5k miles) servicing of the car. Got an appointment for 10am on a weekday. There was a bit of queue and the car was taken in for servicing at 10:21am. The servicing was completed at 12noon and the pickup was smooth. They provided a one way Lyft from the location to my home.
by Toyota of Downtown L.A. on 02/22/2026
Thank you for your kind review! We're glad to hear that your first service experience for your 2026 Toyota Corolla SE went smoothly at Toyota of Downtown L.A. and that you appreciated our Lyft service. We strive to provide efficient service for our customers and are pleased that we could meet your needs. We look forward to seeing you again for your next appointment!
Sincerely,
The Toyota of Downtown LA Team
by 2023 TOYOTA PRIUS LE/XLE/LIMITED Owner on 01/24/2026Verified Service
Trustworthy, Videos of all inspections and service. Usually multiple avenues of communication about your vehicles status. This past visit was a fail in that aspect. No communication, no answered texts. Car was no listed a complete, so it and I sat for 2 1/2 extra hours. I had to complain to staff about status of my car and it took two tries before the found the issue and generated the paperwork.
by Toyota of Downtown L.A. on 01/25/2026
Thank you for sharing your experience with us. We appreciate your feedback and understand your concerns regarding the communication during your recent visit. It's important to us that our customers are informed about their vehicles' status. Please reach out to us directly at Toyota of Downtown L.A. so we can discuss your concerns further. We hope to provide you with a better experience in the future.
Sincerely,
The Toyota of Downtown LA Team
by 2019 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 12/08/2025Verified Service
"I got my oil changed today, and the experience was pretty good. I didn't have to wait long, and the technician walked me through what needed to be done. They even checked my fluids and tire pressure. Overall, it was quick, affordable, and hassle-free."
by Toyota of Downtown L.A. on 12/08/2025
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience getting your oil changed at Toyota of Downtown L.A. It's great to know our technician provided clear guidance and that you found the service quick and affordable. We appreciate your feedback and look forward to assisting you again in the future!
Sincerely,
The Toyota of Downtown LA Team
by 2004 TOYOTA SIENNA XLE/XLE LIMITED Owner on 11/05/2025Verified Service
The coupon rate they honored and I serviced the car. Usually they do a good job on all my previous services. The van when it went in service had no errors but came out with check engine light on and they said they can scan it for $300 and it took them 15 minutes to bring the car out after I paid and gave the invoice to the staff. I just brought my car back as $300 is steep just to find out the error codes
by Toyota of Downtown L.A. on 11/06/2025
Thank you for your feedback. We appreciate your continued trust in Toyota of Downtown L.A. for your service needs. We understand your concerns regarding the check engine light and the cost of the diagnostic scan. Please feel free to reach out to us directly, as we are here to help clarify any issues and ensure your satisfaction with our services. Your input is valuable, and we aim to maintain our high standards. Thank you for bringing this to our attention.
Sincerely,
The Toyota of Downtown LA Team
by 2013 TOYOTA COROLLA BASE/S/LE Owner on 09/26/2025Verified Service
Poor service, no accountability, messed up my car mileage, waste me a lot time to deal with them to correct. Till now my car still 5000 miles add on both Carfax and DMV. Lazy no responsibility staff never listen never care.its my last time bring my car to their service
by Toyota of Downtown L.A. on 10/20/2025
Thank you for sharing your experience with us. We understand your frustration regarding the mileage issue and the time it has taken to resolve this. Your feedback is important, and we encourage you to contact us directly at Toyota of Downtown L.A. so we can work towards a solution. We strive to maintain high standards of service and accountability, and your input helps us improve. Thank you for bringing this to our attention.
Sincerely,
The Toyota of Downtown LA Team
by 2018 TOYOTA RAV4 ADVENTURE/XLE Owner on 09/26/2025Verified Service
What I liked about my visit: online appointments are easy to make. Service representatives are knowledgeable and friendly. I am kept up on my cars service steps through dealer software. My time is respected.
What I didn't like: I do not have any bad feedback.
Alex helped me and he provided outstanding customer service. He reviewed my cars history and provided guidance. He is an amazing service representative.
by Toyota of Downtown L.A. on 10/20/2025
Thank you, and we appreciate your glowing review! We're thrilled to hear that you had such a positive experience at Toyota of Downtown L.A. and that Alex provided you with outstanding customer service. It's great to know that our online appointment system and communication kept you informed throughout your service. We look forward to welcoming you back for your next visit!
Sincerely,
The Toyota of Downtown LA Team
by 2022 TOYOTA 4RUNNER SR5 PREMIUM/TRD S Owner on 09/10/2025Verified Service
Says they confirmed tires were at 35psi on paperwork. Tires were at 30,30,30,28 the next morning. I didn't realize or think I had to check when I left but happen to the following day. Just realized as well that they did not rotate tires as part as the service requested and paid for through our package.
by 2024 TOYOTA CAMRY TRD/XSE Owner on 09/04/2025Verified Service
Was first in @6am and service was finished at 8am. Tech provided a short video detailing pats and work to be done after initial inspection. Remaining brake and tires life was noted. Given opportunity to have fuel and oil additives provided @ $20 ea. Overall a good warranty interval service was completed.
by 2017 TOYOTA RAV4 LIMITED/PLATINUM Owner on 08/18/2025Verified Service
I like the service after that my car I feel like a new car , only thing I feel very expensive if you can work over the price and do a little bit down , it will be fantastic. In my case all my service the dealer did it , I don't like someone touch my car outside , only the dealer.
by Zalamanka 2. on 08/13/2025Verified Service
One of the best experience, service and professionalism.
Definitely I do and I will recommend Toyota downtown LA.
Thank you to all the personal they work really hard, they are really friendly, helpful, understandable and honest.
They make me feel like I was a family.
Definitely I will be back for the my next vehicle.
Thank you Toyota Downtown LA.
by 2009 NISSAN CUBE BASE/S/SL Owner on 08/01/2025Verified Service
Simply the best !! Maria helped make my life easier with all of her attention to getting my car back on the road .. they showed me a video of my car the technician explained everything so I could see exactly what repair I needed while Beverly got me into a rental car quick so I could get to work and everything went so smooth I've never seen such a professional team ! ! Thank you for everyone at Toyota DTLA !!
by 2018 TOYOTA RAV4 LE Owner on 07/21/2025Verified Service
It was okay, but I didn't feel like the communication was the best. And a main issue I had which is getting my car key replaced/getting a spare key has not been addressed despite calling/texting the number I was told to. I have already started calling other Toyotas
by 2025 TOYOTA COROLLA CROSS SE/XSE/NIGH Owner on 07/18/2025Verified Service
I had an appt and arrived early. It took over 40 minutes to get checked in. I was told service would take 2-2.5 hours. When I checked on the progress at the 2 hour marked, that service tech Abraham lied to me and told me he had said the service would take 4+ hours.
Customers with an appointment should NEVER have to wait 4 hours for their service appt.
by 2021 TOYOTA COROLLA LE Owner on 07/08/2025Verified Service
Terrible..my car had a flat and they took long to replace the wheel. I received towing service from here and the tow was not a fit for my car and it turned on other lights in my car for maintenance. When requested to review they said i would be charged for every light looked atso i decided to not follow through just to find out that they reset the maintenance lights
by 2023 TOYOTA COROLLA LE/SE/XLE Owner on 06/27/2025Verified Service
I've rated Toyota of Downtown LA multiple times, and my vote never changes. It's a "Five Star Affair" when purchasing a car or having service done. They explain everything and never once have I felt taken, or misinformed. The service is always fast, accurate, and done right the first time.
I made up my mind years ago, I am lifetime loyal to Toyota, and that said to Toyota of Downtown L.A. Thanks folks!!!
by 2021 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 04/23/2026Verified Service
Quality service always professional. Alex is the best.
Been using their services for years, will continue using Toyota of Downtown LA Service for years.
by Toyota of Downtown L.A. on 04/23/2026
Thank you for your wonderful review! We're glad you've consistently received quality service at Toyota of Downtown L.A. and that Alex has made such a positive impact during your visits. We appreciate your loyalty over the years and look forward to serving you for many more to come!
Sincerely,
The Toyota of Downtown LA Team
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Service Information
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4,269 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Toyota of Downtown LA specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Toyota of Downtown LA specializes in these makes, in addition to many others.
Chevrolet
Honda
Lexus
Scion
Toyota
Shop Amenities
Business Center
Courtesy Shuttle
Free Wi-Fi
Kid's Playroom
Quiet Room
Snacks
About Us
Commitment to customer care at Toyota of Downtown LA doesnt stop with your vehicle purchase. Our Los Angeles Toyota Service Department is staffed with factory-trained technicians, ready to perform everything from regular maintenance to expert repairs...
What do verified customers think about Toyota of Downtown LA in Los Angeles, CA?
Verified customers who visit Toyota of Downtown LA in Los Angeles, CA rate this business 4.3 out of 5 stars, with 891 reviews. 4,269 customers favorited this location.
How can I contact Toyota of Downtown LA in Los Angeles, CA?
To reach the sales team at Toyota of Downtown LA in Los Angeles, CA, call (213) 212-4225. To reach the service department, call (213) 986-2011
How can I schedule a service appointment with Toyota of Downtown LA in Los Angeles, CA?
What are the shop amenities offered by Toyota of Downtown LA in Los Angeles, CA?
Toyota of Downtown LA in Los Angeles, CA offers the following amenities: Business Center, Courtesy Shuttle, Free Wi-Fi, Kid's Playroom, Quiet Room and Snacks.
Does Toyota of Downtown LA in Los Angeles, CA have a service center?
Yes, Toyota of Downtown LA in Los Angeles, CA does have a service center. You can contact the service department at (213) 986-2011.
