by 2001 TOYOTA TACOMA DBL CAB PRERUNNER Owner on 01/23/2026Verified Service
Gary Davidson, is first class as he is very efficient at overseeing the flow of vehicles that are coming in to be serviced and repaired. Been coming in to Toyota of Dallas for 25 years, I have no complaints!
Very happy with all aspects of service and repairs.
by Toyota of Dallas on 01/26/2026
We are delighted to hear about your wonderful experience with our service team's management and efficiency. Your recognition of the excellent oversight in managing the vehicle service flow means so much to us. It's truly heartwarming to know that after 25 years of trusting us with your vehicle needs, you continue to have such positive experiences with both our service quality and repair work. Your long-standing loyalty and satisfaction with all aspects of our operations is the highest compliment we could receive. We look forward to continuing to provide you with the exceptional service you've come to expect for many more years to come.
by 2020 TOYOTA RAV4 LE Owner on 01/01/2026Verified Service
Been coming here since I got my car. Great specials and they finished work on my car reasonably quickly. They also included rides to and from my work so I can drop the car off and come back when it was done. My rep Jacob was very helpful and answered all my questions. I was able to text him directly with any questions. They even took care of a recall maintenance in the same service, which saved me time.
by Toyota of Dallas on 01/05/2026
Thank you so much for the kind words! We're thrilled to hear that we've been your go-to spot since you got your car. Providing a seamless experiencefrom the shuttle service to handling recallsis exactly what we strive for. I'll be sure to pass your praise along to Jacob; he'll be happy to know his communication made a difference. We look forward to seeing you at your next service!
by 2019 TOYOTA TACOMA DOUBLE CAB/SR/SR5 Owner on 12/30/2025Verified Service
Our Service Advisor, Desirae, was never upset after we had our truck in the truck for a couple of weeks. She was always happy to see us and ensured she would have the truck in working condition everything. Always positive, and we never felt rushed or she was angry for us returning it. Thank you!
by Toyota of Dallas on 01/02/2026
We are thrilled to hear about your wonderful experience with our service team. It sounds like you had your vehicle with us for an extended period, and we understand how important it is to have a service advisor who remains positive and supportive throughout the process. Your praise for the consistent professionalism and welcoming attitude you received truly means a great deal to us. We are delighted that you always felt comfortable and never rushed during your visits. Your kind words about the dedication to getting your truck back in perfect working condition reflect the level of care we strive to provide every customer. Thank you for taking the time to share this feedback about your service experience.
by 2022 TOYOTA COROLLA LE Owner on 12/29/2025Verified Service
Even with an appointment, arriving at 9 and leaving at 12 for inspection and changing to new tires was way too much. The staff was inexperienced/ had such a blase attitude and it didn't help that I had to contact the car warranty company I had multiple times to reiterate that I should have some services covered. I also had requested a tire to be kept as a spare and put in the trunk but that didn't happen. Not coming back again.
by Toyota of Dallas on 12/31/2025
We understand how valuable your time is, especially when you plan ahead with an appointment. Our intention is always to provide efficient, attentive service while helping coordinate coverage and requests as smoothly as possible. We appreciate you sharing this feedback, as it helps us continue refining how we support our service guests. Please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com if you would like to discuss this further.
by 2025 TOYOTA TUNDRA CREWMAX LIMITED/CR Shopper on 12/27/2025Verified Purchase
Sales team was difficult to deal with and failed to provide a front plate bracket. They promise to provide missing parts of the vehicle and when I followed up they back tracked. Do not leave the lot before getting everything your car needs or is supposed to come with or you may not get it.
by Toyota of Dallas on 12/30/2025
We appreciate you sharing your feedback and understand how important it is to feel supported even after the purchase is complete. Our intention is always to ensure customers have what they need and feel confident driving away. Comments like this help us reinforce follow-through and clear expectations across our team. Please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com so we can assist further.
by 2024 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 12/14/2025Verified Service
I asked them to do ONE thing when that rotated my tires... set tire pressure to factory recommendation.
This information was included on the workorder. Tire rotation was completed and tire pressure was never adjusted. All FOUR tires had the same pressure as when they started...35, 37, 39, 41
by Toyota of Dallas on 12/22/2025
We value your input regarding your recent tire rotation service, and we understand your frustration. The situation you've described is certainly not the standard of service we strive to provide. Your feedback helps us identify areas where our service process could use improvement to ensure all customer requests are properly addressed. Please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com so we can work towards a resolution.
by 2020 TOYOTA RAV4 LE Owner on 12/08/2025Verified Service
Been coming here since I got my car. Great specials and they finished work on my car reasonably quickly. They also included rides to and from my work so I can drop the car off and come back when it was done. My rep Jacob was very helpful and answered all my questions. I was able to text him directly with any questions. They even took care of a recall maintenance in the same service, which saved me time.
by Toyota of Dallas on 12/15/2025
We are absolutely thrilled to hear about your positive experience with our service team. Your loyalty since purchasing your vehicle means everything to us, and we're delighted that our current specials and efficient service continue to meet your expectations. The convenience of our transportation service to your workplace demonstrates our commitment to making vehicle maintenance as seamless as possible for busy customers like yourself. Jacob's dedication to clear communication and accessibility clearly made a difference in your experience, and combining your recall service with regular maintenance shows how we strive to maximize efficiency for our valued customers. Your trust continues to drive our commitment to exceptional service.
by 2018 TOYOTA 4RUNNER SR5/SR5 PREMIUM/L Owner on 12/06/2025Verified Service
Quality - service reps, the dealership, and the service. Their mid-week oil change service is an excellent value. Just make sure you only get an oil change, if that's all you intended to get. Recommend services, if wanted, will obviously cost you more.
by Toyota of Dallas on 12/10/2025
We are thrilled to hear about your positive experience with our team and services. Your recognition of the quality provided by our service representatives and the overall dealership experience means a great deal to us. We're particularly glad that you found value in our mid-week oil change service and appreciate your practical advice for other customers about staying focused on their intended services. Your feedback about our recommended services being available when wanted shows you understand how we aim to provide options while respecting customer choices. Thank you for taking the time to share your thoughts about your experience.
by Resaun@sbcglobal N. on 10/15/2025Verified Purchase
The purchase transaction was smooth and easy except for one thing. I didn't get my second key fob.
Getting the second key fob was a lot harder than it should have been. It took four trips back to the dealership to get it. I still can't understand why that would have been so hard.
by Toyota of Dallas on 10/20/2025
We value your opinion and appreciate you sharing your experience with us. We understand your frustration, as this situation is not the level of service we strive to provide. Your feedback helps us identify areas where we can improve our processes to ensure all aspects of the vehicle delivery are handled efficiently from the start. We take your feedback seriously and will use it to enhance our procedures moving forward. To discuss this matter further, please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com.
by Matthew R. on 10/11/2025Verified Service
Brian Tulla, the service manager, was prompt and courteous. He walked me through all the items that were requested and provided a detailed cost breakout. He provided his contact information and was quick to respond when needed. Communications were timely. His efforts were a step forward as compared to other times at this location.
by Toyota of Dallas on 10/16/2025
Thank you for sharing your positive experience with our service team. We are glad to hear that you received prompt and courteous assistance with a detailed breakdown of all requested items and costs. It's wonderful to know that the communication was timely and responsive throughout your visit. We truly appreciate your feedback about the improvements you noticed compared to previous visits, as this helps us continue moving in the right direction. Your recognition of our team's efforts means a great deal to us, and we look forward to providing you with consistently excellent service in the future.
by Beandiaz17@gmail C. on 09/15/2025Verified Service
After struggling to find an available dealership to help service my car same day, I came across Toyota of Dallas which is conventionally closer to my job and has outstanding customer service.
I want to give a shoutout to Brian Tulla for advising me on the importance of keeping up with car maintenance and for making this experience smooth and helpful. I would definitely return to this location ! Thank you Toyota of Dallas
by 2019 TOYOTA COROLLA L/LE/XLE/SE/XSE Owner on 09/13/2025Verified Service
Making the appointment was quick and easy. As soon as I got to the service center, they took me right in. The service rep made recommendations and kept me informed about the progress . Service was done in a reasonable time frame. Everyone was courteous and professional .
by 2021 TOYOTA TUNDRA DOUBLE CAB SR/DOUB Owner on 08/12/2025Verified Service
We were in Dallas for a wedding and needed a late night tow. TofD recommended a great tow service that worked 24hrs. Service department open late on Friday and worked on Saturday to get our truck running! Gregg did a great job communicating quickly and expertly.
by Toyota of Dallas on 08/26/2025
Thank you immensely for sharing your experience with us. We understand how stressful it can be to need vehicle assistance while traveling for special occasions like weddings. We are pleased to hear that our team was able to connect you with reliable 24-hour towing services when you needed help late at night. It means a lot to know that our service department's extended hours on Friday and Saturday helped get your truck back on the road. We are glad that our team provided quick and expert communication throughout the process. Your feedback about the quality of service you received truly brightens our day and motivates us to continue providing exceptional care for every customer who visits Toyota of Dallas.
by 2023 NISSAN ROGUE SV Owner on 07/28/2025Verified Service
Joe was very nice! I scheduled an early appointment because I work overnight and I explained that to him and he got my car serviced I was in and out! He advised me on what I needed on the next service and I was out. True gentleman and true service advisor and I'm very happy about it!
by 2019 TOYOTA RAV4 LTD Owner on 05/20/2025Verified Service
I didn't like how expensive the job was. Also it took three days to get the part that was needed for the repair.
what I fed likr was my service advisor, Desirae Thomson. She was aleays on top of things and her communications were excellent.. She worked very hard to get the most reimbursement she could from my extended warranty company. Desirae is a keeper and the great asset to your company.
by Toyota of Dallas on 06/02/2025
Thank you for taking the time to share your experience with us. We understand that the costs and wait times for repairs can be frustrating, and we appreciate your patience as we worked to get the necessary parts for your vehicle.
We are thrilled to hear such positive feedback about Desirae Thomson. Her dedication to providing excellent service and ensuring you received the maximum reimbursement from your warranty company is a testament to her commitment to our customers. We are fortunate to have her on our team.
If you have any further concerns or need assistance, please feel free to reach out to our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com. We are here to help and appreciate your input.
Thank you again for your kind words!
by 2023 TOYOTA COROLLA LE Owner on 05/17/2025Verified Service
Tried to give me my vehicle back with included services not completed in my Toyota Care, lied to about services completed until I open hood to discovers incomplete job. Waited 2 hours in lobby should have been completed in one. Fluids not topped off and battery leaking. 2023 - vehicle still under warranty 12 k miles on it
by Toyota of Dallas on 05/30/2025
Thank you for sharing your feedback regarding your recent experience. We understand how important it is for our customers to receive timely and thorough service, and we genuinely appreciate you bringing this to our attention.
We take your concerns seriously, especially regarding the services included in your Toyota Care and the condition of your vehicle. Our goal is to ensure that every aspect of your service meets the high standards we strive for.
Please reach out to our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com so we can address your concerns directly and ensure that we resolve this matter to your satisfaction.
Thank you for your patience, and we look forward to hearing from you.
by 2023 TOYOTA COROLLA CROSS LE/XLE/S/SE Owner on 04/21/2025Verified Service
He kept asking me about the car and at the same time reassuring me that nothing was wrong with the car.
The plate bolts were left loose , by the time I was getting home, it was hanging on one bolt.
He was selling to me the wheel balancing offer,(msgs kept popping up on my phone)
Forgetting that I was already eligible for it since the previous visit
by 2019 TOYOTA TACOMA DBL CAB/SR/SR5/TRD Owner on 04/10/2025Verified Service
Bad behavior at best. Trying to upsell at every opportunity then try to make you feel guilty when you say the services they "recommend" are absolutely not necessary and overpriced. Go to Christian Brothers Automotive, I do not recommend Toyota of Dallas for any service.
by 2021 TOYOTA COROLLA LE Owner on 03/04/2025Verified Service
Completed my service, no hassle there. Was told I had an appointment, showed up being told I did not have an appointment. Appreciative they still took my vehicle for service. They brought the car around after completing the service and almost rear ended another customers vehicle. Will be hesitant to return.
by Toyota of Dallas on 03/06/2025
Thank you for your feedback. We are glad to hear that your service was completed without hassle. However, we apologize for the confusion regarding your appointment and the near-miss incident with another vehicle. Your experience is important to us, and we would like to address your concerns. Please reach out to our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com for further assistance.
by 2016 TOYOTA COROLLA L/LE/S SERIES Owner on 02/06/2026Verified Service
They suggest important details about my car to keep in good health so after the improvement the car is in better condition.
by Toyota of Dallas on 02/06/2026
Thank you for the positive feedback! We're thrilled that our service advisors' recommendations helped improve your vehicle's condition. Your trust in our expertise means everything to us, and we're committed to providing the quality care your Toyota deserves.
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Service Information
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20,285 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Toyota of Dallas specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Toyota of Dallas specializes in these makes, in addition to many others.
Chevrolet
Ford
Lexus
Nissan
Toyota
Shop Amenities
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
About Us
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What do verified customers think about Toyota of Dallas in Dallas, TX? Verified customers who visit Toyota of Dallas in Dallas, TX rate this business 4.3 out of 5 stars, with 1,699 reviews. 20,285 customers favorited this location.How can I contact Toyota of Dallas in Dallas, TX? To reach the sales team at Toyota of Dallas in Dallas, TX, call (855) 782-5547. To reach the service department, call (833) 684-0389How can I schedule a service appointment with Toyota of Dallas in Dallas, TX? You can schedule a service appointment at Toyota of Dallas in Dallas, TX through CARFAX.What are the shop amenities offered by Toyota of Dallas in Dallas, TX? Toyota of Dallas in Dallas, TX offers the following amenities: Courtesy Shuttle, Free Car Wash and Free Wi-Fi.Does Toyota of Dallas in Dallas, TX have a service center? Yes, Toyota of Dallas in Dallas, TX does have a service center. You can contact the service department at (833) 684-0389.
