by 2017 TOYOTA RAV4 LE Owner on 08/16/2025Verified Service
Toyota took care of me. They were able to have the work, that needed to be done, be covered by the warranty and Chris was able to put me on a loaner for a few days. He was very informative and was able to explain step by step what the car needed and even used visuals. I was very pleased with the way I was treated and although the work took a few days, it was done! I trust that on my long trip this weekend, all will be well.
by Georgio, manager customer relations on 08/16/2025
Good day, on behalf of the service department and its manager (Ryan Carreon) we thank you for your business and the 5-Star review. Your review is greatly appreciated. We look forward to seeing you again
Thank you, drive safe
Georgio
by 2023 TOYOTA CAMRY SE NIGHT SHADE/SE Owner on 02/24/2025Verified Service
While the courtesy and professionalism was great, why did it take more than 2.50hrs to disqualify my car its inspection for tints too dark on my windows? That day it was 25 windy freezing degrees and I arrived to the service shop with my all my windows up. The disqualification was blaringly visible.
by 2016 TOYOTA SIENNA LE Owner on 12/18/2024Verified Service
I liked that they pick up the phone immediately when I called for help in car repair. But, I don't liked that they took too much time for fix the car problem. More than 5 hours in waiting room. Should be good have more mechanics technicians available.
by Georgio, manager customer relations on 12/18/2024
Thank you for having your vehicle serviced at Toyota Bay Ridge Brooklyn, your business is greatly appreciated. I have read your review, and I would like to speak with you about the wait time you experienced. This wait time is something that is not accepted by the service department and the service manager. I will look into the matter; however, I would greatly appreciate hearing from you to get your input as it regards to the wait time in the service department waiting area.
Please contact Georgio, manager customer relations
at 718-439-3737- X 163 I look forward to speaking with you
Have a good day, drive safely
by 2016 TOYOTA HIGHLANDER XLE Owner on 12/17/2024Verified Service
The worst place you ever take your car I take my car for oil change clean engine take me three hours. I left my cartoclean the engine. Never done I have to come back stay another hour to get it done. They don't care about the customers. They don't care about their job they give you things they say in a car it never happened For me is no good place to go.
by Georgio, manager customer relations on 12/17/2024
Toyota Bay Ridge Brooklyn hasn't any issue in having the customer return and have him completely satisfied with the service(s) we provide
Spoke to the customer and we discussed the engine cleaning, which was done just not to the customers liking, I invited him back to have the engine cleaned again at no cost to the customer. He will let me know when he will be back at Toyota Bay Ridge Brooklyn for the engine wash.
by 2020 TOYOTA HIGHLANDER XLE Owner on 11/30/2024Verified Service
Everything was quick & everyone is always nice. They always take the time to explain what's going on & what is best for you. Ameer was very helpful & not sure his name just know he's asian name may start with a K was also helpful. Fo appreciate the extra time to explain everything.
by Georgio, manager customer relations on 12/02/2024
Toyota Bay Ridge Brooklyn and the entire service department team thanks you for taking the time to give Ameer a 5-star rating. I will pass your review onto the service manager so he can thank Ameer personally
Thank you, drive carefully
by Fabian C. on 09/15/2025Verified Service
The tex did a great job explaining everything that was done and what needs to be done in my next service
by Georgio, manager customer relations on 09/15/2025
Good morning, on behalf of the entire service department and its manager (Ryan Carreon) we would like to thank you for your business and for taking the time providing us with a 5-Star review
Thank you, drive safely
by 2019 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 08/20/2025Verified Service
They overcharge for everything I got my brakes replaced because they were squeaking and they were good for a while but now they're squeaking again and I had to pay $1600 it's bs
by Georgio, manager customer relations on 08/20/2025
Good day, squeaking brake noise can be caused by many things. If you had your vehicles brakes done recently, please return to the service center for an inspection of your brakes, in order to find out what is causing the "squeak"
Thank you, drive carefully
by 2017 TOYOTA RAV4 XLE Owner on 08/06/2025Verified Service
The service seems like it has gotten much better. I am happy how they updated the customer with the servicing of their vehicle.
by Georgio, manager customer relationsGood day on 08/07/2025
Good day, Toyota Bay Ridge Brooklyn and its entire service department team and its service manager (Ryan Carreon) thanks you for taking the time to provide the team with a 5-Star review. The review is greatly appreciated
Thank you, drive safe
by 2021 TOYOTA RAV4 XLE PREMIUM Owner on 07/16/2025Verified Service
The service was swift, the customer service was excellent, and the problematic wipers were replaced expeditiously! Great service
by Georgio, manager customer relationsGood day on 07/17/2025
Good day, on behalf of the entire service department team we thank you for taking the time to provide our staff with a 5-Star review. Your time and the review are greatly appreciated. We look forward to seeing you again
Thank you, drive safe
by 2021 TOYOTA TUNDRA CREWMAX LIMITED Owner on 07/11/2025Verified Service
Don't recommend, my experience was bad maybe for others it was good but I would not be returning to bay ridge Toyota
by 2021 TOYOTA HIGHLANDER XLE Owner on 07/11/2025Verified Service
Very disappointed
I came twice and the parts were not available the second time they waste my 4 hours and didn't complete it.
by 2024 TOYOTA RAV4 XLE/WOODLAND EDITION Owner on 06/30/2025Verified Service
The whole process from intake to finish was handled very professionally. The only problem was that I didn't get the results of the multi- point inspection. Otherwise I have not had any problems with Toyota.
by Georgio, manager customer relationsGood day on 07/01/2025
Good day, on behalf of the service department and the entire service department team we thank you very much for your 5-Star review. Your time writing the review is very much appreciated.
Thank you, drive carefully
by 2015 TOYOTA SIENNA LE Owner on 06/16/2025Verified Service
This dealership always goes above and beyond for me and my vehicle , I have never left unsatisfied with the workmanship or repairs done on my vehicle
by Georgio, manager customer relations on 06/17/2025
Good day, on behalf of service manager Ryan Carreon and the entire service department team we would like to thank you for taking the time in providing our service center with a 5-Star review. It is very much appreciated
Thank you, drive safe
by 2023 TOYOTA SIENNA XSE/XSE 25TH ANNIV Owner on 06/11/2025Verified Service
Shop is very filthy , they had dirty water gallons next to were you make your coffee & the workers are very rude & not helpful either you try to talk to them & they don't listen.
by Georgio, manager customer Relations on 06/12/2025
Good day, my name is Georgio manager customer relations at Toyota Bay Ridge Brooklyn. I don't know why there were dirty water bottles near the coffee machine, I will look into that. I do know very well that the area is cleaned numerous times a day. Withe regard to the shop being filthy it too is cleaned numerous times during the day.
I am interested with whom you are referring too that was rude, not helpful and didn't listen. You can contact me at
GeorgeT@titanmotorgroup.com.
Thank you, drive safe
by 2022 TOYOTA RAV4 PRIME SE Owner on 06/01/2025Verified Service
Twice I paid for oil change
First time I advanced paid for 3 oil change & tire rotation Toyota of Turnersville. But they said your miles is passed. You have to pay
by Georgio, manager customer Relations on 06/02/2025
Good morning, I have read your review and if you can please contact me I'd like to know what plan you are referring to
I'm Georgio manager customer relations at Toyota Bay Ridge Brooklyn
my email address is GeorgeT@titanmotorgroup.com
Thank you, look forward to reading your message
Drive safe
by 2016 TOYOTA COROLLA L/LE/S SERIES Owner on 05/30/2025Verified Service
i was kept informed of car status BY my rep Sonny by text I was even advised by text of recommended services an received my multi check report by text
from the time I arrived till the time I left service was excellent
by Georgio, manager customer relations on 05/31/2025
Good day, Toyota Bay Ridge Brooklyn and the entire service department thanks you for taking the time to give our team a 5-Star review, the review is greatly appreciated.
Thank you, drive safe
by 2015 TOYOTA AVALON XLE/PREM/TOUR/LTD Owner on 05/23/2025Verified Service
I trust all the requested work was performed excellently. My service advisor was very helpful. I know it's been a while( since Covid), but I miss the full complimentary coffee & bagels!
by Georgio, manager customer relations on 05/24/2025
Good day, Toyota Bay Ridge Brooklyn and the entire service department thanks you for your positive 5-Star review, it is greatly appreciated
Drive safe
by 2023 TOYOTA SIENNA LE Owner on 05/02/2025Verified Service
Because they didn't fix blind spot monitor by warranty but the want charge me almost 400 $ this No good
by Georgio, manager customer relations on 05/03/2025
Good morning, I have read your review which states that Toyota Bay Ridge wanted to charge you $400 for a blind side monitor that you felt should have been covered under warranty. Once the vehicle is inspected and it is shown that the BSM is faulty, you do not pay a diagnostic charge. If for some reason that the BSM has been damaged in some way, that would cancel out the warranty and you would (if you wanted the BSM repaired) have to pay for it. I hope I explained clearly the $400 diagnostic charge.
wishing you a good day, drive safe
by 2015 TOYOTA RAV4 LTD Owner on 04/28/2025Verified Service
The service center is clean and tidy, with very comfortable sofas and free coffee and tea. Ken is very professional, enthusiastic and provides fast service!
by Georgio, manager customer relations on 04/28/2025
Good day, on behalf of Ken and the service technicians we thank you for taking the time to provide us with a 5-Star review. Your review is greatly appreciated
Drive safe, have a good day
by 2022 TOYOTA HIGHLANDER XLE Owner on 04/17/2025Verified Service
Just replace the alternator & drive belt need $1859.93 that was so expensive. I paid $429.62 for check engine noise and didn't fix anything. Now I already replace them only cost $700. You really scare all the professional driver
by Georgio, manager customer relations on 04/18/2025
Good morning. I have read your review, and a diagnostic fee is charged to find out what is wrong with your vehicle. The diagnostic fee is then applied to the repairs needed to have your vehicle repaired and running properly.
All repairs/parts are guaranteed and warranted by Toyota. It is true you can pay less at the local repair shop however the work is not guaranteed or warranted as if the repairs were done by an authorized Toyota dealership.
If you would like to return at the next schedule service, I will provide you with an oil change for $49.95. Just make a copy of this message, present it to the service advisor in order for them to provide the discounted oil change
Thank you, drive safe
Georgio, manager customer relations
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2,323 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Toyota of Bay Ridge Brooklyn specializes in these services, in addition to many others.
Auto Maintenance
Emissions Inspection
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Toyota of Bay Ridge Brooklyn specializes in these makes, in addition to many others.
What do verified customers think about Toyota of Bay Ridge Brooklyn in Brooklyn, NY? Verified customers who visit Toyota of Bay Ridge Brooklyn in Brooklyn, NY rate this business 4.2 out of 5 stars, with 301 reviews. 2,323 customers favorited this location.How can I contact Toyota of Bay Ridge Brooklyn in Brooklyn, NY? To reach the sales team at Toyota of Bay Ridge Brooklyn in Brooklyn, NY, call (866) 996-9479. To reach the service department, call (929) 538-3803How can I schedule a service appointment with Toyota of Bay Ridge Brooklyn in Brooklyn, NY? You can schedule a service appointment at Toyota of Bay Ridge Brooklyn in Brooklyn, NY through CARFAX.Does Toyota of Bay Ridge Brooklyn in Brooklyn, NY have a service center? Yes, Toyota of Bay Ridge Brooklyn in Brooklyn, NY does have a service center. You can contact the service department at (929) 538-3803.
