by 2021 FORD ESCAPE SE Shopper on 03/06/2026Verified Purchase
I have bought two vehicles from Town East Ford.
The salesman was very helpful and answered every question, think I had over 100. They were willing to compromise on some conflicts.
The payment department was also very helpful and patient with a senior citizen.
I will buy my cars from nobody else in the DFW area.
by Town East Ford on 03/11/2026
We are thrilled to hear about your wonderful experience purchasing two vehicles with us. Your trust in choosing Town East Ford twice means everything to our team. We understand how important it is to have all your questions answered thoroughly, and we're glad our sales team took the time to address every one of your concerns. It's wonderful to know that we could work together to find solutions that worked for everyone. We especially appreciate your kind words about our payment department and their patience in making the process comfortable for you. Your loyalty is truly valued, and we look forward to serving you again in the future.
by 2024 FORD MUSTANG GT Owner on 11/15/2025Verified Service
After my last visit town east ford made it right. The service manager went above and beyond to make sure the last visit wasn't how they treat their customers. She made sure the recall was done and even offered a ride to get home while it was being done.
by Town East Ford on 11/25/2025
We are elated to hear that our service manager was able to turn your experience around and demonstrate the level of care we strive to provide every customer. It's wonderful to know that she went the extra mile to ensure your recall was completed properly and even arranged transportation for your convenience. Your feedback about how we made things right means so much to us at Town East Ford. We truly appreciate customers like you who give us the opportunity to show what exceptional service looks like, and we're grateful for your understanding and continued trust in our team.
by 2024 FORD MUSTANG GT Owner on 10/10/2025Verified Service
I went in for an oil change, have a recall but was told could take a couple hours. No problem I told them I would come back as I only planned for a short visit for an oil change. 2 hours later, my car was finished with just an oil change. If I would have known an oil change took 2 hours, I would have done the 2 hour recall as well.
by Town East Ford on 10/16/2025
Your concerns are noted regarding the time it took for your oil change service. We understand your frustration and value your input about how we can better manage expectations for service timing. We are sorry to hear that you feel this way about your experience. Please contact our Customer Relations Manager, Terri Scott, at Tscott@towneastford.com so we can discuss how to better serve you in the future.
by 2013 FORD F150 SUPERCREW Owner on 09/18/2025Verified Service
Ripoff artists. Charged double diagnostic fee saying backup camera issue not the same as other coded errors. Charged for oil/filter change although they did not do it. Wanted to charge labor rate that was double what warranty company offered as standard rate. All they want to do is make exorbitant profits and don't care about customer service or satisfaction.
by 2022 FORD EXPLORER XLT Owner on 09/07/2025Verified Service
The Service people were inefficient and falsely communicated issues to us.
Gave us a loaner car and told us it would be such amount and then charged us more and then refused to correct it.
They failed to enter, into Carfax, the complete service performed and only entered "Vehicle Serviced."
by Town East Ford on 09/25/2025
We are sorry to hear that you feel this way about your recent service experience. We understand your frustration and your concerns are important to us. We take these matters seriously and would appreciate the opportunity to learn more about what took place. Please contact our Customer Relations Manager, Terri Scott, at Tscott@towneastford.com so we can review your experience and work toward a resolution.
by 2022 FORD F150 SUPERCREW Owner on 08/05/2025Verified Service
Dustin Bingham is the go to service advisor when visiting Town East Ford in Mesquite, Texas. He is very attentive of not only the vehicle's needs but you as the customer as well. My experience at this location was customer friendly, quick, informative, and professional thanks to Dustin Bingham. Most definitely locked in for all future services and needs for my Ford truck.
by Town East Ford on 08/21/2025
Thank you for sharing your experience! We're so glad to hear that Dustin Bingham provided you with such a great experience. We're proud to have him on our team and will be sure to pass along your kind words. We look forward to seeing you again for all your future service needs!
by 2025 FORD BRONCO SPORT OUTER BANKS Shopper on 04/22/2026Verified Purchase
Farle was greatmade buying/selling 2 vehicles an easy process. Will definitely go back for a third time when the time comes.
by Town East Ford on 04/22/2026
We are absolutely thrilled to hear about your wonderful experience with our team! It sounds like the process of handling both your purchase and sale went smoothly, which is exactly what we strive for with every customer. Your confidence in returning for future vehicle needs means the world to us. We appreciate you taking the time to share your positive experience and look forward to helping you again when you're ready for that third visit!
by 2024 FORD EXPEDITION MAX LIMITED Shopper on 04/09/2026Verified Purchase
The dealership doesn't honor online pricing and that is part of their policy according to one salesperson. All the poor reviews shouldn't be ignored as their sales system is flawed by design.
by Town East Ford on 04/13/2026
We take your feedback seriously and understand your frustration. Your comments are important to us. We value transparency in our sales process and want to ensure every customer feels confident about the information they receive. Your feedback helps us identify areas where we can improve our customer experience. Please contact Lance Smith at jsmith02@vtaig.com so we can discuss your concerns further and work toward a better resolution.
by 2012 FORD ESCAPE XLT Owner on 03/26/2026Verified Service
I liked working with my service adviser, Christa Elliot. She is very professional and efficient. The waiting time was reasonable for the job that was done.
by Town East Ford on 03/30/2026
Thank you for your wonderful feedback! We're delighted to hear that Christa provided professional and efficient service, and that the timing worked well for you. Your positive experience means so much to our team at Town East Ford.
by 2022 FORD F150 SUPERCREW Owner on 02/14/2026Verified Service
Break caliper fell off, i could have died, low coolant in radiator, they took things off the truck, like the bed cover, tow hitch an under hood light off, bad service, beware... if i could post videos on here, I would...
by Town East Ford on 02/17/2026
We are deeply concerned to hear about the safety and service issues you experienced, as your well-being and vehicle reliability are always our top priorities. Our team is committed to thorough inspections and careful handling of every vehicle, and feedback like yours helps us reinforce those standards. We would appreciate the chance to review the situation and ensure any concerns are addressed appropriately. Please contact our Customer Relations Manager, Terri Scott, at Tscott@towneastford.com so we can assist you directly.
by 2021 FORD ESCAPE SE Owner on 02/09/2026Verified Service
The service was great. I didn't make an appointment and still didn't have to wait more than an hour.
by Town East Ford on 02/11/2026
Thank you for the positive feedback! We're glad we could accommodate you without an appointment and provide great service with minimal wait time. We appreciate you taking the time to share your experience at Town East Ford.
by 2013 FORD F150 SUPERCREW Shopper on 01/13/2026Verified Purchase
They really did a great job.
And when I say this about someone who just got my money, that's a compliment
by Town East Ford on 01/14/2026
Thank you for your positive feedback! We're thrilled you had a great experience and felt you received excellent value. Your recognition means a lot to our team and motivates us to continue delivering quality service. We appreciate you choosing Town East Ford and look forward to serving you again.
by 2020 FORD ESCAPE S Owner on 12/20/2025Verified Service
The whole experience was great. Jim is a man of his word. My car was serviced and delivered within 4 hours.
by Town East Ford on 12/29/2025
We are privileged to hear about your wonderful experience with us. It's fantastic that your service appointment exceeded your expectations and that everything was handled so efficiently. Having your vehicle serviced and ready for pickup within such a quick timeframe shows our commitment to respecting your valuable time. We're especially pleased that our team member demonstrated reliability and kept his promises throughout the process. Your positive feedback about the entire experience means so much to our team, and we truly appreciate you taking the time to share these kind words with others.
by 2025 FORD MUSTANG MACH-E PREMIUM Owner on 11/30/2025Verified Service
Brand new Mach E 4 months with Dealership not assistance with Electronic Modular. No return calls.The service tech was the only communication. Car rental service was excellent. Town East Ford lost a repeat customer!
by Town East Ford on 12/18/2025
We recognize how challenging ongoing vehicle concerns and limited communication can feel, and we appreciate you sharing this feedback. Our focus is always on supporting our customers and providing attentive service throughout the process. We welcome the opportunity to continue the conversation and invite you to contact our Customer Relations Manager, Terri Scott, at Tscott@towneastford.com to discuss your concerns directly.
by Eddie E. on 11/21/2025Verified Purchase
They had all of my paperwork ready when we arrived, I can't say enough on how good we were treated while we were there. Thanks.
by Town East Ford on 12/02/2025
Thank you for your wonderful feedback, Eddie! We're thrilled your paperwork was ready and that you felt well taken care of during your visit. Your kind words truly brighten our day, and we look forward to serving you again!
by 2018 FORD F150 SUPERCREW Owner on 11/21/2025Verified Service
I love town east ford. They have great personal. I have all the information on my truck. On what needed to be updated. Keep up with great job guys and girls!!!!!!
by Town East Ford on 12/02/2025
Thank you for your wonderful feedback! We're thrilled that our team provided you with great service and kept you well-informed about your truck's maintenance needs. Your kind words mean so much to us. Thank you for choosing Town East Ford!
by 2025 FORD BRONCO SPORT BIG BEND Shopper on 11/18/2025Verified Purchase
Salesperson Tammy Rodriguez was amazing. But as far as finance and sales management total disappointment. I will never purchase another vehicle from Town east Ford ever!
by Town East Ford on 11/26/2025
We value your input and appreciate you sharing your experience with us. It's wonderful to hear that your salesperson provided such exceptional service and made a positive impression during your visit. We understand your disappointment with the finance aspect of your experience, and we take this feedback seriously. Your concerns are important to us as we work to improve our processes. We would like the opportunity to discuss your experience further and address the issues you encountered. Please contact Jacob Randolph at jrandolph@vtaig.com so we can work toward a better resolution.
by 2025 FORD ESCAPE ACTIVE Shopper on 10/25/2025Verified Purchase
Good and efficient service from friendly people. I liked how they take the time to listen and don't treat me like I'm a just a dumb girl.
by Town East Ford on 10/29/2025
We are thrilled to hear about your positive experience with our team. It means so much to know that you felt our service was both effective and delivered by caring people. We understand how important it is to feel heard and respected, and we're glad our team took the time to truly listen to your needs and treated you with the consideration you deserve. Your feedback reinforces our commitment to providing quality service where every customer feels valued and respected. Thank you for choosing Town East Ford and for sharing your experience.
by 2023 FORD EDGE SEL Owner on 10/24/2025Verified Service
My experience at Town East Ford was excellent. My wait time wasn't long for what I was getting and my service person Dustin was awesome.
by Town East Ford on 10/28/2025
Thank you for sharing your wonderful experience with us. We are delighted to hear that your visit exceeded your expectations and that the wait time was reasonable for the service you received. It means so much to know that our team member provided you with such outstanding assistance and made your experience memorable. Your feedback about the excellent service you received truly brightens our day and motivates us to continue delivering the high-quality experience our customers deserve. We appreciate you taking the time to share these kind words about your visit.
by 2021 FORD F250 SUPER DUTY Shopper on 09/08/2025Verified Purchase
Superior experience. Jason Castro new exactly what i was looking for and found it. Such a nice, courteous young man.my whole day there was great and everyone took wonderful care of my wife and I.
by Town East Ford on 09/26/2025
Thank you for sharing your wonderful experience at Town East Ford. We're thrilled that Jason Castro found exactly what you were looking for and that you and your wife received excellent care. We appreciate your kind words about our staff's courtesy and dedication. It's our pleasure to provide exceptional service to customers like you.
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Service Information
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19,563 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Town East Ford specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Town East Ford specializes in these makes, in addition to many others.
Chevrolet
Ford
GMC
Ram
Toyota
Shop Amenities
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
About Us
Welcome to our Ford Service Center in Mesquite!
OEM Ford PartsState-of-the-Art Service FacilityMagazines & TelevisionComfortable Lounge Area
Certified Ford TechniciansFree Wi-FiCourtesy VehiclesSnacks and Refreshments
If your vehicle needs servicing...
What do verified customers think about Town East Ford in Mesquite, TX?
Verified customers who visit Town East Ford in Mesquite, TX rate this business 4.5 out of 5 stars, with 1,246 reviews. 19,563 customers favorited this location.
How can I contact Town East Ford in Mesquite, TX?
To reach the sales team at Town East Ford in Mesquite, TX, call (855) 604-1603. To reach the service department, call (833) 684-0390
How can I schedule a service appointment with Town East Ford in Mesquite, TX?
