by 2022 FORD EXPEDITION PLATINUM Owner on 02/11/2026Verified Service
Great and responsive service department. Bobbie was a gem
by 2025 FORD BRONCO OUTER BANKS Owner on 02/11/2026Verified Service
Service was very fast very quick all my questions was answered very nice and clean facility
by 2016 FORD EXPLORER XLT Owner on 02/09/2026Verified Service
Everyone was very helpful. Also the work was very good.
by 2025 FORD F150 XLT Owner on 02/05/2026Verified Service
Tim is the best, he just got a lifetime customer...
by 2019 FORD F250 SUPER DUTY Owner on 02/01/2026Verified Service
Great communication on the repair.
by 2021 FORD BRONCO/BIGBEND/BLKDIA/BAD Owner on 02/01/2026Verified Service
Great communication and hospitable
by 2019 FORD FUSION SE Owner on 01/30/2026Verified Service
Great service. Great experience.
by 2020 FORD F150 Owner on 01/11/2026Verified Service
The service was completed in a timely fashion
by 2016 LINCOLN MKX SELECT Owner on 12/26/2025Verified Service
Lady told me you'd be about two and a half hours and it was only 30 minutes
by 2020 FORD ESCAPE SEL Owner on 12/26/2025Verified Service
Took the car in and then couldn't get the work done
by 2014 FORD FUSION SE Owner on 12/19/2025Verified Service
Brought in for recall was done next day no issues!
by 2024 LINCOLN NAUTILUS RESERVE Owner on 12/08/2025Verified Service
Professionalism, on time, top notch service.
by 2024 FORD F150 LARIAT Owner on 11/13/2025Verified Service
The people were so very nice and helpful. Bobbi (Svc Advisor) helped me get the regularly scheduled maintenance done, as well as additional items covered under warranty. We are full-time RVers and were in the area when we needed to get the service done. Ray (front end maintenance tech) figured out what was making noise in my truck's right front wheel well, when a different Ford dealership had previously been unable to do so. Highly recommend Tomball Ford if you need service/ maintenance work done and are in that area.
by 2020 FORD EXPEDITION XLT Owner on 11/07/2025Verified Service
Diagnosis took way longer than the specified time. I had an appointment, but the service person assigned to my vehicle went to lunch at that time and a lady at the desk wrote up my concerns. The concerns were written inaccurately. Also, ommunication lagged and I primarily got updates when I reached out first to ask questions. Some questions had to be asked more than once to get a response. The assigned service person said that he would arrange a rental car. A few days later, a lady in service said that she would have the person who arranges rentals to call me. To this day, no response. I had to do all of that on my own, even though they promised. My mistake was going to a recognizable name brand without actually checking them out. Once I received such terrible service, I then realized that Tomball Ford has low ratings in general and with the Better Business Bureau. Beware. I would not recommend.
by 2023 FORD EXPLORER LIMITED Owner on 10/30/2025Verified Service
Thank you!!!
Perfect job !!!!!
by 2022 FORD EDGE SE Owner on 10/19/2025Verified Service
Great customer service, I recommend.
by 2020 FORD ECOSPORT SE Owner on 10/19/2025Verified Service
Service writer Walter was AWESOME.
Truly a great experience.
by 2021 FORD F150 SUPERCREW Owner on 10/17/2025Verified Service
I've always been impressed with Tomball ford this time I took my truck in as usually I had friendly service. I was told what was wrong but found the price to replace a hose was going to cost over $1000, I came to pick my truck I felt that was way to expensive. When I got the diagnostic bill I paid the $175 but did not get any information of the diagnosis or the brake down of the bill. I realized they did not give me this so I went back. They could not find anything it took them 20 minutes and then just gave me a hand written break down of the bill. The labor for replacing the hose was over $600. I was able to buy the hose from the parts department. Then took it to a mechanic's shop. And had installed for $60 it took 30 minutes to replace it. I am very disappointed with Tomball ford. I feel they are trying to take advantage of me. I'm not sure if I will go back. I am very disappointed!!!
by 2021 FORD EXPEDITION KING RANCH Owner on 10/17/2025Verified Service
Very busy place but well staffed. It will be nice when new construction is completed.
by 2021 FORD BRONCO SPORT OUTER BANKS Owner on 09/24/2025Verified Service
Had my car for aboit 5 weeks and still no idea why coolantvis vanishing?? Fordpass showed me my car wasn't started and disconnected from car. Can't help think it was a waiting game as we were urged by advisor to trade in the car. We picked it up only to find the service engine light was on and firdpass showed a sensor issue. REALLY? 5 weeks there and no one could see and mention that?? We had to check it back in for repair. After repair, we bought a GMC!
