by 2019 NISSAN ARMADA PLATINUM Owner on 09/22/2025Verified Service
Loved that I didn't have to wait at all my Armada was put right in for an oil and filter change tire rotation as soon as I arrived and I was done within the hour loved it.. all though I kind of remember free tire rotation with life of the tires if purchased at the dealer which I did .. but stuff is super nice and facility is very clean. So i recommend stopping in to Tom hesser nissan for service thank you
by Tom Hesser Nissan on 09/23/2025
Thank you for choosing Tom Hesser Nissan for your service needs! We are delighted to hear that our team was able to provide you with a quick and efficient oil change and tire rotation. We strive to provide exceptional service to all of our customers and we appreciate your recommendation. We apologize for any confusion regarding the tire rotation and will be sure to clarify our policies moving forward. We look forward to serving you again in the future!
by 2024 NISSAN ALTIMA SL Owner on 09/15/2025Verified Service
Explains what your car needs . Kept me informed , and had my car inspection . Oil change & tire rotation done while I waited in a very comfortable area. Also had an opportunity to chat with a car salesman who was very informed and able to answer all my questions.
by Tom Hesser Nissan on 09/16/2025
Thank you for your kind words! We strive to provide top-notch service and keep our customers informed every step of the way. It was our pleasure to have you at our dealership and we're glad you enjoyed our comfortable waiting area. We hope to see you again for any of your future car needs!
by Drewper3352@yahoo C. on 08/27/2025Verified Service
The reason I gave it 4 stars is because I was scheduled to have 2 recalls completed on my car. The physical one ( add a fuel line sleeve) was completed in no time. Awesome work. The computer update for rear camera could not be completed. They tried 4 times and it would not download. So now I have to schedule another appointment, take time off of work, and hopefully it will download on the second try.
by Tom Hesser Nissan on 09/02/2025
Thank you for taking the time to leave us a review! We apologize for the inconvenience of having to schedule another appointment for the rear camera update, but we appreciate your understanding that technology can sometimes be unpredictable. We are confident that we will be able to successfully update your camera on the second try. Thank you for your patience and for trusting us with your car's safety. We look forward to seeing you at your next appointment!
by 2020 KIA FORTE FE/LXS Shopper on 08/13/2025Verified Purchase
Everyone was very helpful. They gave me more money for my trade-in than I thought I would get. They were understanding and patient when I decided I didn't want the car I originally bought. All the paperwork was explained to me in detail and I was not pushed to buy any additional coverage. I would definitely recommend visiting them for your next vehicle.
by Tom Hesser Nissan on 09/02/2025
Thank you for your kind words! We strive to provide exceptional customer service and it's wonderful to hear that you had a great experience with us. Our team is always here to help in any way we can. Thank you for recommending us!
by 2023 NISSAN ROGUE PLATINUM Owner on 08/01/2025Verified Service
They greet you right away when you get there and get your car in right away. You don't sit there for hours waiting for your car to get done. I worked with John and I had a lot of questions about things and he explained them to me and he also told me I had kind of, I guess ,a minor recall and he said that he would get that done the same day, which he did. They welcome pets.
by Tom Hesser Nissan on 08/12/2025
Hi 2023 Nissan Rogue Platinum Owner, thank you for taking the time to leave a review for us at Tom Hesser Nissan, Llc. We're happy we could meet your expectations!
by 2020 NISSAN MURANO SV Owner on 06/05/2025Verified Service
I always go tom hessar for service. It's always a good experience. The last visit was good but I did ask for my tires to be rotated with my oil change and that wasn't done. I was told my tires were OK. I do need them rotated and now have to go to a separate place for this service.
by Tom Hesser Nissan on 06/16/2025
We apologize for the inconvenience and miscommunication regarding your tire rotation. We value your loyalty as a customer and would be happy to make it right by offering a complimentary tire rotation. Thank you for bringing this to our attention.
by Drewper3352@yahoo C. on 05/26/2025Verified Service
Went in to have a tire replaced that had a cut in it. They ordered the tire and installed it the next day. The tire was under road hazard warranty and was honored without question. They also removed the roof racks at my request at no cost to me. Thank you Tom Hesser Nissan Service Team for exceptional service.
by Tom Hesser Nissan on 06/03/2025
Thank you again for taking the time to let us know how we did. We hope you have a great day!
by Martinjustin201@yahoo C. on 03/19/2025Verified Service
They fixed 1 part for 3600 dollars the light came back on instantly and they charged me more money to rediagnose a problem they created i would never take my car back to then id drive to a different state before going back to them! Plus i called a different mechanic about the problem now and they told me to bring it to them that i most lilely dont need a new hybrid battery i just feel so screwed over right now its gross
by Tom Hesser Nissan on 03/28/2025
Hi there, we apologize for your experience and the additional charges. We value your feedback and will look into this issue. Please reach out to us directly so we can make this right for you. We strive for customer satisfaction and would love the opportunity to fix this for you. Thank you.
by Debbie P. on 03/14/2025Verified Service
This was the best service I ever had with my Nissan! I drove 30 minutes just to go to have them work on my car . Everyone was so helpful and polite. The went above and beyond for me. I will definitely be going back to have my car serviced there . Thank you to the team there for all your hard work to get my suv in safe working condition.
by Tom Hesser Nissan on 03/19/2025
Wow! Thank you so much for your amazing review! We're honored that you drove 30 minutes just to have your Nissan serviced with us. Our team takes great pride in going above and beyond for our customers, and we're so happy to hear that you had such a positive experience. We truly appreciate your trust and look forward to serving you again in the future. Safe travels!
by 2019 NISSAN FRONTIER SV/PRO-4X Owner on 03/10/2025Verified Service
I took my vehicle in for an oil change and I mentioned that my heater was blowing cold air and they said they would take a look at it. When I picked up my vehicle all the work was completed and the heater was blowing hot air. The heater was fixed at no cost to me.
by Tom Hesser Nissan on 03/19/2025
Thank you for sharing your experience! We're so glad we could take care of your oil change and get your heater working at no extra cost. Providing excellent service and going the extra mile for our customers is what we strive for. We truly appreciate your feedback and look forward to assisting you again in the future!
by 2016 NISSAN PATHFINDER S/SV/SL/PLAT Owner on 03/08/2025Verified Service
The service department is always very helpful and knowledgeable. I really appreciate the suggestions about the care for my vehicle. I like to know what services I need to care for my vehicles to make them last longer. Also the service department is never pushy with the suggestions.
by Tom Hesser Nissan on 03/19/2025
Thank you for your wonderful review! We're so glad to hear that you appreciate our service team's helpfulness and expertise. Our goal is always to provide honest recommendations without any pressure, so you can make the best decisions for your vehicle's longevity. We truly appreciate your trust and look forward to serving you again!
by 2017 NISSAN SENTRA SR TURBO/NISMO Owner on 02/17/2025Verified Service
Staff always takes care of my vehicle. I can trust that no matter what it needs it will get done correctly and as quickly as possible. Both Jon and Shaun are easy to deal with and the technician who does the work fixes my vehicle always takes extra care to make sure the job is done correctly.
by Tom Hesser Nissan on 02/18/2025
Thank you for your fantastic review! We truly appreciate your trust in our team to take care of your vehicle. Jon, Shaun, and our technicians are dedicated to providing top-notch service, and it's great to hear that their hard work and attention to detail make a difference for you. We're grateful for your support and look forward to keeping your vehicle in great shape for years to come!
by 2018 NISSAN ROGUE S/SV Owner on 01/18/2025Verified Service
Service attendant was very helpful and the whole experience was great. He, Jon, explained what was going to be done to my car and asked if there was anything else he could help with. Everyone from start to finish were great. Awesome customer service.
by Tom Hesser Nissan on 01/21/2025
Thank you for sharing your experience! We're thrilled to hear that Jon and the rest of our team provided you with such great service. Clear communication and going the extra mile are what we strive for, and we're so glad it made a difference. Your kind words mean a lot to us, and we look forward to helping you with anything you need in the future!
by 2021 NISSAN VERSA SR Owner on 11/09/2024Verified Service
It was easy to make an appointment and I got in very quickly. The part I did not like is the pressure to have to buy tires at their facility when they were extremely pricey and out of my price range and I felt like I was doing something wrong when I told them I wanted to check out other places.
by Tom Hesser Nissan on 11/13/2024
Thank you for sharing your experience with us! We're glad to hear that scheduling an appointment was easy and that you were seen quickly. We apologize if you felt pressured regarding the tire purchase. Our goal is to provide recommendations that prioritize your safety and vehicle performance, but we absolutely respect your decision to explore other options. Your feedback is valuable, and we'll use it to ensure every visit feels comfortable and pressure-free. If there's anything else we can assist with, please don't hesitate to reach out!
by 2018 NISSAN ALTIMA 2.5/S/SV/SL/SR Owner on 10/25/2024Verified Service
Everything excellent.
A note that might help others: When a customer brings a car for inspection and they've driven less than 5000 miles for the year, there should be a sign or some notification that they need to tell the service desk about this prior to their service. I had always assumed that prior year's mileage was noted, but apparently not.
by Tom Hesser Nissan on 11/06/2024
Thank you for your excellent review and for sharing this valuable suggestion! We're glad to hear you had a positive experience overall. Your input on the mileage notification is really helpful, and we'll certainly consider ways to improve communication on that point to make the process smoother for everyone. We appreciate your feedback and look forward to serving you again!
by 2025 NISSAN ROGUE SL Owner on 09/28/2025Verified Service
I like being able to take my car for service when it's convenient for me without having to schedule an appointment.
by Tom Hesser Nissan on 09/29/2025
We're thrilled to hear that our convenience is appreciated! We strive to make car service as hassle-free as possible for our customers. Thank you for choosing us!
by 2017 NISSAN ROGUE S/SL/SV Owner on 09/26/2025Verified Service
Service was fast and everything was great. They never try to get me to add or pay extra unless I really need anything for safety reasons. They always tell me when I'll need maintenance in upcoming visits.
by Tom Hesser Nissan on 09/29/2025
Thank you for the positive review! We pride ourselves in providing fast and excellent service without pressuring our customers for unnecessary add-ons. Our team is dedicated to keeping your vehicle safe and we always provide maintenance reminders for future visits. We appreciate your business!
by 2016 NISSAN VERSA NO S/SPLUS/SV/SR/SL Owner on 09/25/2025Verified Service
All I will say is, any large estimate you get from this spot, definitely get a second opinion. If your car is out of warranty? Probably should go to your local mechanic.
by Tom Hesser Nissan on 09/26/2025
Hello! We apologize for any inconvenience and appreciate your feedback. Our goal is to provide competitive pricing and excellent service. Thank you for considering us and we hope to have the opportunity to earn your trust.
by 2025 NISSAN ROGUE SL Shopper on 09/24/2025Verified Purchase
Courteous and friendly staff. Answered all of our questions. Transaction done in a timely manner. Took the time to show us the features.
by Tom Hesser Nissan on 09/24/2025
Thank you for your positive review! We always strive to provide exceptional service and we were happy to answer all of your questions and make the transaction seamless. We appreciate your business and hope you enjoy the features of your purchase.
by 2025 NISSAN ROGUE SV/RC Shopper on 09/16/2025Verified Purchase
Purchased several vehicles here so that why I come back. Would have thought someone would have throughly checked the vehicle prior to delivery. Needed to return to get delivery on our new car
by Tom Hesser Nissan on 09/17/2025
Thank you for your continued support and feedback. We apologize for any inconvenience and have taken steps to ensure thorough vehicle inspections before delivery. We appreciate your business and hope to serve you better in the future.
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Service Information
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3,801 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Tom Hesser Nissan specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Tom Hesser Nissan specializes in these makes, in addition to many others.
Chevrolet
Ford
Honda
Infiniti
Nissan
Shop Amenities
Complimentary Drinks
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
Snacks
About Us
At Tom Hesser Nissan , our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service. Allow our staff to demonstra...
What do verified customers think about Tom Hesser Nissan in Dunmore, PA? Verified customers who visit Tom Hesser Nissan in Dunmore, PA rate this business 4.8 out of 5 stars, with 780 reviews. 3,801 customers favorited this location.How can I contact Tom Hesser Nissan in Dunmore, PA? To reach the sales team at Tom Hesser Nissan in Dunmore, PA, call (570) 558-2000. To reach the service department, call (570) 843-1873How can I schedule a service appointment with Tom Hesser Nissan in Dunmore, PA? You can schedule a service appointment at Tom Hesser Nissan in Dunmore, PA through CARFAX.What are the shop amenities offered by Tom Hesser Nissan in Dunmore, PA? Tom Hesser Nissan in Dunmore, PA offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi and Snacks.Does Tom Hesser Nissan in Dunmore, PA have a service center? Yes, Tom Hesser Nissan in Dunmore, PA does have a service center. You can contact the service department at (570) 843-1873.
